Medically, I have had excellent experiences here. However, on the bureaucratic side of things it…read moreis a nightmare. From scheduling to check in and anything related, it is difficult and slow, with long wait times for initial appointments and hard to even reach them by phone.

I'm a Registered Nurse who graduated from UNM School of Nursing in 2015. I have worked in the ICU…read moreat top tier Level One Trauma and academic hospitals in California and Arizona to include Cedars Sinai, University Hospital in Phoenix, and UCLA Hospital. Let's just say that I would only recommend this hospital to someone that I insanely hate. Totally toxic work environment. Management is inept and could care less about their employees. If you're Native American, you will encounter racist treatment and attitudes from nurses and physicians. If you wish to die, this is the hospital for you. Literally you will receive better medical treatment at the Albuquerque City Animal Shelter. I'm not even joking about that.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Hospital or an ER is not a place you go happily and willingly, but this facility has consistently…read moremade difficult situations more bearable. I have had multiple visits here, including ER trips, general appointments, and overnight stays for myself and family members, so this is based on more than just one visit. Everyone I have met and interacted with has been very friendly, caring, and helpful, with the exception of maybe one nurse over all those visits. From check-in to discharge, the staff have done their best to explain what is going on and make sure we are as comfortable as possible. Overall, they have turned the inherently unpleasant experience of going to the hospital into something as pleasant as it can possibly be. I have struggled navigating in the building, but this probably is a me problem. They do have big parking lots and garages, but it is pretty hard to find a parking spot.

My adult daughter spent several days in the cardiac IUC at Presbyterian Hospital. We found a…read moresurface parking spot every time we came. Never needed to use the parking garage. If you so choose, they offer valet for just $5 per day. The facility is clean. The quality of healthcare our daughter received was second to none. Every day nurse, night nurse, and nurse assistant were courteous, professional and friendly. Every staff member introduced themselves on entering the room. The highlight, considering such a grim situation, was the intensivist Dr. Zaid and the cardiologist Dr. Mayfield. Both spoke honestly and frankly, keeping us well informed. They explain the "why" and the "what" behind each decision. Chaplain Wolf told us that he's worked in the healthcare setting most of his life at various, prestigious hospitals across the country and wouldn't hesitate to fly his loved ones to Albuquerque to get the world-class healthcare at Presbyterian Hospital. Wifey and I wholeheartedly agree. This is a truly amazing healthcare team and system.

This review is specific to the cafeteria on the ground floor. Quality of the food was great. Nice…read moreauthentic red chili. O let station too. I had the breakfast bowl. Hash browns, eggs, lots of bacon. A little over $3 bucks! Great deal!

WARNING: Dangerous Negligence and Falsified Records If you…read morevalue your life, stay away from Lovelace Westside Hospital. They have a three-star rating for a reason--there is absolutely zero administrative oversight, and they treat human lives like a game. I walked into this facility with a direct referral while in a severe, life-threatening Addisonian crisis. Instead of receiving basic emergency care, I was completely ignored and left in a crisis state for nearly seven days. Because of their blatant refusal to provide a simple, standard dose of Prednisone, I endured days of severe, traumatic seizures and am still covered in physical bruises weeks later. To cover up this catastrophic failure, my patient portal was intentionally locked so a physician could enter completely fabricated records for an exam that never even took place. They will literally lock you out of your own medical history to hide their tracks. When I finally escaped this place and went to Presbyterian Hospital, the staff there had me stabilized with the proper medication within 20 minutes. Presbyterian saved my life; Lovelace Westside almost ended it. I am filing formal complaints with United Healthcare and national accreditation boards. Do not trust this hospital with your health or the lives of your loved ones. They are negligent, dishonest, and completely unsafe.

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

April Rivera PA is untrustworthy. She will disagree with an MD neurologist that diagnosed me with a…read moreTIA and say it was a migraine and call me a liar. As a healthcare worker for 30+ years, I found this quite offensive. She never made eye contact and typed on her computer the entire short visit. AI is not how patients should be diagnosed if you have critical thinking skills.

Unfortunately I found myself checking in here on Halloween because I wasn't feeling well. Poorly…read moreprepared I found myself waiting about 7 hours in the ER before getting admitted into the hospital because they couldn't figure out what was going on with me at first. Luckily after getting admitted they took a ct scan and discovered I had pneumonia. Unfortunately I spent a few days in the hospital being treated with antibiotics through and IV and getting poked for the vampires every so often. My attending nurses and staff were so friendly and welcoming. They made sure I was well taken care of my entire stay. Thankfully I am now out and have returned to work. I'm grateful to have been cared for by these guys. Hopefully I won't be returning for awhile but if I do I will choose them again for my healthcare needs.

PCP......awful!!! Upcoming appointment was cancelled because "the provider will be out of the…read moreoffice". Next available appointment: December 29!!! I will NOT recommend the Lovelace Healthcare System to anyone!!!!!

I recently spent time in Kaseman ER and then many days in the Pres Hospital for surgery and…read morerecovery. The wonderful help and support I received from all staff was amazing. From the kitchen, housekeeping, techs, Hospitalists, Medicare rep, P.A.'s, Tri-core, Nurses (both ER and Hospital), my Primary Care Doc, check-in staff, and surgeons! Who did I forget on the 7th floor?? I felt safe and well cared for during a traumatic time. I warmly noted that staff consisted of all ages, ethnicities, shapes , sizes, languages, and home origins (NM, across the country and world). Albuquerque is very fortunate to have the Pres system as part of our community. Than you Presbyterian! Judy D. Jones

I went to Pres for my pre-op for my total knee replacement surgery in a few weeks. This hospital is…read moreclean and well run, and the nurses and staff made me feel well taken care of. And they have a Starbucks!

Presbyterian Sleep Medicine Kaseman Providers: Cameron…read moreEklund PA and Robert MA I called this place three months ago to get an appointment because the company that supplies my CPAP supplies told me I had to do this so that I could continue charging against my insurance. I initially got a video appointment with Halley Contreras for the 2nd of March. About February 17th I got a call from Mariah A, to say that my appointment was cancelled and I needed to reschedule. She said someone from the call center was supposed to notify me, but no one did. I asked why this was the case and she could not give and answer. I asked to speak with her supervisor and she said that the supervisor would call me. No one called me. I called the call center again and asked for the supervisor's number so I could call her, but they would not give it to me. My question has gone unanswered. I finally rescheduled a video appointment with Cameron Eklund for April 22, 2026. Prior to the call, Cameron's MA, Robert called me to set things up. Then a few minutes later the call started. Both Cameron and Robert did a good job communicating with me and answering my questions. Cameron made a few adjustments to my CPAP that are helping me sleep a little better. So, three stars for Cameron and Robert, but only one star to the Kaseman call center, their schedulers and the scheduling supervisor.

Nurse Thalia and Nurse Ryan and the team with Dr Barefoot and the psychiatrist LCSW are unmatched…read more They were professional and kind. Their care for their clients/patients was five stars.

Wow, this is really bad, like so bad that I'm having to contact the board about the Women's Pain…read moreClinic doctor Lauren Harris, NP. She wrote in my chart that I am an opioid addict and that she prescribed narcan (both of which are lies, and I am currently in contact with my PCP as well as waiting for calls back from every single board in New Mexico about Lauren. Not only have I ever taken an opioid pill (not even for my wisdom tooth removal), I told her straight out that I didn't want pills. She offered me ganglion shots or nothing, and then openly bold face lied about my drug usage. She also wrote that I have "treatment resistant anxiety" which is not true, I see multiple therapists weekly for my C/PTSD and anxiety, and if she were to actually read my chart then she would see that I have and always have had (since I've been going to my regular PCP at 9) a high heart rate with slightly elevated I would avoid Lauren at all costs, and that goes doubly for anyone who is immunocompromised; she refuses to mask and thinks she knows disabilities better than the people who have them. I would give her zero stars if I could. Absolutely the worst care I have ever received in my life. Before covid-19 killed my Mom and disabled me, she told me to never go to Lovelace because it was the worst hospital she'd ever been to. I should've listened, because not only was this a waste of time, but Lauren will be vindictive and lie openly about you in your chart. I will be taking drug tests to prove to my doctor that I take my gabapentin (for shingles post-herpetic neuropathy) as prescribed and the same with my Flexeril, both of which he was happy to prescribe me because this has been an ongoing issue since my first two covid infects in 2020. (Jan 2020 and then Oct. 2020). Lauren will make sure you don't get any care and she will do so gleefully.

The Emergency Department here is horrible! They gave me a wristband with another patient's name and…read moreI realized they had put all my check-in information into another person's chart. I had to explain to them what they did was a HIPAA violation. The triage nurse put the completely wrong reason I was there (unbeknownst to me at the time) which put me at the bottom of the list to be seen so I had to wait for hours and hours. I think they put the other person's triage info in my chart. The discharge papers listed the completely WRONG reason I was there so the discharge advice was also wrong! The entire staff was unsympathetic to everyone there and I saw numerous eye rolls by the staff when they were asked questions by the waiting patients. What a waste of time!!

Lack of care ultimately resulted in my husband passing away! Caring staff was few and far betweenread more

It's a good hospital. The staff is friendly and caring, especially Alvin from Kenya. Such a smart…read moreand kind man. I was treated really well there and it was so much better than that zoo at unm.