Medically, I have had excellent experiences here. However, on the bureaucratic side of things it…read moreis a nightmare. From scheduling to check in and anything related, it is difficult and slow, with long wait times for initial appointments and hard to even reach them by phone.

I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Hospital or an ER is not a place you go happily and willingly, but this facility has consistently…read moremade difficult situations more bearable. I have had multiple visits here, including ER trips, general appointments, and overnight stays for myself and family members, so this is based on more than just one visit. Everyone I have met and interacted with has been very friendly, caring, and helpful, with the exception of maybe one nurse over all those visits. From check-in to discharge, the staff have done their best to explain what is going on and make sure we are as comfortable as possible. Overall, they have turned the inherently unpleasant experience of going to the hospital into something as pleasant as it can possibly be. I have struggled navigating in the building, but this probably is a me problem. They do have big parking lots and garages, but it is pretty hard to find a parking spot.

ER could be cleaner and employees could be a bet more friendlier and show more compassion.read more

This review is specific to the cafeteria on the ground floor. Quality of the food was great. Nice…read moreauthentic red chili. O let station too. I had the breakfast bowl. Hash browns, eggs, lots of bacon. A little over $3 bucks! Great deal!

WARNING: Dangerous Negligence and Falsified Records If you…read morevalue your life, stay away from Lovelace Westside Hospital. They have a three-star rating for a reason--there is absolutely zero administrative oversight, and they treat human lives like a game. I walked into this facility with a direct referral while in a severe, life-threatening Addisonian crisis. Instead of receiving basic emergency care, I was completely ignored and left in a crisis state for nearly seven days. Because of their blatant refusal to provide a simple, standard dose of Prednisone, I endured days of severe, traumatic seizures and am still covered in physical bruises weeks later. To cover up this catastrophic failure, my patient portal was intentionally locked so a physician could enter completely fabricated records for an exam that never even took place. They will literally lock you out of your own medical history to hide their tracks. When I finally escaped this place and went to Presbyterian Hospital, the staff there had me stabilized with the proper medication within 20 minutes. Presbyterian saved my life; Lovelace Westside almost ended it. I am filing formal complaints with United Healthcare and national accreditation boards. Do not trust this hospital with your health or the lives of your loved ones. They are negligent, dishonest, and completely unsafe.

I have had experience with the professionals in the medical professional building for imaging and…read morebasic care. The facilities is clean, quiet and well maintained. I have used the hospital side of this facility twice, once for surgery and now for a family member. In both instances, the nurses have been kind, thoughtful, and attentive.

April Rivera PA is untrustworthy. She will disagree with an MD neurologist that diagnosed me with a…read moreTIA and say it was a migraine and call me a liar. As a healthcare worker for 30+ years, I found this quite offensive. She never made eye contact and typed on her computer the entire short visit. AI is not how patients should be diagnosed if you have critical thinking skills.

There is no continuity between diagnosis and prioritization of care…read more I would go to UNM hospital before I would darken these peoples door steps

Don't care about your needs your just a number to get money from your health insurance I Hate this…read moreplace. Doctors don't care or take any time with you

I went to Pres for my pre-op for my total knee replacement surgery in a few weeks. This hospital is…read moreclean and well run, and the nurses and staff made me feel well taken care of. And they have a Starbucks!

I had a telehealth visit in January for which they suggested going into a clinic and did not render…read moreany services. I was billed for this and as a former telehealth provider myself, I find this unethical.

Nurse Thalia and Nurse Ryan and the team with Dr Barefoot and the psychiatrist LCSW are unmatched…read more They were professional and kind. Their care for their clients/patients was five stars.

The NPR was very nice and helpful but the Dr Therese 'm could t be bothered with my questions and…read morethey were ignored and dismissed as not worth discussing .. shame ! Wi ll never ever go back to that place ! Ps .. if I am in a accident please don't bring me there .., just call my pastor .. Calvary Osuna thx

I have been having trouble with my small intestines an I wen in for a colonoscopy today an I had a…read morenice and easy experience. The doctor, all the nurses and admin staff were all so friendly and kind. It made my elevated heart rate go down since I was so nervous about the procedure. They put me at ease and the procedure went smoothly. Thank you Lovelace Women's Hospital Staff!

Wow, this is really bad, like so bad that I'm having to contact the board about the Women's Pain…read moreClinic doctor Lauren Harris, NP. She wrote in my chart that I am an opioid addict and that she prescribed narcan (both of which are lies, and I am currently in contact with my PCP as well as waiting for calls back from every single board in New Mexico about Lauren. Not only have I ever taken an opioid pill (not even for my wisdom tooth removal), I told her straight out that I didn't want pills. She offered me ganglion shots or nothing, and then openly bold face lied about my drug usage. She also wrote that I have "treatment resistant anxiety" which is not true, I see multiple therapists weekly for my C/PTSD and anxiety, and if she were to actually read my chart then she would see that I have and always have had (since I've been going to my regular PCP at 9) a high heart rate with slightly elevated I would avoid Lauren at all costs, and that goes doubly for anyone who is immunocompromised; she refuses to mask and thinks she knows disabilities better than the people who have them. I would give her zero stars if I could. Absolutely the worst care I have ever received in my life. Before covid-19 killed my Mom and disabled me, she told me to never go to Lovelace because it was the worst hospital she'd ever been to. I should've listened, because not only was this a waste of time, but Lauren will be vindictive and lie openly about you in your chart. I will be taking drug tests to prove to my doctor that I take my gabapentin (for shingles post-herpetic neuropathy) as prescribed and the same with my Flexeril, both of which he was happy to prescribe me because this has been an ongoing issue since my first two covid infects in 2020. (Jan 2020 and then Oct. 2020). Lauren will make sure you don't get any care and she will do so gleefully.

Lack of care ultimately resulted in my husband passing away! Caring staff was few and far betweenread more

It's a good hospital. The staff is friendly and caring, especially Alvin from Kenya. Such a smart…read moreand kind man. I was treated really well there and it was so much better than that zoo at unm.