Scheduling is pressured hard, caregiver/CNA ratio to client is a hard miss. Scheduling pressures to…read moretake on too many clients in one day, far drives without consideration of initial preferences to stay close within a 10 mile radius of home to client. Off the bat scheduler sounded pressured to suggest hours or clients that are not a match as well as non accountability for amateur scheduling. Payroll also is reluctant to pay timely and are not accountable to mistakes and seems like someone attempts to not to pay. Miscommunication between office staff to field employees. They try to force these mismatches and will threaten to fire, and say things such as you are not needed.

BrightStar Care doesn't seem to respect their employees. Seems they constantly take clients without…read moremaking sure they have the staff for it. I have heard from my CNAs that the head person in charge of scheduling is rude and will keep asking about shifts even if they have said no. Also, I have heard several complaints about not having the same CNAs or the favorite CNAs not being available, because they seem to hire people who don't want to work shorter shifts or the weekends. I have had a few CNAs who were on their phones the whole time, or would huff and puff when needed to work. Yes, the care is skilled, however that doesn't make up for the bad attitudes of the CNAs and the lack of recurring care.

You can most definitely tell this is a up & coming newer company…read more I tried to go through the notion with them. But Lucerito "Lucy" Dominquez is by far the rudest person, to know she's a reflection of the company is stomach turning to say the least! I initially called in for my Saturday 1/10 & Sunday 1/11 shifts on Thursday 1/8 due to my vehicle catching fire. Although my replacement parts arrived early on Thursday 1/8/26 I wasn't going to have my vehicle repaired in time. To have Kelly from the office call me back Friday 1/9/26 and state they're extremely short staffed, can't find anyone to cover my shifts and need me to be there. She then expressed she'd see about getting me an Uber & call me back. No call back ever happened. So I called around 5:07pm Friday 1/9 after I got off my full time job to see what's going on. Since my Saturday shift started at 7am. I spoke to Lucy who stated she'd call me back once she finds the email explaining the details of the game plan for my shift. I never received a call back, text, email, etc. I go to bed & don't think anything about my shift since I initially called in and have the supporting documents. She calls & wakes me up this morning Saturday 1/10/26 at 6:13am with an attitude talking about to call the office & let her know when I'm ready to head to work, so they can order an Uber for me. I reminded her again, even though she's apart of scheduling that my shift starts at 7am and she said she'd call me back last night & never did. Then with an attitude she states I NEED to make my shift! I re-explain the whole situation to her & tell her I don't need her attitude first thing in the morning, especially since she just woke me up and my shift is suppose to start at 7am. Also to remember this is my part time job & they need me due to them being short staffed. So she can save her attitude especially since she just woke me up & its too early in the morning. She snaps back, I tell her how about this I quit, have nice day and hung up! Y'all wonder why you're so short staffed though???

The team at Touching Hearts is outstanding. Erica is easy to work with and they are available…read moreimmediately to help with staffing care for patients that need more support at home. I recommend Touching hearts to any family looking for additional care for their elderly loved one

HWCGs gave my husband tip top care. I was concerned about leaving him (he's very particular). Each…read moreperson was excellent and he really enjoyed them as they took care of his every need. I needn't have worried a bit! All my contacts in the office (Kendall) were supportive and professional as well. Excellent customer service! My family members who were in and out really enjoyed the caregiver support as well. We'll be having them back often. Hubby even asked if they could come today. I had a great 3 days of respite! Many thanks!

I was beyond impressed with Jody and her team. My father was…read moreplaced in Hospice and I had 24 hours to plan for 24 caregivers. Jody was helpful and caring from the first conversation. She explained the process and what I could expect in the transition from hospital to homecare. It was a turbulent and difficult time for my family and I. We always felt we had an understanding and competent caregiver while my father was under their care. I highly recommend her whole team that communicated and explained their every step. She gave me hour by hour updates twice a day explaining medication and his needs. I was grateful to have her in my corner. Thank you! Thank you!

My grandmother has been using RGA over the years for in home nursing and therapy. We have had the…read moresame OT and PT this whole time which says a lot about how they treat their employees; great retention and continuation of care for patients. Their clinicians are respectful of your time and home. I also appreciate how helpful their office staff is with getting wound care supplies and the wheelchair we needed. They followed up on our behalf and made sure we were kept in the loop. We have had 2 other companies before RGA but they don't hold a candle to them. They aren't a big corporation but I think that's why they are so good at what they do.

I've been working with RGA home health and hospice for a few years now because they respond quickly…read moreto any inquiries you may have and are able to start care seamlessly. They have good communication to ensure immediate and proper care is delivered and keeps the family involved. I get very good feedback from my patients about their clinicians so I know they are being well taken care of. Regina is the account manager I've been working with because she is very knowledgeable about the healthcare industry and can recommend quality companies like non skilled, PCPs, ALFs, etc. that she has worked with for years. So if you have any questions, she can really help. Overall they are a small, local and very good company to take care of your loved ones.

Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.

Beware of this company as they have a policy that will bill you 2 weeks worth of senior care…read moreservices if not given a notice ahead of time. My mother with dementia ended up going to an emergency room, and then immediately to a memory care facility. Regardless of the fact that we did not see this coming, extended family home care continued to bill for 2 weeks worth of services which was about 1,200+ only because they were not notified of cancelling services. We had two other home care agencies providing services and neither one of them had this unethical billing policy. On top of that, some of the caregivers did not seem to provide quality care. And also had inconsistent caregiving services, with some cancelling last minute or did not even had the right skill level to care for my mother.

This was my first time coming to this location. I usually go to the Brighton location. Even though…read moreI was late (Denver traffic is horrendous) they took me in and still permitted my appointment. The location is easy (once you know what to look for). It is on Sable, on the East (right) side of the street when headed North. This was before you got to 6th Avenue. It is a large building shared with many other businesses. The hours are posted on the door. When I got there, their computer system was down too, which made looking up records difficult. Nevertheless, we got the appointment completed. You do still need to wear a mask per business rules. There is a lot of seating in the lobby and lots of stations to talk to intake. I can see this place can be very busy. The people were very kind and helpful. We joked about my high bp and that I needed a few minutes to 'calm down' before taking it. Turned out magnificent! They even gave me a better 'card' for next time. I plan to return as they are actually closer than the Brighton clinic. Plus, the ladies were a delight to chat with.

Not organized had forms needed filled out they kept sending the wrong ones four time total idiots…read moreno wonder everyone is leave this clinic they can comprehend simple tasks ‼‼‼‼‼ This clinic used to be good now I am looking for a new primary care provider that can fill out simple forms and send them without me having to keep requesting them since March sent the wrong once from April of last years and the property sent them so many times and still keep getting the wrong ones .Short staff and don't care if they don't send them part of UCH which is giving them a bad name .