I'm taking my mother out of here. My mother was brought to…read moreAlaris after being in the hospital. It was determined that she needed long term care & was moved from the "rehab" floor to the "residential" floor. I wasn't notified of this change. My mother's room is nothing but a low budget hospital room with a cabinet & small dresser. One for her, one for her roommate. There's no chair(s) for a visitor & the t.v is questionable. She doesn't even have a phone. My mother was taken to the hospital to have her feeding tube removed, a 24hr trip that turned into a week. Again, I wasn't informed! Some of the staff is great, but they can only do so much. Management is changing often so the consistency sucks & you never know who to talk to. For the money my mother's being charged things should be much better.

This is a horrible place my cousin is there. Over 20 years ago her mom was there (not the same…read moreplace at all) so she picked this place it's been over three years and I have seen rodent (mice) the bathroom in the room was so bad I didn't use it. When i Called my cousin I could tell she was slurring her words and I told her I thought she had a stroke to notify the nurse she said they would answer the bell. couldnt get her that night so I called the nurse station the next day. they said she was in the day room with other patients and was fine. Next day she was in medical center she did have a stroke and they didn't Notice for over 24 hours. When you call the nurse station they leave you on hold for over 18 mins (I just hung up). Trying to find the company that owns them IT IS NOT ALARIS HEALTH. They just license the name from them. My cousin has often been thirsty and cannot get water. The care quality is below bare minimun. There is so much more to say about them. It doesn't change because they keep changing owners.

This place is absolute trash. The employees are garbage. My grandmother was admitted here for them…read moreto give her physical therapy and to gain confidence is walking again after falling a few times in her home. While she was here, she took a turn for the worst. She hated being here and my family and I thought it was simply her missing home, but no. One night we get a call that my grandmother fell and had a gash on her head that needed stitches. First, we were told she tripped on wires while she tried to get a remote. Which we believed. Then, when we called back to get a final report of how she fell and landed herself in the hospital at 12am. No one knew anything And couldn't give any answers until this day. After my grandmother was taken back to this sorry excuse of a rehab, we get a call about two weeks later saying she was threatening the employees there. They called an ambulance to have my grandmother evaluated. The psychiatrist said that my grandmother told her she was being threatened by the employees there and that she was begging not to go back. Imagine getting this call in the middle of the night. The psychiatrist stated that we shouldn't let my grandmother go back to the rehab and that she believed her. She said she sees many elderly people come into the hospital speaking similarly and they don't have advocates. This place is scum and if you love your family member don't send them there. And if you must send them there don't let a man named Franklin or a woman named Christina near them.

They dont provide water for the patients. Food its cold late and bad. The place is dirty. Please…read moresurprise visit. Patients have to scream for water. Call bells are not answer.

UPDATE (March 11, 2026): Coterie has now reimbursed the full replacement cost of my mother's…read moredentures. I appreciate that resolution. The review below reflects the experience and concerns that led up to that outcome. Update (March 2026): After my original review, I was contacted by management and informed that reimbursement for the dentures that were discarded while my mother was a resident would be processed. I subsequently received an email confirming that the payment was being processed. However, despite that assurance, I have not been provided with a mailing date or confirmation that the check has been issued, and I continue to be told only that the reimbursement is "still in process." For that reason, it is not accurate to characterize this matter as resolved at this time.

I am a resident in Coterie Hudson Yards. This is my home and I feel so grateful to have found it…read more The new building, common areas, dining room, and apartments are open and full of sun and well designed. Our elegant dining room offers views of the river on one end and also the skyline of the New Yorker building and the Empire State on the other end. I could elaborate about amenities, but as is true in most situations, it is the people that brings my home alive. The staff is professional while being attentive, caring, and warm. The other residents are friendly, interesting, and fun to be with. If you or a loved one are looking for the next to perfect place to be---come and visit Hudson Yards and the Coterie.

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

Incredible!! I live in Maine and my mom is in the hospital in NYC. Stephanie has treated me like…read morefamily advocating for mom to find the proper PT facility. I will be hiring these AMAZING ladies to take care of mom when she returns home. BRAVO!!!

My 90 year old mom just moved into Riverview and it's wonderful! Great apartment, wonderful staff,…read moredelicious meals, good location in the middle of Manhattan, and much more affordable than similar independent living facilities in Manhattan. I'm so glad we found Riverview!

I called this place to schedule someone to take care of my elderly grandmother and the person who…read moreanswered the phone was so incredibly unfriendly and rude. She wouldn't give me her name, she didnt have any sort of professionalism and left me at a loss on how to initiate the conversation that involves me handing them my hard earned dollars. when i asked her what steps i could take to move forward with evergreen choice after an incredibly unfriendly silence she literally said "if you're looking for a job you can go to our website" talking to that woman was like the textbook example of how not to make a sale. When the owner, Ann, called she was just as unfriendly as the nameless entity that represents her business. Ann told me, quite rudely, after i laid out that i wanted someone to come to my grandmothers home 3 days a week for 4 hours a day, That the time i needed someone to watch my grandmother was not worth it to the caretakers and if i couldnt bump the time up to at least 6 hours a day no one would take the job and it would be a 'revolving door of caretakers'. I understand what she was saying, but she reduced my elderly grandmother, that i care deeply about, to a job and a job that isnt worth it to the people she chose to surround herself with and represent her brand. I cannot figure out how am i supposed to trust Ann enough to have someone she chose watch my grandmother, largely unsupervised, when she cant even get it together enough to sound slightly kind at all over the phone. Speaking to her offended me, made me feel like i was imposing on her, and also like my grandmother was too burdensome for Ms. Ann without a larger payout. Not feelings that made my heart smile about handing thousands of dollars to her. If Evergreen choice's over the phone service is so unfriendly and brusque i cant imagine their caretakers are much kinder. Not the sort of people i would want looking after my freaking grandmother. Whatever entity on behalf of evergreen choice answered their phone needs to be retrained and Ann needs to take a hard look at her branding strategy. The way to get people to pay you is NOT to tell them that the person they care about isnt worth it or lucrative enough for you. Meanie.

I can't say enough good things about Evergreen Choice. We used their services to find home care for…read morean elderly family member and they have been by far the best agency we've dealt with. Very knowledgeable staff and excellent caregivers. I'd highly recommend them.

NYC Granny Nanny is amazing. I had the privilege and opportunity to work with Lisa (the founder),…read moreQuintin and Micheal. Lisa was incredibly professional, generous with her time, is a font of creative problem-solving and resourcefulness, has a great facility with technology, and executes impeccably on her great vision of providing personalized, people-centered, top-notch care-giving and customer service. She and her team of caring and bright individuals worked with my mom, who is ill/in hospice, and has difficulty communicating and not only did I feel 100% comfortable with having them work with her, they exceeded my expectations in their patience, caring, and ability to work with mom. I couldn't be more excited that NYC Granny Nanny is on the caregiving scene and highly recommend their services!

From the owner: On-demand care with no minimum hours, trained rockstar care assistants that are energetic,…read moreorganized, resourceful and compassionate to provide you with worry-free quality tailored care. Please give us a call to see if you qualify for *Free* 2-hour consultation and trial service session. NYC Granny Nanny is a new companion care service inspired by old-fashioned ideas--helping family take care of family. We embrace our responsibility to help create a future where individuals, families and communities live happier, healthier and more connected lives. We think things should be done differently. Better. Our mission is to change the culture of care for our loved ones. We are guided by a higher sense of purpose towards clients, caregivers and the community. We provide non-medical care and support for families as they cope with the aging, illness or disability of a loved one. Everyone deserves excellent and reliable care delivered with patience, empathy and a positive perspective.

Inovelio Home Care brought the necessary, We needed care to my family, we love our Aunt and you've…read morerenewed her life and uplifted our spirit, real excellent job beyond ordinary, God bless you

From the owner: We at Inovelio Home Care are a highly-qualified team of experienced and compassionate caregivers,…read morededicated to providing superb and exceptional personal home care services to both the elderly, physically-challenged and your precious newborn.

We would like to make Confident Care aware of what an extraordinary caregiver is. She is extremely…read morediligent and hardworking and take her job very seriously. She is always caring, kind, and gentle. We are happy with the way she treats our Mother, like family, with respect and humor. We consider ourselves very lucky that CHHA was assigned to the Morning shift on our Mom's case. Our Mother can get confused during the night and it is very clear to us that she feels calm and safe with CHHA. We are happy that Juana is part of Mother's care team. Also the office staff is extremely cordial, kind and helpfull, I absolutely recommend this agency.

If you want an agency that sends people who steal things from your home, promises replacements &…read moredoes not deliver - use Confident Care in Union City. Their home health aides show up when they want, have horrible attendence, come late or not at all, take vacation whenever they want without adequate notice, misplace everything in your home & break & damage your things. Plus most of them do not speak basic English. An adventure in frustration & upset. Do not use this agency if you care about your loved one!