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    Visiting Angels

    5.0 (5 reviews)
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    Ask the Community - Visiting Angels

    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    3.0(2 reviews)
    1.6 mi

    It's important to realize each Home Instead is individually owned and operated. This review is for…read morethe Nashua, NH (and Seacoast NH... which are owned/operated by the same people) organization. I hired these folks to provide 9 hour per day, 7 day per week care for my dad after he had a stroke. When I contracted them, it was made repeatedly clear the CONSISTENCY in terms of the care givers provided was of paramount importance. In less than a week, Home Instead had sent at least ten different care givers. And was continuing to send new folks every few days. And what about those care givers? Some were truly amazing. Just wonderful. Others were positively dreadful. I mean, entirely unqualified. Let me give you some examples: We had one care giver who didn't have the courtesy to introduce himself to my parents or know the proper protocol for transferring my dad from bed to his wheelchair. It was in the care plan.. he just didn't bother to read it or couldn't retain what he read. We had another care giver who did her knitting while my wife washed the urine soaked sheets from my mom's bed. Another care giver couldn't distinguish ordinary orange juice from thickened orange juice, and had no experience with swallowing precautions but said it was OK because she "can read directions." These aren't just annoyances... they're safety issues. The management was singularly unresponsive. Its like they just didn't care. And when I cancelled them, because they couldn't provide the quality of care that my dad needs, they had the audacity to charge me a TWO WEEK cancellation fee. Seriously. That's THOUSANDS of dollars to cancel. No... I would not recommend Home Instead in Nashua NH based on my experience.

    Trish Bourque and the Home Instead folks took care of my mom when she was in a very difficult…read moresituation. They took care of all her needs, including doctor's visits, two hospital stays, and finally helping out with the move. She loved quite a few of her caregivers, and they loved her. Trish especially was fantastic at being able to respond to my questions from 1,000 miles away, and did more than was required time and time again to help mom get to a safe and stable place. Home Instead did a great job.

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    Home Instead - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead
    Home Instead - Home Instead Care Giver and their client getting ready for the day

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    Home Instead Care Giver and their client getting ready for the day

    Visiting Angels - homehealthcare - Updated May 2026

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