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    Visiting Angels

    5.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    Mercy Plus Healthcare services - Skilled Nursing, Physical Therapy, Occupational therapy, Home Aide's

    Mercy Plus Healthcare services

    3.0(2 reviews)
    18.4 mi

    I highly recommend Mercy Plus Home Healthcare. I refer them to many of my clients. The staff is…read moreprofessional and services are great. Ryan - Hometown Senior Care

    Seemed like a good service at first. I will be the first to admit that they provide a service that…read moreis challenging to keep good employees in. They provide home health aides to come into the home and help people with disabilities or overwhelmed families with personal care or care for their loved-ones. It is not an easy job and sometimes not a pretty job. These home health aides are tasked with driving miles to strangers homes (sometimes for only an hour or so throughout the day) and helping with personal care such as bathing, toileting, dressing, light cleaning, meal preparation etc. The biggest problem seems to be lack of consistency. If an aide calls off or cannot make it to a clients home they do offer a replacement. The challenge here is that most of the clients served are elderly, suffer from dementia, and need a care provider that they are familiar with. For the families, providing a "back up" aide in the event of a call-off can be helpful, but many families or clients are not comfortable with different care givers coming every day. Also when a back up aid is provided they are usually unfamiliar with the client, their care needs, the family, and the clients routine in general. That said, the family usually spends that time teaching the aide what needs to be done. In this scenario, and when it happens often it becomes more of an inconvenience than help as the family not only still has to provide the care themselves, but are now tasked with training Mercy Plus's aide. So why you ask? Why is it so hard to keep a good aide? After dealing with this company for years the answer is clear. Money. Mercy Plus gains access to and provides service through various channels. Many clients are gained by contract with Area Agencies on Aging who operate on a budget and will give the bid to the lowest vendor's bid (Mercy Plus). So naturally, they are unable to pay their aides a wage that encourages them to work. They (in most cases) do not pay their aides for mileage and the aides drive all over the county, like I said earlier sometimes only for an hour or two. By the time the aide fuels their vehicle, not to mention wear-and-tear expenses they are left with little to no income, if they don't end up going negative or actually paying to work. So who would do this? Most of the caregivers are compassionate people who enjoy helping others, most. After working for a couple of weeks and realizing that after paying for gas and driving all over they are actually losing money, they do what anyone would do and quit. The company then blames the aides by saying they "just can't keep people who want to work". No Mercy Plus wrong. Your aides would love to work and make a living wage. The reason you can't keep employees is that you don't pay them well enough and they can't even afford to work. I have seen this scenario play out over and over again. So stop blaming your employees and start taking responsibility for your company. This company and it's ownership/management are more concerned with their bottom dollar than the actual service they provide to the client. I would not recommend them, I would stay away. There are many companies in this area that do the same thing. Its a hard business. But like with any business you will not be able to keep employees if you keep neglecting them. And the rub. It is the client they are caring for in the first place who has to deal with all of their problems. #GETITTOGETHERMERCYPLUS.

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    Mercy Plus Healthcare services - Home Healthcare, Home Aide, Home Care Aide, Flushing Michigan

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    Skilled Home Care, Unskilled Home Care, Flushing Michigan

    Memorial Healthcare - Memorial Healthcare Logo

    Memorial Healthcare

    1.7(18 reviews)
    0.7 mi

    Awful hospital. Most of the staff are rude and condescending with a small handful of actually kind…read moreand caring people. Every time we have went it has gotten significantly worse. It's like they know they don't have to improve because it's the only ER around and people have no choice. They put me in the contamination shower room that had only a bed and a chair. No table, no call light, no tissue, no monitors, nothing. Went at least 3 hours without a single person checking on me (again no call button). Left without anyone going over my test results. Watched them not replace used bed linens and keep the same gown on the bed for 3 different patients in the room across from me. Dirty, rude and horrible patient care.

    The hospital itself is actually quite nice and I have no real complaints for that aspect of it…read more This review is for the long term care located on floors 5 and 6. My mother was in this place for four years before passing away. When she entered the place she was evaluated by the doctors who knew then that she was suffering from Pulmonary Fibrosis and was terminal. However, they never told us, the family so we had no idea she was on borrowed time. They later claimed they told her and us but that was a lie. My mother had no idea she was dying which left us with no time to prepare or to make sure we had life insurance lined up. Some of the staff was very nice and went out of their way to take good care of my mom. However, some of the staff was very rude and mean to her. My mom was very unhappy for probably the first year up there because of the bad treatment. She finally got her own room and things got somewhat better but there was still some rude people to deal with. The activities director especially was so nasty. I don't know her name but she was in her thirties with reddish curly hair. When my mom died and I went up to pack up her things this woman was so horrible to me, not caring that I was grieving. I hope she doesn't work up there anymore. My advice to anyone with a parent or loved one up there is to make sure you are super vigilant so you know what goes on. Don't think they will keep you informed because they won't. You need to be super pro active to protect your loved ones. I will say that as my mom was dying the staff in the critical care was amazing and so was Hospice and so were the handful of long term care workers who gathered around her bed as she passed. Those people were fabulous. I just wish everyone had been.

    Visiting Angels - homehealthcare - Updated September 2026

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