overcharged for 1hour drive to hospital. they should change name to visting scammers.

Management is terrible. Absolutely no compassion or bedside manner whatsoever. It's all about money. On the other hand, their caregivers deserve 5 stars. We have used visiting angels for quite some time. The only reason we are still using them is because the caregivers we have provided by Visiting Angels are fantastic. I hope their management takes a class in compassion and bedside manners. If I could, I would give Management-0- stars. But again, the caregivers earned 5 stars. read more

About a year ago, my elderly parents, who still lived independently, finally admitted they needed help in order to have healthy meals that worked with all my mother's dietary restrictions. After a fair amount of research, I recommended we meet with Visiting Angels for an assessment. Best decision ever! At first, my folks had an Angel cook dinners twice a week, and that included grocery shopping. Then my dad became sick and had a special diet. We increased Angel hours to four days a week, for lunches and dinners, and general help between meals. The flexibility of this service is fantastic! Then, while my dad was still recuperating, my mom took a turn for the worse and ultimately needed 24-hour a day caregiving. We gave Visiting Angels very short notice, but we had help as soon as we needed it. Yay! As others have said, all the caregivers are competent and kind. Our special Angel is Antoinette. She's just a delight! Mom now lives in assisted living, and dad will soon, as well. We still use Angel help sometimes for transportation to appointments, as mom is wheelchair-bound and needs an attendant. I'll be forever grateful to Visiting Angels for providing exactly the help needed this past year. Don't hesitate to let them help you! read more

Jaime and the staff at Visiting Angels did a great job of caring for my elderly Father-in-law. Their caregivers are wonderful. They're kind, sympathetic, helpful, and hard working. No task was refused despite the level of care required. Their schedulers were pleasant to work with, efficient, and willing to adjust the schedules to suit our needs, doctor appointments, etc. Thank you for taking such great care of us! read more

I broke my arm and had Visiting Angels.IT WAS WONDERFUL.On time and so helpful!Carol P.

Very happy with Visiting Angels especially Nora. I needed a ride home from surgery about 6 minute drive, surgery center would not release me to a Uber or Yellow cab. Pickup after surgery was fast, trip home was even faster and billing was what I expected. Thanks Visiting Angels and Nora. read more

I am pleased to say that for the last 6 months beginning in April of 2018 Visiting Angels has been taking care of my father for 11 hours a day while I'm at work. I was leary at best when I first started looking for someone to stay with my father during the day as you hear so many horror stories on the news of day care providers abusing or neglecting the elderly. There were several different Angels who came to stay with my father, but Samantha was our main Angel and she truly became a part of our family in a very short time and took amazing care of dad. The last month or so he needed more and more help and she and the other Angels were always there for him and gave me great feed back at the end of the day on how he was doing. The last few weeks he was on hospice and they had to do pretty much everything for him and yet they never got frustrated with him and treated him like he was their own dad. I could not recommend them high enough and if you're ever lucky enough to have Samantha come to your house you will be in good hands. Ed B read more

When I found Jaime and her team I could not have felt more relief. Her staff gave my grandmother a great assessment and matched her up with the most amazing care givers! They are very attentive and definitely provided a experience that really exceeded my expectations. I don't know when these ladies sleep. It seems like they're always there when I need them, No matter the time. I could go on and on. Thanks ladies! read more

It's truly amazing how the universe provides for us once we voice our needs! I had absolutely no idea what kind of assistance was out there, when the time came for needing help with my parents 88 yr. old dad and 82 yr. old mother, both had dementia issues coupled with medical issues. I contacted Visiting Angels and within hours Jamie was at my home working with me to provide me with exactly what I needed. Jamie, Rosa, Jane and Esmeralda were absolute Angles that came to me in my family's time of need. Each individual on the Visiting Angles staff are caring angles who are willing to just help take the overwhelming weight off your shoulders and without that help I might have run myself into the ground. I Thank all of you Visiting Angles from the bottom of my heart! read more

I was an employee at visiting Angels and I loved working for Jaime. The ladies at the office (Wendy & Sabrina) were absolutely amazing! They helped me with my schedule whenever I needed a day off or needed a few more hours they would try to make it work. I unfortunately had to leave due to being a new mom but I would highly recommend working here. This truly is a great company, they work with you and give you the best service. I never had a complaint with any of the clients I took care of and I cared for everyone of them! read more

My family has been blessed by Jaime and her staff for over a decade. Jaime has taken the time to really understand who my parents are as people. Somehow, she has a sense about what care is needed. Then she and her staff, have the ability to find amazing people who are willing to provide the care needed. Most recently, my father broke a bone in his foot, is living alone, and had instructions not to walk. When I called Jaime, she took all the burden from my shoulders, with her enthusiastic personality, and her ability to take over, and handle the situation quickly. She had assistance at dad's home, very fast, and worked to find a care giver that was a great fit for my dad. Jaime is truly an "Angel", not only for dad, but for his entire family. read more

We hired Vista Visiting Angels in Dec 2019 to care at night 11pm to 6am for our mother who just come home from hospital. The girls were very nice to her. BUT the 1st week her wallet was brought to our front door, found on street with everything gone but ID? We thought.....? Did not want to point any blame. The next week full bottle of new oxycodone gone. The following week my Dads wallet and check books he is 98. After that my mom mentioned waking to find the caregiver going through the little boxes of jewelry on here dresser. DO NOT HIRE UNLESS THEY CAN BE Watched it does not matter that they are bonded and finger printed....their are thief's employed who will steal from the sick and elderly. read more

Our communication with Jamie, the owner has been dismal at best. She does have good communication skills however her management skills over her company leaves much to be desired. We first tried to use Visiting Angels approximately 6 months ago and she sent out an individual to take care of my mother-in-law that was unacceptable, nice person but no skill sets. We decided to give Visiting Angels a try again. This time she apparently hired someone who she her words said, "disappointed us". why did we not receive a call from Visiting Angels saying they had nobody to come take care of a disabled person? Extremely unacceptable! Why would you hire a company that doesn't show up or even call? Don't is the answer our family has come up with, and the reason for this Yelp review is to let everyone know it could happen to you! read more

The staff at Visiting Angels is incredible the care about their employees, the families they serve and most of all the individuals they take care of both physically, emotionally, and socially. Thank you for the service you provide seniors, their families and the community. Know you are making a difference and are appreciated. Thank you, Seth Aichle read more

We've had nothing but a great experience with Visiting Angels San Marcos. The staff is friendly and they are easy to work with on scheduling and are sensitive to our needs. They respond quickly to questions and always with a smile in their voices. read more

5/7 weekends the person failed to show up. Very disappointed! It was especially distressing as I had done home care over 20 years and NEVER missed that many appointments in all those years. Very unprofessional. read more

For nearly six years, Visiting Angels San Marcos has been a godsend for me in helping me care for my 93 year old parent who has dementia. From the beginning when we needed help after an emergency hospital stay that indicated we needed someone who could stay the night, Jaime jumped right in and seemed to know what we needed in a caregiver. The entire team has always been helpful, responsive, and caring. The caregivers are professional, well trained, knowledgable, and compassionate. If you are in need of part time or full time care, I strongly recommend Visiting Angels. read more

During two separate episodes, Visiting Angels demonstrated unreliability. In August 2016, They provided healthcare for my wife who was 89. The caregiver came late, claiming getting lost, although only living about five miles away. A couple of service calls were subsequently satisfactory; then I was told the caregiver could not provide service due to an injured arm. However, I requested the caregiver come on a different day just to sit with my wife while I kept an appointment. Visiting Angels said the caregiver would come as requested. But, no one arrived, and I had to have a friend sit with my wife. I complained to Visiting Angels and didn't schedule any more services. In May 2017, I contacted Visiting Angels again to provide care for my wife, now 90. The caregiver came late, so I called and found out the caregiver would be an hour late. The next scheduled visit did not occur, and I could not contact the caregiver, nor Visiting Angels. Eventually, Visiting Angels returned my call and said they would contact the caregiver. Later, they informed me the caregiver did not come and would not be coming for an obscure reason, and asked if they could send another caregiver, but it was too late. I have not received an explanation nor an apology from the caregiver, and Visiting Angels seemed indifferent to my statement that I no longer wanted their service. While the caregiver help with my wife was very good, it has proven unreliable. read more

After making arrangements, setting a time and date (1 week in advance) for an evaluation they call one hour before the assigned appointment time and tell me they cannot make the appointment. I reschedule and again one hour before the appointed time they call and tell me that we live too far out and that they can only do a guaranteed 8 hour visit or only on a Tuesday and Thursday for 4 hours because they have someone in the area at that time. They could have told me that information at the time I called for the assessment and not waited until the second appointment time. It is difficult enough to deal with the problems that prompt us to request help from organizations like these; they should know and understand the emotional burden this places on us. I would not recommend this organization. read more

I cannot express how grateful I am for Visiting Angels! Such a great team, I had a wonderful experience with Jaime! In such an emotional time for me and my family, she was very sweet and extremely helpful. I would recommend San Marcos Visiting Angels to anyone seeking quality and professional in home care. read more