Right at Home Care was a blessing to me and my family. Our care provider, Simona, literally saved…read moremy mom's life. I highly recommend Right at Home Care!

I work here and absolutely love the flexibility the office gives me! It's only been a few months…read moreand I enjoy working with a very specific client. We both love the same shows, love cats and enjoy conversation.

Very displeased with service from Synergy Home Care for numerous reasons. After several months on…read moreservice for bathing attendant Monday through Friday, today September 5, 2025 I discontinued service. Previous calls to Synergy with complaints were not addressed. Attendants would come into my home and pull out their cell phones and play games instead of having any eye to eye contact or any communitcation with me as their client.

You need to review and check on the actual people who are the caretakers.They use my parents home…read moreto do their crafts and play games.They don't watch my mother when she's sitting in her chair give her crap like cookies when she needs a snack and don't use a plate (lazy piggy).They are told to follow a schedule for getting her up to make sure she eats and takes her meds on time.They change the meds to be given to a different time that's fits their needs ( stupid these need to be given at a certain time for a reason!! I'm a pharmacist I know).They don't bathe her like they should or make her brush her teeth and keep giving her sugar and crap instead of nutritious meals.Wonder why she eats like a horse when I go to visit her.Quit sitting on your asses and do your job or find another.What the hell is this company hiring? Training..... appears non-existent.This is Synergy Wisconsin to be clear Waushara county.Its bad when you know the other caretakers are commenting on the shitty ones your parent is paired with.Get it together or get a lawsuit.Certain caretakers should be paid less,Than the superior ones.Do your job ! Follow the plan.My mom had several falls because of lazy incompetence.Oh I guess I should post a photo of the caretaker sleeping in the chair snoring with her arm hanging down when we came back from the grocery.Hope she didn't miss my moms calls ( and quit lying).When we go to visit they think they can shirk their duties and are more interesting in what we r doing than what they should be doing.Piss poor people do your JOB!Tired of feeding them too.

Heritage is not a 5 star facility. We had several problems that were never really resolved. Some…read moreof the staff members were great - others not so much. The person that helped us with enrollment was initially very nice, however, once the lease was signed, she had nothing to do with us. Her actions spoke a great deal. Check on your loved ones often and ask questions. Most of the residents were on their own with little family support.

I love Heritage Place! They treat my grandmother with kindness and respect!…read more Sara is such a sweetheart and the residents adore her. The medication girls are a big help to my grandmother. Helping her ready for the day and reminding her about what she needs to do for the day. Vanessa is always inviting my grandma to all the activities and helping her socialize with everyone. I would recommend Heritage Place for anyone who wants their loved one to feel safe and at home!

I would NOT recommend for a variety of reasons. Just one being I don't care for how they treat…read moretheir employees. I won't go into the whole thing, but in the last few weeks we used them we never knew who was coming during the day. I am giving them one star because this won't let me post otherwise

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Boerne, TX. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Boerne and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Honesty, quality of care and the office experience is all full. Not explaining the bill and how…read moremuch staying at the home. No communication.

If I could do no stars I would, my grandfather was moved out of his perfectly fine, cool, room and…read morenot a single family member was notified. Not only did they break some of his items, they put him in a room with a man that the nurses were already aware had a problem with Turing the ac to heat and my papa sat in a 90 degree room (on a 103 degree day) Im not even sure when they actually moved him, his own nurses didn't even know what room he was in to tell me when I got there. I asked why he was moved and still, clueless.. I got into the room finally and my papa was basically unconscious, skin was soaking wet, I ran and got a nurse for them to only come in to turn the ac down and leave, not even check on my papa that I was showing concern for. Finally after 4 days of no changes, my mother basically had to break down in tears and beg them to move my papa to a cooler room, they had him moved in minutes. Just For him to be rushed to the hospital 2 days later for an exploded gi tube, and terrible infections that we didn't know about. my grandpa is bed bound and has early dementia, he isn't able to eat or drink, and his mouth was so cracked and bleeding and infected when he got to the hospital this time that the nurses where even upset. The hospital explained we should have had supplies to have been keeping his mouth wet atleast so his tongue and mouth would heal, but we never ever got any info on how we could help, ever. Only by the hospital, Didn't know we could do anything at all since he was not able to have anything by mouth period. His skin was so bruised it was actually tearing just by small moments and bleeding, they just said it was from the iv and his skin is damaged... So they just left his arm open wound, bleeding, and I have to call nurses back to come bandage it. As I thought that's what they were already going to do. There's been a lot a handful of times iv walked in to see my grandfather and he was hanging half way off the bed, saying he'd been yelling for help and no one obviously came because my grandpa is also paralyzed on half of his body and hasn't been out of bed in over 2 years, for him to have been able to lift his legs with big compression shoes on had to have taken him a while. Where was everyone?! My grandpa has gone to the hospital probably 10 times in this last year, and every time he goes to the hospital, he gets better. He goes back to this place and he's being rushed right back, and iv never seen people just not care so much. It's completely disheartening and my papas life is important, plz know this is someone's son, this person has people that love him and that he loves, he's not just another person laying up in the home. I think that should go for every patient there period. Also my papa had a seizure? We have no idea where or why or how, the hospital is even confused but his tongue seemed to have been bitten soooo I'm not sure but plz treat elderly with respect. They are souls, people, like I said- someone loves them.