Awesome staff who really seem to care about the work they do and the people they are trying to help.read more

We pay out of pocket for this service. My wife is scheduled twice a week. Now we're getting the run…read morearound. An aid was scheduled for 2:30 yesterday. Here it is 11:02 today and no aid. This company has no problem taking our money but can't schedule an aid to come. This is not rocket science.

I have used Right at Home three times and love the way they take care of my hubby. He likes…read moreeveryone and they do a great job making sure he has everything he needs. My husband can no longer drive, but he still likes to go to coffee every morning and stay to visit. Right at Home was very accommodating. They picked him up, took him to the coffeeshop and then came back, picked him up and brought him home. He was very happy with the service and the drivers. I would definitely recommend them! Don't know how I did it, but I am NOT from Euless, I'm from Rockwall!

We have used Rockwall "Right at Home" three times now and I plan on using them many more! They are…read morevery accommodating and I never worry. My husband likes to go to Starbucks every morning; they picked him up at home, took him to Starbucks every day I was gone, then brought him home again! Getting to Starbucks was his biggest concern while I was gone and Right at Home Rockwall was great! He likes all the caregivers and is not hesitant for me to be gone for a few days. Right at Home Rockwall is a real lifesaver! Thanks!

Meadow Lake is an amazing senior living community for age 62+! The residents enjoy Independent…read moreLiving houses and apartments in a maintenance free environment. The dining room offers delicious food and a fantastic menu with many options. You only have to cook "if" you want to! They are many activities, field trips and outings for all to enjoy.

Meadow Lake Senior Living is the pristine place for your family members and also a great place if…read moreyou are searching for employment that makes a difference. Our residents enjoy top of the line amenities with some of the best food offered in Tyler. Our goal for residents and associates is to positively impact the lives of everyone we serve.

I wish I could give this place zero stars. I have no idea how they have such high ratings (unless…read morethe staff is urged to rate the company themselves), but I reached out to My Nurse Family to care for my 80 year old father who needs assistance once a week because of their five star reviews. We never had a consistent caregiver. The most consistency we received was the same caregiver two weeks in a row. The caregivers were also about a half hour late each week or they would no-call, no-show. There were two occasions when the caregiver's supervisors came to our house to provide the caregivers with their uniform. These administrative tasks should have been taken care of prior to sending someone to meet a client. It's disruptive and unprofessional. I also question their hiring process because some of these caregivers said they never had an in-person interview. I spoke with a supervisor whose nonchalant attitude disturbed me. She blamed my father for the situation because she said his shifts are too short (3 hours/1 time per week). If My Nurse Family cannot provide that, then they shouldn't offer those hours to clients as an option. Fortunately, my father lives in my garage apartment so he has me to look after him, but I shudder to think of other elderly people who rely on My Nurse Family for care without the benefit of others to protect their interests. My father does not use the internet. He cannot easily find another agency to care for him. Elderly people deserve to be treated with respect and dignity. This is not dignified nor is it respectful. Do your loved ones a favor and keep them away from this incompetent agency. Edit: I did speak with the owner and appreciate his effort to try to resolve this matter. We were not able to come to an agreement which resulted in my continuing services with My Nurse Family. However, he did offer to refund our money, which I did not ask him to do. I told him that I planned to keep the review up regardless of a refund because I feel as though the serious nature of caregiving requires full disclosure. He said he would refund the money regardless and I did receive a check in the mail today for the full amount of services. For the sake of patients and their families, I sincerely hope our experience was a fluke. Perhaps this will improve services moving forward.

From the owner: "My Nurse Family is a veteran-owned and operated home care company. We are here to serve you and…read moreyour loved ones and create an environment of safety and comfort, right at home. We serve the entire DFW metroplex, and our office is open 24/7 for your support. Our caregivers can provide both skilled and unskilled care. We create a customized and tailored schedule for your family. Give us a call today, and we are happy to answer any questions you have!"