Caring Companions At Home has been such a blessing to our family. They enabled my mom to remain in…read morethe comforts of her own home and provided her with the quality care she needed to stay independent. The staff is amazing, and available to 24/7. I highly recommend this company to anyone seeking companionship/in- home care services for their loved ones.

From the owner: We are commited to helping Seniors in their place of residence.read more

horrible horrible company. awful service for their clients and their workers are treated AWFULLY…read more Bad care quality many clients have had falls.

Right at Home continues to meet and exceed expectations in the care they provide. Their customer…read moreservice team, support, caregiving and social worker has been very helpful. As a therapist I refer to Right at Home because I know they will help make my patient's transition home go smoothly and will make sure the caregiver is the right fit for each client they have.

JUST terrible! I would give them ZERO if I could!…read more My 92 year old mom lives ALONE in Texas with my sibling down the road. He works full time. I live on the West Coast. My mom and depends on her caregiver (who she likes very much) four days a week from this place. We regularly find out she is not coming MOMENTS before she is supposed to be there and then have to scramble for a back up. Why? This place has no back up. They also don't call back. She was supposed to be there today and we called to find out what's going on when she didn't show. They said they'd call back. It's three hours later and no call. She's still hasn't shown. It's ridiculous. We have also had billing errors from them. My advise is try another provider.

I hope I have selected the right location as they have three offices in Tyler. Another thought is…read moreit should not matter which office as they are one company. I am disappointed in this place. They came before the long weekend to assess me and they have not called or come back, I have called twice and have not received any results. Do they treat all their patients this way??? What about the really sick ones? Scary,

Even if they have signed up to be in-network with your specific insurance plan and have an approved…read morereferral they will decline to see you. Even the insurance company reached out them to try to understand what was going on but the office manager refused to discuss the matter and simply said she had "nothing more to say about it" and also said there was no one in the office more knowledgeable to discuss it with. To make matters worse, the patient in need is nearly 90 years old and is an existing patient. The people running this place have no business working in healthcare. It's a shame as some of their providers are good at what they do. Since they don't plan on accepting a particular insurance plan that they previously agreed to accept they should be fined for not taking the time to un-enroll and not waste everyone's time.

Unable to receive correct pay for the hours worked, Must sign in on app to clock in and out, as…read morewell as texting in your hours after daily shift and they still can't seem to pay the correct amount, also calling the "timekeeping hotline" only to hear a lengthy message directing you on your next attempt to get your hours reported. Their new system doesn't work well with android cell phones, for months I called the "hotline" to leave my time, once the issue with their app was corrected, not once did anyone call or text me to say the problem was corrected and that I should use the app at this point. My time hours aren't much, but the effort to get to work is still the same and I'd like to get paid the correct about without going through a maze to get it!!! Do better!

This place is GREAT!!!! Bryan is awesome!! Very knowledgeable and helpful!! The best company in…read moretown for durable medical supplies.

We needed a pediatric transport chair unexpectedly after our young daughter had surgery on her…read morelegs. Finding the right-sized equipment in Tyler was very difficult. We checked with everyone. There were many friendly and helpful people we spoke with at various local companies, but almost no one had the equipment available. Healthline did. However, their staff was neither friendly nor helpful. If we had waited for Healthline, the need for the equipment would've passed before we got the equipment. Healthline makes you go through insurance despite the fact that we were trying to do a relatively inexpensive equipment rental. That's frustrating, but it's their business model. OK. However, we had to speak with someone with Healthline not local to Tyler. It was then revealed that days after the doctor's prescription had been received by Healthline, they had still not submitted the prescription order to insurance despite the "Expedite" notation on the order. Apparently, rather than filing the claim, Healthline employees elected to make notes to the account disparaging us, their client. This was revealed in our conversations with Audrey at Healthline. Further, Audrey consistently gave conflicting stories to us and the nurse at the doctor's office. For example, Audrey told the nurse that the hold up on the equipment rental was that Healthline was waiting on insurance approval. When I spoke with Audrey for clarification before calling the insurance carrier, Audrey let me know Healthline hadn't even submitted the claim to insurance yet. That's just one example. Why use this company when better options are available. We recommend Brickstreet Pharmacy, Access 2 Mobility, and CPS Medical.

Allison and her staff are the best in the business in providing a service to those that need…read morequality care. What they provide is the ability to take care of the non-medical needs of loved ones and give those taking care of them a much needed break. If you want your loved ones in great hands and not have to worry when you walk out the door...Allison and her team at Home Instead Senior Care is the best place to go!

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Tyler, TX. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Tyler and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Dr. Robbins, vascular surgeon, is an angel sent from above. He knew exactly what needed to be done…read moreand he did it! I would recommend him to anyone. I czn promise you that! Upon discharge and post-op at his office was nothing but friendly and welcoming! Normally, i am anxious about going to a clinic in any way. However, i was not anxious at all. Dr. Mark Robbins is one of the best surgeons in this area. I do have to drive about hour and half to get there but it's wodth it! Thanks so much to the doc and his office staff. ​

No Referral Needed!!! Mark sucks up all the Money he can in the Least Amount of Time!!!…read more Once Mark showed up, he was done, less than 5 minutes. Told me to come back in 6 months.....lol Research the doctors, read the reviews! Do a little homework, you'll be glad. Truths Matter

I had a really good experience with Rotech Medical Equipment in Tyler, Texas. The staff was…read moreprofessional, knowledgeable, and took the time to answer all my questions. They made sure I understood how to use the equipment and didn't rush me through the process. Customer service was excellent and everything was handled smoothly and efficiently. The whole experience felt organized and stress free. I would definitely recommend them to anyone in Tyler needing reliable medical equipment and support. If you need CPAP Supplies this is the spot with a great selection and great prices.

Like others, I too have had a difficult time with this office. Many weeks ago, my husband and I…read morereturned the oxygen tanks and equipment that my mother had been using. Since the lobby was busy, we were told to set everything on the sidewalk just outside the front door. That an employee would come out and get it. Others were told the very same thing. So we did what we were instructed and we left. Just a week ago, we were given the message that somebody would be out to our house to pick the tanks up, obviously we didn't have them anymore. So I immediately called the office, the phone continued to ring again and again, finally prompting me to leave a message and that someone would call me back. No one called me back. Two days later, I tried again, over and over and over again and no one answered the phone, even though it was business hours. On the fourth day of waiting, I tried a few more times and finally got somebody to answer the phone. I explained the situation, and was told that someone needed to come out to my house with a document, and have me sign off on the oxygen equipment, and that that person would call me and give me the ETA of when they would show up. No one has called and no one has shown up. I almost feel like I'm being held hostage by these people. I do know that every time I have gone into that lobby to speak to them in person, I hear the phones ringing and ringing and ringing. Even though there might be four or five people in that office space, nobody ever answers the phones. So I know that that's why no one ever answered mine. If they care anything about customer service, they have a horrible way of showing it. I quit waiting and I quit calling. If my mom gets a bill from Rotech, they will be hearing from me for sure. Do yourself a favor and get your oxygen equipment elsewhere