Great place for recovery ! The techs are awesome! The case management crew are completely OPPOSITE…read more! Elizabeth and Kris don't know what they're doing !!!! They need recovery and therapy! They both get very angry and frustrated quickly!!! They both need to utilize the coping mechanism that will allow patients to feel more comfortable while in recovery!!!!

This place saved my life. I love all the staff and I'll never forget any of them. I'm alive today…read morebecause this place cared enough about me to help me care about myself. I love you all

After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

I've never been, was looking for a Lab Corp, the phone number listed for Loma Linda Highland…read moreSprings Medical Center in Beaumont but it takes you to the Walgreens on Highland and Ramsey, finally got ahold of the Loma Linda Center, got the correct number from Walgreens, called and no one but no one helped, it was 4:47pm, they kept me on hold long till it was 5pm. when they close. Got no service, no answers, did not speak to anyone. All I can wanted was to make a simple appt. If you need them the correct ph number is 951-849-3030. Good luck. I am not happy with their service.

The women that work the front desk in the lab and in the pharmacy are rude!! If you're that…read moremiserable just quit! They're old enough to collect SSI!!

we had a tour a month ago, i wouldn't recommend this to anyone love ones. this facility is old and…read moreunsanitary .

I arrived here less than a month ago for physical and occupational therapy, in which I couldn't…read morewalk, get out of bed, go to the bathroom, but now due to the great staff, therapist, nurses, CNA's,and social worker's I can now do more independently than I could before coming here. They're all the best, and I call them my Angel's. God Bless Them All

Dr Victor was great and very thorough with my evaluation. My therapist Ofa was great, her…read moreinstructions were very clear and easy to follow. I feel very comfortable doing my PT here.

Front Office staff unwelcoming and rude. Waiting area…read moredirty. Called insurance and left!

Gratified that new location opened at Beaumont, near where I live. Tks…read more Most kind n caring Dr. Mohammad n his staff, Ken, Leslie and Vanessa are very professional and Melissa's warmest welcome gave me great courages. Looking forward to improvement soon. May God grant continue success n wishing you n yrs a Very Happy Tksgiving n Happy Holidays.

I went here for a couple of months as recommended by worker's comp. I have to say they did an…read moreamazing job pairing me with Transit! Transit provides excellent service and really cares for every one of their patients. I had the honor of meeting Kendrick, Lesley, Josie, and Muhammad. They made my experience memorable and worth while.

Save yourself a whole lot of money and wasted time and do NOT send your loved one here. I went…read morethere willingly from 2/21/2022 - 3/16/2022 then left AMA upon realizing how absolutely disgusting the patients were treated. During my stay, I witnessed numerous patients seize out and hit the floor. One patient had SIX seizures before the ambulance arrived. One BHT sat in the living room and watched him seize out (doing nothing) while the other BHT left him, alone, to seize out so he could run next door for the incompetent nurse who didn't make sure that he wouldn't bite his tongue, didn't roll him on his side, didn't put a cold washcloth on his forehead, all he did was put his head in his lap and watch him in horror as he continued to seize. The final straw was when one of my monitored calls with my mother (who was paying for my treatment out of pocket) was cut short unexpectedly. I was pissed off about seeing my therapist once in 2.5 weeks and told my mother I was going to go ama. As soon as the words came out of my mouth, my case manager, Lonnie, said "I'm hanging up the phone now." I said "You're kidding right? I'm in the middle of speaking to my mother." He said, "oh no, I'm not kidding" and hung up the phone while she was mid sentence then kicked me out of his office. So unbelievably not okay. My mother wrote him an email about how not okay it was and her emails are now saying "not delivered". How curious. Management cuts costs in every way that they can. They got rid of our "hot lunch". Now, 7 days a week, for lunch we receive a sandwich and a side salad. We get eggs, hash browns, and either sausage or bacon for breakfast every morning. They also got rid of making us snacks. Now it's just chips. Admissions will brag about their "luxurious accommodations" and tell you to bring a swimsuit. The pool water is tinted brown and has literally never been cleaned. If you bring a swimsuit it will only gather dust. If your loved one is seeking detox, I wish them the best of luck. This place is NOT safe. Their landscaping consists of huge cacti that someone could easily fall on (hello you have a bunch of drug addicts who are detoxing, who designed this hell hole?) and poke an eye out. I had to raise hell for a WEEK before we were given a friggen shower curtain for our shower in a room that four women shared. I was walked in on while showering and the woman complimented my "nice toned body" (incredibly uncomfortable). I had asked for a shower curtain before and after this incident and was ignored by staff. Patients are severely under medicated. One guy that I be-friended was detoxing from meth and given zero (0) detox meds. Only tylenol for the huge open sores all over his body. There is ZERO curriculum that is taught in this place. One guy, Rudy, "teaches" patients "how to stay sober" by talking about how many plates he can lift in the gym for entire class periods ALL DAY LONG. I wish I was kidding. If you choose to go here and realize how much of a horror story this place is and go AMA like I did, you have to walk down a 2 mile dirt road with all of your luggage. You are not allowed to call a Lyft or Uber prior to being kicked out of the house and onto the street in the desert in the middle of NOWHERE with zero cell reception. After you make it down the dirt road around the mountain and to the gate, it's another 5-7 mile walk into town where you'll finally get reception. They will refuse to drive you or allow you to call anyone for help or a ride. They will also refuse to give you any of your medication. I wasn't given my Effexor which can (and will) cause a seizure if stopped abruptly. I could go on with a lot of other incidents, but I'll stop here. This place doesn't care about you. They care about the paycheck. Look elsewhere. I wish I would've.

My daughter went to California Highlands for 2 months. She overdosed multiple times and I did it…read morereceive a phone call stating that she had overdosed. After two weeks of being at California Highlands, the facility sent my daughter to sober living. She was not ready after only two weeks. She ended up overdosing multiple times. My daughter also stated that California Highlands had alcohol sanitizer at the facility and an individual overdosed on the sanitizer and almost died. My sister said he was losing unconscious multiple times but the staff "didnt notice anything was wrong". Please be careful and do your research when trying to find treatment! Thanks!

As my 12 sessions will end on Monday, cudn't help but to compliment…read morePT Annie n her team, Johnathan, Vanessa...for her professional techniques - they work well for my needs even though I am still far from improvement. Their care, kindness n encouragement make the difference Tks ALL n may God continues His Blessings n grant success so they can help more patients.

I've come back to this place twice due to my knee surgery and I always choose this place because…read moreeveryone is great. I've had a few different therapists, Annie, Yvonne, etc. But whoever you get, you know you'll get the best care here.

This is a bitter sweet review to write as it has to do with the passing of my Mother. The…read morecaregiver and I were exhausted and getting on each others nerves. We both knew Mom would not last much longer. In desperation I called Serene Home Care and talked to Donna (the owner) and she immediately provided a wonderful caregiver who took excellent care of not only my Mom but also my Dad so that we could get some much needed sleep. She came for 12 hours and we were able to sleep and get refreshed. Mom died late the next day but we were still in need of someone to come and give our full time caregiver a weekend break since she was still taking care of Dad full time. Donna handled the whole situation with compassion and caring. When a worker was in an accident she filled their shifts herself and took marvelous care of Dad. When it came time for the memorial service Donna provided yet another caregiver, who was a delight, to help us with Dad who is wheelchair/bed bound. Serene Home Care was truly a Godsend for us in our time of need! I can wholeheartedly recommend them to anyone who needs short term or long term loving, caring home care. Thank you so much for carrying the load for us in our time of need.