we had a tour a month ago, i wouldn't recommend this to anyone love ones. this facility is old and…read moreunsanitary .

I arrived here less than a month ago for physical and occupational therapy, in which I couldn't…read morewalk, get out of bed, go to the bathroom, but now due to the great staff, therapist, nurses, CNA's,and social worker's I can now do more independently than I could before coming here. They're all the best, and I call them my Angel's. God Bless Them All

After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

This is a bitter sweet review to write as it has to do with the passing of my Mother. The…read morecaregiver and I were exhausted and getting on each others nerves. We both knew Mom would not last much longer. In desperation I called Serene Home Care and talked to Donna (the owner) and she immediately provided a wonderful caregiver who took excellent care of not only my Mom but also my Dad so that we could get some much needed sleep. She came for 12 hours and we were able to sleep and get refreshed. Mom died late the next day but we were still in need of someone to come and give our full time caregiver a weekend break since she was still taking care of Dad full time. Donna handled the whole situation with compassion and caring. When a worker was in an accident she filled their shifts herself and took marvelous care of Dad. When it came time for the memorial service Donna provided yet another caregiver, who was a delight, to help us with Dad who is wheelchair/bed bound. Serene Home Care was truly a Godsend for us in our time of need! I can wholeheartedly recommend them to anyone who needs short term or long term loving, caring home care. Thank you so much for carrying the load for us in our time of need.

Came here from an Assisted Living facility in Hemet that had caregiver problems as well as letting…read moreirresponsible ones remain employees, while firing others for doing marijuana on the job. and neglecting patient care needs, incontinence, giving adequate nutrition in meals as well as avoiding patient food allergies and dislikes, making sure oxygen tanks and concentrators remained in perfect working order, oxygen flow was not impeded. no falls or injuries. Place clean, etc. and patients feelingbalert and content, an important thing. And the Law, as are all these things for Elders in California. This hospital provided Emergency Care that was reasonably fast for a holiday weekend, my gurney only waited an hour , but I was having breathing and cardiac problems caused by someone at that assisted living facility in 92545 and so got some priority in being seen, and was taken to a small room, parked, and a nurse virtually moved in to watch me. very calming and polite. The lady Dr showed within minutes and got tests off to the labs ,EKG set up, blood draws ordered and me examined physically asking and answering questions, then Admitting me, and I moved there quietly and soon put in a more appropriate bed for my larger than life size ( caused by lymphedema an incurable body altering disease l). In the Ward most of the Drs were very knowledgeable and efficient and I felt confident with them, most nurses and lvn's were more than capable and most were friendly and understanding that they needed to be ultra careful of other non involved but still painful body areas in treating my current one and most complied. A few however apparently feel their job and ego is more important than a patients long term safety and comfort, even leaving pranks such as cold water poured on one foot uncovered as I slept , but really, if an aide feels her ego is more important than reactivating old spinal injuries in a elderly patient , who am I to complain? A Human Being that's who and a California Elder Citizen protected from such displays of childness. No job as a nurses side is more important than the overall health of the patient. If you don't know a patients limitations in movement ASK. Don't assume high weight is because we Big People eat too much or are lazybor druggies. Oh, and you saying ":sorry" out of the side of your mouth and arguing with us when we comment about you ignoring us and increasing our pain by your refusal to listen doesn't cut it. One thing I expected from any treating Dr in a hospital treating me is that they know why I am in a Ward bed. Hopefully they also can speak knowledgeablybabout my condition or tests they are running. What I do Not expect nor want is said Dr handing me religious " donate here" prayer cards and suggesting we talk about religion...doesn't really fill you with confidence about his intent to help you live longer ..but one Dr here ..well, he didn't three times want to discuss my case or even know it. Thankfully Dr Cox did in a later Dr visit and I am grateful for his help. Overall 4 stars, other problems as noted. Recommend you come here? Um... maybe.

This was my first time being a patient here after arriving by ambulance, and unfortunately, it was…read morea very disappointing experience. From the moment I arrived, most of the nurses were cold, unwelcoming, and came across as rude. There were no smiles, very little communication, and I felt like an inconvenience rather than a patient who needed care. The one exception was Dr. Peter, who was amazing. He was kind, professional, and made me feel heard. He was the only positive part of my visit. One nurse, whose name I didn't catch but who had an accent, unplugged my equipment so I could use the restroom without giving me any directions. She also seemed annoyed that I had asked to use it. The restroom itself was unacceptable. There was feces smeared on the toilet seat and a soiled hospital gown left on the floor. It was unsanitary and disgusting, especially in a healthcare setting. Based on this experience, I will make the extra trip to Redlands if I ever have another emergency. I sincerely hope this hospital addresses its staff's attitude toward patients and improves its cleanliness standards.

Top quality care!! My mom broke her ankle and was having a hard time getting around and doing…read morethings. Clarissa took excellent care of her and did everything she could to make sure my mom was in great hands. Thank you so much.

I tore my achilles and needed to travel to Rancho Mirage from another city while using a scooter…read moreand crutches. I had additional injuries, that made the trip even more difficult. I contacted Elite Conceirge Nursing and they provided a skilled RN to take me from the Palm Springs Airport to my home and help me safely navigate the serious stairs at my house. Without these qualified professionals I would not have been able to safely make it to my home. They were extremely professional and appropriate. I felt the cost was well worth it, and reasonable considering the service and knowledge of my nurse. Highly recommend this service.

This company was one of the most incompetent businesses I have ever had to deal with! Trying to get…read morea schedule of both physical and occupational therapists was a joke! My husband finally got one physical therapist to actually come out for 3 times in a row. The occupational therapists would schedule an appointment but then cancel on the day and this was a month from when he got home. He was due 6 visits and he received 2 then they just sent out a review nurse, who said he didn't need them any more! Talking with the coordinator was a joke because either he was non responsive to my calls or just not there. In other words don't use this service if you want your loved one needs in-home help!!

My mom suffered a severe stroke and has been under Superior Home Health since November 14, 2026…read more Considering that Sweden left my mom without a nurse to settle her in the home on our very first day of service with them, I shouldn't have been surprised that their assistance would be lacking and uncaring. Jaja (the care coordinator) delayed what should have been a routine urinalysis by twenty days. Her behavior was unprofessional, unpleasant and uncaring 100%. I asked for her supervisor Josie to call me which never happened. Today I finally got to speak with Ena, the Director of Medical Care only to be "redirected " to another home health agency. Again, 100% unprofessional behavior. If the director of medical care penalizes a patient for advocating for her well being and health, imagine how the rest of the staff behave. I asked to speak with Ulysses (the director of this agency) and I was not able to do so. I would never recommend this agency and if I could give them zero stars I would. But that's not an option.

Clean, professional operation. Staff is happy. It felt like double booking but I can't say who was…read morelate. My Dr was probably why. They are very buttoned up here and had my complete trust. Time "doesn't" fly when are waiting for a procedure. But they got things done within 4 hours. That was their estimate and they did it. Can't complain much

I had cataract surgery at HSSC on 4/16/2018. The building is new and as I walked in for the first…read moretime I was greeted by a friendly and caring person. The nurses who took care of me in pre-op and recovery were just AMAZING! They answered all my questions, they treated me with respect and compassion. My whole experience was so relaxed and calmed. The anesthesia doctors who came in were so compassionate and communicated with me and re-assured me everything was going to be ok. The surgeon (Dr. Michael Rauser) is the BEST! kept asking me if I was doing ok; he made me feel I was in good hands so I was completely calmed throughout the whole procedure. HSSC is a great facility with wonderful staff. Anesthesiologists and Dr. Rauser were AMAZING! I'm so thankful for each one of them who was involved during my surgery experience. I highly recommend Dr. Rauser and HSSC.

We were referred to "Right at Home" by the company "A Place for Mom" for a family member suffering…read morefrom dementia. From the moment we called Right at Home, in Yucaipa, California, we were treated with respect and concern. The care manager was able to meet with us right away to address our concerns for our family member's care and always makes herself available to accept our phone calls. We contracted for the service of a caregiver at three days per week and were so pleased, with the company, we increased our contract with Right at Home to have a caregiver six days per week. From the start, we were assigned a caregiver who perfectly matched our needs and our loved one accepted the caregiver immediately. We would highly recommend Right at Home.

Right at Home has been a wonderful service providing care to my mother for the last 7 months. After…read moremy mom's hospitalization, I found that I couldn't manage my mom's care and my job. I needed someone to be there a few days a week to help with hygiene care, meals, and errand running. All Right at Home staff that have helped cover mom's care have been great but her regular caregiver has built a wonderful relationship with my mom. My mom looks forward to her visits and I can see that her caregiver genuinely cares for my mom as well. All Right at Home staff are extremely responsive when I have questions and I truly value their services. They helped me navigate my mom's long-term care and assisted with my mom's evaluation for her services. I don't know what I would have done without them.

Great place for recovery ! The techs are awesome! The case management crew are completely OPPOSITE…read more! Elizabeth and Kris don't know what they're doing !!!! They need recovery and therapy! They both get very angry and frustrated quickly!!! They both need to utilize the coping mechanism that will allow patients to feel more comfortable while in recovery!!!!

This place saved my life. I love all the staff and I'll never forget any of them. I'm alive today…read morebecause this place cared enough about me to help me care about myself. I love you all