After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

Our family is incredibly grateful for the care and compassion Krystel McDowell, CNA, has shown our…read moreloved one during their time at this facility. From the very beginning, she treated our family member who received subacute care not just as a patient, but as a person -- with dignity, patience, and genuine kindness. She always took the time to listen to our concerns, explain things clearly, and kept us informed. Knowing that she was involved in our loved one's care gave us such a peace of mind. Her calm demeanor and reassuring presence made difficult days a little easier for all of us.

Great place Great people , Just keeps getting better !!!!!........ ! …read more...... ..

I've had enough...This place is a joke. It's been several months of nonstop bull. There are some…read morestaff members who are great like the two ladies I've met at the front desk. The PT staff is great but the nurses/cnas leave much to be desired. There is maybe a third of the staff that's great and on it but the others need to be held accountable for their actions. Weekend and night staff will leave patients sitting in their own urine or feces for long periods of time. The social worker onsite is rude and only professional in front of other people. She's very passive aggressive with comments. They come and take stuff out of patients closets and give it to other patients to use twice I've had to retrieve my family members jacket that has their name on it from another patient or the staff will use the patients personal items and steal their personal drinks and drink them. When the upper management leaves on the weekend and at night the staff gets really loud shouting to each other and laughing up and down the halls when patients are sleeping. Counted several times over the last several months where they leave patient lights on and don't respond for close to 30-40 minutes. The response given to me was they are all on break.(everytime?) it's not just been the one night or day. Wonder how many patients have had medical emergencies that they don't address right away. They feed diabetic patients nothing but sugar when their restrictions/preferences are listed at least from what I was told from other patient's family members and from my own observations, are they trying to send them back to the ER. Or the patient whose daughter told me has diverticulitis and they feed her items that can cause flare ups. The cnas come and take pull ups and wipes from other patients because according to them there is not enough supplies. They do this while in the middle of cleaning others up. That's a nice way to cause cross contamination and cause other patients to develop rashes/possibly catch diseases. I'm sure the CDC, OSHA and the state would have a field day. I'll be sure to be filing a concern with the state.

I was there observing the workers there with other people, and I was amazed of the compassion they…read morehave to others. In short words Thank you to Jose Rodriguez, Jesse's Naputi, Bella Olmos, Romon, Ashley Hysell, May, Kayla Cook, Maheli Bojorquez, Alexia Martinez-CNA, Maya, Bertha, Smilta, Andrea Duran, Karen, Heriberto -cook, Adreonda - maintenance Cleaning, Emily and Gilda - cafeteria, PT=Alexis, Jasmine, Cora, Christian, Perry,Emily Hard working people, with a lot of patience and compassion of the heart towards people. If only people would actually spend all that day and time is much as I did from 8 o'clock to 930 at night every single day for two months you would see what I see. I do give me a five star it's a lot of work, and every patient has different problems and situations in her life thank you. You are a gift from God

This is not a skilled nursing facility this is a business. What I witnessed here not just for my…read moreloved one's care but her roommate as well . Disgusting. Me and my family were constantly visiting and what we observed. Disgusting

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

I am beyond grateful for the extraordinary care my mother has received at Vista Real Living with…read moreParkinson's dementia and Alzheimer's can be incredibly challenging, but the staff here treats my mother with the utmost respect and compassion, making her feel truly cherished. From day one, it has been evident that the caregivers see her not merely as a resident but as a beloved member of their extended family. They make a concerted effort to cater to her emotional and physical needs, ensuring that every day is filled with joy and dignity. A beautiful highlight of her time here was being named the Valentine Queen of 2026. This thoughtful gesture not only made her feel special but also showcased the genuine love and care that permeates this facility. I can't thank God enough for blessing us with such a wonderful place, overflowing with grace and compassion. The dedication of the staff is a true testament to their The dedication of the staff is a true testament to their commitment to providing outstanding care. I wholeheartedly recommend VISTA REAL to anyone seeking a nurturing and loving environment for their loved ones. Thank you, Vista Real, for everything you do!

My mother was sent here due to elderly neglect from her previous home and needed rehabilitation…read more Since my mother has been here she has been shown nothing but compassion and wonderful care from all the staff. This building may be a bit older, but it is very clean. Everyone here is super nice and helpful. I am so sad that it only a short term care facility, as I would love be to keep my mother here long term as my mother seems happier and healthier. If you are looking for a caring facility for your parent/parents, I highly recommend Vista Real Post Acute.

My family's experience at University Post Acute has been extremely concerning…read more My grandmother is a high-risk resident with impaired orientation, hearing impairment, dependence for transfers, inability to safely toilet independently, and known fall risk. Following a fall at the facility, the incident initially appeared to be downplayed and we were told she was only being sent to the ER "as a precaution" because she was a new resident. We were later informed that a male CNA reportedly provided her "privacy" because he was male. In my opinion, this demonstrated a serious lack of critical thinking and judgment given that my grandmother is not oriented, unaware of her surroundings, requires transfers, wears diapers, and is not safe to be left unattended. Despite visible bruising and ongoing pain, additional imaging was not immediately pursued. Days later, we were informed that she suffered a fractured clavicle. What has been most upsetting is the lack of proactive communication, delayed reassessment despite continued pain, and the fact that family members have had to continuously push for further evaluation and answers. I have repeatedly requested reassessment, pain management, and communication from leadership, including the Director of Nursing. Families place trust in skilled nursing facilities to protect vulnerable residents and respond appropriately when injuries occur. I hope the facility takes these concerns seriously and improves resident safety, communication, accountability, and staff judgment moving forward.

Naz is such an amazing nurse. He takes care of patients like they are his own. My grandpa was there…read moreand he treated him with the outmost respect and kept checking on him and giving him his medicine. If you send anyone here, if you can get Naz as your nurse he is the BEST! Thank you Naz we appreciate you always.

Horrible!!! Some I take care of an elderly lady that was transferred there today April 27, 2026…read more According to there website it says they are open 24 hours. I've been trying to call for an hour. Some man's voice come on sounding very rude and when I try to ask about the patient I get disconnected!!! I will be filing a report tomorrow!

Quality of care meets expectations Staff is very friendly…read moreand helpful. Therapy and activities have helped with regaining her independence.