This place is a joke. Horrible is the best word I can use. My experience was undesirable. Management is uneducated, needs to be trained in Customer Service. My orders are STAT and were treated as routine. I had to call medical records, three days later and raise hell in order for them to give my images to a radiologist to be read. I gave them a horrible review on Google, and that was just the beginning of my issues. I am sitting here waiting to be called, if my results aren't available, I will raise hell at the Hialeah Center and then go visit Mr Juan Puig, owner of Vital Imaging. read more

Me Llego una factura a la casa, hice el pago a traves del website lo hice todo meticulosamente y recibi una confirmacion de pago. Decidi llamar para confirmar que habian recibido mi pago a pesar de que yo estaba viendo la transaccion en mi cuenta bancaria. Me dice la mujer de billing department que no habian recibido mi Pago que yo tenia que pagar por el Telefono o ir al Lugar. Le digo mira yo tengo un numero de confirmacion puedes por favor chequear con ese codigo por mi Pago, ne dice que no que ella no puede chequear eso que ese website era una pagina externa y yo tenia que comunicarme con ese website al que yo pague para reclamar mi pago. Le digo mira quizas es que se toma unos dias para procesar el pago. Alterada y ya con to o de voz molesta me responde Imposible!! Si fueramos a recibir el pago ya lo hubieramos recibido eso nos llega al instante. Me culpo diciendo que yo habia cometido error al hacer el Pago online y que por eso no tenian mi factura y no me podian cerrar la cuenta. Le digo señorita pero usted me esta enviando a hacer un reclamo a un website q es de ustedes entonces yo tendria q reclamar a ustedes Porque la transaccion de mi banco dice claramente vital imaging. Me dice que varios clientes les ha sucedido, y Que ellos les estan recomendando que hagan el pago por telefono le pregunto si varias personas habian tenido esa misma situacion porque siguen poniendo un website que tiene defectos en las factuaras que no lo pongan que solo pongan el numero de telefono. Le digo por favor usted que sabe como puedo hacer el reclamo del dinero. Me colgo el telefono sin darme explicacion. read more

El peor lugar del mundo para hacerse los procedimientos, no vengan nunca yo me atendía en ese lugar desde el 2013, hasta la última vez que fui que me hicieron esperar más de 4 horas no vengan nunca, todo debe mejorar lo primero es el trato a las personas, deben sacar la técnica de MRI no sabe trabajar con pacientes que pena que le den la oportunidad a personas tan ineficientes, ojalá alguien lee esto que estoy escribiendo e investigue gracias read more

Every time I've had a appointment.at Vital Imaging I've been treated with respect and kindness.The staff is very nice and make sure you feel comfortable. I will continué to use Vital Imaging for any further test I would need.Thank you.Carmen Rodriguez read more

Estoy en este lugar para hacer MRI, todo esto pasa por represaría al quejarme por un turno qir me habían dado y no me habian avisado, al pedir hablar con un supervisor me pusieron para el próximo día pero al llegar al lugar dijeron,,, a esta la vamos hacer esperar. read more

Office experience was extremely helpful and X-ray technician was super nice. Got my results when promised.

Great facility! I came here yesterday for an MRI after that god awful experience at that other location. Facility: The space was very clean. The cleaning lady was there cleaning while I was waiting but I could tell that she does that throughout the day because the floors were immaculate and couldn't even see what she was sweeping. It was just that clean. Staff: The staff was super nice. They had four ladies at the front desk to assist with check-in and with other duties. Even though I got there 15mins late due to traffic, they were very nice about and wasn't rude like some offices I have been to. Tech: The tech who performed my MRI was super nice as well. Because I was getting an MRI of my wrist, he had to come up with a creative way to do this. Needless to say, I ended up in a superman position. I find this very hilarious and I don't know why. The only thing I would say needs improvement is the listening options while in the machine. I was given headphones but nothing was coming out of it. So throughout the whole process, I didn't have anything to take my mind away which in return made me kind of anxious and very aware of my arm going to sleep or my fingers being extremely cold, etc. I've been to places where they talk to you through the headphones and ask what radio station you'd like to listen to. I know I am just one person but just a suggestion to make the clients feel more comfortable. Overall, I had a great experience here and will ask to come here from here on out should I need any kind of images done again. I am so done with that other place. Not to mention, Vital is super close to my house. read more

Vital Imaging Center- Hialeah Center - Reception area - Diagnostic Imaging Near Me - Hialeah, Florida

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This is the worst place to come for an MRI. hours of waiting and no one will answer a question or help you. Good luck with your appointment. read more

I made an appointment two weeks ago at 1pm Saturday, got to the place at 12:30 pm I waited an hour and half to being seen with an appointment. I lost another appointment at 2:30 with another doctor because their lack of organization. Why make an appointment if they will let other people go in front of you... Terrible experience! Not recommended. read more

I arrived at 9.46 AM for an MRI .My appointment was scheduled at 10 AM around a week ago.Its 2.25 Pm and I'm still waiting to be called.I'll never come back read more

My mom had an appointment today for a MRI of the brain .. Mayra from scheduling coordinated everything since my mom was in stretcher and had to pay for an ambulance stretcher .. appt 9:30 filled the necessary paperwork required as there policy and they took her in 5 minutes later .. highly recommend them .. Mayra from scheduling and the staff were brilliant !!! Mirta who received my mom and me were very courteous and understanding Truly blessed coming here Highly recommend !!! read more

Si tienes una cita en este facility prepárate para gastar todo tu día aquí. Tenía varios exámenes para hacerme y me dijeron que no me podían hacer uno por que el técnico no asistió. read more

STAY AWAY! This place is a nightmare. First time (before COVID) they took forever (3 hours) to get my scans done. Second time (after COVID) You have to call when in parking lot to check in. Wait outside in your car then come in and wait some more. Appointment was for 2:30pm didn't get my MRI until 4:00pm. Then I had to wait for my X-Ray and once 5pm hit I was like what is going on? The X-Ray tech went home for the day because someone didn't put me on her list!! I was furious!!! Third time (because I haven't learned my lesson with these people) Made an appointment (2 weeks later) I get called the day before my appointment that my insurance hasn't approved my CT and they are canceling my appointment. I call my insurance and it was approved. Called Vital Imaging back and they said they gave my appointment away to someone already. I am so DONE with these people. Go somewhere else! read more

I made an appointment for an mri w/ contrast, it was set for 11:00 pm. I signed in at 10:38 am while fasting. I was sent to the back room for my injection at 1:00 pm after complaining for waiting so long & I still had to wait for two more patients in front of me. I left at 2:30 pm. Worst experience ever. read more

Came in for a CT scan of my chest. The reception ladies were very nice and friendly, very attentive and knowledgeable of the procedures for what I went in there for. The place is pretty clean and plenty of seating in the waiting room. I got there 20 minutes before my appointment time, and was called in within minutes so I'm glad that it was one of those in and out things. Would recommend for anyone going for a CT scan or an MRI. read more

Love this facility , This is my second time going for my annual mammogram and definitely will give it a 5 star . My appt. was for 9:15 AM the girl at the front desk who asked for my information was very polite and cheerful & professional . Was called by 10:00 AM , The Technician who did my mammogram was also very professional and made me feel at ease , She explained everything step by step didn't feel any pain since they have the Digital Machine . I Highly Recommend this facility . read more

Great service and not a long wait time very patient with me since I ca not walk excellent place

It is was the worse experience ever. They gave me wrong address, no one was answering phone. They have two offices. They made me wait in one, after sent me to another. Very unprofessional. Don't recommend to come here.... read more

Stay away from this place, one month later they are still looking for my ultrasound, they never send it to my doctor, and now I have to repeat it and wait another month to see my doctor again. read more

irresponsable business. They never fax my results to my doctor when they said they would do it, then a week later they closed for the holidays until january 4/21. A heart test is always an important matter. And also their Kendall office did exactly the same thing with my stress test. Both tests were done dec 11 and dec 14. Plenty of time to send them before they close for christmas. Mediocrity pays in the corrupted health care system. read more

My apt was on Feb 24 at 4:15 and I got to the womens facility on time. I had confirmed my appointment 1 week and 2 days before and yet when I got there the front desk told me the appointment was incorrectly made for the 9th of march. I said that is impossible cause I was confirmed it two times. She got an attitude so I decided to continue waiting. I have waited 1:30 minutes and I still have not been called in. There wasn't any patient..... The older lady front desk with red hair told the young (with black long hair) one to hurry cause there are people waiting outside and she said "let them wait" ..... horrible place I don't recommend it...... read more

Service was quick and easy. Staff very friendly.

If I could give this place 0 stars I would. Let's start by the fact that I called for a surgery center for my patient to have a breast ultrasound in order to have a surgery on Monday. This patient is willing to pay CASH and when I called some guy or girl told me that she can go any time before 4 PM. My patient gets there and they tell her they can't see her, I call again and Diana Hurtado, an employee at this facility tells me that the patient can't be seen, I even emphasized about my previous conversation with the other person and she said she'd speak to the manager, in less than 10 seconds she cam back to the line saying that the manager cannot do anything and the patient can't be seen without an appointment. Why would I send my patient there without confirmation from the facility which I had the previous conversation that he told me if she got there before 4pm she would be seen. This place is so unprofessional. read more

The waiting time was more than 2 1/2 hours with previous app each time that I answer they told me just one person before you they has not respect for patients I will NEVER come back to that place read more

This is my second time coming to this place. I was hoping to have a better experience than my first time, unfortunately it wasn't like that. For a mammogram my waiting period was over two hour with an appointment scheduled over two month. This is truly ridiculous. So upset. I would never come back to Larkin imaging center in Hialeah. read more

This is my second time coming to this place larking images in hialeah palm ave . I was hoping to have a better experience than my first time, unfortunately it wasn't like that. ,my wait time was 5 hours, then was a nightmare, the machines are very old and very noisy .After 30 minutes into the machine they sent me out and start again and it was almost an hour more which is more radiation,they treat you like you only are a week in this country ,and you do not know your rights, employees are not friendly, they are rude and nonprofessional, the truth is that I will never return to that place .I am traumatized read more