This place is a joke. Horrible is the best word I can use. My experience was undesirable…read more Management is uneducated, needs to be trained in Customer Service. My orders are STAT and were treated as routine. I had to call medical records, three days later and raise hell in order for them to give my images to a radiologist to be read. I gave them a horrible review on Google, and that was just the beginning of my issues. I am sitting here waiting to be called, if my results aren't available, I will raise hell at the Hialeah Center and then go visit Mr Juan Puig, owner of Vital Imaging.

Me Llego una factura a la casa, hice el pago a traves del website lo hice todo meticulosamente y…read morerecibi una confirmacion de pago. Decidi llamar para confirmar que habian recibido mi pago a pesar de que yo estaba viendo la transaccion en mi cuenta bancaria. Me dice la mujer de billing department que no habian recibido mi Pago que yo tenia que pagar por el Telefono o ir al Lugar. Le digo mira yo tengo un numero de confirmacion puedes por favor chequear con ese codigo por mi Pago, ne dice que no que ella no puede chequear eso que ese website era una pagina externa y yo tenia que comunicarme con ese website al que yo pague para reclamar mi pago. Le digo mira quizas es que se toma unos dias para procesar el pago. Alterada y ya con to o de voz molesta me responde Imposible!! Si fueramos a recibir el pago ya lo hubieramos recibido eso nos llega al instante. Me culpo diciendo que yo habia cometido error al hacer el Pago online y que por eso no tenian mi factura y no me podian cerrar la cuenta. Le digo señorita pero usted me esta enviando a hacer un reclamo a un website q es de ustedes entonces yo tendria q reclamar a ustedes Porque la transaccion de mi banco dice claramente vital imaging. Me dice que varios clientes les ha sucedido, y Que ellos les estan recomendando que hagan el pago por telefono le pregunto si varias personas habian tenido esa misma situacion porque siguen poniendo un website que tiene defectos en las factuaras que no lo pongan que solo pongan el numero de telefono. Le digo por favor usted que sabe como puedo hacer el reclamo del dinero. Me colgo el telefono sin darme explicacion.

This business at both locations is closed! I called today to schedule an appointment for an…read moreultrasound after seeing a PCP and they informed me they are under reconstruction and offering no services. I was originally speaking in English with a Spanish speaker who spoke no English and she was extremely rude, transferred me to a line where no one picked up without trying to help me or get someone who spoke English to help me, and when I tried calling back twice she hung up on me both times. The only way I got through was by calling *67 and then Diana informed me that this location and Doral are under reconstruction and she doesn't know when they will offer their services again. Diana was very passive aggressive and did not care at all when I complained to her about the other receptionist. All she said they can provide is medical reports in person, no info at all over the phone. I asked to speak with her boss to file a complaint against the other woman who hung up on me and she told me there are no bosses I can speak with, just her (the receptionist). Hopefully the owner of this company or someone is informed of this terrible experience and makes sure to have a bilingual receptionist at the Doral location to answer any questions about their services, it's very misleading to show online that they are open when in reality they are not. At least give everyone online notice that this business is closed until further notice to save any woman in need of this rude experience.

I am a Doctor and I needed some radiologic test. I went to IDACA and what a wonderful surprise…read more The place was very clean., the service of all personnel was excellent. Also, the prices were very affordable. Five stars for them. Thank you!

Nobody answers the phone to make an appointment. I have called 10 times. Why such a bad customer…read moreservice?

Following foot surgery, I needed x-rays every couple of weeks. Each visit to this location was so…read moreseamless, the staff was friendly, prompt, and very helpful. The lady at the front desk was especially kind and always had such a positive attitude. The facility itself is spotless and beautifully decorated. Overall, I'm extremely impressed with the quality of care and service they provided.

The process on scheduling an appointment was difficult as I keeper being transferred to different…read morepeople and one time I got disconnected. So I was a bit annoyed with that. The day of my appointment everything went smoothly and I was able to do 3 different screenings on the same day. The wait was not bad. The staff and techs were very nice and friendly. Results were sent to the doctors office within 5 days. I would recommend.

Wait time was too long. I arrived 15 minutes before my appointment time which was at 2:00pm…read more Completed my paper work and turned it in within 5 min. While I waited for over one hour and 15 min from my appointment time, I noticed that patients that came in after me, we called in much less time. There was one particular patient that came in that knows the staff there and expressed that he had a later appointment but wanted to come in earlier and they to him to do so. He was called inside immediately and I can see he was even filling out the paperwork inside without a wait. Obviously, I can tell that this business gives priority to who they know. Did not say anything but kept in mind all these details to share in my review. I was already stuck there , had given to the staff my id and had paid the copayment so I was stuck. For sure, I do not recommend this place nor I will ever be returning. Very disappointing.

They overbook and make you wait a long time. DONT COME HERE!!!…read moreYou need to take the whole day for a 30min exam, they dont keep you updated on when you will be seen, no answers, just waiting and waiting. Te hacen esperar todo el dia porque sacan mas citas de las que pueden atender. NI VENGAS AQUI !!!!

do not come to this place for an mri complete garbage. unless you want to spend a whole day sitting…read moreand waiting. they don't give a sht about anyone's time expect your appt time means nothing. not to mention i drive all the way here for my first appt and when i get there they tell me "the machine just broke" bs

This place is incompetent, I went to have a drug screening done, and a few days later my hr…read morerepresentative called saying they did the wrong test and so I have to do it again somewhere else

My mother was in intense pain, she could barely walk. When it was her turn to go in, the medical…read moreassistant who called her in immediately stopped me from going in with her, saying " just the patient." Later I asked the front desk clerk if I could go in to see my mother, she said she would check. It was that same rude medical assistant (some weird tranny looking girl) who told the secretary no. Even though they let other people in before me. My mother later asked me why I didn't come in as she had told the secretary yes to please let me in, it was just that mean medical assistant that didn't want me in. The doctor on staff was nice enough to let me in but it was just to ask me some questions about my mom as she nearly lossed concousness from the intense pain and was barely verbal.

Excelente servicio, personas muy amables y una atención agradable, me hice tres MRA y todo salió…read moreperfecto.

I had an appointment for Monday 10/23 and this place called me to tell me they were closing down…read moreand that my appointment was canceled. Mind you I had confirmed the appointment 4 times the week prior. Very Unprofessional good thing they closed down.

It was a good experience. Seemed efficient. Staff kind and helpful. Medical personnel informed and…read moreknowledgeable and explained procedures.

I had a MRI procedure done, i provided the image to my doctor and found out that i was given…read moresomeone's brain scan. When i called to speak with a manager i was questioned why do i need to speak to a manager. Everyone behaved so irrational wanting to know why and placing my call on long holds. I would not recommend anyone to go to any location. Its ran very unprofessionally.

I've had an excellent experience at FMG Hialeah since I started going here for physical therapy…read more The staff and therapist, Melissa, are extremely friendly and genuinely care about their patient's wellbeing. I will definitely be going back to this facility when needed in the future. Thank you again!

From the owner: Family Medical Group offers multiple locations with state-of-the art facilities throughout…read moreMiami-Dade County and provides friendly and quality healthcare services for all ages. We have dedicated physicians and medical specialists skilled and experienced with the availability to assist with a wide range of health services, including (but not limited to) chiropractic care, diagnostic testing, general medical care, mental health, men's healthcare, pediatrics, physical therapy, women's healthcare, wellness and even dentistry.

Extremely professional service! I would highly recommend. I was pleased with the cost too. Much…read moreless for an ultrasound than my doctor was charging. I simply couldn't afford my doctor's fee. Thank goodness I found life imaging! I was able to get the diagnostics I needed without having to skip them due to cost. Thank you!

Great experience here with Winston. Fair priced professional ultrasound with a quick turnaround…read more Very satisfied.