I am so underwhelmed with this location since Bonfils became Vitalant. I'm trying again because I…read morewant to give blood. I received no greeting when I arrived. How difficult is it to acknowledge someone's arrival and indicate you'll be helped shortly. Not hard at all. I've been here for eleven minutes. Waiting room is depressing. My appointment time has come and gone. No acknowledgement that I'm here. I left the building the last time I came because I was ignored. I may do it again. Donors are your life's blood (pun intended). This location used to be such a joyful place to come and donate. I donated for years. Staff was friendly and appreciative. Now they are rude and evasive. I left again. Never to return.

I had the best experience at Vialant in Boulder yesterday. I have not always had great times,…read moresometimes ending up with lots of bruising and feeling light headed and ill. Yesterday I enjoyed the entire experience, including each staff member with whom I interacted. I do agree that I am called way too often, but I also know how low our blood supply is running. I would make appointments way in the future if my travel schedule wasn't so full. But this great experience will guarantee I return soon.

Do not come here. I came back as a lapse donor (previously donated a year ago) and the place has…read moregone down hill and is incredibly unorganized. I made my appointment for 1 and they didn't see me until an hour later at 2. Not sure what the purpose of appointment slots is when they make you wait an hour to just check vitals. When i finally got saw the staff didn't seem to know what they were doing. The woman at the front desk had told me I didn't need proof of address because I was a lapse donor, then when I was seen the staff member told me I did need it. I told her what the previous member had said and it took 15 minutes of reseating and back and forth for them to finally take my vitals. After, I took the questionnaire and went to the waiting area for physical as they told me. Then I got intercepted and told to stand by the door (which i did) then the physician had told me I actually needed to sit in the chairs. I had been waiting 2.5 hours at this point for vitals and questionnaire, just for them to do the physical for a woman who had gotten there 40 minutes after me. (Not sure if their mistake in telling me to stand by the door then pushed me to the bottom of the line or what happened). I finally got saw after 3 hours, This was actually the worst experience I've ever had donating with disorganization, staff not seeming to know how to do their job, and waiting. I have donated at CSL before and Biolife and my previous time and biolife was better, However. The place seems to have gone downhill since then. Would not recommend donating here unless you want to wait 5 hours, be shuffled around by staff telling you different things, and see people arriving after you get to go first.

If your black don't come to this location they treat like your time isn't as important as everyone…read moreelse more than once after they seat me in a chair that will seat people after me and they quirks stick them first making my donation longer then those who came in after me can't wait till I find another center to donate at again if you black don't come here

They have changed their name to vitalant. Destiny took care of me and we were in and out as fast as…read morefast can be. You have blood and you should give it, people need it and it's easy for you to replenish. Oh, the also have great snacks as you wait your 15 minutes after that

I came here as a first time blood donor. The staff was super professional and caring from handling…read morethe paper work to after care institutions. Will definitely be donating here again! Also, note to first-time donors: it's way worse if you psych yourself out. The needle itself really doesn't hurt and the staff took great care of me when I felt fuzzy after. The whole process, including filling out forms, only took a little over a half hour. If you're on the fence about donating, know that the needle is nothing to fear for an incredibly positive and worthwhile experience.

Awful! Don't trust them . Only talk to a manager. I got ReeceUnfriendly and unprofessional. She…read morelied multiple times contradicting what managers have told me personally. When I confronted her she double down and said "It's always been that way." Although I was there for almost 3 hrs. Everyone EXCPET Reece was professional.

For the most part, my experiences donating here have been really good. I used to only trust Noah…read moreenough to poke me but the staff now is really competent, confident, and comforting. I talked to TJ yesterday and he was really funny and good at what he does. The nurses here always follow up with me after a bad experience (pull being too fast, needle moved around too much, etc.). They provide me water and a snack after appointments like this, and have even called me around when I said I'd be home to see if I'm feeling better. You can't teach someone to care truly care about their clients like this, so it's amazing they hire people who are compassionate and just good. The only catch here is the wait time, but that's to be expected at any plasma center you go to. You wait when you donate plasma, blood, an organ, whatever. I don't mind it and I take the wait into consideration when scheduling my appointment time, which I am thankful people do here. I have been to other centers and even with a similar line, it takes significantly longer because they do not schedule staff according to how many people will be there, as they have no idea. Another thing: coupons are personalized and sent to your email now. If you are returning, you'll get one for extra pay after about 4 months. The staff was not able to tell me that. If you want to know specifics about pay- speak to a manager. The staff does not know about these things and has assumed and given me wrong information.

I use CSL because it's close to home. I use CSL because there's never been anything seriously bad…read moreabout the program. Wait has been long at times but even with extra donor in line the entire process from walking in the door and leaving after donating had never been longer than 1-2 hours, some days it's just so seamless from check in to finish that it was just under an hour. The machines are great and I have donating about 10 times at this location. Compensation is well worth the bit of time and minor inconvenience of normally hating a syringe.

Employees don't care. They show up late. Never ready. When you show up and the door is supposed…read moreto be open at 7, but you're standing outside watching them set up in a ver lackadaisical effort, you tend to question the whole process and if they actually care about the process of donating plasma and is for what really care about sticking you with a needle.

Donated plasma for my first time and the experience was incredible. The staff were all wonderful…read moreand provided clear instructions. The staff was kind, ensured that I was comfortable, and fully answered all my questions. Since it was the first donation, the setup process took longer than usual, but it was still only 2-2.5 hours like they said. Would definitely recommend!

I really enjoy donating plasma at this location. However, it is true what they say.. not everyone…read moreon the staff is rude but there's a gentleman with a few teeth that is pretty rude towards his coworkers and patients.

Great place!! Great people courteous .... professional they a great crew wouldn't go anywhere else…read moreclean place fast efficient!!! All around. Win win!!

Love this place! People are so nice and caring! Very clean and quite and well kept,best place to…read moredonate!

Staff is very friendly and informative. Makes sure you comfortable. Process does not take very…read morelong, and they make it as painless as possible. I like the feeling of helping others and with their blood mobile that comes to Windsor, it makes it very easy to make appointments around my schedule without the drive. I like that they text me when my blood is being used. Gives me a great feeling and glad I donated for that person in need.

Super nice people here! Donating blood is crucial to help many people, if you are willing and able,…read morethis location is professionally staffed and comfortable. And when you finish, they have snacks!