Got hospice care for father in law when he came home and now he has gone back into a facility…read morebecause we weren't able to care for him and can't get medical equipment picked up and mother-in-law has dementia so she dwells on it I am sure that they don't care because they are charging for it I am about to put it out in the yard

My sweet Mom spent 3 days at Vitas Hospice in Lecanto before passing. In those days, she was…read moretreated with such love, kindness, respect and dignity. I was with her when she passed and felt so supported and comforted. The facility is new, pretty and well maintained. The grounds are lovely. The staff is nothing short of angels. It was only 3 days but my memories of my wonderful experience at Vitas Hospice will last for a long time.

From the owner: If hospice patients need care beyond what can be provided at home, the VITAS inpatient hospice unit…read moreis designed to provide necessary and appropriate care. The staff--physician, registered nurse, social worker, chaplain, volunteer, bereavement specialist, team manager--focus on bringing your symptoms under control with the goal of getting you back to where you want to be--in the comfort of your own home--as soon as possible. Each VITAS inpatient unit provides a calm, home-like atmosphere. Visits from family, friends and pets are welcome and unrestricted. There are provisions for family members to spend the night or warm up a home-cooked meal. Each unit provides amenities such as family room, kitchenette and quiet room for prayer, meditation or quiet conversation.

This review is for the interactions via the phone and in person with several of the staff members,…read morebased on three to four interactions. Specifics will not be made due to HIPPA privacy which I take very seriously and expect others to do the same. I found one staff member to be very personable by phone, but slightly demoralizing in tone (possibly meant well, I do tend to believe the best about people). I can't explain the exact way it was said, but there was so much focus put on externals, or not asking what the client needed, but telling me what they planned on giving potential clients. Another staff member was pleasant to deal with by phone but lacking in personal service details, offering unsolicited advice unrelated to the potential job at hand. However helpful, it was rude and actually insulting, resulting in further impressing potential client to not go with this company. Something was also said in one of the client's absence to another family member that was demoralizing, which they didn't want to share until later because it would have possibly affected client's morale and treatment. Summation: the level of customer service that is being offered at this particular locale is not up to par for this line of work, in reviewer's opinion and experience. I wouldn't say anything in a review that I would not say, and probably didn't already say, to someone's face. Realizing people have an "off" day or that miscommunications can arise, the burden is on the provider of care to interact with the clients and family in a way that brings well-being to a client, and a sense of pride and accomplishment to the staff. Been on both sides of that fence so I know of what I speak and try to treat others kindly whether or not they are in a position to do something for me. Hope this feedback helps others to adjust their demeanors accordingly so that their business may prosper in the future with other seniors and or disabled community participants.

Too bad they can't get a zero star review. The people that come to the home to provide care are…read moregreat, that's not the issue. The issue is the office that takes care of scheduling and billing. There are consistent problems with billing amounts and frequency. When I asked for a detailed document outlining the the dates and amounts of the bills, I got an email with one sentence of incorrect response. No document, no dates, no amounts. I know this because I did a detailed inspection of the bills to my credit card, and found that they double billed me services more than once, and wrong amounts multiple times. I have terminated their services, and will be notifying the Florida Board of Nursing, as well as Comfort Keepers Corporate of this situation. In my opinion, you should look elsewhere for an in-home care giver.

Our 11 year old dog missed her brother who had been taken from her due to cancer. We adopted Petie…read morefrom the Greener Side Haven and the two of them are pals. Petie was very well taken care of and is very sweet. A great match!

Julianne is a God send. She is so loving to the animals in her care, and her hospice and rescue…read morecenter is an absolutely wonderful place. I stopped by today to her, with the plan to volunteer occasionally. What a great place! The animals are given so much care and attention there. I can't think of a better place to help out with my time and animal care background. If you have any ability at all, Julianne could really use some help. Caring for all these animals comes at a great cost, and if you are able to donate, anything at all will help feed and support these creatures under her care. Please consider helping this amazing rescue non profit. They do such good work and could really use some help. I think the world of Julianne for putting her heart into rescuing all these animals in need. Help her keep it going if you can, this is a 5 star rescue, they are one of best I have ever encountered. Thanks for what you do, Julianne, you've saved so many pets and absolutely have a heart of gold!