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Vivante Newport

4.8 (68 reviews)
Open Open 24 hours

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Reviews With Photos - Vivante Newport

Chair in room that was owned by Shores. Soiled from all the other residents allowed to hang out in my mom's room.

My mother lived in the Assisted Living section of Vivante for one year and I can't say enough platitudes for that section of the facility. However, I moved my mother to the Shores memory unit at Vivante in December 2021 and it was a poor decision. I am a former social worker and worked in child welfare/geriatric psych hospitals. I have licensed/investigated foster and group homes for safety issues in my career. I regularly visited to my mom and found her not showered or groomed. She smelled. I found feces on my mom's bedding after housekeeping told me they cleaned. I was offered a 14,000 dollar deal for a double private room. I was told the room could be locked. The room was across from the activities room and other residents used it as a hangout and stole things non-stop. My mother was not allowed to stay in her room due to fall risks and kept long hours in her wheelchair in the large gathering room. Staff often were no where to be found when I tried to call them for help. I visited every few days to clean my mother's room and monitor things. I had to change her linens as they were often made up with dried feces on her sheets, mattress pad and blankets. I noticed blood on my mother's sheets mixed with urine. I notified the medical team that my mom was having a UTI and why did the staff not notify the medical team about blood? One day, I had to take my mom to an important specialist appointment. I arrived to pick up my mom on a cold rainy day. My mother was in inappropriate clothes for the weather. My mother's hair was not combed and she smelled horribly. Dried stool was on her wheelchair. She was lethargic/sickly. I had to cancel her appointment as she was so ill. I found out that no one called me to tell me that my mom vomited all the night before due to a stomach bug at the Shores. And, that they had yet a per diem staff who helped with my mother that morning. Further, I found out that my mother lost 11 pounds over the past two months and no one notified me or her doctor. Family and the physician are to be notified at a 5 pound loss. Staff told me if I wanted more care at the Shores then I needed to hire my own personal staff on top of paying the 14,000. I hired my own personal caregivers. Outside contractors who provided services to my mom reported issues they saw such as my mom needing to go to the bathroom and Shores staff ignoring her or not coming to help my mom when they requested assistance. The outside contractors risked giving me this information. I voiced my complaints to administrator, Jennifer Kornmann. I was given 2 months partial refund due to the "contentions" I was alleging. Those are Jennifer's exact words " contentions". I knew at that moment that the Shores stopped being a partner in my mom's care to treating me as a "enemy. A more professional response would be "we need to work on making things better for you and your mom." Jennifer was condescending and was inauthentic in her apologies because few improvements were maintained beyond a few days. When I gave my 30 day notice, I was told my mother had 18 behavioral issues. I was told of some behavioral issues but not this extent. This was a huge concern as I could have consulted with my mother's physician about increasing her medication. Now, I was trying to find a new placement that would be willing to accept my mom with behavioral issues and it takes at least 2 weeks for new medication to kick in. Another failure of the Shores to communicate with me and was inexcusable. Administrator, Jennifer, did recently resign. I moved my mother today, not a single staff wished me luck or said goodbye. I was always friendly and apologizing for any tasks I needed help with. This unprofessional send off was characteristic of the cold and unfriendly caregiving staff that I consistently observed. BTW, my mom is now in a board and care and is doing fabulous. She is clean and groomed every day and her bed linens are always clean. The staff are friendly and really know how to interact with dementia patients. My mother is taken outside and she isn't kept in front of a tv all day. They encourage her to exercise. Her behavior issues are almost none. Shores, you get a failing grade. I do hope the new administrator considers family feedback and makes true changes and helps the Shores to become more like their assisted living. Update: the new administrator is Bob who was incredible at the assisted living section. He reached out to me to hear my concerns. I believe he will bring the Shores up to a higher level of care.

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1 month ago

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5 months ago

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10 months ago

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8 months ago

Beautiful facility and highly recommend it! The staff truly care about your loved ones and will do whatever is needed to help them.

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5 months ago

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6 months ago

The staff is really friendly and the quality of care is good. I recommend this place if you have this type of need!

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7 months ago

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1 year ago

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2 years ago

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4 years ago

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3 years ago

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2 years ago

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4 years ago

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5 years ago

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8 years ago

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4 years ago

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3 years ago

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3 years ago

The staff are caring and professional. The facilities are top notch, and the staff makes sure they the residents have plenty of activities.

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3 years ago

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Ask the Community - Vivante Newport

What is price for one bedroom for totally independent person?

Hi Sam - Our apartments start at $7,000 per month and are inclusive of all meals, utilities, WiFi, cable, transportation and a full list of daily activities. I would be happy to send you additional information or arrange for a call to discuss… Read more

I'm writing on behalf of a friend with disabilities. She uses a walker and has trouble opening doors. Are the doors automatic or pneumatic in any way that could help her? Thanks!

We welcome and provide reasonable accommodation to people with disabilities and we have many residents who utilize wheelchairs and walkers. Vivante has doors in the community that are automatic. We would be happy to have one of our sales directors… Read more

What is the monthly cost for independent living?

Hi Robin, Our apartments vary greatly in size and pricing, from studios to 2BR/2BA. Please… Read more

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Review Highlights - Vivante Newport

From the director (Danica) all the way to the cleaning staff - it is clear that they all care very much.

Mentioned in 7 reviews

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