I had no intention of having a security system installed in my home until two young men knocked on my door and hit it out of the park with their sales pitch. Joel Norris and his side kick were phenomenal. They were professional, considerate, and experts in their knowledge of the product they were selling. While Vivint devices are a tad expensive and contracts a bit long, I still couldn't be more pleased with the decision to have it installed. Thanks Mr. Norris and Vivint. read more

This company just sent an extraordinarily pushy salesman to my house. I explained that I was trying to put my daughter to bed and he refused to leave and instead remained for 10 minutes screaming through my door. I will be calling the cops next time. That sort of behavior is hypocrisy at best considering they are selling home security systems. read more

These people need to stop coming to my house already! They're shady and when they see my ring doorbell, they ring it and then go hide behind my wall and come out when the door opens. I repeatedly told them I'm not interested and to not come back, yet, they keep coming. I would never ever buy their product just because of the shady business practices. read more

Two pushy men in regular clothes (no uniform) showed up to my door at almost 10PM. I talked through the door because I figured no legitimate salesperson would show up at a single woman's house that late. Who would be that inconsiderate?? Not sure if the angle is to scare people with their sales practice to get them to sign up but totally not ok. I told them several times I wasn't interested and didn't even answer the door but they wouldn't leave. When I finally said it was almost 10PM and I was feeling uncomfortable, they left. Will never use this company just because of these sketchy sales practices. Also, the numbers they give to report complaints or talk to someone about this bad experience are automated lines with no person, voicemail boxes, or just endlessly ring. They don't seem to care to have feedback truly. read more

THIS IS JUST RIDICULOUS & THE WORST CUSTOMER SERVICE WE HAVE EVER EXPERIENCED! The tech that came to our home to hook everything up was great, we woke up the next morning because we were FREEZING! We turned the heat up, the app & thermostat BOTH showed that the furnace was running BUT it was NOT. My husband called the toll free number for Vivant & was told no one could come out until Dec 9th- it is Dec 4tb & we live in OHIO WHERE PIPES FREEZE & BURST!!! The rep did not use any out of the box thinking NOTHING- oh wait- we were offered a $30.00 credit. This system is by FAR the WORST experience we did NOT ask for. read more

Vivint has got to be the worse in customer service and product. My panel has to be rebooted every 3 days or it doesn't work. Cameras don't record anything except the change in sunlight. When my wife or I call them about the problems we are having they keep telling we have to pay out 800 dollars to fix the problem. Even though when they installed the system they put in the wrong style panel. They screwed up they know it but we have to pay them to fix their screw up. Go figure. My advise is stay away unless you like wasting your money. read more

Customer Service is not helpful. They are not knowledgeable about the system. It appears to be a call center in another country that is reading from a manual. This company needs people trained in there system and are actually able to assist their customer with problems with the Vivint system. We have had the same issue with our system. We have had made several calls and had a technician out. Several times their customer service people actually hung up on us!! The system will work for a day or two then stop. The system idea is great. If only the system would actually work ( specifically the cameras and Apps). Extremely disappointed and frustrated!!! Don't waste your money until they improve their customer service and their App. read more

Still attempting to get the accounting side fixed. The accounting and trying to figure out balances is the worse I have ever seen. In no way would I recommend this system to anyone until they get this fixed. It isn't worth the effort to have it if they can't figure out what is owed and what is paid ahead. read more

Do not attempt to upgrade with Vivint. Paid for install and upgrade technician deactivated entire system. Now I have no alarm. Second tech sent a week later. Allegedly fixed system and departed only to have entire system fail again. Told by folks in Utah we'll get back to later in month. Unordered equipment installed. Equipment installed in wrong location. Previous components not wired into system by second tech. This has become a nightmare. Three days of my life that I will never get back spent waiting or watching folks fail to install system correctly. More fun ahead. Buyer beware! I would rate a zero but system does not allow. read more

Customer service is poor. After months of informing them that I wanted to cancel my account in writing and calls. They were unable to provide service as described. $1500 later they still wanted to charge me several hundred dollars to move equipment to a new home. I chose to go with another provider and put it in writing that I wanted to cancel my account 3 times and still continue to get charged. Would highly recommend a different security system read more

Maybe their system is really great and will protect our home, too bad I won't find that out for almost another month! I'm truly disgusted by the customer service shown by Vivint. I scheduled an install almost three weeks ago and rearranged my weekend plans so that it could be installed before I left not only town but the state for Thanksgiving. The installation was scheduled for Saturday, 11/17, from 12-4. About noon our technician called and said they were stuck at a job that was taking longer than expected and they wouldn't be here until 6. So I was like ok that's fine. Well as it gets closer to 6 we get another call from the technician saying it'd be 6:30/7, fine. But 7 comes and goes and no one arrives, then 8 comes and goes and no one arrives. Around 9 my husband and I just assume no one is coming tonight. Then around 10:45 the technician sends a text that they are on the way and will arrive in 30ish minutes, we still said ok. Well an HOUR later no one is at our house. I call the technician, extremely pissed at this point, and tell him just not to bother. The next morning I called Vivint to reschedule and the soonest they can get me back on the schedule is Wednesday, which normally would be alright, except I'm going to be 10 hours away in another state by Wednesday! And now my home will be unprotected for Thanksgiving. I'm very disappointed that this is how they treat new customers. I did nothing wrong, they just apparently don't know how to properly schedule or their technician isn't properly trained to install effectively, but I'm the one who is suffering in this scenario. read more

The system seems to be a good system, but needed a service shortly after installation, and service call was scheduled a week out. Two hours into the three hour appointment time they call and advised they have cancelled appointment due to lack of service in my area, and rescheduled another five days out, taking almost two weeks to get service. Yet to be determined if they will keep that appointment. Was on hold for 10 minutes to speak with a supervisor but nothing could be done about the postponed appointment. Not impressed at all with service capability. Connie from Union, Ky. read more