Awful customer service. Stay far away! We have nothing but headaches. Something fails. They send parts and ask you to fix it. And we pay for premium protection. And be very careful. They are not licensed HVAC / electrians. If your home products require these technicians to repair/replace, they cannot do the work. Our installers voided warranties when he pulled our thermostats. Our HVAC company, who were cool, said they didn't have to cover the warranty on the machines either. They have had past issues with Vivant. We weren't in the know, unfortunately we found out the hard way. We were on the fence taking legal action. But we ate the repair costs over lawyer costs and time spent in courts. But if our HVAC company decided to not to honor the warranties, we definitely would have gone the legal route. read more

I got this installed 5/26 at 4pm. The salesman, Zack Anderson told me I could use this for 3 days or even up to 30 days and if I did not like it I could have the security system taken out. ON the THIRD day of having it(5/29/20)I texted Zack and told him to cancel it and have someone come out to get the security system. He called me to try to talk me out of it. I texted back saying no just come get the system. Got no response so texted him The next day(5/30/20) and asked him for a cancellation paper which he failed to give me(apparently he does not give them out to every customer like he is supposed to as he didn't give one to my neighbor either. He texted saying he wanted to call to tell me why to keep Vivint. ONCE AGAIN. I told him no come get it..to get NO RESPONSE. I texted him again Monday(6/1/20) asking when they could come take it out just for him to tell me "Due to NC state law the trial period was set to 3 days and had closed". I called Vivint customer loyalty Multiple times Because clearly he wasn't doing anything to help me get it taken out. Finally got a hold of Evan Anderson where he was going to put in a cancellation request. I sent him all the texts PROVING that I texted Zack to cancel ON the third day and he put in a cancellation apparently 6/8 when I got the email. They came to get my neighbors system and I still had not heard when they were coming to get it so I reached out again Multiple times to finally get a hold of someone after waiting 35 minutes in hold for them to tell me cancellation was denied because it was put in 6/8 and not 5/29 when I tried getting help from the salesman. Told me I would just have to pay the Citizen one loan of amount due above because I was in the contract and had not "cancelled" it before 5/29. When in fact I tried on the 29th and kept continuing until I got that answer. I have my girlfriend and neighbor as witness as for him telling me 30 days. My girlfriend was there when he was pitching his sales pitch and he told my neighbor 30 days as well to have it taken out. I am not paying a loan that I tried multiple times through the salesman, customer loyalty and when being told I would have to pay the loan I asked to speak to a manager. The worker, I didn't catch his name, told me he would have his manager call me back after he got off the phone and I never received a call back. I've been trying to get a manager or corporate on the phone and am not able to whatsoever. I don't appreciate a lying salesman and being conned into a contract. Once again I am not paying a loan I tried multiple times through multiple people to cancel. I have all the texts to and from the salesman. I have call records where I've called and called relentlessly as well. Please help me dispute this! I was also told that the salesman blocks peoples numbers when they are complaining and wanting the system out. Vivint is not a company I ever recommend!!!! read more

The customer service for this company has to be the worst I have received! We have been loyal customers for over 8 years with this company. While replacing all our windows we discovered the alarm system had to be wireless as to not void the warranty on the replacement windows. After 3 phone calls and speaking with numerous departments at Vivint we still didn't know if they could/ would provide a wireless system and how much it would cost. We decided to go with another company. The following month they drafted their $49.99 monitoring fee! When I called they had no record of our cancellation so I again let them know to stop the service and I called the bank and had a stop payment set up so we paid $84.99 for no service plus the fee with the new company. The following month a letter came stating we were being charged an additional $18 for insufficient funds. Another phone call which lasted about 45 minutes and the rep told me the department that could help me with this issue would begin work in 15 minutes could I please hold or call back. I will be calling the Better Business Bureau and the Attorney general not these fruit loops! Unbelievable customer service! read more