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    Business Improvement Technologies

    2.0 (4 reviews)
    Open 8:00 am - 5:00 pm

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    ABF/Sentry Watch

    ABF/Sentry Watch

    (1 review)

    Glenwood

    I have to give this monitoring company a 2 because they do monitor and call when there is an…read moreactivation of one of our detectors. But today I walked in and had a fault code "04" for one of the motion detectors. I called Sentrywatch and the monitoring woman who answered tried to help me by instructing me as to how to clear the fault. I tried and it didn't work. She was very friendly and really tried to help. The fault eventually culminated into my inability to set the alarm and leave the facility. I called back and the monitoring woman put me in touch with the service manager. He answered the phone with a unenthusiastic tone of voice - and I already knew how the call was going to go; but I explained the problem to him anyway and he, like the monitoring woman told me to enter a code twice to clear the system. I explained to him that I had already done that. He said "well then someone is going to have to come out". I ask him "if I unplug the system and remove the back up battery supply...would that work"? He said "No". By the tone of his voice, I didn't believe him. I think he wanted to come out and turn the service call into a sales call to try to sell me new equipment. I told him I'd figure it out and hung up. I disconnected the power and the battery; heard a scream by the system when I reconnected the power and battery - but the system worked fine; fault code cleared. Guys; nowadays you have to be smart - you will pay dearly for what you don't know or if you can't think for yourself. We are going to get another alarm company; shame the folks that do the monitoring are very nice. The service manager? well you win some and you lose some.

    From the owner: Trust Your Family's Safety with Only the Best Security in NC…read more Providing Protection With Commercial & Residential Local Monitoring, Sales Installation & Repair Of Security Systems, Burglar Alarms, Fire And Smoke Alarms, Copper Theft Solutions, Access Control, Digital CCTV, Closed Circuit, Nanny Cams, AES Radio Backup, Cellular Backup, VOIP, Sprinkler Waterflow Alarm, Motion Detectors, Two Way Voice, Vehicle Fleet Protection, Covert Video, 5 Diamond Rated For Department Of Defense Using Honeywell, Ademco & General Electric

    Vivint

    Vivint

    (5 reviews)

    Downtown

    I am in the process of filing a formal complaint regarding a Vivint sales representative who…read morevisited my mother's residence at approximately 6:53 p.m. on July 25, 2026. While on the property, he stated, "I just want to say, the Steelers suck." He then laughed at the camera. I told him to leave my property, and he did while laughing. The incident was recorded, and the representative's face is clearly visible. This conduct was inappropriate and unprofessional. I will also send written correspondence to Vivint's headquarters and consult legal counsel regarding this incident.

    We were recently visited by one of Vivint sales people. This visit was unexpected, uncomfortable,…read moreand unwelcomed. I'd first like to point out we have a sign by out doorbell "no soliciting", which was completely ignored. Upon answering the door, I found what I assume was a college student, going door to do, trying to sell this product. He was very aggressive from the start, talking endlessly, and whenever I was able to get a word in edgewise, and ask a question, he could not answer the questions. Even the most basic question, how much is the service, he could not answer. I asked this multiple times, and he'd just talk in circles. I told him I already had home security, which he noted, and began talking trash about their service. I finally began to ask this idiot to leave, I asked several times, and he just kept rambling on, so I finally closed the door on him and was done. The interaction was 100% unprofessional, and even if I was in the market, I would not give this company any business.

    Business Improvement Technologies - security - Updated September 2026

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