I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

This place is a lifesaver!! Everything from network racks to HDMI cables and everything in between…read more So thankful for this store during a facility buildout, after our shipments got delayed and/or never arrived. Thank you Altex. Sending love from California! Wish we had you guys here.

Alter is my go to business fo everything in the electric world From computer science to tools and…read moreparts

after years of terrible WiFi and continuous spectrum visits Nice to Geek you got us completely up…read moreand working as it should...highly recommend

Fast reliable and very efficient! Thanks for the big help, very knowledgeable, our Hotel really…read morerelies on your expertise!!

Very reliable and professional service. Knowledgeable and skillful. I have used central Security's…read moreservices for ten years or more and the nonprofit at which I volunteer has hired them on my recommendation as well.

I feel safe. The techs who did the installation were…read moreprofessional, and my service dog loved them. The little remote thing is so convenient. Did I mention that I feel safe? The bill is lower than all of the local competition. I haven't had any issues with the equipment. My roommate feels safe, too.

The company's owner fell below the basic expectation of providing customer service on a recent…read moreresidential technician visit. Advanced Protection installed home security equipment and was pleased with the experience until I had an issue. I changed ISP and experienced technical difficulty reestablishing the wireless connecting with my IOS device. The service technician arrived and told me that he did not have experience with the equipment I had installed. He made it clear that he was only trained on Ring products but would try to help. It was evident quickly that this service call was not something he was able to understand enough to resolve. The camera equipment company told him he needed to scan the DVR code and establish a local connection. The technician explained that he wasn't properly trained to provide that level of service. He was pleasant to work with and he communicated well. He apologized profusely and told me that another service technician would come out to assist. A few days later after receiving an invoice and no follow up from the business owner, i reached out to Johnny. Repeatedly, Johnny told me it was my issue related to my account (i.e. email address). I tried to explain that it wasn't an issue with my email, and even sent a screenshot indicating that logging into my home security account wasn't the issue. I reminded him again that it was an issue with connection my IOS device to the cameras - my cameras were sending connection errors within the app. Throughout this, Johnny never took the time to return my follow -up calls, would only communicate via text which left the situation confusing, and ultimately frustrating. I truly didn't expect a company with an A+ BBB rating to struggle with what seemed like a basic technician call. Disappointed in owner's lack of initiative to resolve the issue. Advanced Protection might lend itself to be better suited for Ring and Nest products but not alternative home security options.

Share your experience to help others Reviews…read moreAllteam 35 needs 32 technician 22 home security 17 +6 Sort by Most relevant Newest Highest Lowest John Bowles 6 reviews a week ago NEW This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, ... More Advanced Protection (Owner) 6 days ago Mr Bowles, we agreed to reimburse you the monies paid minus the $175 for labor to install the exact equipment you requested. Danielle Meeler 12 reviews·6 photos a month ago 2 reviews: 5/2022 I reached out to Johnny to schedule a solar ring camera to be installed ... More Advanced Protection (Owner) a month ago We are thankful for the opportunity to meet all of your security and surveillance needs!!! Derek is definitely customer service driven. B Aguilar 1 review 4 months ago I received some information from a great friend about Advanced Protection. I immediately notified Johnny Lopez by email. He responded within less then a couple of hours. I explained my personal experience and my concerns and he immediately ... More Advanced Protection (Owner) 4 months ago Hello Benny, thank you for your amazing review and our entire team is fortunate to have clients like yourself. Again thank you for your amazing review!!!! M Local Guide·27 reviews·6 photos a year ago Had Advanced Protection come out and install a new alarm monitoring system after closing on our home. Johnny came out and gave us a quote with professional service. A tech came the next day, installed and activated our system with the same high level of professionalism. Highly recommended! Advanced Protection (Owner) a year ago Thanks you for the AWESOME review!!! Congrats on your new home All By owner All Add a photo From Advanced Protection "Family owned and operated Lic# B20070" Sharing @AdvancedProtectionTX This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, Johnny will not return your calls if it involves an refund. I hired him to replace my current main panel and add a secondary panel. We found one that Brinks currently uses. Johnny installed the panels but did not coordinate with Brinks to initiate the monitoring. Luckily I had already spoken with Brinks and they were sending a tech out to look at the installation and figure out why they (Brinks) couldn't complete the installation remotely. When the Brinks tech arrived, he thought this was a simple problem. However, he ended up spending more than 4 hours at my house trying to get the panels to communicate with the monitoring station. In the end nothing worked. Brinks stated the panels that Johnny installed, even though they were the same model they have, were registered with a different company and therefore they could not be re-registered with Brinks (think of this as a reseller, used product). Brinks ended up removing the panels and installing two different ones and they worked fine. Once this was completed I contacted Johnny to refund the $513.11 I paid for his panels. He said he would have to get with the company he purchased them from to check on their refund policy. I told him that was his issue, and he (Johnny) is required to pay me since I purchased the panels from him. Its been over one month and I still have not received my refund. All Johnny has said is he will take the panels back but I will be charged $175.00 as some short of bulls..t service charge. Now I will start legal action against him. In addition he also conned me out of my main panel which he said I would get a $100 credit but that was not listed in his invoice. So again, stay away from this company no matter how many 5 star ratings he has. Note if a company is not listed with the BBB most likely they are not legit. Stay away. Don't make the mistake I did by not recognizing what the 1 star reviews said.

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

Mr. Hammill, provided exceptional customer service followed by his attention to detail to…read moreorchestrate the difficult request I had for the security system installed in my home. Class Act guy which was also very punctual in the two days he was here. Thank you again!

Great quality service! He installed all our TVs and our video doorbells and outdoor cameras and I…read morewould definitely recommend him.

Top notch service, punctual, courteous and reasonable. We hired to to do a few tv sound system hook…read moreup and soundbar set up. Hire him! You'll be happy you did!

Anthony did such an amazing job installing our chandelier, indoor/outdoor cameras & multiple TVs in…read moreour home. Not only was the pricing affordable, but the work completed made such a huge difference in the house. I can't wait to setup a home theater with Anthony for the next home. Thank you for all of your help!