Cameras do not capture nothing app buffers when you notice someone at your door. Vivint is the worst not to mention if your batteries die and are helpless to replacing them they do not offer to come install for you. Vivint is the worst ever and I should have stayed with ASG before changing to Vivint. Smh read more

Vivint (Smart Home Pros) has a Government Action against them in the states of Texas and Wyoming. Misrepresentation is the gist of most of the action points listed in the Government Action. In addition, they have had several complaints filed with the BBB. A salesperson, Chase Johnson, just came to my door and misrepresented that my next door neighbor had signed up to receive a Smart Home Alarm System. Also, in my city, there is a city ordinance that says that it is illegal in this city to knock on the door, window, or any other part of the structure as well as being illegal to ring the doorbell if there is a No Solicitors sign present. The law states that the sign must be at least a certain size and must be located where it can be easily seen. Mine is larger than the minimum size and is located in such a way that the edge of my sign is touching the edge of my doorbell, but Chase Johnson ignored it. When I first answered the door, he immediately apologized for ignoring my sign but still began to give me his sales pitch. I asked him if he was going to disrespect me by still ignoring my sign and he just laughed and continued to give his sales pitch. Then I told him that I was not going to listen and he just laughed at me because I was getting annoyed. read more

I would give 0 stars if I could. Do not leave your current company for Vivint. There equipment is always needing to be replaced and they want to charge you for new equipment and service calls. We have had their service since July 2017, and 5 service calls, 2 no shows( where we took office work to be here for the appt), numerous hours on the phone trying to troubleshoot and we are still having the same issues. Our system goes down every time they try to send an update to our panel box and we don't receive a warning that our home is no longer being monitored! This is truly unacceptable. ATT Digital Life was much better I wish we had never switched! read more

Don't do it!!! sales Reps are fast talkers and do not fulfill what they say or promise.

DONT WASTE YOUR TIME OR MONEY!!!!! This mickey mouse business is run out of Utah and NO ONE is in San Antonio to assist if something goes out. Not open on Sunday and guess when everything stops working.....Wait times on the phone for assistance for 30 minutes plus- if anyone answers at all. DO NOT deliver on their promises. REALLY REALLY BAD CUSTOMER SERVICE. read more

I've had this system for about one year... When I first had installed I opened the door by mistake, and so did my granddaughter at the same day. We were not used to an alarm system in the house, but we've answered the Vivint calls right away, and no officers were dispatched to my home... To my surprise I was eventually charged for those two calls by Harris County, and Vivint said I should deal with the problem by myself... Today I made the same mistake again and opened a door when the alarm was on, and I wonder if although I answered the call, I'll be charged again by Harris County... What is it? Being punished for trying be safe? And what about my hard tax payer dollars? read more

I absolutely love my Vivint system. I am able to talk to people at my doorstep without opening the door. Looking at my home and driveway while at work also makes me feel that my home is more secure. I also love being able to set my house alarm from my phone very convenient. read more

Just say No to anyone of their sweet talking pushy sales rep that will come uninvited at your house and convince you to switch or sign up. I regret being convinced to switch from my old system. One week after install and i've had never ending issues. Three glass break false alarms, thermostat not working, outdoor camera interfering with floodlights. Hard to get tech or anyone to come fix issue. Do your research online, watch youtube news clips of this company and make an informed decision. As far as i'm concerned, i'm very unsatisfied. read more

I have had the Vivint Security system for 2 years now. When it works it works great but currently my doorbell isn't ringing at the panel. I called and stayed on the phone with a technician for over an hour, pressing buttons, going back and forth ringing the doorbell. Now they say a technician must come out and there is a $45 charge. I argued that I pay close to $90 a month and already paid to have the equipment installed, they said every visit has to be charged to the customer. We moved to this new house less than 4 months ago and the equipment is failing. The ring might be a better choice. read more

Worst service I have ever dealt with. Constantly having problems and they expect you to pay to fix it. They con you into a contract that is impossible to get out of. Stuck for three years. They used old sensors to save themselves money and charge you for a new one later when the old one goes out. Bad karma is coming for this company. They rip people off daily. No one get Vivint! read more

What an awesome customer experience! Had a few technology issues and they not only sent out another tech, but assessed our concerns and gave us further equipment to address all concerns - no charge. This is a company that I'm fairly sure we'll stay with longer term than the contact dictates. read more

Avoid. Avoid. Avoid. Don't put your family and finances in danger. Vivint is a nightmare. I signed a contract for a Vivint system on my 5000 ft2 home. First, the install tech did not complete the install, and drilled 2 needless holes through the inside wall and OUTSIDE wall. Never answered my calls or emails placed over 7 days to come finish the install and fix the damage. Vivint's insurance team said they would reimburse me for the damage. I had it fixed. Guess what? No reimbursement so far. Second, after a second tech came 20 days later to finish the install, the door sensors and cameras continued to go offline almost daily. And surprise!... I had a break-in. Hmmm. Somebody (???) knew my access code to the z-wave door locks and opened the door at 1:00 AM without doing any damage. Funny, cameras were offline--again--during the break-in. Third tech comes out... solution: add wifi repeaters throughout the house. Outcome: cameras and door sensors still go offline regularly. Every tech I've talked to says repeaters don't work consistently. And my experience is they don't. I speak with the Utah office almost every week to resolve these issues of my sensors and cameras going offline. After getting passed around a couple of times ON EVERY CALL, they schedule a fourth tech to take up another of my work days. I guess they think I don't have a job or have unlimited PTO. So fourth, this last tech comes out and moves around their wifi repeaters, genius... and guess what, cameras and sensors still going offline. Now, I'm working on getting out of the contract because the equipment is undependable... and their "Customer Loyalty Team" (code for "you WILL stay in the contract") tells me that unless the technician says it's "unserviceable," they will not let me out of the contract. Guess what the technician tells me and calls in to tell HQ? Quote: "The cameras are unserviceable." Guess what Vivint tells me after that: "We're going to downgrade your system and keep you in the contract." What?!? This is what you call a "racket." Their 30-day trial is a joke because it took them almost 30 days from the day I paid until the day everything was completely installed. So all my problems happen after the 30 day period, by design I'm sure. I'm past my 30-day trial period, I've paid for their damage to my home, the equipment constantly goes offline in my home exposing us to further risk, I've missed 4 days of work for the 4 different Vivint techs, and meanwhile, I'm paying a monthly fee for non-working equipment and getting burglarized. My only option to get out of the contract is to get an attorney. So my attorney is telling me, due to Vivint's misrepresentation and their delays beyond my trial period, I've been a victim of a scam. Don't believe the lies they tell you over the phone: "The equipment is only as dependable as your wifi." Their equipment creates its own network signal from the panel to the sensors and cameras, which is less dependable than your wifi... that's what their bulky, exposed wifi repeaters are for. The only signal using your wifi is the signal from the panel to your phone app, which is useless if their own network signal in your home isn't working. The BestBuy Geek Squad was in my home on an install the same day Vivint tech #3 was in my home, and they were grilling him with technical questions regarding problems he couldn't solve on my system. They left just shaking their heads at Vivint's system and said as they departed, "I'm sorry." Learn from my mistakes, and DON'T CHOOSE VIVINT!!! UPDATE: I have changed my Yelp! review from a 1 STAR to a 2 STAR since a supervisor has now approved the termination of my contract. read more

We moved from Amarillo to San Antonio 3 weeks ago. New owners took over contract. Vivint is not able to come over and switch services for a month and a half. I paid $99 for the transfer fee and now I'm having to pay monthly until they can send a service man over on a house I no longer own. This company is great until that contract is signed. Please do not use this company!! read more

Very good company until you sign the contract. Don't trust this company. Sales person guaranteed a discount that never fell through. Very deceptive practices. Took us a month to get a technician to service our system. read more

They get a zero! Worst company for customer service EVER! We have called four times since January about our slow internet service. They recommended a new router and even that we buy our own. We bought a better router and got the same slow speeds. We called again today to cancel our service and got the same run around again. Same run through test every time on each new router. Same slow speed results. BBB is getting a call. read more