I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

We been with this company for yrs and would expect better services than we been receiving. There…read morewas a thunderstorm a week ago. Service went out on our security system. You'd think someone would notify us by email text or call . No we called them to have someone to come out to fix our system. Guy had no empathy or urgency about our system being down so we have to wait a week for someone to come out . If they think we're going to pay for a new system. We're going to cancel this service and go to another who wants our business. Worst experience

ADT is now pushing its ADT plus platform which is nothing more than subpar DIY equipment which is…read moreeasily disabled and bypassed. I was previously an incredibly satisfied customer and had referred ADT to friends. I had reached out to ADT to have the same system I liked installed at my new place. A young installer showed up 3 hours late and insisted he could do the install in 3 hours. 8 hours later and close to midnight he puts a new contract in front of us and explains he's installed ADT plus. And it's the latest technology and all that is available from ADT now. He has his supervisor email us the we have 40 days to exchange it. Skipping through 6 months of phone calls with ADT and finding out that we were lied to, the ADT plus folks said they can see in our file that we were told we could exchange for the ADT system we had initially requested but they will not be honoring that or letting us out of our contract. We were told we can purchase a second system in addition to ADT plus, but we will not be seeing any credit. Also as an update, the equipment (costing over $4k) has failed within a year. Bottom line is that the average person has no recourse and ADT can act egregiously without consequence. Also ADT had a massive data breach last month and I have yet to receive a notice from them that our personal data was accessed and is now on the dark web. I've been receiving various alerts from other monitoring sources we have. Finally, in addition to the hundreds of one stars here, check out the ~11,000 better business bureau complaints. So if this is the quality of protection you are seeking - paying top dollar for a complete failure in performance by a company which admits that it has misrepresented its policies and products to you and then has allowed your personal information to be stolen - you have found the right "security" company.

Anthony did such an amazing job installing our chandelier, indoor/outdoor cameras & multiple TVs in…read moreour home. Not only was the pricing affordable, but the work completed made such a huge difference in the house. I can't wait to setup a home theater with Anthony for the next home. Thank you for all of your help!

So impressed with Anthony! We're elderly and extremely appreciative of having Full Range…read moreTechnologies wall mount our 98 inch TV. It had been sitting on cinder blocks since Super Bowl Sunday. Big Box store wanted $$$$ to wall mount TV. Glad our daughter-in-law suggested Yelp*. Full Range AV Technologies answered promptly and quoted us a very reasonable price. Anthony came over the same day and wall mounted our TV. He was professional, detail-oriented, informative, knowledgeable and very courteous. He also offered to set up our new, still boxed Sound bar. His service and the quality of his work are two huge reasons why we would recommend Anthony. The fact that the value of his work was almost half the amount that Big Box stores charge lets us know that all Geeks don't work there. Some, like Anthony, have their own business and you receive quality work for an outstanding value. Thank you, Anthony!

Well after many many years of being a customer, xfinity just jacked my bill $40.00 more a month,…read moreand when I called to see if they would work with me, they flat out said no, the greed from this comapny is truely disgusting, so it is time to finally say goodbye to them and move on to newer choices out there. Very sad to lose a loyal customer like that, they don't care about us peeps.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

EDIT-adding 1 star: After posting my review on YELP, Google, FB and filing the complaint with the…read moreBBB, a supervisor from Guardian reached out to me to reactivate our account so they could connect to our Hub remotely and remove all the Zwave Devices. The process took 6 minutes. I wish I didn't have to go to the extreme of filing these reviews/complaints after spending 2.5+ hours trying to reach this resolution but can say that it is now resolved. Original Review: We purchased a home from DR Horton in 2019 and at that time, they were partnered with Guardian Protection for their Smart Home Features. After we moved into our home, a Guardian Tech came to our house to set up the "Smart Hub" and use of the Alarm.com app to control all our our Smart Devices. Of course they gave us their sales pitch for additional security/monitoring services they offer which we declined. We didn't sign anything with Guardian and at that time, there was no mention that we would be in a 3 year trial period for use of the Alarm.com app to control the Smart ZWave devices that we now OWNED. They did not mention anything in regards to the end of that 3 year trial, we would no longer have access to these ZWAVE devices to function as they are designed because they would be locked by the Guardian HUB. Additionally, we weren't given any sort of notice that our "courtesy trial period" for the Alarm.com APP was due to expire to go over options etc. We only figured out that we were no longer in our trial when we couldn't access the alarm.com app to control our ZWAVE smart devices any more. At that point, I called Guardian to find out what was going on and after spending over 2.5 hours on different occasions, they refuse to send a technician out at no charge to disconnect our zwave devices that are our personal property. The only way that they will help is to charge me 120.00 for the 1st half hour and an additional charge for every 15 minutes thereafter. Had we known that we would not be able to gain access to the devices we own after this "courtesy trial period" we would have never agreed to allow them to connect them to their useless hub. DR Horton is no longer partnered with Guardian and now uses SafeHaven and ADT who was far more helpful than Guardian at trying to help me resolve this and would not have charged a single dime to disconnect our personal devices from their hub if our hub was theirs. Wouldn't ever recommend Guardian or any of the services to anyone. Terrible customer service.

We've had Guardian for 5months. For 5months we have been without a smoke detector. We have called…read morebegging someone to come out and replace the faulty detector they installed. Guardian said all they can do is put in a request for a tech to call us to schedule an appointment since the people who installed our equipment were contracted out. We were told to remove the detector ourselves and turn off the sound setting. We are currently looking into getting out of our contract since they are in violation of their service agreements and are looking into reporting to the better business bureau. We do not recommend the company. The service tech who installed our equipment stopped taking our calls the moment they finished installation and Guardian says there is nothing the can do.

Hard wired security camera for my ranch style house. Completed the job with precision, and cameras…read morewere up and running once installation was completed. No monthly fees or other costs with maintaining your system, once installation is completed. You will save money in the long run if you allow Data Source Solutions to hard wire your house..

We had a great experience with Data Source Solutions, LLC. Darnell did an excellent job installing…read moremultiple cameras around the exterior of our home. The work was efficient, clean, and professional. We'll definitely be using Data Source Solutions, LLC. for any future needs and highly recommend Darnell to anyone looking for quality security installations.