They are the GREATEST SCAMMERS. RUN AND RUN FAST IF YOU SEE VIVINT ANYWHERE. This is by far the worst service in the world. Their agents and reps are so spurious that you won't even know when they inveigle you into doing something you did not wish to do. On an unfortunate day referred by a crappy friend to sign up for Vivint, I and my husband called them and then started the worst nightmare of our life. The rep Brandon Chin 128879, native of Alameda and 'supposed user' of Vivint, showed up at our newly bought home, started drilling holes all over the place, and making a mess. We relented assuming this is normal and needs to be done even though it hurt us to see the holes drilled in our newly bought home. He then went on to create our accounts online with Vivint. We mentioned we would like to PAY UPFRONT $3000 for the equipment and NOT RUN A CREDIT. We spoke in clear and understandable English without a tinge of an accent whatsoever. Brandon said okay AND STILL RAN THE CREDIT ON MY HUSBAND'S NAME. Brandon left putting us in the worst quagmire of our lives. We called Vivint customer care dozens of times, but to no avail. We asked the Vivint Phone customer agent to CANCEL TO LOAN ON MY HUSBAND'S CREDIT. They went ahead and CANCELLED THE SERVICE. Is it so difficult to understand the difference in the cancellation of LOAN AND SERVICE? So we have a credit inquiry of $3000 on our account for a service we no longer use. Beware of these people. In the year 2020, they still do DOOR TO DOOR SELLING, who does that in the digital age? They will run your credit without your approval. Their customer service is bad is an understatement of our lifetime. They simply do not care. They are the GREATEST SCAMMERS. read more

Vivint Sucks As much as I'd like to give a 5 star review, as you requested, I just want to say that my experience with Vivint has been wearying, time consuming and disappointing. After dealing with you and your counterparts, Im reeling. They promise you a lot and give you nothing. The customer service sucks. They change their providers for extended warranties that once promised a technician and no longer provide technicians, so now you do the work. And then as soon as they see your contract nearing an end they Send you, William to my house and you offered to give me Free equipment. And then you open up a new charge account and charge me for all the free stuff and put me in another five year contract. NO you do not get five stars not because not only does your customer service skills suck, but as a whole not just you William, your whole company sucks. This alarm system has never worked properly. I am tired of troubleshooting talking to vivint via text messaging and if I actually get a person, it is somebody in a foreign country and I do not understand the accent. They deny all of your claims andTo say "no, that didn't happen" they will gaslight you, twist your words and try and get you to agree with their version of the truth. And what really sucks is after paying thousands of dollars for this system; letting you all come in my home, drill holes in inconvenient places to plug in all your cameras, to replace all my thermostats with your smart thermostats, The real sad part is, when I cancel your services, and I will cancel them, is that none of my equipment will work. It will all be defunct, good for nothing useless trash. So if you are reading this run from Vivint, they suck read more

I was a customer with this company until switching providers in March 2025. I followed every required step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer. read more

I am so incredibly dissatisfied with this system and their "customer service". I feel like I was bamboozled into this terrible system. We have 4 cameras and 2 of them are constantly having issues. Sometimes the alerts don't tell us when someone is on our property and most of the time, when I try to watch the cameras live, they freeze and are blurry. The customer service is a joke. Vivint is a rip off then they want you to troubleshoot everything and once you've waisted all your time, then they will send a technician. If you ask them to send one without jumping through their hoops, they make you pay $50.00. Then I made an appointment, they had a four hour window and the technician didn't bother showing up. It's the worst service I have ever had. I would cancel the 5 YEAR contract today if we still didn't have to pay like $5,000 more dollars for the equipment. This was the biggest mistake and I DO NOT recommend Vivint to anyone. I can tell by their rating I'm not the only one. So disappointed. read more

I hate Vivint. Unfortunately, I still have less than one year left on my contract. Initially, I signed up with Vivint because the sales agent informed us that the moving process (installment & uninstall) is completely free. Then we moved a few years later and what do Y'know....... The moving process was $150 for uninstall (from the old house) and $150 for install (at the new house). Smfh. A couple of years after that (9/28/2024), we moved again and it's been a tornado of headaches just to schedule the uninstall and install. It took one whole month just to schedule a tech to come out to install AFTER we ended up uninstalling all of our cameras from the old house. But when the tech came out for the install, he informed us that the wrong ticket was submitted and since the install will take more than 2 hours he couldn't proceed with the install. Smfh! We still don't have the cameras up and we're still waiting for our "appointment". read more

I give zero star for this company. Do not go with Vivint. You are stuck with them for life. EVEN if you're not using them! THIS IS AN AWFUL COMPANY! They will tell you that all is cancelled but will keep charging you. This is not a bitter customer. Yes, I am frustrated with a company who will constantly transfer to every sales person to try and sell you their service. Also, if you are paying more than $26.99 monthly on a 2600 sq ft home, you are getting ripped off. Their offer to me went from $55 to $26.99 per month! With all my equipment INCLUDED! read more

Vivint still charging after canceling the service. Notice this is a recurring song from lots of people all over the country. Contact the better business bureau. Www.bbb.org. Vivint will have a class action eventually, way too many complaints regarding the charging, even after putting in writing to cancel to their cancellation department. That say it takes 30 days to cancel which allows them to charge you one more time. My suggestion, contact your bank and block the charge once you Discontinue the service. read more

I have Vivint at two houses now. I have had other alarm companies and their equipment is obsolete, slow, and cheap quality. Vivint is expensive compared to others but their equipment is far support then others. Customer service and tech support have been great as well over the past 5+ years. read more

Vivint illegally installed a system in one of my rentals without my permission and they are refusing to remove it and put the property back to the way it was before they installed it. Their customer service is the worst. Headed to court! read more

Sketchy and questionable sales tactics. Probably scoping out your house. Do NOT go with Vivint!