Two flat tires on our 31 foot motor coach. We limped into Pugh's and "We're sorry, but we can't…read morework you in until after lunch". OMG! We were thrilled with that! Fixed one and ordered one which they mounted the next morning and we were on our way. Pugh's is a busy place so you know people trust them. Done right, good price and they communicate very well.

This place used to be good except when they dirty up the interior of your car when in for an oil…read morechange, greasy hand prints on the visor, the center console, inside of the door, happened on 2 separate visits, ridiculous. Also the young woman now at the desk doesn't understand customer service, wrong personality. Perhaps it's the owner's daughter but even that wouldn't be a good excuse if you're trying to run a quality business. I'm taking my business elsewhere so should you

Mr. Cruz saved the day! Two trailer tires blew and they were there in 45 minutes with a new tire…read moreand got everything on super quick. Cash or Zelle accepted. Very fair price!

From the owner: We are a small family owned business. Our business specializes in taking care of our customers. We…read morehave 24 hour roadside service for semi’s, RVs and buses. We sell good used tires recapped tires and new tires. Give us a call and see if we can help you with your tire needs. Have a blessed day.

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

please be aware of mike!! the younger manager!! we just got scammed by this guy and without a shame…read morehe made me pay $65+ each (260$) for mount and balance on a 20 inch tire. this is the most ridecules scamm i have ever encountered! i told him why are you over charing me and he replied withou shame saying " because it is a mercedes" + " we have been working on them for over an hour" i was there for less than 35 minutes in total. this is insane!! i have been coming here for over 2 years dealing with brayan the older manager which has been great doing business with!! i will never come back and i hope you realise one day that what you are doing is wrong, immoral and unethical!!

My husband and I have been coming here for over a year for all our car service and repairs and…read moreCharlie's never disappoints! They remembered us after our very first visit, and are always friendly. In fact, we moved 45 minutes away, but continue to make the drive out whenever we need our cars serviced. Charlie's is always efficient and honest with what they recommend, and their prices are very fair. I trust them with any and all car-related needs and highly recommend their services!

Took a tire in to have it fixed. Less than 3000 miles on it and the screw was well over an inch…read morefrom side. "To close to the sidewall to repair." Total fabrication took it to the next store where it was fixed with no issue. Wanted to sell me a tire is all it was. Rip off

This place is so convenient and helpful. I went and had my car serviced and oil change done. I…read morewas met with a wonderful welcoming. The gentleman went over with me what my car needed. The price was incredibly reasonable, which nowadays is so important to me. They serviced my car in record time. I truly appreciated the service and the interaction with employees. I highly recommend this place.

Great, professional service. On time, courteous and helpful with information on have to properly…read morecare for your window tinting once you leave the lot. I feel like I am in a new car all over again

Great job on the lift and very reasonable. Would absolutely come back to them for anything!read more

HORRIBLE customer experience. These people have no idea how to process a fleet car on the…read morepreferred vendor list. The guy then starts arguing with me how it's my fault he doesn't know what to do. Do yourself a favor and head to Discount Tire right down the street. Five times the business when I walked in the door and put me in line right away.

I want to give a good review, but the first time I met this store, I gave my name and info and was…read moregreeted with, "we won't be able to honor your tire warranty because you didn't get your tires rotated enough"...I wasn't even there about getting tires replaced and then they were too busy to let me stay. The next issue was after I had a different car and I went for my free oil change after buying 4 new top dollar tires and they said I needed a new battery for $400 and new brake PADS for $400, not roters, but pads! The girl was trying to show me this great deal they had for all of that to get done. I said No thank you, I'll buy my battery elsewhere if needed and get pads somewhere else too! Nubrakes ended up coming to my home and I got pads AND ROTERS for less than $300! Valvoline had a very nice coupon for Nubrakes, both of which I highly recommend! My next time there was for an oil change and to rotate and balance my tires. Thank our good Lord, my sister's car wouldn't start and when jumping her off, we raised the hood of my car only to find my engine fluid tank was BONE DRY and all my fluids were never filled, looked at, nothing! They had given me paper work saying they did it all! So, if you go to them, double- check their work, they knew I drive 25 miles to work and 25 miles back every single day, and didn't care that they let me leave believing all of it was checked and filled and ready to take on the interstate at high speed back and forth every day! When I called and let them know, it was like pulling teeth to get anyone to care! I explained that I put my trust in them to do the work, I paid them, I had paperwork saying the work was done, and I asked what would happen if my engine needed fluid and my tank was bone dry? He said they would not be able to add fluid without running tests to see if something was leaking, etc., I said well what would I have done if I'm on the side of the road running hot like that? He said, "oh, you could just fill it with engine fluid"...oh, so I can fill it, but he can't? I don't carry engine fluid with me, do you? He was talking out of both sides of his mouth and all I wanted was an apology and my money back of which he said, "oh no, we can't give your money back!"...of course they can't! But, I can warn all of you to double check the work, hold them accountable, sloppy work isn't okay and will not become my norm and it shouldn't be okay with you or their owner, or regional manager, or CEO! I am easy to please, just do the work I paid for, and if you screw up, admit it and apologize! If you want to keep business, make it right for people! You can give their money back, you can give them a coupon for a free oil change next time or a percentage off, or a sincere apology, and then wow them with good customer service and good quality work! Isn't that what you promise as your companies' motto? Maybe you don' t know it? HERE YOU GO: Here is your words, your motto, not mine! Tell it To Me Straight," reflecting their commitment to honest and transparent communication with customers. The company also emphasizes a "WOW" experience, which is a core part of its mission to deliver better-than-dealership service. The only "wow" I had was "wow, they can do that to someone, let them leave with no fluid and say they filled it and then not make it right, but have the customer run to Advance Auto and quickly fill their own tank with fluid so that they can safely go to work the next day, 25 miles away and back 25 miles with peace of mind? And guess what? My car now has a rattle noise on the right wheel...what is going on? Never did they say come back we will make it right, we are sorry, here is a coupon, NOTHING! That is not a good place to do business, how can I trust them anymore?

I used there services to install new tires 2 years ago and they were professional, fast and high…read morequality service providers. Would be visiting soon as it's time to put new tires on my car.