My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

Got my first classic car from Flynn last year. A baby blue 65 Thunderbird! He gave me a great price…read moreon it and its in great shape for the year and what I paid for it. He didnt try to hide any problems with the car, was very honest about everything to the best of his knowledge. I have sent people to him, Ive kept in touch with Flynn and will go back there when I finish the restoration (or maybe before if he gets another classic I like).

I have three wonderful experiences with this dealership. In 2007 when I needed some advice…read moreconcerning purchasing a vehicle, I met Mitchel and he was extremely kind in advising me about my situation. I did not forget about his willingness to help, and his kindness. In 2016 when my Mom in Law needed a new vehicle, I recommended she go to Wilson Co Motors to take a look. (we live in Murfreesboro). My wife and I went with her, and I was impressed with the low pressure sales experience. Not personally having a car payment for the last several years has been great, but my wife and I were in a situation where we needed a newer, dependable vehicle. Don't get me wrong, both our 99 Silverado with 256,000 miles and our Equinox with 202,000 miles are still going strong! I contacted Wilson Co. Motors and spoke with Brandon, after a 2015 Certified Pre-Owned Traverse caught my eye. He answered many questions via text and phone. My family went the next day to look at this vehicle, and Austin was a great salesman. Certainly there was some negotiating that went on, but it was not this painful haggle over price like I had experienced years ago. I had also done my research and knew what I felt comfortable paying. Once we settled on a price, Belinda was great at explaining the different finance options. We remembered her from two years prior, when my mom in law purchased her car. Everyone we have dealt with at Wilson Co. Motors are kind, professional, and they provide a GREAT experience. I can not say enough good things about this company. I think the 92 years of business within the same family speaks volumes. My profession is a Customer Service Manager, and I can tell you that for every 1 compliment, there are 10 complaints no matter how good a company is, unfortunately. I would honestly drive past 10 dealerships to get to this one!

I'm beyond frustrated and incredibly disappointed with the level of service I've received…read more I brought my vehicle in because it displayed a persistent error message on the infotainment screen stating it needed to be serviced and brought to the dealer. This isn't just cosmetic--the vehicle is currently unable to receive critical OTA updates, including important safety updates, because the download and install process is stuck and requires a reset by the dealer to restart. I specifically requested to speak with the technician so I could show them the issue and the error message directly. I was told that wasn't possible. I then provided a clear photo of the error message. Despite this, when I picked the car up, the message was still on the screen--unchanged. Nothing had been fixed. When I immediately pointed this out to the service team, I was casually told to just drive the vehicle and the message would go away. That's not a solution--that's dismissive. It's been three days and a few hundred miles later, and the same error continues to appear, exactly as before. This tells me one thing: the issue was never actually addressed, and yet you handed the car back to me as if it were resolved. That's unacceptable. I brought the car in for a known and documented problem that is affecting system functionality, and you knowingly returned it to me in the exact same broken state. This is a complete failure of service, communication, and accountability--and it needs to be rectified immediately.

Great deal and no-pressure sales!…read more Drove from West Nashville and was definitely worth the drive. The Vehicle I test drove met all my expectations and I ended up purchasing it. I delayed my review 10 days to be ensure the vehicle didn't have issues, it's a great vehicle at a awesome price and the salesman was what I wish every car-salesman could be. Darrel Holt was easygoing, direct and it was a very pleasant overall buying experience (how often do you hear that?). Very happy with the vehicle and the buying experience. I will definitely go back to 231 for my next vehicle purchase.

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.

This business is amazing. The value is honest, and they are good people. Great cars. Not sleazy…read moreslimeballs.

From the owner: Quality Automobiles, Ford trucks,Mustangs,Chevy impalas, Ford Focus, 4WD trucks & Service since…read more1988. We buy clean cars. We Finance * Buy Here * Pay Here. Visit us today!

I have always had a great experience at Select Automotive. Chris is great to work with! Affordable…read moreand reliable cars! I would highly recommend him if you are looking for a used car in the Lebanon area.

By far the worst used dealership I have ever encountered. Not only did they sell a vehicle that's…read moreengine completely blew after 2,000 miles driven (had less than 100k miles and was a diesel) gave false information about the vehicle purchased , ensured that a warranty could be purchased through the loan company before deal was made; which (was false), didnt receive tags for 2 months and was promised service records that were never received. After notifying the owner of the blown engine; he said it wasn't his problem. Keep in mind the engine replacement cost over 16k on top of price of vehicle. This business shouldn't exist anymore. They are frauds

First thing you have to remember is this is a car dealer that prefers to make his money at…read moreAuctions. He and his associate were very friendly and we made the cash deal that day, were in and out in no time and bought a car for thousands less than the other car dealers we searched. The car is a good used car and we were not promised anything above what we received. I liked them and the treatment we received.

Great place. The Truck I wanted was sold but they took care of it. Recommended to anyone looking…read morefor an automobile. They will find what you need.

I completely disagree with any negative comments or reviews against this business. I am a young…read morebuyer and me and my experienced family went to check my new and current car out at this dealership. They were VERY respectful and stood behind every word that came out of their mouth, not to mention going out of their way to answer me on non staffed hours, very honest good people work at this facility. I was not pushed what so ever to make a deal and felt like I have ample information provided along with any services that I might've needed. I would recommended Sean specifically, but any of the workers can accommodate your needs. Sean is the bomb and no one can Change my mind! He is not undermining or malicious with his sales what so ever. If you don't wanna get screwed over I suggest you give them a shot because they can suit just about any need that you think you might have! Thanks guys!! Love my new ride

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.

Extremely long wait times with misleading tracking. I arrived at 12:00 PM, yet the text update they…read moresent showed my arrival time as 12:52 PM. When I questioned it, I showed proof that their own system sent my "arrival" text at 12:03 PM. This feels intentionally manipulated to make their wait times look better than they actually are -- they were off by nearly 50 minutes. Additionally, the sales approach was very aggressive. I understand upselling is part of the job, but the forceful tone made the experience uncomfortable and honestly made me less inclined to purchase anything extra. Lack of transparency, excessive waiting, and high-pressure sales made this a poor experience.

I want to thank Ryan for his outstanding service and sincere concern for the safety of my family…read moreand loved ones. We deeply value his assistance.