everyone in this clinic treats my and I with such care and experience every time we visit. All…read morethe veterinarians are compassionate and very knowledgeable. the staff and techs are helpful and friendly. I highly recommend this clinic.

First trip to this Vet ever and under the worst of circumstances. It's amazing to me when someone…read morebuilds a group of individuals when they are all brought together makes an amazing team! This place can be trusted in even the most horrible situations. This is my new vet clinic forever! Thanks team!

Animal Healthcare of Southlake has treated our border collie for many years. Unfortunately, the…read moreclinic recently had to help us euthanize this 13 1/2 year old pet. A couple of weeks after her passing, we received a condolence card from the clinic. Each staff member wrote a touching message. This unexpected gesture confirmed how much these folks care about their patients. I don't know if we will get another dog, but if we do, Animal Healthcare Clinic of Southlake will be our veterinarian.

New to this area and this office is ridiculous. Three visits and they have tried (every single…read moretime) to run up a huge bill for things we were not there to address. High cost treatments in situations where it is absolutely not necessary, all why trying to play on the emotions of our love for fur baby. We saw right through it. We just nodded and smiled and sad no thank you. For example, Our past vet was a guru. (He also treated exotics, had a TV show with live call in questions, and would always err on the least invasive approach first when suspecting a diagnosis.) We are also on our third dog of this breed. We questioned him about a situation (two dogs ago, 12+ years) He said, "leave it alone. Those situations work best when nature takes its course. Intervening could only result in long term complications with their tiny jaw bone." Much experience with this and many years later, the vet at AHCS went on and on about tests & surgery needed immediately. ‍ She was a piece of work! (We were like, thank you, but can we just get the script for heart worm meds?) The other times they have manufactured concerns and played on the negative outcomes if we don't do something (again not what we were there for). The joke is on them. They don't know my husband is a trauma boarded physician. When he asks why chase a rare/odd suspicion when there is no sign during daily living and no treatment anyway? They (especially techs) look like a deer in the headlights. Their reply was "don't you want to know?" Ha! He said, "I prefer to wait for symptoms before I begin investigating. " Beware!!! They will rack up a huge bill for NOTHING if you let them play on your emotions!!

Dr. O'Gorman really a smart, intuitive vet~ known him a long time; I highly recommend!read more

We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics

We recently moved to the area and was looking for a vet for my 2 year old puppy. I searched around…read moreand from the first phone call I had a pleasant interaction from there, I truly have loved my experience at TruBond Vet! Dr. Cito and the wonderful team are so lovely and eased all my worries in preparing for my dog; Cooper's surgery. I knew I found the right place, when Dr. Cito sat on the floor with my puppy when he introduced himself to her (she is a nervous gal). She left that apt happy and a belly fully of treats! In preparing for surgery I had a few appointments and the staff were so kind and took their time to explain my options and sent friendly text reminders about the upcoming appointments. They truly care about your fur baby and you as well! I've had such a lovely experience and I know you will to! Ps They also have an on-site groomer which is a great option. I haven't tried them yet!

I had high hopes for this practice after reading the reviews and taking my dogs here for several…read moremonths. After a routine exam, they advised me that my otherwise healthy 5-year-old dog needed a dental and gave me an estimate of around $900. The day of my dental, the vet called me and told me that my dog needed $3500 worth of dental work. I was shocked by the cost difference but I of course wanted my dog to have the best possible care, so I agreed. After his surgery, they told me to contact them immediately if I had any concerns. I felt reassured and supported, but it turns out that their concerns were merely performative. In the days following his surgery, my once vibrant and energetic dog was not himself. I understand that recovery takes time, but after a few days of observing some concerning symptoms (including blood in his stool), I made a follow up call to the vet. They blew off my concerns, but when I persisted, agreed to see him for a follow-up visit that would (surprise!) cost an undetermined amount of money. I'm now out $3500 and have a lethargic five-year-old dog. I couldn't even get a vet on the phone to listen to my concerns (despite one being available when I called), and they have demonstrated that they don't care about anything except taking more money from me. This is concerning, to say the least. I would expect this kind of behavior from a private equity-owned veterinary practice, but not from an independently owned office. Lesson learned: When you pay more for services, you don't necessarily get better care (or more caring, compassionate, and concerned practitioners) in return. I will be taking my business elsewhere, and you may want to consider that as well.

Everyone here is so incredibly sweet, caring, and dedicated to providing an excellent service to…read morepeople and their pets. I can't say enough good things about how they patiently worked with me as my dog experienced a major health crisis that required abdominal surgery. It was a hard decision to proceed at the time but I felt absolutely confident that he was receiving the best care from the absolute best people. 100000% recommend. Can't say it enough. Go here!

Over the last few weeks, I've been through an incredibly difficult situation with my dog, Maggie…read more What she went through was heartbreaking, and as any pet parent knows, when your dog is suffering, emotions run extremely high. My original review came from a place of fear, frustration, and deep worry about her future. After meeting with the team at Lantana Animal Hospital today, I feel it's important to update my review to reflect the full picture. They took the time to sit down with me, listen, explain, and truly understand what happened from my perspective. What stood out the most is that they weren't defensive, dismissive, or focused on money--they were compassionate and genuinely concerned about Maggie's well-being. They acknowledged the seriousness of the situation, and instead of distancing themselves, they leaned in. They made it clear that they care and are willing to work with me however they can to support Maggie moving forward. In a world where veterinary care can sometimes feel rushed or transactional, I appreciated seeing the human side of their team today. While this journey has been painful and far from what I hoped for Maggie, I do believe they want to do right by her and are committed to helping however possible. I'm updating my review to reflect that compassion and willingness to help.

They have been good to my animals and are knowledgeable. Their pricing is more reasonable when it…read moreis time to put your babies to sleep. This is always where I go. Dr. Thomlison is a very nice man.

Dr. Joe has looked after all of my children since 1985. I just want everyone to know how amazing he…read moreis and I am so thankful he's looking after Sammie who just had her cancer surgery today. She ran to meet us, excited and happy, as usual for Dr. Joe's patients. I honestly don't know who is more blessed....my pets or me having him as 'our' caretaker.

I have brought my dog Chandler in there for years, and Dr. Neely has always been amazing!! Also…read morewant to highlight one employee, Alfonso, for his kindness during the last visit.

My cat Rudy was coughing and vomit I took him to see Neely…read more, as Dr. Miranda is no longer at CityVet. Neely did full X-rays and said Rudy has asthma but I don't think he needs medication for it. And then he tells me that my Rudy may die , Neely continues to give me scenarios as to why his friends have died ! This man talked so much bs about things that are irrelevant to me and my Rudy's condition. Neely charged me 400$ just to hear him talk bs . I have talked with neighbors and they agreed that he talks way too much about nothing that pertains to pets health care. I took Rudy to another vet because this idiot Neely said he would die! I learned that country veterinarians are more knowledgeable and compassionate.. New vet said that Can't see the forest through the trees!! My Rudy was properly diagnosed and treated and doing good today. Neely wasted my time talking bs , he basically charged me to hear him talk a bunch of bs. It's like one neighbor said he talks a lot because he doesn't know shit ! I will never return to this veterinary clinic, now that Dr. Miranda is no longer there . Do not trust Neely with your pets health care ! I have never had a vet tell me that my pets are going to die without a reasonable and proper medical diagnosis. Below is a picture of my Rudy today

We have been taking our cats here for many years, first to Dr Cox and now to Dr Brennan. They have…read moreboth been amazing. Yesterday Dr Brennan saw one of my elderly cats for a slight limp and spent a good amount of time talking me through different options. It is obvious that he is extremely knowledgeable and also that he loves animals. The entire staff is friendly, caring and good at their jobs. We've recently tried 2 other local vets for fosters and nothing compares to Southlake Crossing.

I took my pet to Southlake Crossings and unfortunately, we experienced a misdiagnosis that…read moreimpacted my pet's health. My dog Chance has not been eating for weeks . They did blood work and even a urine sample. They said the tests came back okay and that it might be his teeth that's affecting him and that's the reason why he is not eating . We trusted this doctor and proceeded with his teeth getting cleaned and few teeth getting removed. It cost us $1100. After a week he still was not eating. After seeking a second opinion, we discovered the true issue and that my pet has liver damage and possibly cancer. We rushed him to an emergency vet and that is when we got the true diagnosis. I am so upset that the doctor had missed this when we first brought him for a check up. Please take your pet somewhere else. Our dogs will not be coming back here ever again and will be taking them to another clinic.