Stayed here in July of 2020 after the Governor allowed inter-island travel without having to submit a COVID test and the air fares were super low ($29 one way on Hawaiian Air from Oahu). Volcano House was also offering a deal for $135 a night, double Queen, Crater-view, local Kama'aina rate.
GETTING THERE: You must pay the Volcano National Park fee to enter in order to get to the hotel, which is $30 for a seven-day pass. The hotel is very close to entrance, and right across from the Volcanos Visitor Center (closed due to COVID in July).
PARKING: free, if you are staying in the hotel, which is a nice plus.
ENTRANCE: temperature check as well as mask required. The front desk staff were super friendly. Oldest continuously burning fire in the fire place in the lobby with chairs in front (146 yr old fire).
ROOMS: there are no elevators, so you must either stay on the first floor or lug your bags up to the second floor. The rooms are historical and old, but that's what I love. There were two queen beds, a small bathroom, and a strange large room off to the side, a large closet of sorts with a safe. There are no A/Cs in the room for good reason - it gets COLD at night and stays pretty cool in the day time.
The beds are comfy and pretty firm, pillows are soft and billowy. Noise factor varies. Because this is such an old hotel, everything is wood, and kids running up and down the halls at night were annoying. We could hear our neighbors talking during the day as everyone had their windows open (no A/C) but at night it was not a problem. One of the lamps near the bed wasn't working, so it was a bit dark.
There was a small table and two chairs for in-room dining. The dining room was closed for dinner due to COVID but you could eat breakfast downstairs in the socially-distanced lounge. Everything was served in paper plates and paper cups. Bring your own bottled water, as the charge for bottled water is prohibitive. We purchased a styrofoam cooler in Hilo at CVS, filled it up with ice and drinks before we got to the hotel, but had to lug the cooler up the stairs.
Bathroom was small, as typical in old historical places. No counter space for your toiletries. Shower had plentiful hot water. We did not have a tub.
I totally HATED the "butterknife" door handle - see my picture. I swear the person that thought it was a good idea to put a SHARP door handle that was hard to turn was a sheer sadist!
GIFT SHOP: There were two gift shops in the hotel lobby. One of the store employees were really sour that we were there. He did not want to be there, and let us know in no uncertain terms, but we didn't let him spoil our day, as most of the staff was stellar. The shop had everything from shirts, to jackets, touristy stuff like magnets and keychains and mugs and chocolates, and toiletries (front desk gave us toothbrushes free of charge as we forgot ours back home).
FOOD: Dine-in your room for dinner only (COVID). Food was decent but nothing special. Breakfast either dine-in your room or eat downstairs. Coffee was great. Staff was super nice. Pricey, as to be expected. Nothing around for several miles to eat, so you'll have to drive "off campus" to find some place to eat. You can add the food charges to your tab.
THINGS TO DO: hiking, lots of it, just outside the hotel grounds. We were bummed that Nahuku/Thurston Lava Tube was shut down. We walked around at night on the hotel grounds listening to the Coqui frogs sing, and looked up at the starry night sky as there was no light pollution from street lights, it was completely and utterly black, with a million stars in the sky. The Visitor Center is across from the hotel but that was shut down. There was an Art Gallery and store at the visitor center that was open but we did not go in.
LAVA and STEAM: Don't expect to see any lava unless the volcano is actively spewing lava. Do research before you book, otherwise you may be disappointed. We did see some steam coming out of the vents.
HISTORY: If you are a history buff, you must stay here. There's a thick booklet in the room that's free for guests to take, and a must-read. Ripley's Believe It Or Not reported in 1935 that the fire burning in the fireplace has been going on for 61 years. When the hotel was closed for renovation the fire was transferred to another hearth and kept going until now, which makes it 146 years old! There have been a lot of celebrities that stayed here, including Hawaiian royalty and Mark Twain.
STAFF: Everyone was super friendly except the gift shop guy, but he was an exception. I don't know if Volcano House makes it a habit to greet guests off with a wave from the parking lot, but three of the staff lined up and watched us leave, waving to us a farewell. That was a special touch to our last day there.
There's so much love and spirit here that I'll be sure to return. read more