I had a very disappointing experience here in March 2026. I brought my car in to check a few issues, but without clearly informing me, they charged separate diagnostic fees for each problem, which added up unexpectedly. The overall customer service at the dealership level was poor--staff were unhelpful and not supportive. It felt more focused on charging than actually helping the customer. I also reached out to Volkswagen customer service, but they couldn't do much since dealerships operate independently. Overall, not the kind of experience I expected from a German car brand. read more

I am writing to express my DISSATISFACTION with the POOR service I received at Volkswagen Midtown Toronto regarding my 2023 VW Taos. During my first maintenance appointment in June 2024, service advisor KEN LIU stated that the rear brake pads needed replacement due to excessive wear, a common issue for Taos models. He said they were replaced under an 18-month warranty and recommended a follow-up visit in 2025 for another replacement before the warranty expired. However, on September 24, 2025, at 28,000 km, another service advisor, Rodrigo, informed me that the rear brake pads needed replacement at a cost of over $800 because the warranty had expired in June 2025. I was told there was no record of the 2024 rear brake pad replacement, meaning the warranty was tied to the original vehicle purchase in July 2023. I requested confirmation from Ken Liu on why he lied to me and why he had earlier informed me that the brake pads had been replaced, but the dealership no longer employs him. While I trusted his initial assessment and didn't personally verify the replacement, the dealership should be accountable for the information provided by their employee. The lack of records and conflicting information regarding the warranty between these 2 advisors, and the fact that their Service Advisor (Ken Liu) was giving me false information, are concerning. They said that their record shows the rear brake pads measured 7mm thick in June 2024 (unreplaced), reflecting 5mm of wear since the July 2023 purchase, which is concerning, reflecting on the car's quality. This wear rate suggests a potentially dangerous level of wear in the next 7-10 months. Despite this, NO brake inspection was suggested during my next service visits in January and April 2025, even when I left the car there for DAYS during service. I believe the dealership should be responsible for the statements made by their former employee and address this warranty dispute. It leaves me with a sour taste to see how VOLKSWAGEN and this DEALERSHIP have let customers down with their service, DAMAGING the brand image. They seem to WIGGLE AWAY from responsibility, prioritizing PROFITS OVER ACCOUNTABILITY and risking losing customers as a result. read more

Terrible customer service and terrible managers. Worked with Gabe Wong who seemed to arbitrarily make up how long it would take to get a job done. Upon asking for clarification about how I would be billed he repeatedly talked around it, and then I got billed a higher than expected amount. The manager Chris didn't bother to try to resolve, he just took his employee's side and doubled down without even acknowledging that there was a problem with the communcation. read more

I recently took my VW passat( 2017) into Midtown VW in Toronto for a diagnostic check to determine the issue with my touchscreen. They called to let me know that my entire screen/console would need to be replaced and quoted me a price of 1800.00 + labour. I was tentative about committing to this( plus they told me there was a 6 month waiting period for the part as well). After reaching out to a friend who manages a sister dealership within this network to determine if I could get a slight discount- the dealership wrote back in an e-mail thread that the actual cost would be 2700.00 plus labor and they could discount it to 2400.00 plus labor. This represents a 40% hike from what the original service representative quoted me at the counter when I picked up my car. Not only was this shocking at the disconnect between management and service reps-but after I complained via email-not one rep reached out to apologize to me and mitigate damage control in terms of my experience at the dealership. Then -when I completed a customer satisfaction survey, my contact told me that because i dissed the dealership on my survey- I would not be welcome to ever come back there for any service work whatsoever. Shocking and unproffessonial conduct- and I would never recommend any of my friends, colleagues or clients to step foot into this dealership read more

I was always sceptical to use a dealership for any type of service .. however Volkswagen has never let me down. I never feel pressured into non immediate fixes + their pricing for oil changes etc are fair (synthetic isn't cheap anywhere!) However I took advantage this time of their detailing offers. Let me be real (although embarrassing...) my car had never been properly cleaned since 2017. And after getting a puppy in 2020 .. to the say the dog hair, sand, mud and sticks were a plenty would be an understatement. They kept my car for the day and when I picked it up I was blown away. You'd swear it was a brand new car. Will definitely use this service again. I should also mention, the customer care is top notch -- always! read more

DON'T DO SERVICING HERE! Go to another Dealer (15 min drive to Don-Valley location). Been going here since 2011, and since the recent management change, this place has fallen apart. Proof below: They tried to charge me $133.00 above the quoted price. They doubled the labour charge from what was mentioned 75 to 145. Tried to add another $60 by stating that my tires needed rotation due to improper installation (which was done by VW in the first place), and they couldn't prove that my vehicle entered the shop with misrotated tires. So, now I have to determine if, for three years, I've been on the road with misrotated tires due to poor workmanship from a vehicle conglomerate. Chris, the service manager, wouldn't take any accountability for this colossal mess up and insisted the price was right and that We had to pay. Without doing a thorough investigation into the matter. When we said we don't agree to the quality of work done here and put everything back, he said he would have to charge double as a pressure move. I can expect this kind of game from a local mechanic, but not from one of the largest vehicle manufacturers in the world. Disappointing left a negative impression on someone who has personally marketed this company in the best light. I hope VW HQ in Ajax listens to their customer's reviews and does something about the servicing provided at this location because this is DRASTICALLY below the expected and previously provided standard they had once prided themselves to! read more

Volkswagen MidTown Toronto - Car Dealers Near Me - Toronto, Ontario

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Can you believe I drive from downtown Toronto all the way to Scarborough because the service here makes it worthwhile? Friendly guys. All the details of my servicing were clearly explained along with the associated costs. I used the free shuttle service to hang out at the mall for a couple of hours. The car was hand washed and looked great! I'm storing my winter tires here. read more

My interaction with Daniel at Volkswagen Midtown Toronto was outstanding. He helped us with everything I could possibly need, he was alert, friendly and gave us peace of mind when we needed it. He was the absolute best manager I have ever interacted with at a car dealership, and I would recommend him to a family member or friend any day of the week. read more

Don't expect a shuttle back to home or work UNLESS you spend money. Factory updates and recalls don't count as service for them. Shame but Volkswagen Head Office is now aware. read more

I have to say its hard to be a car dealer, certainly when it comes to ratings. A-OK seems about as good as it can get for me. My aging Bug needs help 2 times a year and Agincourt Autohaus is A-OK. I use them for oil changes, winter service, tire rotations, and due to a bug in VW Beetle design headland and taillamp changing. The 40$ to change a light bulb ticks me off but really thats a car design flaw and I am glad the service department gets it done quickly. They have a great shuttle service that takes me to and from work and frankly if the prices were more in line with other vendor we use I would give them a Yay or even a woohoo. read more

Volkswagen MidTown Toronto - map - Car Dealers Near Me - Toronto, Ontario

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I did not buy my VW here, but I had nothing but excellent service during my car service. Car rental is paid by the dealership which is surprisingly not by 3 other dealers I've been to. The service is very punctual and provides an amazing appoitment coordination via email and telephone. Sebastian (Service Rep) is very knowledgeable and accommodating he looked after all three concerns I had with my car. During my first visit i was warmly welcomed by Sebastian and give a welcome gift - that was a nice touch! My car had problems with trunk (not opening properly). Sebastian knew the problem and made corresponding request. Other two dealerships (VW Villa and Yorkdale VW) told me that this was normal operation. Also, my car had problems with cracking noise when going over speed bumps during cold temperature. This was fixed as well. I originally thought it was bushings, but end up being my glove compartment :). Finally, my car had problems with the driver side plastic door handle. Again, Sebastian has ordered part for me to replace it. I was told in another dealer that it's not covered by warranty. During my initial visit two out of three problems were fixed and I was give a loner car (paid by dealership). I had to come back for the door handle and this time needed to wait at the dealer because the work only took 30 min. I would definitely be coming to this dealer with my VW and would definitely recommend Autohaus to my friends and family. Thank you Agincourt VW/Audi! read more

I made an appointment with a salesperson at the dealership. I tested a car and asked for pricing on other cars. Basically was told, if I wasn't going to buy that day, wouldn't be worth his time figuring out pricing. I called later and asked if I could be e-mailed price for another car. Confirmed that was possible. Still waiting three weeks later. I get that we are in a hot market and demand is high, but because of this awful service, I bought a car today, all cash, from another dealer further away. Horrible experience. read more

Excellent experience. My husband and I could not be more pleased with the customer service at this dealership. Jordan Khan went above and beyond what other sales reps consider their job to be. He is welcoming, low pressure and highly informative. He even left flowers for me in the car when my husband picked it up. :). We were introduced to the sales manager, Slav Starostin, who also was very pleasant. We would highly recommend anyone looking for a vehicle to visit this dealership. read more

What a great experience! Excellent customer service and quick turnaround time. We couldn't be happier with our new car. Raphael was a pleasure to work with. Very honest, personable and professional. Thank you again! read more

I am in the process of getting my eGolf from VW Midtown, and all I can say is WOW. There are number of aspects to my experience so far which blew me away and restored my faith that there still are great, and honest dealership and car salesman. I had the pleasure of dealing with Cameron, by far the most kind, patient, and friendly representative I have worked with. I first contacted him regarding an eGolf, and even though he knew the car will not be here for a while, he treated me with nothing but courtesy and respect. I have bugged him a bunch by checking up on the status of vehicle and price, but every single time he treated me with respect, and made me feel welcome. I have experienced being brushed off by number of VW sales people in other dealerships when asked about eGolf but Cameron was extremely helpful and friendly. I will be sure to refer all my friends and family to him as I am certain he will treat them very well. Now to the dealership, unlike almost ALL OTHER VW dealerships, Midtown is not greedy. Let me collaborate, it feels as if they care about their customers and dont see them solely as $$$$$. The reason I say this is because they made an exception for me which allowed me to be able to purchase the vehicle, and I do highly appreciate it. This to me shows a clear contrast between dealerships who want their customers to return and those who are in business for instant quick buck at any cost. Thank you management for doing this and I assure you, this deed though may seem insignificant will bring you a lot of my referrals. Cameron and VW MidTown have shown exemplary customer service and I would definitely recommend them to all my friends, family and coworkers. (10/10). I will update the review with photos of my car once I pick up. Thank you MidTown read more

This is definitely the best dealer I've experienced in the 30 years of buying new cars. The sales team are courteous, never waste my time, beyond amazing service quality. Having checking the price through various discussion forums, the dealer also gave me the best price without any push in selling add ons (they asked, but not pushed) on my 2018 Golf R. Should my budget is available, I'll come back next year to lease a car. read more

We bought a used (certified) Rabbit here a few years and had an excellent buying experience, as well as great follow-up service. Contrast that with the exceedingly poor customer and negligent service experiences we had with Yorkdale VW with our new Tiguan purchase there, and the choice of Toronto VW dealerships is clear - for goodness sakes, go to MidTown VW! read more

February 28 2019 This review spans two dealerships, Midtown volkswagen and downtown volkswagen. I have a Passat 2017 and almost from the beginning, when you use carplay, the person you are talking to can barely hear you. My attempt at resolution is the content of this story. I put up with it for a year before I got annoyed enough to deal with it. The service I received from Volkswagen Head Office has been deplorable and from the dealerships, somewhat better, but in the end, I will never ever purchase another VW again, not because it is a bad car, but because their people that sell and make them, once the sale is over, do not stand behind their product or care. A couple of weeks ago, I called Volkswagen Head office at the request of Jason, service manager at DOWN TOWN Volkswagen. (Toronto) Jason had my car twice over the span of a year and was unable to fix the fact that carplay doesn't work with my phone. Meaning that the person you are talking to hears crackling in the call. While my business partner was in the car with one of their service people a few weeks ago, he did make a call to me and the problem happened, and I recorded it and sent it to Jason. Jason had me do a whole bunch of things, like reseat the memory card, change cable etc. and I did and it did not fix the issue. He told me to take my iphone back a few operating systems and that would fix the issue, clearly a useless solution given security updates that we need to keep phones safe. He said he was unable to help me any further and I would have to take it up with Volkswagen Canada. He gave me the number 1 800 822 8987 to call. In and around 12th of March( I cannot remember the exact date) I called and spoke to a women names Shane and explained the issue. She assured me I would hear back by the following Thursday. A few days later. I heard nothing and called back and spoke to someone saying that they would have Shane call me, and he also told me Shane was a man not a women. I explained I spoke with a women and he told me I was wrong. I let a few days go by and I never heard anything back so I called Jason at DT VW and called a few times because I never heard back from him either, asking if he could get me an update. Jason, the service Manage at downtown VW also ignored my calls. I also left a message for the manager of the dealership in his VM, Ali. I heard nothing back from Ali either. Amazing way to treat clients. Even though I did not buy the car from Downtown Volkswagen, they still were just ignoring my calls. Early this week in frustration I called the place that sold me the car and bragged about Volkswagens amazing service that they gave.MidTown Volkswagen I spoke to Ellick (service manager and only guy that really tried to help) (Tuesday the 26th). I explained the whole story and he asked to see the car which I was fine with. He also finally spoke with Jason who told him that he did X,Y, and z and Ellick said that he would not need to see the car since that is what he would do. My only option was to deal with head office. He also informed me that head office did not call me back because they had nothing to tell me. Amazing company to deal with that just ignores you. He called head office and they told him what I wanted again, fix the issue or reduce my lease for price of carplay since it does not work. They said they would call me tomorrow (Wednesday the27th. It is not the 28th. I have heard nothing..) Ellick asked me to let him know if they don't call, so I did and and his response back was "I am very sorry to hear that." I found that to be a very disappointing response since two days before he said he would call head office back one last time. So here I am, being completely ignored by most people at Volkswagen, a company that not too long ago settled a law suit for using software to cheat on diesel emissions tests and apparently that cost them a fortune to settle. Feb 28 am, Shane called back, when I asked why so long she said she was told to tell people they get back in 48 hours, that is the protocol, even though she admitted lying and said they are too busy to do it in that timeframe, she is instructed by management to lie and say 1-2 days...knowing fully that they will not call back in that timeframe. I asked to speak to her manager, and she told me the same thing, I would get a call back in two days, but admitted it would be next week, she just had to say that , company policy. It is now March 13 and I have not received a call back. I sometimes wonder why they even have a number to call since they practice to ignore and not help. Feb 28, called VW finance, Susan to see if she could help , and she said that VW finance Canada , abides by what VW Canada decides and since they did not decide anything because they just ignore you there is nothing they can do. So as it stands today, no carplay that can make a call properly and no one prepared to make good on the fact that they cant fix it. read more

Friendly staff who makes buying a new car a very pleasant experience. Many thanks to Manuel, Slav and Angus!! read more

I purchased a new Golf R from Daniel and the manager Richard. Amazing folks. They made the experience effortless and pleasurable. Very professional and helped me get the vehicle sooner then expected. I can't thank them enough. I visited 2 other VW dealerships before coming to this dealership and the experience was night and day. I will only shop at this store going forward and highly recommend them!!! they gave me a great value for my trade in when other dealers tried to low ball me and even threw in a set of rubber mats!! thanks guys keep up the great work! read more

Bought a used car here recently. After a small hiccup regarding the 60K service, they got back to me in short order and completed the service for me. Steve Yongjun was very helpful and attentive! read more

I have for the past number of years leased VW Jettas from VW Midtown in Agincourt, driving from Waterloo to take advantage of the completely outstanding service and very competitive pricing they provide. I have most recently dealt with their Service Representative Angus Chen. I couldn't have been more satisfied with Angus. He is extremely knowledgeable, unfailingly courteous, patient, and very punctual in his responses to questions. His efficiency in dealing with all the administrative aspects of the lease was exemplary. Angus clearly went the proverbial "extra mile" in dealing with certain details of the lease. I always felt valued by Angus as a customer. He and the dealership really set the standard. I'll continue to make the drive from Waterloo to benefit from their outstanding service. Thanks, Angus. And thanks, too, to Phil Leung there, who took the trouble over a weekend to retrieve from Waterloo a set of winter tires I'd forgotten to bring with me to Midtown! Great job, guys! Thank you again! read more

Audi sells expensive cars. They should be well-built, reliable cars, supported by customer service worthy of that price range. The kind of service you might get at Lexus or Mercedes. My experience with this garage unfortunately is that reliability and service are not included in your $60, 000 + purchase. Service costs are outrageous, they would not even look at my car before I committed to paying 25 hours @ $120/hour in labor. That does not even include any repair costs, and they cannot even estimate what those costs might include. While speaking on the phone with Audi Canada, and directly to a service representative at Agincourt Audi: "So you're telling me that you will not even be able to tell me what repairs my car needs until I pay around $3000 to open up the car?"..."Yes." "Do you understand why I think that's ridiculous?"...dead silence. Don't buy from Agincourt. Don't buy an Audi. I've owned 3. read more

I work in the sales industry myself and Daphne is the worst sales I've ever seen. Not only does she not listen to what the customer wants, she prejudges the customer. She undermined our intention to actually purchase a vehicle. She requested that we purchase a car first prior to test driving. That defeats the purpose of a test drive. She went on to indicate that we probably wouldn't be able to afford it and Implied that VW is a high end car when it really isn't. She doesn't even know what we can afford or not. There's nothing more annoying and frustrating than a sales person who thinks she's on the top of the food chain when she's not and prejudges a customer of what they know. Someone needs to put her in her place and hope karma really comes around and smacks her in the face. I believe she needs to be retrained on her customer service Anyways no more VW - went with a Benz instead. read more

Overall a great dealership. Bought a car here last October and thought I was getting a good deal. Turned out it wasn't really and I was pressured into making a decision. I'm still pretty happy with my car but would have likely made a different choice had I been given more time to think and less pressure from the sales associate. Now I'm stuck in a 5 year finance and not sure if I can stand my car for that long. read more

Rating is strictly on my first experience with these guys. I am hoping it would go better next time. Brought my 2012 Audi S4 for a check-up. There were a couple of concerns I had: First one was a headlight, which has had condensation build-up, dried, and now there is a "fog like" effect inside one of them. I was told that these are vented, so I can only assume that it wasn't properly vented and it bugged me but the dealer said it is not under warranty, which I can kind of understand but also thought was a little unfair as the headlight is now messed up due to the manufacturer, not the user. Ok fine. Let's say it was exposed to the elements. Second concern was a fan, or a bearing, that came lose for the interior fan. The annoying part is that you can not reproduce the noise 100% of the time. Of course, by Murphys Law, it was not making the sound when I brought the car in. Which is also not a problem because as far as they know I can just be a picky driver who knows nothing about cars and can be imagining things, so I told them I will monitor it and come back. What really bothered me is I felt I was being treated more of a nuisance rather than a client. I can honestly say I was by no means pushy and listening more than talking but the entire experience did not leave me wishing to recommend or come back. The service advisor was ok but the mechanic was not at all welcoming. Had a "I am doing you a favour by talking to you" vibe and I did not at all feel welcome. They did not even suggest anything or offered to help or take a look nor did they offer to do something about the manufacturers headlight. It was basically "my problem" even-though the car is still well under manufacturers bumper-to-bumper warranty. I understand that it is a business, and a point of a business is to make money, but I sincerely think that clients should come first and not treated as money bags when there is something in it for a dealer and as rats when you have a question or a problem. I will try with them again, maybe, but this time I will call Audi Canada for clarifications and what can be done. read more

Amazing experience buying a certified pre-owned. Test drive, negotiation and deposit took exactly half an hour. Very helpful staff. Dealership was kind enough to keep the car until I managed to get the reasonable compensation for the written off car so I could pay for the pre-owned read more

terrible, terrible, terrible customer service from sales manager alex loureiro, he is very insulting and does not know how to treat customers. do not buy a car from him or from sales person jennifer chan, they are quite unprofessional, rude, insulting, if you have to have a volkswagen go to another dealership not to midtown toronto which is really in scarborough. buy elsewhere a car is a major investment and you deserve to be treated right alex loureiro behaves like a jerk and once you sign and he gets your money him and jennifer chan dont care about you or your car or that you are a volkswagen customer. truly disappointing. stay clear of volkswagen midtown toronto they are racist and act superior to you from the get go. read more

In 2013 I bought my first VW (GTI). IT WILL BE MY LAST. Simply put VW is, in my opinion, NOT HONOURING THE WARRANTY. From the day I picked up my car, the Radio and MDI (that connects your phone to the radio) have not been operating properly. I have described in detail the radio issue below. For 3 years I have complained to both VW MidTown and Bytek VW in Ottawa about my radio. For 3 years they have delayed acting, telling me that they have notified VW Canada and they are working to fix the issue. They assured me that if it was up to them they would replace the radio but they need permission from VW Canada before they can do so under the warranty. Naively I believed them. I finally contacted VW Canada and they seemed to have no knowledge of the issues I have been having. They also informed me that decision to not replace the radio was actually with the dealership at VW MidTown and they were refusing to do so because technically the radio would turn on (even though, on occasion, no sound would actually come out of the radio). VW Canada is currently reviewing the matter to see if there are any other options but I suspect that is just more delay tactics in the hope that I just give up and drop the issue. Defects can be expected, but I am deeply disappointed with the way VW has handled the situation. They seem all too content to have sold me a car with defective electronics and while they claim to be actively working to resolve the issue, nothing seems to happen unless I constantly harass them. Unfortunately, this attitude seems to be part of the corporate culture as I have been in contact with 2 dealerships as well as VW Canada offices and have encountered employees that are indifferent and occasionally deceitful. I REGRET SELLING MY MAZDA AND I URGE ANYONE THINKING OF BUYING A VW TO CONSIDER OTHER OPTIONS. Details on the radio issues: While the radio unit occasionally works as it should, I usually run into at least one of the following issues multiple times a week: - The AM/FM radio would turn on but no sound would come out of the radio. I could switch channels and switch bands but no sound would come out of any station. Adjusting the volume knob does nothing nor does turning the unit off and back on. Occasionally restarting the engine resolves the issue but sometimes the issue persists even after turning the engine off for over an hour. I recorded video of this occurring and have shown it to VW. - The Bluetooth audio streaming is inconsistent. I could be streaming a song from my iPhone and all of a sudden it will pause the audio playback approximately every 30 seconds. Even when it is working properly it is barely usable as many other people have noted that it is of very poor quality. - The main issue I have had is when I plugin my phone to the MDI in order to play the music on it. This has been giving me issues from the the day I picked up my new car from the dealership. Since that time there has been an ever expanding list of strange behavior that prevent the radio from working properly. This includes: o Abruptly shutting off the music by switching from the "Media-IN" channel to the "Aux" channel even though I have nothing plugged into the Aux port. Once it switches over it does not switch back. Adjusting the volume knob does nothing nor does turning the unit off and back on. Occasionally restarting the engine resolves the issue but sometimes the issue persists even after turning the engine off for over an hour. o Occasionally it will switch from Media In to Aux and the music will continue to play but I lose the ability to switch tracks from the steering wheel or head unit. o Starting the song in the middle of the track and not the beginning. If I press next, it will start the next track somewhere in the middle. o Playing one song and displaying a different track title. Employees at VW Midtown have seen my radio doing this. read more

I recently purchase a pre-owned certified inspected VW from them and within less then a month, I have had to go in three times for parts replacement. Thankfully, the car is under few months under manufacturer's warranty, but as of right now I'm preety skeptical of any ongoing issues pass the warranty. The sales manager was not willing to help out on any front to provide an extended warranty and nor was VW Canada. Overall, I would not recommend a VW as the brand does not stand behind its quality of "110 inspection" on pre-owned certified. Horrible experience and now I'm stuck with a car that may have recurring issues. read more

Cannot recommend Agincourt Audi / Mid Town Audi. Had an A6 previously that was serviced at both Agincourt and Pfaff. Agincourt always seems to upcharge on service. I finally took the extra 1/2 hour drive to go to Pfaff and received service to my satisfaction. Recently purchased a 2010 A5 preowned. The one key fob deprogrammed so I called Audi Canada in advance before taking it to Agincourt to see if it was covered by the warranty They confirmed it was so I went to Agincourt Audi to get it corrected. It was reprogrammed on their computer and I wasn't surprised to be presented with a bill for 42.00. Not going to break the bank but when I mentioned that Audi Canada said it was covered by the warranty they said it wasn't. I'm not going to worry about the amount but it always seems you get the extra squeeze at Agincourt. Now my B&O radio went dead this weekend so I will call Audi head office again to see if it is covered by the warranty. Will have to take extra time to drive to Pfaff. I can't tell you the number of people I have spoken to that don't like to buy or service their cars at Agincour / Midtown Audi. read more