I took my guitar in for a little tuneup on my fret board. He was very nice as professional. Had it…read moredone the same day. Only a couple of hours. Came back exactly how I wanted it. You can tell they take pride in their work. Definitely coming back for any future guitar needs

Spoke with the owner George very accommodating and professionally friendly looking forward to doing…read morebusiness with this gentleman

Great service, they helped me get my sons electric guitar restrung, they were fast and reliable and…read morevery reasonable in pricing. Very nice, professional, I will continue to go here from now on.

Hello, I approached Imperial Vintage Guitars to sell my…read moremusical instrument, which is valued at approximately $1000. However, the company representatives offered me only $100 -- a figure far below its fair market value. When I pointed out that the offer was unfair, they falsely claimed that my instrument was "fake" without providing any evidence. Furthermore, they treated me in a mocking and disrespectful manner. I find this behavior highly unprofessional, misleading, and degrading towards customers. My product may not be worth $1000 but it is being sold for $1250 online. They may make a profit but this is deceiving people. My correspondence is attached. I do not recommend you to shop from such companies.

I got a Taylor Acoustic Guitar on December 1, 2025. I took it back to the guitar shop I purchased…read moreit from, two times with the complaint that it sounded horrible. The mids were twangy, the sound was thin and I was dissatisfied with the overall sound. They tested it and said it was fine and that they did not hear what I was hearing. After playing the guitar on six gigs and cringing each time I played it, I decided to have the GO ACOUSTIC AUDIO install on my guitar. On their website, I saw that an official installer, Renson Guitar Shop was thirty minutes away from me (Pasadena). Long story short, I took the guitar in and spoke to Noric Renson about installing the system. OMG, what a friendly and knowledgeable person he is. In a quick turn around, he did a most beautiful installation. We tested the guitar and he even polished the surface. I played the guitar on a gig the next night and was completely blown away! Was this the same Taylor? Rich tones and a clean resonance. I had to call Noric the next work day to express my complete satisfaction with his quality work. I'll be taking my acoustic guitars to Renson Guitar Shop in the future and I strongly recommend that you do the same...you will be completely satisfie. Phil Luna Lunatunes Studio Pasadena, CA

Noric Renson is a master at guitar repair and maininance. He had done work on a couple of my…read moreguitars and the work was outstanding.

I love this store and eagerly awaiting it to re-open. All the others are far from home. This is MY…read moreguitar center

My experience was in reverse. Returning the item was more pleasant than purchasing the item. We…read morewent there to buy a speaker for our son. Buying it was a bit stressful, the answer to our questions were hard to come by and we had to carry this big speaker to the car. That said the experience wasn't bad, but, I believe for someone like me who doesn't have knowledge of speakers, a little more education would have been helpful. I am sure this an ideal place for musicians who know what they want. Unfortunately, I bought the wrong speaker. When I returned it, the staff member was pleasant and didn't make a fuss about it.

They did a restring and set up of a fretless bass of mine. Great work, done on time, for the agreed…read moreupon price..Bought a soft gig bag as well.. Five stars..

Was completely ignored during my 15 minutes in the store ... as the only customer. They have what…read moreappears to be a large selection of rather cheap instruments if you can find anything in the chaos.

Great service and hang! Talked about everything from cables to monitors to ad/da to human hearing…read more This shop rocks!

Nice guitar shop with both new and used guitars plus equipment. Two stools for customers to sit and…read moretry out what they like. Friendly staff.

This place is amazing. They have the coolest stuff and as if that wasn't enough, they have the…read morenicest staff. They let my son plug in a guitar and play a little. Definitely recommend for those that are interested in music.

Ben and Sam were great. they know their products! I will definitely come back here to buy a sick…read moreguitar soon

After several years spent completing several projects, finally, circled back to have Randy create a…read more"proper" pick-guard for this ESP HHH Custom project to replace the temporary "LP" version (see earlier image) applied initially for protection during break-in period. The one-off result is tastefully perfect! Unrelated and additionally, upon deciding to level-up the bottom end from 4-string Ibanez (see image) to 6-string Ibanez bas (see image), requested Randy assist with swapping some provided OEM Ibanez hardware/parts to further refine a "Signature Series" prototype.

I decided to learn the ukulele and Im a lefty so I asked Randy to flip it for me. He was super…read moreresponsive and did the work in a nice amount of time. I had contacted others before hin and never heard anything back so having someone get back to you quickly and being so helpful is amazing. My ukulele sounds so much better after the flip and the work he did. I'm sure I will be back in the future!

This intimate shop has a super personal and welcoming vibe. There are legit industry experts there…read moreto help, but no sales pressure all. They have some of the most incredible instruments in the world. They even make to order--whatever your heart desires! This is THE place for service and selection. Highly recommended!

Absolutely great staff. Recently purchased some pickups and had issues with the bridge pickup. They…read moreswitched 'em out right away and now I'm rockin'. Thank you!

Nothing comes close in terms of a store that provides legitimate value. Doing whatever i can to…read moremake sure any money going toward new equipment is spent at Big City Music.

After reading some forums online and watching various YouTube videos to see what modulars were all…read moreabout, Big City Music was considered one of the best in the nation. I stopped by on the way home to explore modular synths for the first time, hoping I'd get that "feeling" like this is a perfect fit for me. Thanks to seeing Big City Music here on Yelp, I drove to their address but had trouble finding the building because there were no signs anywhere. From Ventura, it looked like there was an abandoned building at the address listed. So, I called and talked to Roger. He was great to talk to and said they usually ask customers to make an appointment to stop by. Lucky for me they were available at that time and I could stop in. He gave me better directions, since the entrance was actually off Ventura Blvd. Big City Music is unlike any other music store I've been to. It feels like I'm entering a "secret club" where you go enter through back door and walk into a room-sized warehouse full of boxes and supplies everywhere. Roger was glad to see me and introduced himself right away. He then pointed me to the demo room, where there are several large modular synths, some (very nice) keyboards, guitar pedals, vintage gear and a couple people (Stephi and Morgan) ready to help out. I mentioned I was new to modular synths and wanted to mess around a bit to get a feel for what they can do. Stephi cleared off a module and handed me some patch cables to mess around as much as I wanted. I never felt rushed the entire time I was there. At first, I was clueless. Just clueless. I started having doubts immediately. What the F was I doing here? Rather than allowing them to hear my embarrassingly-awful sounds I'd be making, I popped on some headphones and patched on the fly. After a half-hour, I felt comfortable enough to ask Morgan a few questions about the basics. He jumped right in on their massive modular and started patching like a mad scientist, showing me what all the modules can do. I was very impressed with his knowledge and passion. I instantly felt at ease, even though I had very little knowledge of what was going on. The way he explained things were super helpful. Since my first visit, I decided to take the dive into modular and have returned. I bought a Monorocket case, some patch cables and a few modules to get me started. I'll definitely be coming back here to fill up my case over the coming months and ask for a couple more tutorials. I'm very lucky to live so close to this great store and to learn from awesome people. Cheers--