I took my guitar in for a little tuneup on my fret board. He was very nice as professional. Had it…read moredone the same day. Only a couple of hours. Came back exactly how I wanted it. You can tell they take pride in their work. Definitely coming back for any future guitar needs

Spoke with the owner George very accommodating and professionally friendly looking forward to doing…read morebusiness with this gentleman

Great service, they helped me get my sons electric guitar restrung, they were fast and reliable and…read morevery reasonable in pricing. Very nice, professional, I will continue to go here from now on.

Sell bunk gear make sure you inspect thoroughly staff lies and says things are in great condition…read more Nope first time I plugged in the input fell apart. Ask them to fix it and "uh well man, I don't know what to tell you". Here is what I tell you. Never again! Beware these guys are clowns. Just read dudes response. Let's add liar to the list!! Shane on you bud. Pack up Burbank doesn't need ppl like you here.

Noric Renson is a master at guitar repair and maininance. He had done work on a couple of my…read moreguitars and the work was outstanding.

What a nice guy!…read more Helped me fix my guitar strap right away, talked about cassettes and records and CDs. Couldn't recommend going here enough. Thanks buddy!

I love this store and eagerly awaiting it to re-open. All the others are far from home. This is MY…read moreguitar center

My experience was in reverse. Returning the item was more pleasant than purchasing the item. We…read morewent there to buy a speaker for our son. Buying it was a bit stressful, the answer to our questions were hard to come by and we had to carry this big speaker to the car. That said the experience wasn't bad, but, I believe for someone like me who doesn't have knowledge of speakers, a little more education would have been helpful. I am sure this an ideal place for musicians who know what they want. Unfortunately, I bought the wrong speaker. When I returned it, the staff member was pleasant and didn't make a fuss about it.

They did a restring and set up of a fretless bass of mine. Great work, done on time, for the agreed…read moreupon price..Bought a soft gig bag as well.. Five stars..

Was completely ignored during my 15 minutes in the store ... as the only customer. They have what…read moreappears to be a large selection of rather cheap instruments if you can find anything in the chaos.

Great service and hang! Talked about everything from cables to monitors to ad/da to human hearing…read more This shop rocks!

Nice guitar shop with both new and used guitars plus equipment. Two stools for customers to sit and…read moretry out what they like. Friendly staff.

Ben and Sam were great. they know their products! I will definitely come back here to buy a sick…read moreguitar soon

This place is amazing. They have the coolest stuff and as if that wasn't enough, they have the…read morenicest staff. They let my son plug in a guitar and play a little. Definitely recommend for those that are interested in music.

After several years spent completing several projects, finally, circled back to have Randy create a…read more"proper" pick-guard for this ESP HHH Custom project to replace the temporary "LP" version (see earlier image) applied initially for protection during break-in period. The one-off result is tastefully perfect! Unrelated and additionally, upon deciding to level-up the bottom end from 4-string Ibanez (see image) to 6-string Ibanez bas (see image), requested Randy assist with swapping some provided OEM Ibanez hardware/parts to further refine a "Signature Series" prototype.

What can I say? Randy is an absolute legend. The best guitar setup, value and prices I've ever had…read moreon multiple occasions and guitars now. I used to go to another guy who is arrogant and over-charges (we all know who I'm talking about) and the experience with Randy is the total opposite. A++ all the way. I'll never take my guitars anywhere else ever again. Randy FTW!!!

This intimate shop has a super personal and welcoming vibe. There are legit industry experts there…read moreto help, but no sales pressure all. They have some of the most incredible instruments in the world. They even make to order--whatever your heart desires! This is THE place for service and selection. Highly recommended!

Absolutely great staff. Recently purchased some pickups and had issues with the bridge pickup. They…read moreswitched 'em out right away and now I'm rockin'. Thank you!

Nothing comes close in terms of a store that provides legitimate value. Doing whatever i can to…read moremake sure any money going toward new equipment is spent at Big City Music.

After reading some forums online and watching various YouTube videos to see what modulars were all…read moreabout, Big City Music was considered one of the best in the nation. I stopped by on the way home to explore modular synths for the first time, hoping I'd get that "feeling" like this is a perfect fit for me. Thanks to seeing Big City Music here on Yelp, I drove to their address but had trouble finding the building because there were no signs anywhere. From Ventura, it looked like there was an abandoned building at the address listed. So, I called and talked to Roger. He was great to talk to and said they usually ask customers to make an appointment to stop by. Lucky for me they were available at that time and I could stop in. He gave me better directions, since the entrance was actually off Ventura Blvd. Big City Music is unlike any other music store I've been to. It feels like I'm entering a "secret club" where you go enter through back door and walk into a room-sized warehouse full of boxes and supplies everywhere. Roger was glad to see me and introduced himself right away. He then pointed me to the demo room, where there are several large modular synths, some (very nice) keyboards, guitar pedals, vintage gear and a couple people (Stephi and Morgan) ready to help out. I mentioned I was new to modular synths and wanted to mess around a bit to get a feel for what they can do. Stephi cleared off a module and handed me some patch cables to mess around as much as I wanted. I never felt rushed the entire time I was there. At first, I was clueless. Just clueless. I started having doubts immediately. What the F was I doing here? Rather than allowing them to hear my embarrassingly-awful sounds I'd be making, I popped on some headphones and patched on the fly. After a half-hour, I felt comfortable enough to ask Morgan a few questions about the basics. He jumped right in on their massive modular and started patching like a mad scientist, showing me what all the modules can do. I was very impressed with his knowledge and passion. I instantly felt at ease, even though I had very little knowledge of what was going on. The way he explained things were super helpful. Since my first visit, I decided to take the dive into modular and have returned. I bought a Monorocket case, some patch cables and a few modules to get me started. I'll definitely be coming back here to fill up my case over the coming months and ask for a couple more tutorials. I'm very lucky to live so close to this great store and to learn from awesome people. Cheers--