The place is spotless and everything works every time. My last visit I didn't follow the clearly…read moreposted and very understandable instructions. As a result, the charge was considerably more than I thought it should be. Again, this was MY error. I contacted the owner and we figured out what happened. As a result, he issued a refund. Customer service at its finest.

a perfect place to wash my car... exactly what I was looking for... I'll be there at least every…read moreother week keeping my car nice and clean! great value and nice and clean bays...

Friendly faces and great quality car wash. A little on the pricier end but well worth it for the…read morehospitality.

If you subscribe to their monthly car washes, WATCH YOUR CHARGES! They charged us an additional…read moremembership fee for quite some time before we noticed it and couldn't explain how it happened and refused to refund the mistake beyond 6 months. Their system seemed unintelligible to even those who worked there. Terrible customer service and bad business morals.

Excellent car wash with amiable staff and highly effective vacuums! Their prices seem to have…read moregone up though.

PLEASE TAKE YOUR BUSINESS ELSEWHERE IF YOU WANT accountability FOR ANY DAMAGE CAUSED BY THIS…read moreESTABLISHMENT. I took my car to the Hurricane Express carwash on East Brainerd Road on May 22, 2023, for a carwash. After coming out of the wash I noticed that my brand new car's back windshield wiper was broken during the wash. And not only was the entire wiper blade broken off but the casing too. I immediately reported this to the employees. They reviewed the camera footage and stated that the damage did occur during the wash and that they would file an incident report immediately. I truly thought hurricane express would take accountability and reach out to fix the damage caused by their car wash. After a month of not hearing back from them, I visited the east brainerd location again to ask and was told the same thing. After a week, I reached out to them through their website, and on June 23, 2023 I received an email that a damage claim status update was reported to management and that they would call. This email was the last and ONLY communication I received from this company. I have tried emailing them and reaching out through their website several times but still no response. It has been over a month and a half, and my brand-new car is still damaged. At the very least someone could have reached out to me within these past 45 days to resolve this issue, but nothing.

It's simple fast and it did a decent job on my car. No it's not like a 50$ handjob but it's ok in a…read morepinch

been coming here for about 5 months now and Jason been doing an amazing job! He is friendly,…read morehardworking, and pays attention to every detail. He makes sure my car looks spotless and took the time to make sure I was happy with the results. It's not often you come across someone who takes so much pride in their work! If you stop by, I definitely recommend asking for Jason--you won't be disappointed!

The BEST hand wash in town!! I clean my car ALOT and have had it cleaned a lot, no one does it…read morebetter than Skip! Pays attention to detail, goes above and beyond. The value of the service is amazing. He detailed the inside and washed the outside.

When I'm traveling out on the road, the last thing I need to worry about is someone who knows how…read moreto wash a car that has been wrapped. I was fortunate to find another stellar hand wash place in my travels. Guy who runs the place is super cool really hustles, and is a stickler for detail. The wash cost me $35 which is a little more than I normally pay, but he did a really good job. The good news was he was able to take me right in and take care of everything on a moment's notice. If I ever come back out this way again I need my car wash this is where I will go.

So slooooooow! came by at 2pm. Not enough workers and no one helping each other out. Some…read moreuncomfortable personal conversations in the waiting room. One and done for me.

This place has gone downhill. They never clean the car well. Everyone is just chit chatting while…read morewiping your car. There's always dirt still in the car like it was never cleaned at all. Charging $42 for it was not worth it at all.

Came through here to get a ton of road salt off my car. Their wash barely even touched the front…read moregrill and back of my car. Pretty disappointed.

Last week my husband did as he always has and took our truck to Modwash on Cummings in Chattanooga…read moreafter work at Memorial Hospital. As always he walks around our truck before the wash and touches up the inside of the truck, after the wash he always does a walk around and cleans off any extra water drippings to ensure no dry water looks. As he began the walk around he IMMEDIATELY saw 3 jarring scratches on the driver's side hood! He IMMEDIATELY spoke with staff that staff then spoke with the manager. As the manager tells my husband nothing can be done to help, the staff hands my husband a handwritten contact number for Modwash headquarters. The LACK of any care nor respect, my husband asked them to CANCEL his membership! A week later Modwash calls my husband stating that there is nothing in their wash that would scratch so therefore they are not responsible. We have 1 vehicle, bought brand new, my husband ensures the truck is always topnotch to ensure the longevity! Your company has COMPLETELY made a mockery in the utter insulting disrespect! We will ensure other car owners whom take pride in their vehicles by getting membership at Modwash know the Real Risks of trusting your wash.

Full disclosure, I'm a subscriber. I like the owner's business model, I like the availability of…read morestores all over town, the staff is friendly and helpful whichever location you happen to choose. I recommend fully the subscription approach, it's the best value. Give it a try though as a single use, you'll see what I mean. Everything you need to fully clean your car inside and out, is available for you.

I frequent 3 locations depending on where I am. They are always understaffed. The staff is…read moretypically lazy and not where they need to be. The members gate rarely works. I've waited until I backed up and left. They put the brushes away a couple hours before they close. Something is ALWAYS broken in the wash. They pass out wet towels to wipe your car with. Convenient location is all they have. There is a new car wash opening soon near me. I hope to be rid of this bare minimum company. For what they charge, I have 2 vehicles, I'd expect a much better service. I hate going there anymore and hope to have a better option soon.