Dr. Sonia Kapoor is the absolute BEST doctor in the world. Angela is the absolute BEST nurse in the world. I've been a patient of this fabulous duo for many years, and I have so much gratitude for the professional, friendly healthcare services I've received over the years. read more

I was on hold for over 15minutes today trying to make an appointment. They kept picking up the phone and hanging up. Once I heard someone say how excited her daughter is to go on a field trip tomorrow. If you are that busy to make me wait 15 minutes , you would not have time for personal conversations. The customer service which was not great to begin with has gone down hill since they left the Deep Creek office. And now I am leaving them. I called Sentara and they answered the phone and I have a new patient appointment next week. read more

My son's symptoms were dismissed as a 'cold' by the NP Amanda. A discussion was had where I requested a viral panel & a chest xray. The xray came back as pneumonia. The NP called me, said it came back as pneumonia & she would call in an antibiotic. Upon getting to the pharmacy, the pharmacist said the antibiotic called in was inappropriate for his age & also not the correct medication for pneumonia. I called the office at 12:43 to let them know to call in an appropriate antibiotic. It's now 4:14pm & I have called the office 4 times. We still do not have a proper antibiotic as the NP has not called one in. Delaying patient care for pneumonia is a no no. I will never use this office or this provider again. read more

I was seeing a Dr there for almost 8 years and switched for personal reasons to another Nurse who I ended up not liking so I went to switch back to my provider and was told my a rude desk person named Ericka that I couldn't go back to my Dr and that yeah the only option was to wait for a Dr appt 5 months out for care!!! Absolutely rude and insincere. Do not go to this office if your looking for compassion and quality care. read more

I was a patient with Dr. Toe for the last 6 years. I really have no complaints about him or his service. The problem is with the staff. I was given a prescription by the doctor and was trying to fill it, but paperwork was not sent in, when it was, it was not correct. I made more than a few attempts to speak with the staff to get the issues resolved so i can fill my prescription. I repeatedly indicated that I have been without my medication; I'm a diabetic, for a week. When i was at my last straw and finally got to speak to my physician's nurse, she stated it was the first time hearing about it... Obviously the staff cares nothing about their responsibilities. As I said, nothing against Dr. Toe. I am no longer a patient there as of today. read more

I've been seeing Dr. Susan Kim-Foley for 7 years. My parents have been going to her for much longer than that. She's very kind woman. When I see her the wait is never long. She takes her time talking to me and listens to me :) she's gone the extra mile for my dad when he was applying for disability. She made sure to get all of his paper work done ASAP. Sadly I can't say the same things for Dr. To. He is EXTREMELY rude. I've dealt with him a few times while Dr. Kim-Foley was on vacation. He treats you as if he's doing you a huge favor and rolls his eyes. He's often talked down to me and has openly judged me. AVOID HIM. My younger sister, Jessica M., recently had an awful experience with him. She is on yelp so I'm sure she will be reviewing this place soon so I'll let her say what happened :) The other staff is very friendly :) I've never had any issues with them. In July they moved to the new building so the address is different. I will update that later. read more

Unbelievable bad service. Dealing with this office today, and specifically nurse Denise is worse than the DMV. I was on hold for 45 minutes trying to get through to someone. Then my test results were causally read to me with no details, and when I asked how I can access my results Denise said- "I don't know." She told me my results were "normal", when as discussed with my doctor previously they were not. She seemed very uninformed about the details of my case, and confused (saying things like, I can't find the results, putting me back on hold for a lengthy time, brushing off my concerns.) Quite frankly the doctor should have followed up, and not handed this off to a nurse who couldn't answer basic questions. Healthcare in Hampton Roads is looking more and more like a third world country. With all the technology available, I would expect much better patient care and service. At least hire someone who will answer the phones, and let patients access their labs with the ability to message their doctor. I've lived all over the country, and this is how it's normally done. * follow up to this review: Dr. Espino refused to acknowledge the problems with her office, and blamed me for the interaction with the nurse. She then wanted me to jump through hoops to obtain documentation from another physician which she never stated she needed to begin with. She is also not knowledgeable about modern science with interpreting lab results for an individual patient. That pretty much sums it up... the lack of accountability comes from the top. read more

Dr. Madren is a wonderful doctor. I take my daughter to see him and he makes sure to spend the time to get to know his patients and thoroughly address all concerns and issues. He's very kind and my 2 year old who is very selective when it comes to people likes him. The office staff is extremely kind and helpful. It's nice go to a doctor and have an all around pleasant experience and feel like they genuinely care. My daughter actually looks forward to doctor visits with him. He is very respectful of my choices as far as my daughter's medical care. read more

I have been going to Volvo Medical Associates for almost 3 years. While I am pleased with the doctors I've seen the costumer service decline greatly. When calling to make a appointment I have stayed on hold for over 9 minutes. I rarely receive a callback when I do leave a message. I tried to get a flu shot only to leave because I sat in the waiting room for 30 minutes. I sat in the waiting room for 40 minutes to get blood work done. read more

My children see Dr. Madren and we just love him!! From a parents standpoint, he listens and respects our family more than any other doctor I've seen. He never makes me feel stupid or that I'm doing something wrong. He doesn't ask useless questions and is always kind and professional. My kids are never scared or nervous to see him and actually look forward to our visits so they can get one of Dr. Madrens glove balloons. I can't say enough good things about him!! read more

I had the worst experience this morning with this office. I was turned away for being pregnant with a non Ob related matter. Not only have they made me feel like crap but they have left me with an impression and feeling that is not good. I will not return back to this practice. read more