Average Selection but what wins me over is the friendly and helpful employees! See you again Charles!

I really hate to leave bad review but this store really deserve -5 customer service . I usually like shopping at Vons but this Vons is the worst I even been too . The store seems old and not organized . Cashiers are not helpful at all and there is always always a long line to check out . They don't open more than 2 checkout whatever the number of people are waiting . The other day , a lady was trying to check out and I was the one after her in line . She was double check the prices of every item she had in her basket and the cashier look he is enjoying her conversation and kept all people to wait long time . She was in the checkout more than 15 minutes on estimation. I asked politely , is there any other coworker help me check out faster . He told me hold on hold on man . Seems like he wanted to fight me for asking . I just left the store and I don't want to shop there anymore . Slow motion Vons . You need like 100 years to checkout read more

This has become my store!! Daisy in the Deli is always so happy and helpful when I need assistance. She helps me find the things I need with a smile. And John in produce is always cleaning and displaying the freshest items available. He's always pleasant and helpful when I have a question. Thank you for the friendly service and helpful staff. See you soon! read more

This Vons is where I go every friday to take advantage of the major deals they have. on top of the "$5 Friday" which has several frivolous items at 5 bucks each. On top of that if you use your club card, you get special deals (some constant some weekly). On top of those deals, you can utilize the website for online coupons you can load directly on your card. AND ON TOP OF EVEN THOSE DEALS, the Vons site has customized coupons based on your shopping habits for even deeper discounts (which works for me since I use up most of my consumables in a week). I routinely chop my grocery bills in half using all these deals, and the staff at this location are so, so nice! Combined with the location of only a few blocks from my place and we have a winner! The Deli has a sandwich maker next to the hot foods, and the dude is usually on point with the fresh meats and veggies. The chicken tenders at this location are huge and crunchy and actually would go well themselves on a sandwich or roll. read more

GET OUT!! GO TO RALPHS OR A PRIVATE STORE :) Yes! I have had one of the most embarrassing, humiliating, rudest experiences at a grocery store thus far in my wise years. It really does not matter who I am, what I have accomplished, where I had fallen and uprisen to prosper in this ugly world. What matters is how I was treated at this location, as well as the complete disgust for the Vons Super Market chains that now stains the very fabrics of how I was brought up and how I was as a customer service rep and relations manager in a few huge companies... As matter I would have been fired if I treated any clients in that manner... I blame the management.. shit rolls down hill. It was super apparent that the GM of this store treats the employees. One even commented after trying to help me with my purchase "Where is that grumpy fucker," as the security guard giggled and said "You know it." I was treated horrible by the two cashiers.. I was treated poorly. They were not gentlemen. I even said "I feel like an idiot and feel like I am being like a criminal." And my weak US Military Honorable discharge veteran, who is a bad ass, cried.. I had actual tears coming out of my eyes. I digress... I walked in the store to shop. I received a egift card from a client. My mistake was that I did not print the sucker... I the environmentalist over looked that disclosure.. oops sorry I use my movie gift cards all the time. I am looking at one right now and it says to print... I never knew that. I have always used my smart phone because there is a scanner on those as well... and it says electronic... I guess.. a printer is electronics ... defeating our efforts to save the trees and mother earth. Never have said a word to me about having a printout... Also, Trader Joes has the same procedure.. I have the scanner on my phone deplete that card!! Spend the money!! If I knew I would have printed it... and then would have printed my Vons egift card too... Call the FIREDEPARTMENT read more

Im a frequent customer here and the service is like a rollercoaster. I went in to purchase a couple items and had a question where a gift bag would be and an employee directed me to a manager in line. I approached the female manager with short hair with respect and kindness to only be met with an attitude. I understand she was in line buying her lunch/sushi and she's off the clock however the way she approached handling the situation was unprofessional. Her response was "why would he tell you that? I'm on my lunch." Which again, totally understand but the attitude and tone was unnecessary. Once I was shutdown, literally dropped the items I had in my hands to purchase and immediately walked out. I'm not going to add to your daily sales. I'll take my business elsewhere. read more

They need help. They don't hire help, they're deli department is particularly concerning, come with lots of time on your hands to wait in lines there and at the front of the store read more

This store is shit! The supervisor just stand there doing nothing! They could have long lines & they will just stand behind another cashier or bag for someone else instead of opening up. Don't ever shop at Vons. Manager also sucks. I seen him walking up and down the aisles of the stores with his earphones on. He had his badge on that said store manager read more

Only 2 registers open. 5 people in each lane. They are not holding to their "3's Crowd" marketing. Go somewhere else if you don't want to spend more time waiting than shopping read more

This is my local grocery store and I am here almost every other day lol. Staff is so respectful to me and always show my service animal amazing love. Unfortunately, the reason I didn't give 5 stars is because they run out of supply quickly. BUT, if you let them know they will be aware. My favorite staff is manager Raul. He ALWAYS makes sure to say hi, always recognizes me and just a great spirit. Thanks guys! read more

I feel silly having to write a comment about a supermarket. This is the WORST Vons I've ever been to! Unfortunately, there isn't a market closer to me. There's ALWAYS a line. The staff is more than unprofessional, they should all be replaced! It's uncomfortable to stand in line & have to listen to angry employees complain about their coworkers. AWKWARD. The deli/bakery is bleh, I always have to chase someone for assistsnce...this store deserves NO STARS! read more

This place couldn't care less about what corporate tells them to do; the whole "3 is a crowd" thing where they apparently monitor the checkout line and send resources to it immediately whenever a shortage is detected is total bull. Just take the signs down already. It reminds us that you don't give a shit by keeping them up in full view when I am 10th in line at the register. read more

Long lines, bad freezers, dairy items that are expired or on the actual day. Poorly stocked! HAs not improved over the last few years This used to be my go to grocery store. It's pretty terrible these days. The employees are great . BUT: 1)Freezer The freezer items are sometimes bad quality We've come across a lot of items in he last few years that seemed to have been defrosted and re frozen I still see frozen water on a lot of items. *check expiration dates on all dairy and freezer items!! 2)Peak times lines are excessively long with only 1-3 lanes open . Often 1/2 way down the aisles 3) service desk , rarely anyone is available I have seen multiple people complain because they were told "no we don't to western union today " that " the Western union is down ", "the person is not here today" read more

Longest lines ever! Less than half the registers are open during busy hours, and only one or two are open the rest of the time. The cashiers are super grumpy and tired (probably over-worked). Worst VONS ever. The store isn't very clean and always seems dark too. The management has got to go! read more

This is my local market, and i've loved it for years. My favorite thing about this market is the woman who works in the deli section, aka The Roast Chicken Lady (i think her name is Norma?). She is not only incredibly friendly, funny and helpful, but she's given me samples to try of a few new offerings (the new mango jalapeno glazed roast chicken is great, and she turned me onto it with a free bite!). She is easily half of the reason i find myself at Vons every week. Keep up the great work Vons and Norma (i hope i've gotten her name right), see you soon... read more

Easily the worst grocery store I've been to in Los Angeles after moving here 20 years. Routinely out of stock of regular items, always understaffed, long lines even during "slow" times. Employees doing checkout would rather talk to each other about their night out or the new schedule that was put out then do anything to help expedite the checkout process. The attitude amongst most employees I've interacted with tels me it's a management style that trickles down to everyone, since I know there are plenty of good people working here who care about doing a good job. Unfortunately I love very close by so still attempt to get things here when I have to but if you have any choice at all I would avoid. 9 out 10 times the experience is the same, poor service, poor product and inventory. read more

The place is worse than ever. Their Covid approach is just plain stupid. They make you stand in one line that coils around tight in a very small nook near the flower stand. You have to wait to be called, and as usual, they only have 1 or 2 registers open most of the time, so you are stuck in that tiny space until one of the cashiers yells for next costumer. A very unfriendly atmosphere. read more

Sadly, this is my neighborhood market. The lines are typically 6-8 deep and no self-check lanes and no urgency of cashiers cause huge backups. The aisles are typically in shambles and many items in wrong slots. Best thing I can say is that the staff is typically nice. read more

Avoid this place like the plague! The worst management and the longest lines. They never open up another register...

Had a very good experience with the manager David and Michael in the meat department was very helpful and courteous egos 99 cents incredible price a must visit read more

Nenesha, or whatever your name is: when you are coming down with a cold you might not want to come to work and literally touch everyones groceries that pass thru your register. I do appreciate your honesty however in telling me you were getting sick. Although your story of how you and your lady were out late at the strip club may have been TMI. What i dont appreciate was your bad attitude when i kindly mentioned being a germophobe. Pointing to your button on your apron that reads "negative people cant bring me down" was both unprofessional and insulting. No, it is not negative to expect your food handlers to be healthy. It is negative however to get an untold number of people sick and have zero remorse for it. I guess i have to go to whole foods to receive an acceptable level of customer service? Manager was polite, i should say. read more

I'm a local and I always go to the Pavilions in Marina. This one is not the best vons out there. The lines are always long. They only have two lines open despite there being a long line. read more

I love coming to vons but today when I came in the security was following me on every single row like I was gonna run out with the shopping cart not cool!!! read more

It is a nice grocery store however it is expensive and I do not see the cheap off brands like Kroger or Food 4 less. Expensive.

I try to avoid this store but sometimes I need to pick up some stuff on the way back from an errand and it's convenient. The employees at this store are zombies. You can stand around all day in this place waiting for help and it's like you're not even there and that includes management. Deli, meat and bakery all included. At checkout, this one particular cashier, white, short blonde hair, tall, mid 40's, wearing glasses was taking care of a customer in front of me at the checkout line processing his many winning scratcher tickets, one by one and money orders too. They have a seperate customer service desk for that. Needless to say I waited, because by that time I had all my stuff on the tray. Some other customers left that line. She was coming and going from the register doing who knows what else. Until finally a manager showed up and started ringing me up, without so much of an apology. Ths broad was totally unprofessional and didn't even seem to care customers were frustrated. Where do they find these people? This store needs a whole new makeover. Upper management has done a terrible job staffing this place with these inept humans. I wouldn't hire any of these jokers to run a lemonade stand. read more

This is the worst grocery store in the LA! It's the closest to my house but I try to avoid it as much as possible. They do have all your essential items at good prices but the seafood and produce sections are severely lacking. Worst of all they always have huge line! I don't know who is managing this location but they need to add cashiers. It seems like a simple concept but they don't seem to care. read more

Why go through all the trouble of posting signs that say they'll open another register is there's more than 3 people if they NEVER do it. Even when I stood in line for 20 minutes (in the express lane!) and asked them to open another one they didn't do it. read more

Worst grocery store. It sucks because this is my closest grocery store and I own no car but I have vowed never to go back. It smells, the selection is horrible, the lines are often ridiculously long, and customer service is atrocious. Do not go here unless you must read more

Time to update my review since they did remodel it quite awhile ago and I come here all the time. I miss Gelsons, but you can't be the prices here. However, the quality of meats and seafood are below my standards. I'll stick with Gelsons and Whole Foods for that...and specialty items. read more

Never again will I shop here. Obviously this hasn't been said enough about/to Von's management since NOTHING has been done to fix these problems! The lines are ridiculous during the day. I know that's a management issue and not the employees so I try muster up enough kindness possible after standing in a line for 15+ minutes. For the most part, they are very nice and usually will go along with my sarcastic ass during the check out process. But the main reason I'm writing this review is because of the incident that happened tonight. All day I had been looking for a gift card I had gotten for this store, seeing as I'm young and just starting out on my own, I'll take any help I can get! Anyways, back to the issue. So I had lost this card and spent most of this evening looking for it. I was super bummed cause I really needed groceries, but I didn't give up hope! Online it said they were open until 1 am. Finally, I swear this card fell from the sky, I found it. By this point it's midnight, but I live half a mile away so I rushed over there. I thought it was a little weird that there were literally no one in the parking lot, but just assumed it was because it was so late. I walked in the store and went to grab a little basket when this heavy set black man rushed me from the other side of the store, yelling and raising his voice, "What are you doing?! You can't be in here! The store is CLOSED! You need to leave. How'd you even get in here, that door was locked!!" So I replied by explaining how online it says that they're open, and I really wanted to make a sarcastic remark about how I'm Houdini's daughter, but i figured it wasn't the time or place. Lol And then another voice began yelling at me from register 2, and I was all the way by the other entrance, so I thought it was very unprofessional for them to be yelling across the store at me, let alone yelling at me period. When I worked in retail if I would've talked to a customer like that, my ass would've been fired real quick. Anyways, sorry, I keep getting side tracked. Now this other tall skinny black man starts yelling at me saying, "we're closed! You need to leave! Now! I want to go home! Just please leave!" I just stood there sort of dumbfounded, since I wasn't expecting to be bombarded like this. I once again explained how online it says they're open at one, and the second guy cut me off and bluntly said, "look for yourself, the hours are on the door." Now I was getting upset, so i fired back that it wasn't my fault the hours were posted differently online. I tried asking as nice as I could if I could please just grab a few items real quick, and after a few minutes of going back and fourth, the first guy finally had had enough of me, since I was obviously not leaving until I got my groceries, he told me, "You have TWO minutes. NO MORE." I was like really two minutes that's unrealistic, so he says "well you could just leave now." I admit I rolled my eyes, grabbed a basket and flew through the store as fast as possible, grabbing some of the main essentials I needed. All the while, the first guy was over the PA system saying non stop, "THE STORE IS NOW CLOSED YOU NEED TO BRING YOUR ITEMS UP TO REGISTER 2 NOW!" He said it probably 5-6 times in a 5 minute period. So I finally go up there and I think he realized by now I wasn't one of those people who could easily be shut up and that I WOULD be making a complaint because he began kissing my butt (this is the second guy, the cashier. I believe the first guy was supposed to be a security guard or something. ). He began telling me how he's sick and just wants to get off work and go home. Never once did he or the other guy apologize for their attitudes. But #2 did tell me after I explained they should fix their hours online, "if you want them changed call the store managers (or corporate or someone high up, I can't remember exactly who he said) and let them know." That's not my friggen job! Ugh. So that was my stressful experience with your "friendly neighborhood Vons." Needless to say, I will be going to another Vons to spend my gift guard. I will also be making a few phone calls tomorrow to complain about how rude and unprofessional their employees were tonight. I can guarantee if I wasn't bombarded and attacked like that when I first magically appeared through the doors, I wouldn't of had an attitude towards them! It's just common sense, you don't treat customers like that if you like your job. I'll be sure to bring up all the complaints on yelp as well. read more

This place is terrible and people I know call it the "ghetto" vons. Many of the employees don't do their jobs well. I ask for 1/2 of a pound of something at the deli, i get .2 pounds, etc... I bought "fresh" cookies the other day, the ones that vons makes themselves. They were as stale as they could be. It should have been thrown away a week ago, but NOOO, they keep it on the shelf so they can sell it. It hurt my jaw they were so stale and bad. There is almost always some type of issue with this place. Many of the employees don't really care, management won't do much, and even if you call corporate and complain, they don't really care and won't resolve the issue for you, they'll just tell you they care and will do something, but you won't see any results. Avoid this place. Not sure why it hasn't gone out of business with the bad service they have provided me many times. The only people I found that were good are the cashiers, most other employees there just want to put in the minimum and collect their paycheck. I've gotten better service at the DMV. read more

Okay I'm giving this not great Von's a one star, now, because they have cut their hours. What you see to the right, saying they are open to 1 AM, is INCORRECT. Those of us who stand in line to check out at least used to have til 1 AM to complete the task. They now close at midnight. I urge everyone to phone them up and ask why, since they were ALWAYS busy. They seem to think we are not upscale enough to merit a decent market. Please lodge a complaint with Corporate. I am in the process of getting the phone number, but the store is: 310-391-1503. Complain to the manager, ask for the phone number to Corporate. If I get it will add it to this review. It is just a matter of time until they cut the hours further, in the morning, for instance. Here is their contact us page: http://www.vons.com/ShopStores/Contact-Us.page#/ This is the ONLY grocery store around the neighborhood. If it wasn't they would have no business at all. We can only hope that they are taken over by Ralph's or some other better market. --- addendum 8/14/15 You can phone customer relations but if you do insist on filing a complaint. Maybe if they get enough they will do something. However, they are now owned, together with Albertson's by a huge investment corporation, Cerberus Capital Management. Their address is: 875 3rd Ave., New York, NY 10022. They are also info@cerberuscapital.com Doubtful if the .1% will care about problems with the neighborhood market, since I'm sure they have a beautiful neighborhood market. But worth a try. Finally, I think political pressure is what might swing things. It would be so great to get a Kroger's (Ralph's) in the neighborhood. Much better prices and better run, City Councilman Mike Bonin would be the guy to contact, and we could ask for a decent local market. He represents the 11th district. Contact: mike.bonin@lacity.org; wla phone number: 310-575-8461. Never underestimate the power of a LOT of upset local residents. That office once told me had people ever objected to the outrageous trash pickup fees, they would have been lowered.... hey, *I* phoned... never to late for political pressure... OK, for those serious enough to want to change things! ;-) read more

i appreciate this vons since there is no other supermarket in walking distance around here so yeah it gets 5 stars just for that...but i also always find what i'm looking for here and even if i get something not on my list the prices aren't going to break me. it's really worth having this place at this location. and the employees have always been nice with me here. that helps always. read more

DO NOT, UNDER ANY CIRCUMSTANCES, COME HERE. Seriously. I hate writing such a negative review, but I absolutely refuse to go to this Vons anymore and would never recommend it to anybody under any condition. It pains me because I live basically within walking distance and the location is very convenient. Foremost, and most disturbing, the shelves of this place are full of expired food. This is not an exaggeration. I can almost guarantee that you will leave with multiple expired items every time you shop here. Entire sections of expired produce, condiments, you name it. I've seen packaged meats that were WEEKS past the due date. The most disgusting case was a jar of salsa I accidentally bought that was OVER A YEAR past expiration. It takes salsa years to expire in the first place... how long must it have been sitting on the shelves?? Every time I see expired products I would bring them to the front, and mention how every time I come I find more and more expired products. Last time I was there I literally brought an entire shelf of hummus. Every time they pretend like they're going to do something about it, and never do. Second, I've never seen more than 3 cashier lanes open here, with no self checkouts. They used to have that garbage "3's a crowd", where lines could get up to 10 people long. It's a total joke. It's absolutely infuriating when you have to come in to pick up something quick, but you end up waiting in line for 15 minutes. Multiple times I've walked out without purchasing anything. I really wish this was a halfway decent grocery store since it's so easy for me to get to, but I will be completely avoiding it until it gets a complete overhaul which I don't see coming. read more

Don't stop there! 10 years going to this store ignoring all the red flags because it's 3 blocks from my house. No more. Past due veggie, meat, dairy, soup and so on. Long wait. Rudeness of the team and most of all the management who ignore you when they don't give you attitude. Done with the leaks from the ceilings any now and then; The horrible smell in the meat and dairy; The lack of hygiene everywhere and the stupid arrangement of the store that makes the (small) seasonal inaccessible! This was the last time you treated me like I'm nothing. read more

You guys, we call this place 'Ghetto Vons.' The only good time to go is Friday at 7pm or weekdays at 7am. Otherwise, expect loooooong lines. They have like 7 check stands, but rarely more than two cashiers. And when it's late at night, expect one cashier and at least ten people in line. Also, I'm suspicious of the fish department. It always smells slightly rancid. read more

No baskets at the door. Walk halfway through the store to find one. Need to open more registers. All 3 that are open have lines backing into the grocery aisles. Disgruntled folks at 330 in the afternoon. read more

Steve, one of the attendants in the meat/fish department was absolutely amazing and went above and beyond in terms of service. He was extremely knowledgeable. 5 stars for Steve! In terms of the store itself, I docked a star because there is no express unmanned check-out and I usually find myself in line for a couple mins every time I go. read more

Still horribly slow, it's 8pm and the lines for the 3 lanes are all extended into the aisle. Checkers are generally amazing, but corporate has GOT to do something about staffing!!!! read more

Terrible grocery store. The guys rating about the lines being 15 people deep is no joke. Everytime I'm here it's an atrocity with the lack of staff and cleanliness of the store. Every employee and manager seems like they hate life and are always miserable.. read more