As others have mentioned, this Vons is chronically understaffed. Sundays are very busy (I had to make two loops around the full parking lot and still ended up having to walk a couple hundred feet) but they only had two registers open. Workers are friendly and competent but this should be a wake-up call to management. There's no reason to have all these 1-star reviews. I went back today (a weekday afternoon) and the store was closed due to "technical issues." WTF? read more

Not that anyone goes on Yelp to check out supermarket reviews (especially for huge national chains), but I just wanted to put in a good note for this Vons. Everyone here is so extremely helpful and cheerful. The staff seem to have a great rapport with each other. This is my local market and I love it! read more

My husband and I have patronized this location several times each week for the past 20 years. Sunday, September 18, 2016, at 12:45 p.m. was the first time we felt like we were not wanted or our continued business was not welcome. All we wanted from the 'hot foods' section of the deli department was for the server to substitute our two thighs for two wings. When the server asked her manager if she could accommodate our needs, the manager looked directly at my husband and said no. My husband reminded the server that the chicken had been sitting under a heater and will soon dry out. However, the person in charge was still willing to lose our faithful business, rather than accommodate the needs of what we thought were valued customers. We took our money elsewhere. read more

I will be moving to a different neighborhood but in the same location within the month. one of the reasons I'm glad that we are moving it's because of this Vons grocery store. we shop here only because it is so close to where we live. but I have to say, we have had some of the most terrible grocery shopping experiences at this store. one thing you can count on for sure is that the line will always be long in their produce is absolutely terrible. for instance, today I went and bought a perfectly good looking honeydew melon and blackberries and some other produce it all looks very well but it was all very Bland. I was quite upset. but really it's my own fault because I know that's what I should expect from this store. the new neighborhood I'm going to has a Ralphs. I'm so excited about that because that store has always served me well. Goodbye Vons! read more

This place has such a limited selection, it is RIDICULOUS. I went to buy two simple ingredients that I am pretty sure are at every single supermarket. Ginger and Olive Oil. THERE WAS NO GINGER. There also was only one option for Olive Oil and it was a tiny bottle that was overpriced. I was very disappointed by this supermarket. If you can find another supermarket like Ralph's and Trader Joe's, which are close by, go there instead. read more

This place needs a serious upgrade in terms of staff, operations, the physical store, etc. I only go here because unfortunately it is the closest grocery store to me, but I regret it every time. The lines are insanely long and the selection of items is not the best. What inspired me to write this review, however, are the 2 nightmarish experiences I had here. This store has good deals on chicken items, like $7.50 for an 8 piece fried chicken (and only $5 on Fridays). About a month ago, I happily purchased this item, getting it fresh and hand packed from the employees. When I got home and began to eat it, I realized that this chicken was raw. Not just a little pink, but totally raw (see my photos). I obviously was sickened and called both the corporate customer service (who just advised me to call the store) and the store manager. I took the chicken back the next day and the supervisor on duty informed me that apparently the entire batch of chicken was undercooked, and my money was refunded. I was happy with this response, and assumed that the employees who cooked the chicken would be made aware of this incident. The following Friday I decided to buy the chicken again with the assumption that the chicken would DEFINITELY be cooked through this time! Surely the management and employees would be extra careful to not let that happen again! However, the chicken was indeed raw again. Not to the same level as the first time, but definitely raw. I called the store manager who informed me to come back for a refund and just let the employees know she told them to refund me. When I got there and informed the employees of this, I was met with several blatant eye rolls and no apology - I should add that I was being very patient and nice as I understand that they were probably not the chicken cooks and hence not responsible for my experiences. However, I was deeply insulted by their response to the disgusting food experience that I had. This Vons should be shut down. read more

See all

I'm surprised this grocery store is still operating. While here, I found meat sitting in a bin rather than being refrigerated and produce that isn't in any condition to be sold. As a health precaution, don't purchase your food here. You might get sick. read more

I ordered weekly from Vons.com and have my groceries delivered. Almost every week, the pears I order are spoiled and there are distinct finger nail marks on the skins. Vons also offloads some of their expired products to home delivery orders. Every week I call to have the spoiled and expired products credited back to my credit card, however, this week I thought I would post a Yelp review as well. read more

Your standard dishonest LA supermarket. Put's up fake signs, prices consistently ring up wrong. They put stickers from cheaper items overtop the real ones. Disgusted! read more

The lines seem to move ok. However they seem to tax at 9.5% even though city of LA tax rate is 9%. Mistake?

Got a custom cake with my own image on it with a less than 24 hour turnaround, and it was DELICIOUS! Thanks so much!!

The worst customer service ever. Horribly understaffed. I'm pretty sure they have a 50 to 1 costumer to cashier ratio.

Horrible. They had a newspaper subscription salesman doing hard sell at the entrance, inside the store. The guy basically harassed me and kept trying to get me to buy a subscription from him. He held my hand after he shook it and wouldn't let go, even as I tried to walk away. I said "no thank you" but he would not lay off. I just wanted to get my groceries in peace, but he would not leave me alone. It was extremely unpleasant and disrespectful. It's like "no means no, asshole!" I will NOT be coming here again. Why Von's management allows this type of behavior from random salesmen is beyond me. Super unprofessional and icky. read more

This is the worst grocery store on the west side. I feel bad for the employees who work here. It's understaffed and hasn't been updated in a long time. There is always a long line protruding down the isles. I waited 30 minutes for a money order and was told the machine was broken. The bathroom looks like the one in the film trainspotting. I've tried to return a few times but when I walk in and see the cattle lined up to the back of the store in the single check out lane I walk right back out. Von's please fix it. Your employees do not deserve this. read more

Vons in California, to me, from the Northwest, it's Safeway. Your average, middle of the road, chain grocery store... although this particular location is a bit drab. My only reason for visiting is if they have any really good deals in their weekly ad. read more

Slow as FUCK! Amazon Fresh is faster than shopping here in the flesh! I'm about to put on an apron and open a register. :(

I walked in last night and the entire produce section smelled like a fish market. They are always out of stock and it is impossible to find someone to help. And when you do find someone, they're just not that helpful. Terrible management and, for being so close, this is certainly not a convenient store. read more

A grocery store with only 2 cash registers open at 6pm when people are finishing work? That's messed up!! Cash registers are always a problem here...you find shorter queues at 6 Flags Magic Mountains!! read more

Several weeks ago, I waited in the check out line that was 6 deep at all 3 available check stands. There was no half & half in the dairy case. And no one ask. And their was no one in the produce section as well. I asked the store manager who said he knew nothing since this was his first time at this store. I filled out the online survey. Then got a call after Vons received my survey. The gentleman, Michael, said the district manager would be calling me. Instead I received another phone message from Michael, as if he had never talked to me before! What a sad and lousy customer service department. I was never able to report on the other filthy conditions in the store. They really don't care about the shoppers. read more

they lied and close at 12 and we showed up at 11:55 after driving ten minutes to get one thing and the bitch shut the door in our faces. Fuck you Vons! read more

This is your average chain grocery store, but the week that I was staying in the neighborhood they were having an amazing sale on wine!

I think this Vons is getting way underrated. It has plenty of parking, it's clean, and the staff always offers to help you with your bags. It's nothing over the top, but it isn't as bad as everyone is making it sound either read more

I like this Vons because it's within walking distance. Totally average.

I'm just writing this in hopes that someone there might read it and hear my opinion that this place is poorly-run and needs to get under new management or get its act together. It's by far the closest grocery store to me, so I end up here now and then, but every time I quickly realize why I typically go out of my way to avoid it. There are rarely enough checkers, and their idea of labeling every aisle an "express" line just doesn't seem all that bright. Of the workers that are there, only one or two actually seem to be trying at all. Everyone working there always seems angry. The meat/fish department always looks dirty and usually has a poor selection. I often find already-expired bread and dairy products. It's just a dumphole in general. The Albertsons on Sepulveda or the Pavilions on Jefferson are much more pleasant places to shop. read more

Is this Disneyland or Von's? I just waited for twenty minutes in the 15 items or less line. The line was 12 people long by the time I checked out. Sydney H, you take too long. It shouldn't take that much time to scan a few items. read more

There are many poor reviews of this place and I can't blame them, but I have been going here for a year and can honestly say that it has improved drastically. They are offering more organic choices and while their produce is at times less than fresh, there are days when you can actually go and find really great quality vegetables and preservative free / non-antibiotic foods for comparable prices to Ralph's. I would much rather shop here than at Whole Foods. You just have to be able to spot a good deal. Like I got 4 boxes of organic Mac n cheese for 88 cents each, whereas at whole foods they would be at least $2.50 / box. I never use coupons in this place (who has time to cut them?). Checkout lines can be long at times, but if you always have the choice to avoid peak hours! I haven't had any problems myself. Staff is nice and helpful. Can't beat the fact that it is only 1 minute away from my home - driving through WLA traffic to the other stores would easily waste 30 minutes of my time. Time better spent standing in a grocery line. read more

Parking lot was empty store is empty after waiting more than 10 minutes for somebody to come to the deli and asking three employees, I just gave up and went shopping for the rest of my items. I returned to a young guy with a very bad attitude didn't want to be there hated his job An older gentleman employee was there returning items to the shelf with his iPod and headphones on he bumped into a customer and didn't even acknowledge and kept right on walking. Three checkouts open with very long lines someone came and opened the fourth and took an employee out of the middle of A line and served them first. read more

We used to come here just to get away from the Ralphs in Culver Center. Not anymore. I don't want to do a play-by-play of the entire event, but long story short, our checker had a terrible attitude, and was incoherently lazy. We were overcharged, I had to strongarm her to get her to do a damn price check which came back in my favor, which she followed up with "well, do you still want it?" Uh, yes, but at the correct price. "Well it's ringing up for this amount." So what was the point of the price check, can you fix the price? "Only the manager can do that" .......... ......... SO can you get the manager? "He's over there." -_-* can you call him over?? "He's busy". OMFG............so I give up and tell her to void it. She voids all but one, my gf spots it but the checker takes a major attitude and says NO I VOIDED IT, then charged my card, then we see we were charged for the item. Then she gets even more pissed and angrily does a refund and doesn't say another word to us. Oops, there's the play-by-play. DO YOUR JOB. Go as far out of your way NOT to do your job? And the manager could care less. He came over and as I asked for his help he just walked away. I don't understand how people can be so stupid and lazy. It's terrible. Blame whoever is in charge of hiring these people. read more

Terrible long lines any time of day and night! Management is not in too of things here

Always running into someone 'holding' a spot in line. .. Always the express lane as well! Ridiculous! Cashiers are absolutely no help in monitoring or stopping the situation. Oh, you can't disturb the ' karma' of the piece of shit who insists that they have a right to break in line with this crap. It's not a one time only situation. I shop solo. Why should I wait in line behind someone who has parked their kid in line while they shop!?!?! Kid, grandmother, spouse. Have seen each of these situations. Management is at fault. The cashiers spread the expectation. read more

This review is about the deli section in particular the deli woman Nina. This woman was amazing. She saw there was two of us obviously sharing one large sandwich and without us needing to ask she cut our sandwich in half and then individually wrapped and cut the other two halves. It was amazing. We appreciate you for going above and beyond. read more

Beware! Do not go to this location. Two nights in a row I stopped in to grab a couple of things. But upon entering, I noticed one checkout stand open with a long line, and turned around and left. This seems to be the norm with this branch, and it's frustrating. This has happened way too many times. I used to go here because of close proximity to my house, but won't any longer. I'll drive the extra two miles to Ralph's. This is a dinosaur of a branch. Never looks clean and is clearly understaffed. Bring in self checkout!!! Here's an idea...open more checkout stands, therefore increasing sales, therefore allowing you to put more staff on to give your customers better service. read more

Everyone calls this Vons "ghetto Vons" !!..And, it's true !!!..I went to the meat section and half of the steak they had on the shelf was rotten and brown ..I took it off the shelf and showed it to the manager ..He took it back to the man working in the meat department and he said it'll be taken care of...I go to the Rite Aid next door and come back to Vons 20 minutes later and the same rotten packages of steak were back on the shelf !!.This place should be shut down and that manager should never manage any store ever again !!And, the cashiers hold up the lines by starting conversations with the customers ..Next thing you know there's 12 people waiting instead of 4 ..This Vons sucks !! read more

I must say that vons is one cool store!! I love organic food So i was soo in to whole foods but when i went ones to vons and magic happend. Thay have organic food its close to my house and its much cheaper then in whole foods! So go for it! read more

Worst grocery store ever! So slow it is ridiculous. The manager is checking me out and he opened his register to speed up the long line that formed and by asking a non English speaking customer if he wanted a bond card, he slowed me down more than if I had stayed in the original line! Obviously they don't know what they are doing and have no customer service skills. I wrote this before I even paid! read more

Just a straight-up 2-star Vons. They never have enough help at registers, causing long lines and if something goes wrong with your checkout, expect to be there a long while until it gets resolved. People are nice, just not fast and not enough of them. Food is fine and what you'd expect read more

I received very warm and courteous service, from a bagger who wanted to make sure I had a basket when I walked in to the gentleman at the register who was like a dealer in the way he was able to count out my cash back by snapping the paper bills. read more

Whenever I come home to unload my groceries, I always review my receipt. Every single time, there is an error! For example, they double charged the load of bread I bought this last time. Then it's MY obligation to go back and explain the mistake to the manager, hoping I don't look like a liar or a cheat. I hate this store! read more

This Vons is a NIGHTMARE! The lines are wildly out of control at this place, and whoever manages it doesn't seem to want it to change. I'm not surprised to see a lot of frustrated comments on here. They need a new manager at this Vons, and probably some self check out stations too. I try to avoid this place like the plague and when I go there I'm reminded why. If you love sitting in traffic or waiting in Disneyland lines this is your spot! read more

Possibly the slowest, careless, and lazy customer service I've ever seen. Bryant, who was working the express register on 6/29 was taking his sweet time as the line was about 7 people behind. No sense of urgency or willingness to provide efficient service. It's a simple task, politely ring customers up and on to the next. No need to have extensive irrelevant conversations with each customer when there's a huge line. Avoid this place, unless you have nothing to do and want to spend your day waiting in line. read more