The staff and management (Jerrod) of this store are top notch. They bring customer service to new levels. They are priffesionahd in every sense of the word. The optician Dr. Figler is also a cut above. I'm a customer for life. read more

What a bad service! Very rude and very unhelpful employees! First, I called and the woman on the phone was very rude! I came to pick up my order and no one was opening a door (bc it's locked from inside), I had to stay outside till another customer came out! When I asked to try a pair of frames they told me to get it myself from under the glass and just do it myself! If you guys are so unhappy on this job then go find another job!!!!! read more

The person answering their phone was not courteous at all. I asked a questions regarding the insurance and she was so rude. I will not be going where I do not feel welcome. read more

Just dropped by for a quick eye exam. The staff was very helpful from the moment I made the appt, to the helping me select a frame that best fits my face and needs (they also pointed out which frames are more trendy!) Dr. Voorthuis was extremely helpful and patient and understanding. Didn't try to up-sell me and was very personable. It was a pleasure dropping by today. read more

This has nothing to do with the quality of their service. Rather, just had an unfortunate experience while trying to park outside their shop. One of their employees in a white lab coat wouldn't move while I was trying to park the car. They were directly behind me in the street. There was enough room for three cars and he had been saving it for a large black pickup truck, which was able to move into the spot with plenty of room. He stood there, very stoic like and wouldn't move when asked kindly if he could back up a little. Didn't even acknowledge me. If their service is anything like what I just experienced right outside their shop with a very rude employee I'd recommend avoiding this place. Best of luck to you with employees like that!. I don't mean to be negative (actually three stars is really just neutral) but come on, really?!! read more

After purchasing expensive prescription glasses from them, I ordered what I believed to be custom clip-on sunglasses from them for $200. What I got was what looked like a cheap plastic clip-on that didn't match the glasses and I could have purchased at CVS for $10. This was not what was described to me when I placed the order. Regardless, they would not refund the money and said the sale was final. I suggest you find another optician that treats their customers like they want to keep them coming back. read more

I could not say worse things about Voorthuis. They screwed up the last three eyeglass prescriptions for my daughter and fought me tooth and nail to make up for it with a complementary pair of glasses. They finally agreed to that and then when I came to get them claimed they had no record of such an agreement. My ophthalmologist suggested that I fill my daughter's prescription from now on at Costco or Walmart. I wanted to use a local establishment but I will now obviously have to follow the doctor's recommendation and go to Costco. Avoid this business at all costs. They are horrible I would expect to see them out of business in the next year read more

The best optometrist and office staff in Alexandria! I'm very near sighted and getting the right contact lens is not easy. Vorhuis Opticians on King Street in Alexandria gave me the best fit/ best vision I've had in several years. The staff is also easy to reach, knowledgeable & efficient. When I order refills of daily wear lens the order is always correct & I have them within a week. read more

We were out shopping for glasses, and I explained to the polite saleswoman that I had found some rare glasses online that I might order and have Voorthuis add lenses, but that I wanted to look around their store too. She was very helpful in explaining which of the rare glasses may or may not fit and why. I also found some other frames I liked just as much and wanted to go home and compare all of the glasses online to see which I liked better. Later, I called to ask for more information. I spoke to a fellow--the same person who, in the store, bumped into and pushed aside my wife twice without a single apology or "excuse me". He was quite rude and completely unhelpful. He declared, the entire time on the phone, that he wasn't being rude, then went right back to being irritating and demeaning. So the one polite saleswoman and very interesting glasses selection earns Voorthuis two stars, but the intensely rude fellow loses them three. I would therefore not recommend Voorthuis. read more

I love this place!!! it rocks my socks!!! Dr. Burris is the best! She did such a great job that my vision can pores. Shatina and Jaime know what they're doing and won't have you walking around looking like, bad... And Doug, the Jack of all Trades, made my glasses look spiffy. So if you're in need, drop on in. They're awesome! read more

I was driving by and needed an adjustment to my glasses. I didn't buy from this store. The friendly lady Shetina said she couldn't be liable for anything but was happy to help me make my glasses more comfortable. They were immensely helpful. I appreciate it very much. read more

Recently, I decided that I wanted to get my eyes tested as I was starting to feel that perhaps my glasses weren't quite strong enough. I booked one at my local, independent optometrist. The doctor was fantastic. The time to pay came and I handed over my card. The man sat me down as he took my information . 'So what kind of glasses are you going to purchase today?' He asked me. 'I'm not looking to purchase any today, I'm in a bit of a hurry,' I say. 'Well we are doing some great offers on designer frames, if that's what you're looking for.' And he's up, showing me around hundreds of glasses that I don't want. 'These are too expensive,' I say, looking at some of the price tags - 500 are prices I cannot afford to pay for glasses I wear occasionally for watching the television. 'We can do you deals on these ones,' he says, not listening to a word I say as he comments on how I look 'like a retro kind of guy' and these would suit me. They definitely wouldn't suit me for that price tag. 'I think I'm going to look online,' I say 'Oh, I wouldn't look online sir. Glasses online can be bad for your eyes, the axis can be off and they don't fit your face properly.' 'I bought these online and they've done me fine. You don't need to hard sell me into buying glasses, because I won't be buying them from here,' I say politely. 'I'm not trying to hard sell you sir. Are you sure you don't want these glasses, because I can do you anti-scratch, UV protector ones all thrown in for free.' Eventually I escaped. It was such a shame because the actual eye test and friendliness of the rest of the staff made me feel at ease - I hate eye tests more than the dentist. But the hard sell tactics from the man were annoying and have made me think twice. I understand that they need to sell frames to help turnover at the business, but I cannot justify paying so much money for what is essentially, a bit of cheap plastic with a bit of glass. I unfortunately will not be returning due to my experience with a pushy optician. read more

Quick, friendly, and professional. Stopped in to purchase new lenses for my existing Silhouette frames. Jamie provided excellent service and was able to identify what coverage my insurance provided. Staff was knowledgeable on the product line and options available. They also don't add in "mounting fees" or ask you to sign damage wavers to put lenses in your frames. Very satisfied. read more

Voorthuis Opticians - Fantastic selection & service. - Optometrists Near Me - Alexandria, Virginia

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I am completely aghast at the customer service at this place! I visited the optical in person a week ago in order to book an appointment for my annual eye exam and order new contacts. I spoke with a woman who quickly set up my appointment for a week from then (today). I have previously gone here for an annual exam, and for an issue I was having with my eye (all within the last 13 months), and therefore they already have all my information on file. When I arrived for my scheduled appointment today, I was informed that they, "No longer accept my insurance plan as of this month." They explained that they were, "...sorry, but we have discounted today's regularly priced $160 exam down to $129." I mentioned that that piece of information would've been useful to me last week when I came in to book my appointment in person. All they could say was that they were sorry and could do nothing more about it. One of the eye doctors then came out to speak with me, and was very unapologetic about the circumstances. He said, "What, do you want us to give you a FREE eye exam?" To which I replied, "No, but I do think that one of a few things should've happened: 1) I should've been informed that my insurance was no longer accepted here in advance via a phone call or e-mail, 2) I should've been informed of the situation when I was booking my appointment in person last week, 3) If you want to keep my patronage, you should still honor what would've been my co-pay today of $30 as my payment for today's appointment since I have been extremely inconvenienced because of this situation." The eye doctor continued to be extremely unapologetic, and blamed me for the situation. He then made a ridiculous analogy to Nordstrom which was completely irrelevant and made no sense whatsoever. I did procede to give the very rude eye doctor some recommendations so that this type of situation doesn't happen again: 1) Post signs on every desk in the office where they book appointments so that customers can see if their insurance is no longer accepted when it once was, 2) Notify already-established customers when they are booking their appointments on the phone if their insurance is no longer accepted. The eye doctor didn't have much to say about my recommendations, but I sincerely hope he takes them. Otherwise I project that this problem will continue. Had they informed me when booking the appointment that they no longer accepted my insurance, I wouldn't have booked the appointment in the first place. Better yet, had they called me or sent me an e-mail last month to notify me (apparently my insurance plan was no longer accepted at Voorthuis as of the end of 2012), then I wouldn't have visited their office last week to book my appointment. I've always enjoyed visiting eye doctors, and selecting new glasses and contact lenses (the least painful of doctor visits that I know of), but this experience was a complete turn off! I can't believe how incredibly rude the eye doctor continued to be to me. Even one of the saleswomen started apologizing to me because of the eye doctor's unprofessional behavior. Run, don't walk, away from Voorthuis Opticians of Alexandria, VA. Their staff is highly unprofessional, and disorganized. This is no way to run a company...certainly not a doctor's office where you're supposed to feel cared for. I will never recommend any of my friends or family to enter the doors of this place. With so many options out there, this is one to surely avoid! read more

I saw doctor teunis when I had www.Emergency eye issue and he was extremely accommodating and saw me immediately and even helped with prescription issues. He is very kind and knowledgeable. read more

Do not go to this place. Great salesmen. Awful service. I was assured that my glasses would fit once adjustments were made (I have a hard-to-fit nose). Once I picked the glasses up, I was told that nothing could be done about the fit of the glasses (they were "perfect" when I was being sold them) and that "there's nothing [they] can do about it". The glasses (nose pads) fit so poorly that I was starting to develop severe redness in the area. Then someone told me to go to the Montgomery Mall (Bethesda) location and see a gentleman named Nep. This guy is wonderful (thorough, precise, and totally adjusted the glasses/nose pads to fit the way they were meant to fit on my nose/face). Because of him, I decided not to return the glasses, demand a refund and/or dispute the purchase on my credit card. read more

They have HORRENDOUS customer service, and they don't even care to truly make sure your glasses fit right. They act like they're doing you a favor if you ask for more adjusting--and it's not as if they're selling discounted frames. These glasses easily cost close to $1,000 so it's infuriating to have these people "waiting" on you--I think there's better customer service at Costco! read more

I went in here a couple years ago when I was home from college. My contact had fallen out and I needed to purchase new ones due to my eye dr being. 4 hrs away. The lady who helped me was beyond rude and said some comment about me not being their patient and what not. However, I was their customer. Anyways, I rarely, if ever write negative reviews, but I really was appalled by my experience. Hopefully it has changed and the woman who helped me has been replaced. read more

Walked in ten minutes prior to closing. No hello can I help you - nothing. I walked out after five minutes - to absolute silence. I've spent quite abut at their store on Upper Northwest DC. But the customer service here in Alexandria seems to be lacking. read more

My husband and I always get our glasses here even though it's out of network for our insurance because the staff is so amazing! I recently purchased new glasses and was helped by Cindi Martinez who was extremely helpful and informed about frames and even helped me to get reimbursed from my insurance company! She was honest and concerned and I really appreciated her great customer service and expertise. read more

My husband and I have been happy Voorthuis customers since the 1980s, first on New Mexico Avenue and more recently on King street. We have been very satisfied with the service. Most recently saw Dr Teunis and I was very pleased. read more

A wonderful selection of high-end glasses, with a friendly, careful staff. Warning: really good glasses aren't cheap, but they're your eyes - and good lenses can protect them, and great frames can be an attractive addition. read more

I've been going to Voorthuis since maybe 2012 or earlier and I love them. I've been to several of their locations and all seem to be perfect customer service! I bought frames from another store and they were able to make my lenses without the famous "We aren't responsible for damages done to the frames," which you usually hear at most frame/ophthalmologists locations. They also took care of some frames that I've bought from them years ago, with a new nose pad (free of charge) and fixed my lens which the coating was beginning to chip. The Alexandria location was also able to get my lens made literally next day! I can not rave enough about them. I tell everyone I know to check them out first. Yes, they're expensive, but their serviced, their frames can NOT be beat. read more

After sale service is truly lacking here. This is especially disappointing given that Voorthuis attempts to brand itself as an upscale optician. The styles here are nice - but, post sale they apparently would rather not deal with you unless your visit represents another revenue opportunity. When my frames needed servicing (during warranty period) I called a number of times to speak with manager - he generally would not return my repeated calls. I had to actually visit the store and work to get necessary attention - which was afforded with many excuses as to why they could not address my service needs. I'm thinking that over time the increasing prominence of quality online vendors for eyeglasses (at reasonable prices) will work the demise of this company (especially given their apparent focus on sales, but not service). read more

Highly Recommended! I can't say enough good things about Voorthuis Opticians. After eye surgery, when I quickly needed temporary glasses, they made certain I have glasses within 24-hours. When I received my new glasses, they made certain the prescription and fit was right. Additionally, they found an error an helped me get on the right track. Thank you! read more

Custom service at this store is horrendous! I walked in the store and they never said hello. They wasn't friendly at all. I asked the lady sitting behind the counter how their glasses were organized ( by men's or women's wear) she said by designer. After that, nothing, not even the sound of crickets. She offer negative zero help, a guy came from the back of the store and he was the only one that waited on me. The other guy was on the phone, sound like he was helping a customer. The store was empty. I would never shop at this store ever. People spend hundreds of dollars on optical wear and you don't offer to assist or even say hello, how can I help you or do you need some help? If I could I would give this Optical store a zero rating. read more

Beware that behind the glitz, Voorthuis customer service can be severely lacking! After doing business with them multiple times I found that when things go wrong, they can go really wrong. They sold me a pair of glasses and then were unable to fulfill the order. Things happen, but the galling part is that they don't seem to take any responsibility for the product they sold or be willing to do anything to help mitigate the damage. Weeks later I am still fighting with them to get a refund for a cancelled order. Paying higher prices at a boutique may be worth it if it is backed by boutique customer service, but that is not what you'll get at Voorthuis. read more

Shatina provided exceptional customer service during my visit to Voorthuis in Alexandria. I walked in one day after visiting several opticians in search for a pair of rare, discontinued Chanel frames. As I proceeded to walk out after being told again that they'd been discontinued by a gentleman in the store, Shatina interjected by asking if she could help, and began to spend what would end up being a considerable amount of time calling Chanel and waiting on hold while they searched inventory thoughout the world for these discontinued frames. Shatina was kind, patient and ever so willing to go the extra mile. The outcome of Shatina's diligence and helpful spirit was that she was able to track down and have one of the last remaining pairs of these frames shipped to the store for me. read more

Zohair has been incredibly helpful! He has great style sense, and helped me find a cool pair of glasses. He worked hard to make sure I was happy with my decision. read more

They don't have email? In 2013? You're kidding me. I'm out of town, but I was told to get a copy of my prescription I would have to come into the store; not so easy when you're 2,000 miles away! read more

I got a good pair of frames there. The price was way too high, but the frames were sturdy, and had nose pads and spring hinges, which makes them functional for heavy prescriptions. They are also good looking frames. They were contemporary, but not overly stylish, so I don't look like a fool, or a rap star. read more

I was visiting from out of state. I dropped my glasses and since I couldn't see, stepped on them in the process of trying to find them. I thought it was really going to screw up my vacation. Voorthuis optometry was just a few doors down from my hotel. I stopped in there the next AM right as they opened. They took my glasses, straightened them out, fixed the broken screw, cleaned them up and got them fitting right again. It took about 15 mins and when I asked how much I owed, they said it was free. WOW! Pretty much made my day. They have a huge selection of frames and a very nice, comfortable office. read more

I went in looking for Shatina, who I have been seeing for years and getting great service from. Apparently she no longer works there. Neither do any of the old staff. The new staff were neither friendly, nor helpful. The store also seems to have really cut back on its selection of frames. For the prices they charge, I expect much better service and variety. I'm sorry to say that after being a longtime customer, I'll be taking my business elsewhere. read more

I have been working with Shatina for about 5 years. The location is a bit of a stretch for me, but I go because of Shatina! She is phenomenal! She will put you in things that you would never have tried by yourself. Shatina is friendly, smart, talented at picking out glasses for your face/personality, and I have never felt the high pressured sales tactics I've experienced at other opticians. Also, Shatina will tell you the truth. What I also love about Voorthuis is that they will fix any problems with your glasses. I've spent almost $200 more on a pair of frames in store (instead of online) because of the service. Don't let anyone tell you that this place is inexpensive. It's pricey, but for the service and selection it's worth it. As long as Shatina is there, I'll keep coming back. Have purchased at least 5 pairs of glasses from her, and have brought in three frames from outside to have lenses put in. read more

After spending thousands of dollars over the past few years at Voorthuis and dealing with very inconsistent customer service, I can say that I will never spend another dollar here. Anne-Marie, the daughter of the original owner, who runs the business along with her sister, should NEVER interact with customers. She may lack self-awareness or she may just not care, but her attitude comes across that customers are an inconvenience to her, especially when they call on her to honor her company's products and warranties. I am frequently asked where I get my eyeglasses because they are stunning. I will continue to respond in truth, but now with the caveat that Voorthuis customer service is among the worst I've ever experienced and I don't recommend them. Since Voorthuis is not exactly a "low-cost" eyewear business, it is that much more frustrating. A pair of eyeglasses with quality lenses can easily run upward of a thousand dollars. At a minimum I expect them to stand by their overpriced product. read more