Was my go-to place, but this past experience was so horrible, I don't recommend them anymore…read more This year, I could get a new pair of glasses with my insurance, so I selected a pair in Dec with my new adjusted prescription. When they came in, the lenses were made incorrectly and looked all warped. I went back, worked with the technician to figure out the issue but he was stumped on the problem, and submitted a request to rework the lenses. 3 weeks later I came back again, but they were still made wrong. I was told I needed to come back only when Ben, the initial tech, was in. The Tech apologized, looking at my chart of how the issues had developed and said that he would add a 30% discount on my next purchase. I scheduled time with the initial tech for today, but when I arrived, he was out at lunch. The receptionist rudely told me I could wait 45 minutes to see him if I wanted to. I asked to leave a note, just so that he could call me and she said "sure" and never took down any of my info, just decided there were other things on her desk more important. I then asked her for a refund on the glasses, expressing that I had come back multiple times to try to fix this issue but its an hour round trip drive from me and I have to get child care arranged every time to move this along. She gave me a blank stare, when I asked questions about how a refund would be processed, and just said that the technician would call me back to discuss. The technician called back an hour later just to let me know that a refund was on the way. Nothing else, no apologies that they messed up my lenses, or the time wasted trying to fix. I truly am a very patient person and I understand mistakes happen - I just wanted to be treated like a human, and not discarded because I expected my glasses to be functional. I think this Optometrist group NVDO is so large now, they don't really care about any one patient - if you aren't an easy case to process, they'll waste your time and give you a run around until you ask for a refund and leave.

I love NOVA Doctors of Optometry. I have been a patient at this location for over a year and from…read moremy first appointment, I have just enjoyed coming. Each visit is filled with warm greetings, excellent customer service and laughter. It's never a dull moment. It's always so pleasant and everyone is super helpful and nice. I have to give a shout out to Mrs. Wendy. She is simply the best. Each visit, Mrs. Wendy has assisted me in selecting glasses and I have loved each pair. I think I look forward to seeing her versus having my actual appointment. The front desk receptionist is also a joy as well. Always so helpful and friendly and is sure to remind you of your next appointment. If you have not visited the Clarendon location, I highly recommend. Simply the best customer service, COVID restrictions in place and you feel comfortable.

Keeping the peepers peeping is perhaps one of life's most important missions, and for that, Dr…read more Weiss is a treat Rosslyn is lucky to have! In some ways, viewing a master of craft is like an exquisite wine or cheese to be savored. Warm, comfortable, and confidently putting concerns to rest. Within minutes, Dr. Weiss disarmed what had been years of anguish and back and forth my teens. What was previously a battery of tests and experiments trying to diagnose "glaucoma" in a teenager was swiftly and adequately dispatched by accurately reading my mind and assuaging my concern from the moment the peeper was peeped. I've had nothing but a pleasant time with both the staff, Dr. Weiss, and the office in general. If you're in Rosslyn (or even want to drive in) it's a rare air were breathing! For as long as I can see, I can see myself here!

Tl/Dr: this is a PSA for the parking situation at this location…read more 5 stars for Dr. Lobaugh. -10000 stars for the location and parking garage. I was just getting comfortable riding the high of all green lights and zero traffic when I had the misfortune of entering the garage at 1700 N Moore. At first, it just looks like a normal garage. But as you ascend higher levels looking for parking you realize that's there are only like 10 parking spots per floor. Also notable is the fact that there were no elevators ... so I guess if you're disabled... better luck next time? I think I made it 3 or 4 floors before I decided to turn around (easier said than done because one lane for 2 way traffic) and find parking elsewhere. Luckily, I only encountered one other car coming while I was attempting going. I was going to make my way to the garage across the street but (surprise) the entrance on N Moore is employee only so take the entrance on N Lynn. So... 2 loops later, I made it into garage #2. Parking spaces were labeled weirdly, so I'm not even sure I parked in an allowed spot, but my car was still there after my appointment so there's that. I checked in w the security person at 1700 N Moore about the elevator situation and she said that the elevator was only available at certain floors of the garage. So ........ yeah. Also- Dr. Lobaugh is amazing. I followed her to NOVA optometry from her last practice in Arlington. Couldn't recommend a physician more. She's one of those people who just makes you feel like she gives a duck about you and whatever issue you're having. That's hard to find. She's basically the only person I'd ever come back to this god forsaken location for.

Absolutely horrible experience here. The nursing staff was rude and condescending. A nurse asked me…read morewhat my eye pressure was. When I responded that I didn't know, but could check my records to find out, she remarked that most patients know their eye pressure offhand (she even stated that some can touch their eyes and tell her what their eye pressure is). I told her I found that to be unbelievable (I have worn glasses for over four decades and have never been asked these kinds of questions or treated in this rude manner). When I became upset due to the patronizing and condescending way I was being treated, the nurse asked me if I was receiving mental health treatment. Completely inappropriate, unprofessional, and hostile behavior. I would not recommend this practice.

Dr Buttross is excellent. Her team is great too. She did my mom's cataract surgery for both Eyes…read more I highly recommend her.

Charmaine at this location is so rude and not personable. She acted like she didn't want to be at…read morework. .

Dr. Ward is very detail oriented. She listened to and understood my concerns. She made excellent…read moreprescriptions and suggestions (including drops for dry eye; they even had a test for dry eye to rule out inflammation--I never got this test at any other eye doctor's). Dr. Ward discussed various options for contact lenses that are realistic and meets my needs (no need for 20/20 vision). This branch (at Clarendon, near Whole Foods) is big and very spacious, with lots of frames on offer. They seem well staffed (multiple desks open). The medical assistant was friendly as well.

The exam was complete especially since we required non routine follow ups for on going issues…read more We had an issue with our insurance which they personally called me to resolve, showing their dedicaton to resolving complicated issues and customer service. If you need non-routine medical follow up or diagnosis, this is a good office to go to.

I used to love this place, but it now appears to be understaffed and poorly managed. A patient…read moreahead of me waited forty minutes to be seen. After waiting twenty-five minutes myself, I asked how much longer it would take and was told there was no estimate, so I left.

Dr. Matini is the best, but based solely on the service team I will go elsewhere (to a shop not…read moreowned by the Voorthuis family) to purchase my eyeglasses. It's blatantly clear they don't value their customers over their gigantic profit margins.

They are great at eye exams and selling glasses, not so good with caring about their customers…read moreafter they have paid their steep prices in full. Very disappointing. I needed new glasses and contacts and I had heard rave reviews. The eye exam was great, the service to find eye glasses was competent. I decided to splurge on two pairs of glasses and a years supply of contacts and paid in full.I was told it may be two weeks to fill the order. I was promptly emailed a receipt for this significant investment in my optical health. After two weeks and not a word, I figured they needed an extra day or so. I lost track of time and with several key word deadlines, my eyes were straining and I had to breakdown and buy a pair air readers at the grocery story and struggle with old contacts. When I called after three weeks, they said they would look into it. They then informed me that they had my glasses, but not my contact information. This was odd because I had already received an email receipt from them. When they realized that they did have my glasses and contacts, there was no apology or effort to correct this error and inconvenience. I expressed my disappointment due to my expectation that I would receive better service, based in their reputation and price point. They said they would have the general manager contact me. No one called, texted, or emailed me. When I was able to make it to Georgetown to pick up my glasses, again, no effort at service recovery was made and I again expressed my disappointment and was again told that I would be contacted by the general manger. It it now a week out and still not a peep. I'm left with some cool glasses but a very jaded view of them. It was clear that their efforts and interest in customer service ends once the payment has been made.

Dr. Howard Weiss is an exceptional opthalmologist who specializes in glaucoma and cataracts. He…read moretook all the time I needed to ask questions. He was very kind and caring

Dr. Weiss has been my ophthalmologist for more than 20 years. At the start I had only annual…read moreappointments where he confirmed my good vision. Eventually glaucoma came into my life as well as cataract surgery. Dr. Weiss knew exactly how to diagnose and treat glaucoma and the outcome of my cataract surgery was outstanding. Dr. Weiss has a team of outstanding young technicians to do the important preliminary work before Dr. Weiss enters the room. This makes for very efficient visits.

Large operation. But excellent care. I have one main doctor, Dr Schwartz but have seen another…read morerecently who was also excellent. And my wife as also seen two different eye doctors over the years. And we have never had a bad experience. The front desk is polite and attentive.

From the owner: Washington Eye Doctors is an independent eye care practice serving patients and their families in…read moreChevy Chase, MD. Their experienced staff of eye doctors and opticians provide thorough eye exams using advanced technology, offer prescription updates, a vast selection of eyewear, and precise eyeglasses or contact lenses fittings. They also specialize in dry eye disease treatment and myopia management. Schedule an appointment with Washington Eye Doctors for personable and professional eye doctors you can trust.

Went to these folks for a few years because they were covered by my insurance. Turns out I would…read morehave paid less for contacts if I hadn't used my insurance. I've had to go back multiple times to get copies of prescriptions for glasses and contacts and every single time they have given me the WRONG one. Now they don't even have a live person answering phones. And after you get there you'll find out they are going to charge you $39 for a retinal image even if that has nothing to do with your issue. I'm switching insurance and not going back.

The two stars are for the actual optometrist. She was nice and my exam went fine. The shop is fine…read more Nothing special. Not a huge selection of designer glasses. Your typical cookie cutter optometry place. You're going to pay full retail price for designer frames and maybe get a deal on the lenses. I'll probably stick to just replacing the lenses in my frames I already have. I'd say 1.5 stars for the glasses people. I ordered a pair of glasses and lenses a few weeks ago. I called 2 days ago and was told I'd be given a call back for an update. Well that didn't happen. So today I call. She takes my name and says, "let me check for you". Aaaaaand there goes 20mins on hold. Should've hung up earlier, but I wanted to see if I could make it from 495 to Shirlington without an answer. After a few minutes, I would've been completely okay with: "they aren't ready yet". But nope. Nothing.

The selection of frames is outstanding as well as the staff. They are efficient and ask the…read moreappropriate questions to best serve you as a customer. I drive from Howard County, Md to DC for my eyeglasses because of the style and quality of the frames.

Awesome!! Service was great the whole time. It's essentially a party in the front room. Trying on…read morefun frames, dancing to music, playing fetch with the owner's puppy. Dr. Goldberg was knowledgable and friendly. Their selection of frames was immaculate which is so dangerous for me. They didn't push me into anything though and advised well, based on my style and what I was liking and disliking.