Insight Opticians

I had a great experience here today! It was easy to book an appointment online and provide my…read moreinformation in advance, so the intake forms were already filled out for me. Everyone was so friendly and helpful - I got me a full eye exam and a year's supply of contacts for half of what I paid at another eye doctor or on 1800Contacts, all in less than 30 minutes. Highly recommend!

I don't know if this is specific to this location, to the franchise, or to the eyewear industry…read moregenerally, but the lenses I've gotten here the past several years--four at least--have lost the protective coating within a year or so. That shouldn't happen since I always get the extra protection, and I use a special lens cloth to clean them. Glasses are all but useless once that happens. I don't recall that ever happening before. The prescription sunglasses they made for me, at substantial expense, are an optical mess. Wavy lines, visible color prism, ill-fitting--unbearable. Gonna try another place this time now that I have a baseline.

See all

Stephen L Glasser, OD

4.6(131 reviews)

0.7 mi•Downtown

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

See all

A Brighter Image

4.5(174 reviews)

1.5 mi

The selection of frames is outstanding as well as the staff. They are efficient and ask the…read moreappropriate questions to best serve you as a customer. I drive from Howard County, Md to DC for my eyeglasses because of the style and quality of the frames.

I came here to get lenses for a new frame I got abroad. Would say they're pretty friendly and…read moreknowledgeable about lenses; they even let me try out a basic lens option for my first time since I've never tried it before. Pretty fast and straightforward with the info. The dog is cute too! Will say service can be delayed/interrupted though if there are multiple customers in the store.

See all

Puppy

Apex Optical

4.5(39 reviews)

1.0 mi•Downtown

•$$$$

Stopped in today with a minor but annoying issue with my sunglasses--the extremely nice guy at Apex…read morefixed it immediately! Would absolutely recommend and will absolutely be back!!

I was in town from Chicago and one of my snugpoints came off my glasses. I bought replacements but…read morecouldn't get them on. Walked into Apex and they did the job no questions asked. Super helpful!!

Voorthuis Opticians

4.1(47 reviews)

0.7 mi•Downtown

Terrible experience.. I work up the street (mind you I'm a whole paralegal) and always see that…read morethey have cute colored eye glasses so I decided to go in and check them out. I asked if they accepted Insurance and the lady who was helping someone else chuckled. Of course I didn't say anything because I don't respond to ignorance so I just left.. I don't what was so funny about me asking that because I'm sure she's not even in my tax bracket but maybe if she looked for ways to save a buck she might just have some!

Paul is gone. Now so am I. Voorthuis is failing loyal customers with inferior materials and…read moreindifferent staff. Hidden costs, sloppy mistakes, poor comms, endless delays. With so many opticians and reasonable choices, why would anyone stay?

These Eyes of Mines

4.9(31 reviews)

4.2 mi

I have a hard time choosing a favorite. June is great at helping me to narrow my decision. The…read morecustomer service, patience, and warmth are top-notch! I can't wait for my next 2 new pairs. ,

This was my first purchase with These Eyes of Mine. My glasses are unique one of a kind. I have…read morereceived lots of compliments from friend and family.

See all

MyEyeDr

3.5(211 reviews)

0.5 mi

I have been coming here for years and I have really enjoyed Dr. Nick as my eye doctor…read more The staff is extraordinarily friendly and helpful and the office is clean and professional. I will keep coming back here even though my insurance changed. I used to have generous insurance that gave me contacts and glasses every year but this year I will need to choose one or the other. I completely understand the upsell, but I really never was bothered by it. I usually will recommend this place to my friends if they have eye care needs. Plus it is very easy to get to via metro. Great location, great people fair prices, and I don't mind the upsell, I just can comfortably insist one what I can and can't afford.

I was in town for a conference and my glasses had somehow gotten out of whack. I stopped by without…read morean appointment, was seen right away, and in maybe 8 minutes total I was on my way out the door with my glasses perfectly adjusted - no charge. The staff were friendly, welcoming and efficient. Thank you!

See all

Apex Optical Company

4.3(58 reviews)

4.2 mi•Tenleytown

Will never go there again or recommend. (Wisc Ave) I had…read moreheard good things about Apex and had just moved to the neighborhood. Had a new Rx to fill. Brought my own frames to get lenses replaced. Had no problem with the prices and ordered the lenses. After spending ~$1200 they (manager?) seemed insulted that I asked for a receipt. He said "we've been here for 40 years!" Seriously? So what? After I insisted he begrudgingly printed one for me. When I picked them up they had not applied the edge-polish I had ordered and paid for. The salesperson took them in back and applied a slight buff, not a polish. I asked her to apply a polish and she went back and did it correctly. The thing is my lenses had an AR coating. Applying a polish to an AR lens can damage the coating - it's supposed to be done before the AR is applied - maybe that was the lab's fault. Nevertheless, I spoke with the salesperson about a different pair of lenses I was interested in, one for strictly reading/computer distance. I told her my working distances and knew just what it was I interested in. She proceeded to insist that that was not what I wanted, finally raising her voice and saying "fine, whatever you want!" Lots of glowing reviews on this site and that's fine for them - not for me. And, as background, I was a licensed Optician for 25 years before I stopped practicing to go to law school. I knew what I was talking about. The Rx/lenses were fine, but the attitude was a total turn-off. I'll never go back even though they're right around the corner from me and I'll never recommend them.

Apex is great - it may be a little expensive but it's your eyesight. The selection is great but…read moreit's the service that's unique. They take such care in fitting you, and you can come back again and again and they stand by their work. I have bent my glasses pretty badly more than once and they have always adjusted them perfectly. I've tried other places but came back here a while ago because they are better than anyone else.

See all

Morgenthal Frederics

5.0(5 reviews)

0.3 mi

great store; good selection of stylish frames; and wonderful doctor! outstanding customer…read moreexperience.

After 2 years, I finally found my wonderful Optometrist, Dr. G. Flocos. He was at another store…read moreprior to the pandemic, it closed with no notice and we were left in limbo with no forwarding email or number. I finally found him at this fabulous boutique at the City Center. As I sat down for my long overdue eye check-up, this lovely lady smiled (May) and said hello and asked if I need something to drink - water, wine or Champagne. J'adore! I asked for water since Champagne may elicit some behavior not fit in an optimal boutique. In 5 minutes, May and I were discussing where she needs to go for fun in DC. She is from the West Coast! Dr. Flocos was wonderful, methodical, like re-connecting with a good friend, since he had taken cared of my vision for more than a decade. We went through the whole gamut of tests - dilated my eyes to assess macular degeneration, etc. Kudos to Denise, May and the 2 gentlemen staff who were all cordial, friendly and made you comfortable. I called the day before and Denise called me back after 7 pm for an open slot the next day. Fantastic. In addition, the price was right and I did not get any marketing promo etc. On second thought, I should have taken that glass of Champagne! Bravo.

See all

For Eyes

3.7(104 reviews)

0.1 mi

Dr. Lee is very thorough, friendly and knowledgable! I went in for a routine check up and he…read moreexplained everything as he was doing the exam and asked me about my preferences when deciding on the final prescription. He even took a picture of my retina and explained the anatomy and what he was looking for. His staff at For Eyes is was also friendly and helpful when I needed to order a contact refill and new lenses for my glasses. Great experience! P.S. the office is updated and doesn't different than the photos posted here.

This location is one of the few places that accepts DC Medicaid/Medicare…read more The staff that assisted me with making the appointment was phenomenal and super friendly. Unfortunately there is construction going on in the area, so it was difficult to spot the location, outside of the small flags on the exterior. Upon entering the store, we were immediately greeted, which I dug. However, I was less than pleased with the amount of people in the waiting area, which is why I chose to stand outside for the majority of the appointment/visit. I did notice that they closed/locked the door at a certain point-I'm assuming that was due to the amount of folk in the waiting room. My grandmother's appointment was scheduled for 10:40a, she may have been seen about 30 minutes after, and that is being generous. There was sanitizer available upon entry, and an area for someone to check temperatures; although, our temperatures were not checked. There were several walls of glasses available to try on, but it did not appear that they were sanitized in between customers. My grandmother saw Dr. Lee and she remarked that she really enjoys seeing him, as he is personable, and listens to her concerns. She also stated that she had a good experience with the staff.