Great new packages!! We took the $89.99 package, get all three! They waived the installation of the new DVR, since we were existing customers (previously know as allegiance) All digital HDTV, unlimited nationwide phone service, and fast Internet. They said up to 25 Mbps..were actually downloading about 28! read more

Vyve Broadband - Great deal! - Internet Service Providers Near Me - Shawnee, Oklahoma

absolute incompetence or negligence. if I had any other option I would drop this service immediately. For the amount I pay them every month I would expect at least a minimal standard of operation but they can't keep the Internet on for more than three days at a time. worst company I have ever had the misfortune of dealing with. read more

If I could leave no stars I would. This is the worse internet company I've ever done business with. I was told at first that it was a no contract internet provider, but I tried canceling, they told me I was stuck with a 5 year contract. This internet service is terribly disgraceful. It doesn't work properly. For $180 a month!!????.... Terrible. I urge all people to stay away from this company, you will regret it if you do business with them read more

My technician Trey was awesome. He swapped out my equipment and got me seamlessly reconnected, plus he was actually able to get a work order scheduled to bury a line that had been left laying on the surface of my yard for over 2 years. It had been called in multiple times and several people came by over the two year period but no work was ever done..... as of today, that line was replaced and buried. Finally..... thank you Trey! read more

This is by far the worst experience I've ever had with a service provider. The Custome support has no clue what they are doing. And because my internet can seem to not have 1 day without crashing I'm always on the phone with them. all my neighbors have WiFi. And none of them have this issue. Why? Because they have different service providers. So here's a pro tip if you want good Internet, don't go vyve if you want good service don't go vyve. read more

The poor and slow broadband service they provide is a shame. when we had problems they were slow to get us working again. I think their poor quality equipment was also a good reason to move to another provider, then I cut my bill in half when I switched. May I suggest TMobile wireless broadband, they won't put ruts in your yard. read more

get ready to pay 100$ a month for spotty internet that only works half the time. crappy. just barely better that phone data. very unreliabl. don't recommend in the Bristow area. read more

Our 1 gig Internet is completely unreliable, service techs are unable to diagnose problems and service representatives are clueless to what is going on. They say that CB radios are causing interference with the sub ground fiber optic. It is far better to obtain information via newspaper and writting letters than to to use the internet. If you are looking to use this service for gaming or work phone calls. Don't. read more

I moved out in the middle of a billing cycle and still had to pay the full amount. They will not prorate your bill if you move out mid billing cycle, yet they can effortlessly increase the amount you're charged month on month. Internet service was fine, customer service was as well. But on principle I should not have to pay for services I cannot use, nor can I give them a good review for that alone. read more

Not here to review the internet service itself, but the service we received in store yesterday. We stopped in 7 minutes til close so we didn't expect a lot of help. Cameron stopped what she was doing, helped us with our router issues, and saw the price of our bill and helped us get a better rate. We were in and out within minutes and just felt like she was very helpful and kind, especially being so close to closing on a Friday! read more

Trinity N was the best !!! Had him come perform a service call at my home after many failed attempts by others and everything is great now!!! He is the one to request!!! read more

I signed a business contract in August 2023 for internet service. My business closed down in September 2024, so I went to cancel service. I am a single mother, of four, and a tornado destroyed my entire city, causing massive job loss and multiple businesses to close. Vyve has said that I am liable for the remaining 11 months on a 24 month contract for a business that isn't even open anymore to the tune of over $1100. No one explained to me that there was a contract that I'd be locked into. There was no option for extenuating circumstances or hardship. Just cruelty and heartless service. read more

Absolutely the worst. You might be stuck using them, depending on where you live, but keep a careful watch. I canceled my service in the month of May, then returned the modem equipment on time a few weeks later. The in-person office took the modem, printed out a receipt, and said all was well and paid in full. In August, two months later, I receive a call from a collection agency for a remaining fee (not the modem). I still don't understand the fee, but I paid always through my bank account with autopay, so even if I did owe, they should have taken it out of my bank. They never even emailed me or phoned or sent a letter to ask for this small payment, which contradicted what I was told in person. Horrifying. STAY ALERT. And the help by phone was atrocious and rude. read more

We run a business in skiatook and Vyve was the only option. They bought out Community cable. They warned me the infrastructure would take time to build and get everything up to speed. this took around 4 months. the internet was intermittent at best. They were always available to assist and made every effort to fix the daily issues. Now everything works perfectly. read more

Worst provider ever. Services go out randomly every month always at the most inconvenient times can't get techs out fast enough. If there was someone else in my area I would have already switched. But instead these idiots are all I have. They are shit, do not give them your money if you can help it. read more

I would give them no stars or even negative stars. They are truly a worthless useless species of a company. The service is intermittent and when the power goes off, they're off too because the back up generator doesn't work. Last year, I had a problem with the mainline that services the pedestal at the end of my driveway. The guy came out and sat in his truck for a very long time then finally ran a new line out to another pole, about 100 yards away and left it above ground. It stayed there for months and finally got mowed and cut in a million pieces. It was replaced on top of the ground of course. I called them and called to get it buried - no response. They would say" oh we'll get it in two months" The so called pat answer. Liars. I finally dealt with some VPs that got the ball rolling. I was originally on a plan that increased $10 a year until it didn't. That ended this year. It should not have. Complaining about that did no good. So in May after an initial increase in my service rate the month before, it went up again because they arbitrarily put me on a 200 meg service that I did not order! Complaining did no good. I voted with my feet and left this bunch of convicts. So all I can tell you is this a sorry sorry sorry company. I can only wish them the worst. I'm thankfully with another company now and I hope it works better. I called to delete the account yesterday and the woman was bright and cheerful, but she drastically changed after I told her what was wrong. She actually asked! So I don't know if my account been deleted or not. It may have been and it may not have been. During that call I was on hold and I waited and waited, and then it went to a survey to which I really burned her. Beware of this company and do not use!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Every six to eight weeks Vyve Broadband in Shawnee, OK, cuts my upload speed in half to 15Mbps from 30Mbps. I have to haggle on the phone with them to get them to fix the issue. They want me to PAY extra for a service technician to come out and look at my equipment which is in perfect working condition. The last two times they were contacted about this issue they scheduled a tech visit. The evening before the scheduled tech visit is to take place, the upload speed magically returns to the 30Mbps it is supposed to be at in my Internet-only package. So I canceled the tech visit to avoid the charges. Sounds like a SCAM to me. Every time I have to call them about this issue they play dumb once again. If I had any other high-speed choice available where I live I would dump them in a heartbeat. read more

If I could give it no stars I would. We've had Vyve for a little over two months and it has been ridiculous. It took us forever to get an installation (over 3 weeks). We finally got WiFi yay right? No, POS install (see photos). They left fiber wires all out and they are STILL sitting on our lawn like it's not a safety hazard. I've called multiple times to get this fixed and have been given the run around each time. It's been well over a month with those wires out. We don't have WiFi now as I type this due to them coming out doing work in the neighborhood and cutting our lines. If I could never use Vyve again, I would but somehow they are the only provider out here so people have to use this POS company. Oh bet I'll still have to pay my bill in full and on time though for WiFi I haven't been able to use. read more

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If you have absolutely any other choice for cable and internet, do no walk but run to them! This is the worst company you can ever possibly think about doing business with. Horrible customer service, horrible service, and they do not stand behind their products. They do not hold their staff responsible for selling services that they cannot provide. They must be the worst service provider in the entire world!!!! read more

If you are in a rural area and have no other choices for fast internet, welcome to the hell that is Vyve. Expect frequent outages, and then one to two weeks to get service restored. Expect power outages to completely take this company down. The absolute worst, and when there are other choices, I'm cutting the cord and leaving so fast. Vyve is the bad date at a prom, when no one else was available. read more

lose our TV programming every day. They say it is Canadian Valley's fault, but we have had the worst experience with Vyve. Can not get our premium channels (that we pay extra for) on a daily basis. Do not sign up with these guys. read more

I do not even know where to begin with this review. I will preface by saying, having spent 20 years in IT from being an enginner up to being Head of IT Production, I do sincerely try to understand and relate to technology providers. Having said that the service (both customer and functional), or lack there of, that I receive from Vyve Broadband is the worst that I have experienced in my entire life inclduing my career. Let's start with the customer service and business approach. I acknowledge that I live in a rural area and I understand they can not offer my fiber/GB to the desktop within the same pricing, etc. that I received when living in a larger area previously. However, the service I receive is orverpriced. They have a monoply in this area as they are the only ISP (minus one satellite provider) that provides high speed service. Therefore they charge whatever they want b/c customers have no chocie. Secondly, they lack business ethics. Example: During this time of global pandemic they are choosing to make additional money by continuinig to charge people for data overages. Compare this approach versus the approach of my wireless carrier who has added 15GB of hotpsot data (without me asking) b/c they know and understand these are extra ordinary times. Now let's look at the actual service. I have on average at least one outage a month. I'm not talking about the standard 5 minute disrption where a simple modem reboot/reset restores service. I'm taking about an hour or more where the problem is clearly on their side of the service. We receive no communication no updates. Some of these outages are hours. The most recent example was a 23 hour outage. Again, as a technical person, I understand they were impacted due to a larger problem with a Tier 1 (maybe Tier 2) provider upstream. However, we received basically no information or updates. We got 3 updates but they were hours apart and contained no information. This was during a time when many customers were relying on this service to work from home, attend school from home, etc. I was fortuante enough to be able to use my phone as a hotspot and worked off of that all day. If I had not had this option I would have been forced to take a personal day off. Four days later, I had another outage that lasted about 6 hours. No information or update at all was provdied on this one. Through all of this, I have received no credits. I have not been able to get Vyve to answer my questions. They will not provide me with the SLA's of their residential service. This company is ineffective in their delivery of service. They are uncaring and unwilling to understand their customers. They refuse to change their operating model b/c they know they have zero competetion. Hopefully this review reaches people and has some sort of impact. read more

Frequent outrages for days at a time. Extremely poor customer service that is rude and unhelpful.

One star because you can't select zero. Extremely slow speeds and non existent customer service. Unfortunately, Vyve is the only options in my area read more

Took time off work to wait the entire day only to be told by an installer they couldn't help. Was hung up on by customer service. Then when I called back they suddenly refuse to speak to anyone but the account holder. (She's working- gave them my name and number for the work order) The worst customer service in the industry! When Cox arrives in Shawnee these joke will not even contend. Overly priced for horrible service. read more

The. Absolute. Worst. The cable and internet go out multiple times a week. If it's out of business hours there is no one to report / reset / talk to. It's an absolute shit show. If you want to pay over the phone it's $5 to speak to a person...?? Really?? And the automated is a nightmare. Thinking of switching to just internet to quit dealing with this company. read more

Vyve internet service suck! What a way to end 2020... the whole week has been dropped internet service. Constantly having to disconnect and reboot everything! If there was a better choice I would jump on it!!! read more

Totally agree with the other ratings. Worst Service Providers and Most Unethical Individuals in the Business. Run don't walk in the opposite direction! Had a residential service with them for years. When I moved to the West Coast we converted our residence to an Airbnb in the midwest. They converted our account to a business account without explaining all the catches. It's a 36 Month Contract detailed in the fine print which they failed to explain. Brad Montgomery kept referring to the audio call in which I ordered the service. I finally agreed to listen to his recording and the service representative did confirm I wanted a commercial account but failed to tell me it was a 36 month contract opposed to the residential year contract and did not explain that my cable package would be most expensive for significantly less channels. We basically receive the 10 local channels that I could get with just a digital aneta that can be picked up at any Wal-Mart. If you would like to hear Brad's side of the story feel free to call his Cell Phone number at 405-395-4977 or better yet send him an email explaining how much you respect their "intent" to screw the general public because we are all "idiots" for trusting their "legally binding contracts" brad.montgomery@vyvebb.com #KARMABRAD #ITSA***CH read more

Poor customer service vybe has been working on the lines in my hometown in kinder Louisiana the Internet has been down for mostly January and February from 9 to 3 every day they are doing an upgrade I think they should give me 1 month free Internet why should I be paying for something I'm not getting unhappy customer I called the customer service center they said it was nothing I could do about it because I didn't document it how am I supposed to document two months of Internet up and down with all the aggravation t-Mobile is looking real good right now they're offering a special on their Internet service for existing customers read more

Garbage service. Can't call after hours it will just hang up on you. Place is joke. Tech support is nonexistent, internet will go out and there are no outages ,then they will charge you for it saying it's working fine on our end. F this place! read more

This is the absolute worst internet service ever. I've been charged 80$ bucks a month for the fastest speed. They say they offer up to 1000mbps. I'm currently pulling 7. Tech support, they said this is common in our area. That the company bit off more than they could chew. Totally the worst. read more

Worst ever. We were scheduled for a 1p-5p install. They still didn't show up in that time frame. We had to cancel plans. Called customer service and they basically told us well we have no ETA but you're next. Technician didn't show up until almost 6:30pm. With no phone call, they could have called us and told us they'd be late. Crappiest customer service ever. read more

I have internet problems everyday. the download speed is not the best nor the upload. I do not recommend the internet at all.

Service is up and down without any reason such as weather or power interruption . They seem to just rebut the equipment without fixing the problem. I spent 28 years in the telecommunications industry and never have i experienced such poor and inconsistent service. I would switch service providers if another was available. Service was out today and I was given a first available dispatch date 6 days from now. Totally unacceptable since I trade stocks and depend on Internet Service to do so. Fortunately the service came back up for now. The service is totally unreliable. read more

They charged us an entire extra month of service after we canceled internet the month before and tried to charge us for equipment we bought in the beginning how could they charge extra months worth and equipment agin WTF vyve read more

Where to even start? I wish I could just run over to every person about to sign up for VYVE screaming "NO DON'T!!!" slow internet that cuts out constantly- workers who are bad at their jobs if not straight up clueless, and some of the WORST customer service you will find outside of AT&T. If I had to pick just one element as the worst part, it would be that after I canceled with them, they charged me for an extra month, and refused to acknowledge that their workers came and picked up the modem, so charged me for that as well. DO NOT GET VYVE!!! read more

Bad costumer service, they charge you a fee to speak to a real person when you need help, oh and the internet only works half of the time.

THE ONLY ISP THAT MAKES AT&T LOOK GOOD Simply crud. Got the install wrong. Got the bill wrong. Took 4 months to finish installation. Every time I called, they'd just add a month to the "usual install time." Finally showed up the day before I left for my Mother's funeral; still got it wrong. Cancelled my service while I was in Texas. PS: Never came close to the promised Internet speed read more

Internet works... sometimes. If you log into a game dont expect to play for more than 5 minutes without lagging out. Terribly dissatisfied, I have had this problem since having vyve for the last couple years. read more

Wasn't informed our automatic payment didn't go through. Got 2 months behind never knowing. Paid $100 to catch up and to get our service turned back on and today they shut it off again... not to mention we were told we were caught up.. read more