Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

These folks have been super helpful with several purchases. Nice selection and great deals. They…read morecan work to arrange delivery, and often very quick. Anytime they didn't have what I was looking for, they were helpful in finding suitable options. Great to work with.

In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided…read morethat after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

My electric range stopped working after a rain storm due to a power surge…read more They came out and quoted me a price of $525 to replace a computer board a week later it was replaced Less than 90 days later the same thing happened Again they came out and turned the circuit breaker on and off three times and it worked They again charged me a service call My wife paid the bill When I called asking about needing the circuit board replacement they said it tested bad I won't use them again Also on the two visits I had one invoice from one company and a second one from another company And it was the same repair guy

My refrigerator's ice maker stopped working so I looked up repairmen on YELP and came across G & I…read moreAppliances Repairs. Gilbert responded very quickly to my request and scheduled an appointment that week. He showed up as scheduled and replaced my ice maker. Unfortunately the replacement ice maker also did not work after the repair was completed and after I had paid in full for the service. Gilbert let me know that he would come out sometime in the following week to check on his replacement. During the course of his second visit to repair my ice maker, my refrigerator lost all function in the course of his repairs/diagnostics. He explained to me why he believed the root cause was a manufacturing defect but took no responsibility for the total loss of function of my refrigerator while it was in his hands. I have now paid for an ice maker repair that never happened as well as had to purchase a new refrigerator to replace my dead unit. Gilbert is a nice guy and should be trusted with simple repair tasks. I would be cautious in hiring him for anything perceived to be difficult. I would not recommend going with G & I Appliances Repairs based on my personal experience.

I just spoke to Ron about what he thought was the most reliable brand of appliances for my…read morehome-first he was the third company I had called and all the others would not or could not give me any information but this man could not have been more helpful and not only but so compassionate, after hearing what I just went through with losing my home through a fire. I would recommend his business any day just because of his kindness and his knowledge of course

I reached out to Mr. Alexander about estimating repairs to our washing machine and to clean our…read moredryer vent. He responded quickly and came out the next day. While here, he did clean the dryer vent, and quoted $310 for the repair to the washer. That included a sensor and a new motor since it (motor) had to be removed to get to the sensor. He said it was probably bad, too. My husband set up the repair appointment following Monday, as he was taking a day off from work. Monday morning I texted him but we received no response until later that afternoon. Mr. Alexander said he hadn't ordered the parts because he needed to research the problem. Uh... that doesn't jive with what he said when he was here. He also told my husband it would be another $200 for one of the parts, making the total $510 instead of $310. On top of that, he doesn't take credit cards, which is a big red flag. So, that's the end of that.

If I could give them more than five stars I would. Excellent customer service and same-day repair…read morefrom the time I called them to the time it got fixed took the less than two hours. I will definitely use them again.

All Appliance Parts responded to my request for a service quote within an hour, and to my delighted…read moresurprise they were able to send someone to our house on the same day. Mike was professional and incredibly knowledgeable about fixing our dryer. Initially, we only needed a four-prong plug to be converted to a 3-prong outlet. However, as he tested the unit he noticed a strange 'clicking' coming from the dryer, something I'd been used to hearing for the past year. Upon opening the machine, we found that the drive belt was so worn that a chunk of it was rubbing against the inside! Mike did not pressure us to fix it, and it was obvious that it needed to be replaced. So he stayed a bit longer to get the job done, saving us the cost of calling him back out. Definitely a great service, and I've kept their card - should any of our other appliances break, I know who to call and ask for!

Awful, Awful Business-Run!!…read more This business refuses to show up when scheduled; they have a contract to repair a brand, but they simply ignore the scheduled appointment and make up their own. When contacted, the phone person just talked loudly over what I was saying, repeating herself until it was pointless to keep trying to get help. I asked for a call from the owner: nothing. They are a huge waste of time.

Very happy and pleased with their speedy repair, professionalism of the technician, and…read morecommunication and updates. Most recently I needed to have a microwave repaired using my home warranty services (the magnetron went out). I submitted the request online and I was provided the contractor of "Old Guys Appliance Repair." After about a day I did not get contact, so I called the number provided to me. No luck in contacting them directly. Next, I contacted my warranty provider and they were able to make contact and then shortly thereafter Old Guys contacted me to coordinate the service. (notable point: this was after Christmas and around New Years.. so it was still in that "holiday" window and that could be reason for their delayed responses and them being busy) Old Guys and I worked out a time for service the next day after they called me. On that day Greg, the technician, showed up ahead of schedule and was able to repair my microwave without issue well within the scheduled time frame. As a technical person myself who has worked on items like this, I was able to provide him with the serial number, model number, wattage, etc. before he showed up. Who would have thought, he actually READ my notes and had the needed parts ahead of time. I have had services scheduled before for my appliances and MANY TIMES techs do not get the notes or never read them, so they show up ill prepared for the call. This results with wasted time and parts delays. Not Greg and not Old Guys. In the end, he kept a clean work area and was able to remove my built in microwave, replace the parts, install it back again, and ensure that it worked with no hassle. He had a great demeanor, he was professional, and he was courteous. I would easily recommend Old Guys the next time someone needs appliance repairs. *Note* I live in the Austin/Round Rock, Texas area, though this business is listed in San Antonio their "local" technician was from Cedar Park. So it appears that they have regional support in some areas other than San Antonio.

I wish I could leave below a 1 star review. The technician came out, said we needed a new circuit…read moreboard for our fridge that was acting up, charges us for the part, and then never returned with the part that we were charged for. The technician has ghosted me for over a month despite multiple texts and calls to them, and I am very tempted to call the attorney general for bad business practice. DO NOT EVER USE THIS SERVICE!!!!! Edit 8/1/25 It turns out the service I used was a scam using this company name. While I understand that I was scammed by a bad player, I wasn't offered any help, not even asking if they could come out to check the appliance and fix it properly. All I got was an explanation of what their invoice looks like and that they were the only one who would have visited. No assistance, no offer of help, no building of customer relations, just a sorry we are not responsible....tough luck. They are aware of the scams, it would be wise to warn their loyal customers of the threats and to take measures to ensure the bad players don't ruin their good name or to take measures to make their services top of the search list in google.

I was having no luck finding what I needed to replace the wall plate and pipe going then the wall…read morein my laundry room and into the vent box. So I searched under appliance repair, even though it wasn't the actual appliance I was needing to Find parts for, and randomly chose a company to call and am glad I chose this company! They could have easily said 'he didn't have what I need when I told the gentleman what I was looking. Instead he took the time to explain what material and tools I needed to look for at a home improvement store, then went on to tell me how to make what I needed, including fabricating the wall plate with the leftover material. Polite, friendly, knowledgeable and just good costumer service, I will definitely be saving their information for future needs.