Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided…read morethat after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business.

It's dented because it fell off a truck We had bad luck…read morewith the washer we bought because it has missing parts That we had to buy after we got it home

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

My electric range stopped working after a rain storm due to a power surge…read more They came out and quoted me a price of $525 to replace a computer board a week later it was replaced Less than 90 days later the same thing happened Again they came out and turned the circuit breaker on and off three times and it worked They again charged me a service call My wife paid the bill When I called asking about needing the circuit board replacement they said it tested bad I won't use them again Also on the two visits I had one invoice from one company and a second one from another company And it was the same repair guy

My refrigerator's ice maker stopped working so I looked up repairmen on YELP and came across G & I…read moreAppliances Repairs. Gilbert responded very quickly to my request and scheduled an appointment that week. He showed up as scheduled and replaced my ice maker. Unfortunately the replacement ice maker also did not work after the repair was completed and after I had paid in full for the service. Gilbert let me know that he would come out sometime in the following week to check on his replacement. During the course of his second visit to repair my ice maker, my refrigerator lost all function in the course of his repairs/diagnostics. He explained to me why he believed the root cause was a manufacturing defect but took no responsibility for the total loss of function of my refrigerator while it was in his hands. I have now paid for an ice maker repair that never happened as well as had to purchase a new refrigerator to replace my dead unit. Gilbert is a nice guy and should be trusted with simple repair tasks. I would be cautious in hiring him for anything perceived to be difficult. I would not recommend going with G & I Appliances Repairs based on my personal experience.

Ron did a great job. He stayed here for quite sometime to repair my ice maker. The price he charged…read morewas very reasonable for the amount of work he had to do.

First of all - Yelp has never disappointed me. We've had tons of work done at our house and Yelp is…read moremy go to. I can't say enough good things about Mr. Alexander. I have a very active family and my washing machine is an essential. Unfortunately, it broke down on the weekend. I promptly went to yelp and requested help. Mr. Alexander responded on the weekend and came to my house to diagnose it on a Monday, which was a holiday. He came back the next day and repaired it. I am so grateful to him. His customer service was excellent, and the cost was reasonable.

If I could give them more than five stars I would. Excellent customer service and same-day repair…read morefrom the time I called them to the time it got fixed took the less than two hours. I will definitely use them again.

All Appliance Parts responded to my request for a service quote within an hour, and to my delighted…read moresurprise they were able to send someone to our house on the same day. Mike was professional and incredibly knowledgeable about fixing our dryer. Initially, we only needed a four-prong plug to be converted to a 3-prong outlet. However, as he tested the unit he noticed a strange 'clicking' coming from the dryer, something I'd been used to hearing for the past year. Upon opening the machine, we found that the drive belt was so worn that a chunk of it was rubbing against the inside! Mike did not pressure us to fix it, and it was obvious that it needed to be replaced. So he stayed a bit longer to get the job done, saving us the cost of calling him back out. Definitely a great service, and I've kept their card - should any of our other appliances break, I know who to call and ask for!

Awful, Awful Business-Run!!…read more This business refuses to show up when scheduled; they have a contract to repair a brand, but they simply ignore the scheduled appointment and make up their own. When contacted, the phone person just talked loudly over what I was saying, repeating herself until it was pointless to keep trying to get help. I asked for a call from the owner: nothing. They are a huge waste of time.

Very pleased with this company. The scheduling of service seems unpleasant, but I was given a…read morecourtesy call the day before my appointment to remind me and the technician called me the next morning with a two hour time frame for arriving, for which he arrived on the earlier half of "between 2 and 4pm." Jose is an outstanding technician. He was clean, polite, courteous, chatty, and friendly. He was thorough in locating the issue, explained the cause in detail, and described what needed to be fixed with a precise estimation of when parts would be received and he could return for repair (if not the same day). This is one company I am proud to say my home warranty uses.