1. Excellence Appliance Repair

    1. Excellence Appliance Repair

    0

    San Antonio, TX

    Excellence Appliance Repair

    3.4 (10 reviews)
    Open Open 24 hours

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    Response time

    6 hours

    Response rate

    20%

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    16 days ago

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    3 months ago

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    1 year ago

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    9 months ago

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    1 year ago

    Anton Grytsai (technician) was early, knowledgeable, expedient, helpful and friendly. Appreciate his cassis assessment.

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    Ask the Community - Excellence Appliance Repair

    Hugo Ortega - Electric cooktop, flipping breaker box due to a grounded connection in the burner switch. Needed replacing.

    Hugo Ortega

    (43 reviews)

    Terrell Heights

    The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

    Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

    Excellence Appliance Repair - homeappliancerepair - Updated July 2026

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