I needed work done on my dishwasher and freezer. Anton was very professional and got both…read moreappliances up and running in a timely manner. From my first call to Prostar to completion of the job, I am impressed and would recommend Prostar to everyone. Choosing Prostar was a great decision.

The service was great. Very professional, punctual, and fast…read more the technician came prepared to fix my dryer, was very knowledgeable, and friendly. I will go back to Prostar appliances anytime and will recommend the company to family and friends.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

Jose did a great job diagnosing and repairing our issue. Price was good and he was on time…read more Good communication from the office.

Jose arrived late and had ordered the wrong part. So he reschedules. Fast forward to today. The…read moretechnician was supposed to arrive by 10:30 am. It's past one in the afternoon and am still waiting. Phone calls always go to voicemail and are never answered. Text messages are seldom replied to. Text responses are the usual delay tactic. First "our system is down". Now "having issues with his vehicle". UPDATE: They saw my review and cancelled my appointment!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

Excellence provided same day service call and repair when it was drastically needed. Oleksandr, our…read moreTech, diagnosed our drier with a damaged heating element very quickly & worked very efficiently. He cleaned out all of the lint thoroughly, sent pictures of the work & provided helpful suggestions about the settings on the drier. I would highly recommend Excellence Appliance Repair!

My electric range stopped working after a rain storm due to a power surge…read more They came out and quoted me a price of $525 to replace a computer board a week later it was replaced Less than 90 days later the same thing happened Again they came out and turned the circuit breaker on and off three times and it worked They again charged me a service call My wife paid the bill When I called asking about needing the circuit board replacement they said it tested bad I won't use them again Also on the two visits I had one invoice from one company and a second one from another company And it was the same repair guy

My refrigerator's ice maker stopped working so I looked up repairmen on YELP and came across G & I…read moreAppliances Repairs. Gilbert responded very quickly to my request and scheduled an appointment that week. He showed up as scheduled and replaced my ice maker. Unfortunately the replacement ice maker also did not work after the repair was completed and after I had paid in full for the service. Gilbert let me know that he would come out sometime in the following week to check on his replacement. During the course of his second visit to repair my ice maker, my refrigerator lost all function in the course of his repairs/diagnostics. He explained to me why he believed the root cause was a manufacturing defect but took no responsibility for the total loss of function of my refrigerator while it was in his hands. I have now paid for an ice maker repair that never happened as well as had to purchase a new refrigerator to replace my dead unit. Gilbert is a nice guy and should be trusted with simple repair tasks. I would be cautious in hiring him for anything perceived to be difficult. I would not recommend going with G & I Appliances Repairs based on my personal experience.

Joe provided exceptional service on our Kenmore Elite dryer. Arrived on his stated time. Was…read moreefficient, professional, kind, and friendly, left with everything clean and neat behind him. His service fee was very reasonable. Would defintely use him again.

I had such a wonderful experience with my dryer repair! The technician, Joe, was incredibly…read morefriendly and helpful. We are so glad that he came to fix our dryer -- he went above and beyond by being accommodating and even coming out on a Sunday. I highly recommend Joe to any family in need of a reliable, kind, and professional repair technician. I'm truly thankful to Jesus for sending Joe our way! Prayer: Lord Jesus, thank You for sending people like Joe who serve others with kindness and excellence. Please bless the work of his hands and guide him in all that he does. May every home he visits feel Your peace and care through his service. Amen.

I have been using Tony since 2012...Just used his service again today in 2026 and he never…read moredisappoints. Easy to contact and in most cases can come out the next day depending on the area in ATX. He always gets straight to the point with no up sale. Great service - TONY IS A PRO!

Tony responded quickly to my call, came out a couple days later and said the bearing was shot on my…read moreold washing machine and it was not worth fixing. I was disappointed but I believe him, it gets crazy loud during the spin cycle so it makes sense. I will call him again in the future.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!