I do NOT recommend W & W Autobody in Westborough Ma at all! My car was sent to them for a small repair from a dent from a car door. I received my car back and it was incredibly dirty on the inside. It appeared as if they sanded with the door open and didn't put plastic down. My car was cleaned the day before it went in for work so it's even more frustrating. Another issue my car had an intense paint smell on the inside for about three days that was unbearable. Any professional and reputable business that received a car cleaned wouldn't send it back dirty. I called the Autobody shop to bring it to their attention and give them a chance to make things right and the girl that answered the phone couldn't care less. She put me on hold a few times and said sorry for the inconvenience. She didn't deny they sanded with my door open and didn't put plastic down and I said how could you give a car back looking like that when it wasn't sent to you that way. She didn't care and said someone would call me back. It's been 15 days no one called. I didn't think they would. Don't trust them with your car! read more

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Person answering the phone was rude, abrasive and condescending. Stepped over what was being said cutting me off in mid sentence. Very very rude... Great way to loose business and recommendation from a prior customer. On a good note: W and W is a good body shop. Clean, modern and high quality. Customer contact over the phone needs cut the Wusta attitude. read more

Totally satisfied with all aspects of our experience here. Quick estimate, then they worked with our insurance company to get approval, and later to deal with some additional work that was needed. We got regular email updates, which we appreciated. Final work is excellent, looks great. I highly recommend these folks. read more

Great service! Very responsive via telephone! Rental picked up car at the Body Shop. They dealt directly with insurance and had great expertise/knowledge about the process. Car is in great shape after great work! read more

I took my truck in for a $4k insurance repair and received on of their 90k mile rental cars. I had previously told office girl that I preferred enterprise. You have to be adamant. They replaced left fender on pickup. They left overspray/dust on rear window. I removed my cap to clean window and there was no mounting strip or paint on right side bed rail. I cleaned glass, painted bed rail, added mounting strip to cap in my garage. I will never bring a vehicle there again. read more

On Thanksgiving evening I hit a deer on Route 85 in my brand new BMW 530i. I was of course heartbroken and was recommended to W & W for repairs. I stopped by the following morning, met Tim one of the owners, who despite them actually being closed came out to take a look and explain the process. The entire experience was excellent from beginning to end. They kept me updated, worked seamlessly with State Farm Insurance and provided me with a rental car. I collected the car this morning, three weeks after the event and I couldn't be happier. The car looks just the way it did before hand and I am delighted. Highly recommended. Simon D. read more

W&W are fantastic. I was recently in an auto accident (not my fault) and my car was pretty beat up. I've been driving for 30 years and had never had to make a claim with my insurance company (other than windshield replacements) before. Needless to say, it was a stressful situation. W&W took care of everything for me. Not only did they take care of the insurance payment and such, they also provided a rental car and kept me updated on the status of my car every few days. All this with a smile. Each person I dealt with was friendly, professional and competent. All of that is great, but additionally, my car looks fantastic. The work they did was perfect and I couldn't be happier with the end result! I notice there is one negative review for W&W here on yelp and I find the claims in that review hard to believe. read more

W&W are the most professional, helpful and friendly auto body shop I've ever used, and I'm a senior who has been through a few cars in her life. Their customer service is flawless. They deliver what they promise and more. My car needed a lot of work and it took 3 weeks, so they kept me updated along the way (without my asking!) and finished when they said they would. The work is perfect and they went out of their way to work with my insurance company to cover everything that needed to be done. You just can't do better if you need auto body work! read more

I highly recommend W&W - I have brought in a few vehicles for body damage in the past and currently have an appointment to drop off another vehicle for repairs. Joey is always friendly, honest and has treated me with respect. If you find yourself in the unfortunate situation of needing auto body work, I would strongly suggest you go see them even if you don't end up using them. - fair prices - great customer service - excellent body work - on-time completion - Great to work with read more

If there were more stars I would click there. W&W did a great job on my car. Joe, Robin, & Diana treated me beyond a rating of superlative. They answer all of my questions from beginning to end. I was told my car would be ready February 23 or 24. I'm so happy that it was ready today, February 21. Joe reviewed all the work done with me before I drove away. On the way home, the fresh paint smell made me choke. So I called. I was assured that it would only be a day or two before the paint smell will clear out. read more

W&W is great to work with. They did an excellent job on my Jeep after an accident. They also do a fantastic detail job both inside and out. They worked directly with my insurance company after additional damage was found (after the bumper was removed during repair). That did not delay the repair at all (they got the additional payment from the insurance company right away). The Jeep was ready right when they said it would be. Joey and all of the staff there are very nice! read more

I was vey happy with their service. The work on my car came out great. They also buffed out a coupe other scuffs I had. They were accommodating about times and really nice to deal with. read more

W&W Auto Body, I am glad I came to you. Thorough professional work, full transparency and courtesy. My Merc ML350 looks brand new!! - AJ

Called the place and I have a 2004 Trailblazer. They informed me that they didn't want my business because my vehicle was too old and it didn't make sense to them to put any money into a vehicle that old. What they don't know is the transmission and engine are both no more than 3 years old and the tires are four weeks old. AVOID THIS SHOP AT ALL COSTS! read more

Back in May 2016 I took my car here to get a repair estimate (got sideswiped in a parking lot) and wanted to repair some other things that I had neglected to fix for years. When I arrived, the office manager (admin.) immediately asked me to fill out a form stating that any payment received from my insurance company would be sent to them and it further authorized them to request supplemental payment to them without any further approval or authorization from me. This is before they even looked at the car or even spoke to me! I refused to sign the document stating that "I just wanted a quote" - and wasn't looking to make a decision on the spot without getting at least 3 estimates. The owner (Joe) immediately got belligerent and said to me "well what are you doing here??" He further said, "I remember you - didn't you come in here before and then cancel your appt.!?" I had no idea what he was talking about, but given his open hostility (presumably because I had the nerve to refuse to sign that questionable form) I got out of there as soon as possible. I ended up going to Minucci Auto Body in Ashland (check out my other Yelp review of that place) they were friendly, professional and my car looks mint. So I guess the silver lining of being treated so poorly by the owner of this establishment is that I ended up finding Minucci Auto Body in Ashland. read more

Being involved in a car accident is extremely stressful. W&W takes the stress out of it. They took care of, or assisted me in everything I had to do. I just got my car back and it's perfect. It was delivered in a timely manner (when promised). I couldn't be happier! read more

W&W take the pain and aggravation out of a normally unpleasant service. And their work is flawless. No one ever wants to visit an auto body shop, but it's great to have a reliable and competent source. Excellent communication and guidance too. Thanks for taking care of me and my car! read more

I took my car in last year and the co-owner/general manager treated me very poorly. He was very rude and treated me as if he didn't even care for my business. He was incredibly arrogant and immature. He is definately unqualified to be in this line of business. I got the feeling that "working" was a burden to him and all he really wanted was to be out golfing and enjoying the fruits of his employee's labor. I was even told I had to pay my deductable in cash. Seems fishy to me. The co-owner really needs to learn how to run a business and treat people with respect. The only saving grace to my experience was the shop foreman, Joe, and the great work the employees did to my car. But I would definately not go back if I had to deal with the co-owner again. read more