I had an amazing experience with Franchi brothers. From the moment i walked in, the staff was friendly, professional and knowledgeable. They have repaired my car a couple of times, took the time to explain the repair process in detail and worked directly with my insurance. Their quality of work is exceptional. I highly recommend Franchi brothers for anyone looking for a reliable, high quality auto collision repair. read more

Needed a new bumper from an accident took it in on a Thursday and got it back on Friday a week later and it's like brand new. They talked to me through out the process and all was good in the end. read more

My Honda Fit was side swiped in the parking lot of my apartment building. The offender managed to scratch and dent the entire passenger side. Franchi Brothers took care of the entire process from start to finish even arranging the rental while my car was in the shop. When I got it back it looked amazing. You would never know there was any damage and the paint, an unusual color (Passion Berry Plum) matches perfectly. Franchi Brothers is the absolute best! read more

Unfortunately I've had to use Franchi Bros on multiple occasions, but fortunately for me it has been a great experience every single time. They do great work, the repainted panels on my Lexus look better than they did from the factory read more

I do not hesitate to recommend Franchi Bros. Auto Body. They did a beautiful job repairing my car and their service was excellent. Professional, on time and nice people. read more

In January, my car was stolen from my parking lot at the apartment I live in. Luckily it was recovered by the police but unfortunately it was involved in a collision. Franchi Bros were recommended to me by Patrick Subaru and I'm so glad they did! My car is beautiful inside and out. It looks brand new. They found damage that had been caused by an accident before I got my car and were able to prevent any further misfortune. Thank you so much for your amazing work. The last few weeks were extremely stressful for me. Franchi's was the one company throughout the process that were honest, true to their word and top notch. I hope I never do but if I ever need any work done on my car, I'll be going to Franchi's. Thanks again to everyone that helped me, Rose read more

Given my horrible experience, Bob Franci personally called to apologize after all of this was said and done. It was truly a poor experience, but I respect and admire Bob's integrity for speaking with me directly, owning the mistake, and apologizing. read more

Just picked up my car after having the front bumper damage repaired. I can't say enough great things about the experience. From lining up a rental car, to calling to let me know the status of the job, to cleaning the finished car inside and out, Franchi Bros. provided a hassle free, wonderful experience. I will highly recommend to anyone in need of auto body work. read more

Great customer service; work done ahead of schedule; helpful staff. Company stands by their work. Would use them again and recommend to friends. read more

Just picked up my 2016 VW Jetta.Bob,and Nick did an outstanding job.Many thanks.A sincere and special shout out to Rose the office manager,who guided me through the process,effortlessly.Extremely courteous.Much appreciated.Thank you,Marcy and John read more

I have had to rely on Franchi's Bros twice and each time I was amazed at their professional integrity in helping me navigate all the steps I needed to take in order to have my car repaired. Every time, my car was returned even better than it was dropped off. The welcome staff is highly skilled at managing all moving parts and Franchi's consistently offers plenty of time and flexibility for the customer. They always under promise and over deliver: my card was already ready far before the date they projected. I recommend this company with no reservations! I am really happy with the work that their auto body specialists did on my car! read more

I have been there twice for bodywork. They have been very accommodating to my schedule, got the work done very promptly, and did high quality work. They worked well with my insurance company. Their pricing was very reasonable and they did not do more work than was necessary. One of my cars is a Corvette so I can assure you that my standards for their work are high. read more

My 2002 jetta was repaired for rust/corrosion.Franchi Bros.took the time to go the extra step and truly and expertly evaluated the areas.I appreciated the fact they were responsive to my inquiries and kept me informed thru the whole process. Looked spotless when picked up and everything was cleaned...no residue anywhere. Two thumbs up. read more

I can't speak highly enough about my recent experience at Franchi Bros. They really know what they're doing, and they certainly know how to treat a customer. From scheduling an appt for drop-off to arranging a rental car to picking up my repaired vehicle I really couldn't be happier. They did a great job repairing damage to the rear bumper and when I got the car back it was sparkling inside and out and even smelled great. Exceeded every expectation. read more

They repaired my 2013 Acura wagon after a nasty rear end collision. Fantastic work, everything works, looks great. They stand behind their work and their reputation is well deserved. read more

I was in an accident in Framingham and my car was towed by a wrecker to a local body shop. I called my local Subaru dealer to ask who they recommend and was given Franchi Bro's. They lived up to their reputation and they got the car all fixed and on the timeline they gave me even while dealing with power outages and burst pipes from the cold weather. They went even farther and helped me with my tire replacement and make sure I was happy. I have had cars worked on at other shops but Franchi Bro's has my business from now on. Great people who do great work. read more

Happy day - I finally got my car back from the MINOR accident I had in JANUARY! I could almost write a book about the past 13 weeks...and the worst car-repair experience I have ever had in my life! ...I took my car to a body shop that is considered reputable, and happily anticipated my car's return. The initial appraisal was for only $2,000 in damage. After weeks at the body shop and supposed 'more damage than initially seen' my insurance ultimately paid out over $5,000 in damage. I was so thrilled the day I picked my car up, I glanced at the front corner where the damage had been (looked OK), and got out of there as fast as possible! I was disappointed they hadn't cleaned the inside (any time I've had work done they clean the inside and I LOVE that!), but I shrugged it off as not a big deal. In reality it should have been my first clue. After an uneventful ride home my husband, arriving home from work, pulled in behind my car and asked me, quite horrified, "What happened to your car?" As it turned out, the whole side of my car was scraped and damaged, and the only place it could have happened was at the body shop. I didn't see the damage upon pick-up and had driven straight home. They never did a 'walk-around' as many shops do, but my advice to everyone - INSIST upon a 'walk-around' for any work done in the future. I also suggest you take good BEFORE pictures YOURSELF, not just your appraiser's pictures. I was planning on bringing the car back to the body shop the next morning, but in the meantime, later that night, I had to go out. When I left my house it was light out, but when I attempted to return home - I turned my headlights on - I couldn't see a thing...they were pointed in the air and actually 'bobbing.' This triggered my husband to take a closer look at the repairs, and without much effort, he could see the hood wasn't aligned, the seams were of different widths, and the hood opened a bit uneven. In desperation we brought it to another body shop for a 'second opinion.' I was in for a shock indeed - my headlights were improperly installed, broken, my hood completely misaligned, and who knows what else was lying underneath the shoddy job they did. We had to rally our insurance company - I don't want to say the word 'fight' because they were awesome to us (thank you Safety Insurance), but we did have to insist two things 1) we were NOT taking it back to the initial body shop, and 2) we wanted the car fixed properly! We got the needed approvals and my car was sent to another auto-body shop. I have not said much about this until now - today - as I finally get my car back. Today I got the whole story... ...the guy from the auto body shop said from the way the repair was installed, he didn't know how my fender didn't fall right off while driving. He said my frame was bent and never straightened, and he said they found "old parts" on the car, which I assume means they were paid to replace parts they did not replace. My headlights were junk and so was my hood and fender, all needed to be completely replaced a second time. It has been 13 weeks...an absolute saga over something that should not have been much of anything. The body shop that returned my car to me today are so appreciated - they returned a clean, glowing car to me - both inside and out. They likely don't want to be mentioned in this post due to the tough position it puts them in - they expressed hesitation to get involved in the issue in the first place, because it is a shop-to-shop relations nightmare, and also an insurance and repair nightmare! What I write this for is how upset I am at the initial body shop. They left me unsafe. They put my life in potential danger. Just the ride home that night was terrifying, never mind finding out the true state they left my car in and the scam they appear to be trying to run. They would have never let one of their wives or daughters drive off that lot. Everyone agrees on one thing - they had to have known, and they just didn't care. I am done with them, and whatever my insurance company does to recoup their money is up to them, but I will tell people to beware. Franchi Brothers Auto Body lied to me, did an incredibly poor repair job, put me in danger, and it appears it is likely they scammed my insurance along the way...and probably slept quite well at night, too. I imagine the only thing they might lose sleep over is if my insurance company takes back the repair money paid to them - since it certainly seems the money is all they really care about. I totally understand that people make mistakes, and I am not generally the type to set out to harm anyone's business, but when it is as bad as this experience was, and now 13 weeks after my 'minor' accident, saying NOTHING is not an option. Buyer beware read more

Brought my Mercedes in to fix my numerous fender benders. The people at Franchis couldnt have been nicer, from the woman at the front desk to the owner and the guys in the shop. My car was ready when promised and looked brand new. Would recommend Franchi to anyone read more

Awesome Shop. Very Efficient. These guys know what they're doing and it's been in their family for years. Fixed multiple areas for my car!

Having raised three boys we have had a few collisions in our time. I have to say that Franchi Bros are in a league of their own! Exceptional workmanship, exceptional service, exceptional employees and as a family owned business their integrity and quality is above all the rest! I will tell everyone I know that this is the ONLY collision shop in Worcester I would trust to repair my vehicle. Just want to thank you read more