Very responsive. Deliver on time. Service folks are polite and helpful! Highly recommend!read more

I am submitting this complaint to document serious issues with communication, reliability, and…read moreservice from Penny-wise Fuel Inc., located at 219 Shine Hill Rd, Henryville, PA 18332. I placed an order for heating oil with Penny-wise Fuel Inc. that has already been paid for through a government assistance program. Despite payment being issued, delivery was not completed. I was later informed that the driver could not make the delivery because my driveway was allegedly not cleared. This statement is inaccurate. The driveway was fully accessible, and no attempt was made to contact me at the time to address or resolve any concern. Since that missed delivery, my household has now been without heat for four days. During this time, I have repeatedly contacted Penny-wise Fuel Inc., explained the urgency of the situation, and made them aware that there are four young children living in the home. On multiple occasions, I was assured that delivery would occur "the next day." Despite these assurances, no delivery has been made, and there has been no proactive follow-up, no clear explanation, and no meaningful communication. At a minimum, I would expect timely and honest communication--especially when an essential service such as home heating is involved and payment has already been made. Instead, I have experienced broken promises, inaccurate claims, and inaction, which has caused significant stress and hardship for my household. I am requesting that this matter be addressed immediately, either by completing the prepaid delivery without further delay or by providing clear, honest communication regarding why the service cannot be fulfilled. I am submitting this complaint so that appropriate action can be taken and so others are aware of the service issues I have experienced.

On 1/3, I prepaid $852.23 to have my oil tank filled. On 1/10 I still had not received delivery and…read morewe completely ran out of oil. When I called they said they were sorry and would be here on 1/12. On 1/12 after leaving several messages, Ashley called me back and said they could deliver me 100 gallons today but there would be a $125 service fee. I asked her why I couldn't get the tank filled since they already had the full amount of money to fill a 275 gallon tank. She was terribly rude and asked if I wanted to pay the service fee or not. Of course not, why would I pay an extra service fee for a lesser amount of oil when you've had my money now for 9 days and I have no oil. Needless to say after 3 years of doing business with them I will never do business with them again nor ever recommend them to anyone else.

after getting approved for LIHEAP oil crisis , I was informed to reach out and speak to ANITA, who…read moreis never happy on the phone when it comes to clients getting oil assistance , mind YOU the state paid them $1000.00 to fill which I would have credit for as well for another fill maybe not complete , but still , she is rude , stand offish on the phone and made me feel very discriminated, didn't call me when suppose to, knowing it's a crisis a house filled with kids. she didn't follow up, MY case manager called her back and question her and she seem bothered by it. like NO i have not called the client yet she MIGHT get OIL ok Monday ! my approval was Wednesday of this week ! do better ! i will change my Oil back to STIFF OIL!

We've been doing business with RJ Groner for over a decade, and never had a problem they haven't…read morebeen able to repair! More than one time I've needed emergency service and they usually had someone there within hours. This past Sunday, we had an ice/snow storm, and it caused a lot of power outages. Unrelated to the storm, Sunday night my water quit working. I called several Well Pump companies, and most didn't answer or couldn't make it for days. As a long shot, I took a ride to RJ Groner's office, and to my surprise, found that they also did Well Pump work. I never knew that, or they would have been my FIRST CALL! Even though they were short handed because of the storm, in less than 24 hours, they had a crew at my house, checked every component in the system, and replaced my 340' deep well pump! In less time than it took others to call me back, I had running water again thanks to RJ Groner! If I have a problem with heating, cooling or plumbing, they are, and will forever be, my go to company! I have and continue to recommend them to anyone I know that could use their services!

service got worse in past year. The are still refusing to make needed repairs as part of their…read moreservice, and the whole house ductless system is waist of 21 thousand. upset.

For the umpteenth time our carrier delivered an item to the wrong house! He has made more mistakes…read morein the short time he has been our carrier than the others did in nearly 40 years. I have rarely seen him when he is not on his cell phone. This time an important package of mine was left at a VACANT house and just discovered 5 days later. It is next to impossible to get the Postmaster to respond to these problems. He should have been fired long ago!

Ok this Post Office (7th and Ann Streets) and it's employees are insanely bad. Its a disgrace that…read moreit has the letters US before it, which should be proudly adhered to. Lost mail, late mail, damaged mail, opened, wrong mailbox you name it. Not a week goes by, that's right a week, that I don't have some else's mail in my box so I can only assume mine is going somewhere else at times. When I leave it in the box to be properly distributed the next day, its still in there with new mail on top of it. I've received mail with a Mt Pocono address in my Stroudsburg mail box. Way way off.... What are freakin kidding me? Do you job butthole-stay off your phone and pay attention. I refuse to buy products that will be using post office to deliver. If you don't want the job- make a change. It's still a Government job with a pension and that's saying something nowadays. You NEED to be held to a higher standard or fired. What did you think you would be doing when you applied for the job??

I would like to thank Maela, Jim and the crew at Combined Energy Services for the great service we…read morehave received over the years. This company puts their customers first and go out of their way to provide excellent service. Thanks again. Jean & Paul Banick Lake Adventure

Shout out to driver Robert Peters for going above and beyond the call of duty. He managed to fill…read moreour tank even though our driveway was covered with a thick layer of ice. Job well done!!

HVAC tune up. Jamal was friendly and very professional. Very impressed. Thank you So much.read more

I contacted Nauman to fix on outdoor dryer vent. Tom Sullivan was the person sent to fix it. He…read moreexplained what had to be done and did it so fast, I was very impressed. What a nice man. Never had a bad experience with Nauman employees. If I need anything else that needs to be fixed, will be contacting Nauman. Thank you Marie Calton

I love coming to this establishment, for all my plates, and registration needs. It's convenient,…read moreand superb customer service. I visited for new plates, and was serviced right away. There was no wait time. The fee's are the BEST in the area. You don't need to schedule any appointment for services. Walk in, and you'll be serviced right away. 10/10 I will always recommend.

I went to get a document notarized and I had outstanding customer service!…read more I have used them two or three times to get documents notarized and they are always very pleasant and great to deal with!