We have purchased 2 cars from here in the last year and they have been awesome to work with. No…read moreshady sales tactics or pushiness. We'll be back.

I recently bought a car here and wanted to share my experience…read more First, the positives: the sales process was relaxed and not pushy. Chris was great to work with and made the shopping experience easy. Unfortunately, the finance process was a different story. While completing the paperwork, the Finance Manager, Marco, added an Auto Theft Recovery product ($400) to the contract without mentioning that it was optional, or even mentioning it at all. I didn't notice until I was at my bank getting the check. I then had to contact the dealership to have the contract redone. The first revised contract they sent was incorrect, so I had to wait again for another corrected and signed version. The entire process added about two hours at the bank over a charge that should have been clearly disclosed from the beginning. Overall, the buying experience was good until the financing stage. My advice is to carefully review every line of the contract before signing, especially any optional products that they will unfortunately try to throw on there.

Immaculate Auto Repair & Service is the absolute best place to have your vehicle repaired or…read moreserviced in the Greater Salt Lake City region! They are extremely communicative, timely, honest, and their prices cannot be beaten. After getting my oil changed and alignment at another competing shop, I was told my cabin air filter, right CV axle, and battery, with 76% CCA remaining, needed to be replaced. I called four shops to get quotes for replacing the right CV axle. All of them came in within about 10-20% of each other, except Immaculate. I spoke with Bill at Immaculate, and he quickly provided an exact quote for the right CV axle, which came in at 60% lower than the quoted price from the other shops. He also advised me not to replace the battery, but to get it checked closer to winter. After shopping around, I called Bill back to get a quote using OEM parts, and he happily provided it. This all occurred on Friday, July 3rd, between 2:30 and 4:00 p.m. He also told me he could get my car scheduled for Tuesday. I thought it over the weekend and called Bill on Monday to schedule it for Wednesday. When I brought the car in, I asked them to check and quote several other items in addition to replacing the right CV axle, including two windshield wipers, two tires with mounting, balancing, and rotation, the engine air filter, cabin air filter, and a transmission drain and fill. I made several calls to Bill regarding different tire brands, tire warranties, and other options, and he happily helped every time. He always provided accurate quotes, and if he didn't have an answer, he would find out and call me back. Everything was completed the same day, and Bill brought the total price down to less than the cost of just replacing the CV axle at three other shops. I also had the chance to interact with KC, who happily answered my calls and questions when Bill wasn't available and even performed the tire rotation himself. As someone who grew up in the car business, I've never had a better experience with a service center than this. The combination of honesty, communication, service, pricing, and workmanship is outstanding. I would recommend Immaculate to anybody, including friends and family, without hesitation. I'm also posting this review six weeks later to say that not a single thing has been wrong with my vehicle. It drives like a dream. Thank you to Bill, KC, and the entire Immaculate team for such an exceptional experience. You've earned my business for years to come!

Excellent communication!I Of course I appreciate quality work, but number one for me is…read morecommunication on course of action and estimated duration.

Jamie (Salesmen) & Carlos (Finance) were absolutely amazing! They got us in & out so quick. They…read moremet my every need & I would definitely recommend them.

Had a truck looked foe A pre purchase inspection. They did a through job and even answered some…read morequestions afterward for me.

Probably won't buy a Tesla after today. Showed up for my demo drive at this location and clicked…read morelocate vehicle in the app and it just kept bringing up the phone number for that location. No one would answer. Called Tesla 3 times and each support person was no help and kept transferring me to numbers where no one answers. Never got in the vehicle. Stood in the parking lot for 30 minutes.

Terrible. Their published number, 801-996-9068, is not working. When I tried hard to reach them…read morethrough another Tesla branch, they refused to offer any assistance. Cannot believe even Musk the genius keeps this office of inefficiency at Draper, FL.

John the manager is awesome! Got me the best deal on a f150 Raptor R! Excellent service and made my…read morecar all shiny. Easy financing and insane selection!

DO NOT BUY A VEHICLE HERE! We bought 2 cars from here. Both…read moreneeding attention. They " in writing " PROMISED to fix the issues not under warranty. We are 2 months in and they still have not fixed the issues or honored the contract. They exceed the fear of used car sales. Save your money and time!

AVOID AT AL COSTS:…read more Yeah. Don't do business here. I bought a 2021 VW Tiguan new. Here we are, and its breaking down. I bought and paid for an all moving parts service contract, some how their system says it doesn't exist. WILD. So I take it in for an OIL LEAK. Days later, I am hearing back. The service writer took a day off, didn't transfer his work load to a coworker to check in on the car, left the customer waiting in limbo. Half of their digital estimate and repair system is confusing and junk. Two different things are causing leaks. One is fixed, the other needs approval, bringing the total to $1826. Taylor Dodson, the service writer, tells me that the total due is $1826 - for an oil leak. I find out afterwards that the bill is now $2820.26 because that $920 is AFTER the $1826. I have the message right here where he says the total cost is $1826. They nickle and dime you. I got 2x $195 inspection charges, for the same oil leak issue, that they claim is "separate". Charges for every little thing. Now I get to come up with an extra $1000. I wouldn't ever come back here, I don't trust them or their people. Shady business going on. Avoid if you are not filthy rich with money to just throw away.

I have purchased three vehicles from Volkswagen SouthTowne, and unfortunately, each experience has…read morebeen worse than the last. As a repeat customer, I expected that loyalty and history would mean something, but my most recent experience has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SE with Technology, and with only approximately 2,200 miles, the leather seats are already showing cracking and deterioration. I understand that issues can happen with any vehicle, but what has been most frustrating is how the situation has been handled. I contacted the dealership expecting assistance with what should clearly be a warranty concern. I was told that information would be submitted to Volkswagen for review. After waiting and following up, I contacted Volkswagen Customer Care directly and was informed that nothing had been submitted on their end. That leaves me with a very frustrating question: was the claim never submitted, or was I given incorrect information? Either way, the communication and follow-through have been unacceptable. This dealership has recently transitioned ownership to Ken Garff, and I sincerely hope this is an opportunity to improve the customer experience. A new owner should mean a renewed commitment to service--not customers having to chase down answers themselves after spending significant money on a new vehicle. I have been a loyal Volkswagen SouthTowne customer, but loyalty works both ways. Customers should feel appreciated and supported after the purchase, not forgotten once the paperwork is signed. I have photos documenting the condition of the seats, and I hope management takes this opportunity to address the issue and improve the experience for future customers.

Caveat: try to go buy a car on a weekday. We came in at about 3 on a Saturday afternoon and the…read moreoffice was slammed. They only seem to have 3 or 4 salespeople. We were there until after 7 p.m. and a not insubstantial chunk of that was waiting around. Their parking lot was also overstuffed with cars--not sure if they were all inventory or a combo of inventory and customers, but it was not really navigable. Had to park elsewhere and walk. That said, aside from the length of time, we had a pretty great experience with the team at Utah Used Cars. Matt was our salesman and did a great job answering questions and thoroughly explaining the process and options. Helen walked us through each piece of paperwork clearly and efficiently. Everyone was friendly and solicitous, offering water and snacks and even t-shirts. Long process but not complicated and we left with a reasonably priced car we're pleased with. Would recommend.

DO NOT STEP FOOT NEAR THIS PLACE. I bought my first car from Matt, the vehicle had been amazingly…read moremaintained and everything looked really good. Before I even made my first payment my entire engine blew up on the side of the road. I could have easily been killed. I have to replace it all by myself at 19 years old. DO NOT TRUST THESE PEOPLE. It has been 5 months and my car is not fixed. He sent it to a shop that doesn't even work in engines. Matt isn't just a bad car salesman he's a bad person. he better watch his back karmas coming. They do not give a single fuck about their customers they need to be shut down.

I.bought a brand new 2026 Nissan Z from this location. Ryker was super chill and walked me through…read morethe process. He was assisted by Conner near the end of the sale. Neither of them were pushy, just straight forward. They hooked me up with exactly what I wanted. After the car was thoroughly detailed, I drove away as a stoked customer!! Thanks guys!!

They Only Care Until the Ink is Dry on the Financing Agreement…read more ​I originally left a stellar review for Tim Dahle Nissan Southtowne in South Jordan, Utah, after purchasing my 2023 Nissan Ariya. I even kept my financing agreement with them to show loyalty to a dealership that seemed to value its customers. I deeply regret both of those decisions now. ​Before my one-year warranty was even up, my vehicle developed an intermittent squealing and scraping noise at low speeds. I took it in for a diagnosis, and the mechanic found the passenger front brake backing plate was bent and making direct contact with the rotor. The official diagnostic notes explicitly stated there was "evidence of someone prying on the backing plate"--a clear sign of technician error, almost certainly from a careless tire rotation or mechanical prep during its warranty period. ​The fix was literally a service manager pushing the thin metal back into place with his fingers, but I was still slapped with a $200 out-of-pocket diagnostic fee. I reached out directly to Bill Hadsell and the sales management team, providing all the invoices, documentation, and a perfectly reasonable request to reimburse the $200 for a mechanic's error that occurred under their watch. ​Instead of doing the right thing and honoring their commitment to customer satisfaction, they completely screwed me over. The "great reputation" they push online is a total facade. They are more than happy to take your money, lock you into a financing agreement, and then leave you high and dry the second you need basic, post-sale support. ​If you are thinking about buying a vehicle here, beware. Their loyalty to you ends the exact second you drive off the lot.

While on a road trip, our vehicle had a minor problem, but I was concerned it may get worse. Chris…read moreSpencer and Jeremy Parker squeezed us in and in 15 minutes we were on the road again, problem resolved. It was a great service experience for us. When it comes time for more major servicing of my truck, I know where to go.

On June 10th 2026 I took my truck into LHM Chrysler, Jeep Dodge in Sandy for service. After leaving…read morethe dealership I found that the truck was leaking oil. My truck was towed (picture 1) back to the dealership where they kept it overnight. The dealership called me the next morning and said that a drain plug was left loose and they had to put in 2 1/2 quarts of oil to bring the level back up. When I arrived to get my truck, I noticed that the tonneau cover was broken and showed Chris Reynolds the Maintenance manager the damage (picture 2). There was also damage to the side of the bed (picture 3) and the front right corner of the cover was broken to the point that it would have been unsafe to drive it the nearly 90 miles to my home. I asked Chris to remove the cover. When they brought the truck back, I noticed that the side rails, where the cover had been connected near the back of the cab were bent, (pictures 4 & 5). I also showed Chris that the dome light in the back seat had been knocked off. Please compare the damage and paint marks on the side of the truck in picture 3 with the damage and paint marks on the back corners of the cab pictures 6 & 7. Also look at the rib and lock in picture 9 on the back end of the cover and compare that with the damage on top of the cab in Picture 8. Chris and the Asbury auto group claim that they were not responsible for the damage to the back corners and top of the cab, when I asked to see the security camera videos Chris fast forwarded to the places he wanted me to see none of which were clear images of the top of the truck. When I asked him to back the video up to a place where the truck was closer to the camera and did not have the sun reflection blocking the view, he got mad, cursed, and yelled at me and my wife that he was done helping. Jonathan, the General Manager of the Dealership, stood silently off to the side of Chris's desk and allowed Chris to end the meeting. I was also very surprised when Chris told me that one of the mechanics that removed the Tonneau cover was the mechanic that left the plug loose and started this problem in the first place also Chris told me to file a police report and a claim with my insurance company to have the damage repaired. The Sandy City police told me that because nothing was stolen from the vehicle it was just vandalism and they would not investigate. I find it very interesting that with all the damage nothing was stolen. This, dealership is no longer a part of the LHM group but is now owned by the Asbury auto Group of Alpharetta Georgia. I contacted Ruben Santiago of the Asbury auto group who was able to get me paid for the Tonneau cover but he stopped taking my calls and has not returned any of the 3 voice messages about the damage to the truck that an independent repair company estimates at $8,281.66 dollars. I have purchased 3 vehicles from this dealership since 2022 and have had all serviced there. I will no longer trust them with any of my vehicles and will not buy another vehicle from the Asbury auto group. People need to know the way customers are treated by this dealership so they can make an informed decision whether or not to use this business.