Had a truck looked foe A pre purchase inspection. They did a through job and even answered some questions afterward for me.

I'm sharing my experience in hopes it helps others make informed decisions. I brought my 6-year-old Toyota 4Runner to Karl Malone Toyota after multiple dash lights came on at startup. When I looked up the warnings, it recommended not driving the vehicle, so I had it towed to the dealership for diagnosis. This vehicle has been regularly serviced at another Toyota dealership, and part of the reason we chose to purchase a Toyota was for their reputation for engine performance and longevity. I was shocked by what I was told next. After diagnostics, I was informed my engine had major issues and needed significant repair. I was told cylinder #1 was misfiring and, after several tests including a leak-down test and compression test, that the bank 1 head and valves needed to be replaced. I was quoted just under $10,000 for repairs, on top of nearly $700 in diagnostic fees. I was extremely stressed and shocked that a well-maintained, relatively new vehicle would require what sounded like catastrophic engine work. After speaking with another Toyota dealership and a few independent mechanics, several expressed confusion that my vehicle would need such a major repair. Some even mentioned that for that price, a new engine could be installed. These were definite red flags, so I trusted my gut and sought a second opinion. Because we were under the impression the engine was in catastrophic condition and the vehicle shouldn't be driven, we had it towed a second time to another shop, which we later learned wasn't necessary. This added additional cost and stress. I'm incredibly glad I did. The second shop ran the same tests and found nothing wrong with cylinder #1. They were baffled that I had been told I needed such extensive work. Their diagnosis ultimately saved me $10,000. We did call the service manager to express our concerns. He was apologetic and explained that the results were slightly under Toyota's expectations, but not catastrophic. He asked how he could make it right and adjusted the diagnostic fees, which I appreciated. While I would rate my experience with him higher, I'm leaving one star specifically due to the diagnosis itself, which caused significant stress, unnecessary towing, and could have resulted in a very costly repair. I understand mistakes can happen, but this was one that could have been extremely expensive. I would strongly encourage others to seek a second opinion when facing major repairs. read more

Josh was super helpful and showed us a bad road during the test drive so that we could see how the suspension was. Then him and Patty worked on getting us a discount and found a great payment plan for us. Josh was super helpful and kind all the way to the end where Carlos was super kind and helped us out tons. Thank you Karl Malone! read more

Charged me $1000 to replace something that was supposed to fix my overheating problem. It turned out it was not the issue and quoted me another $800 to do more work. I took it to another shop and it turned out to be a $200 part I replaced myself and it fixed the whole issue. The whole reason why I brought it here was for a master mechanic to diagnose the issue. Instead they threw money and parts at it. Not worth it in any way do not waste your money or time here. I spent two days and so many hours waiting for a "simple fix". read more

Went to buy a vehicle, but when I asked to test drive one it was like an act of God to even get permission to test drive a vehicle. I was there to purchase. Worst experience at a dealership in the Salt Lake area. read more

I would avoid this place at all costs. Friend recommended it since he bought his 4runner here a few years ago. I am interested in a Rav4 Hybrid but also looking at Mazda CX-50 Hybrids. My sales person, Logan, was nice but not the most knowledgeable. I told him a was early in the looking stage (which is true). Took the Rav4 LE Hybrid for a drive. Its nice but too basic. He then wanted me to drive the XSE Prime. It was nice but way more expensive (Im not sure the extra cost will pay off) and I dont want a plug-in. He really pushed the Prime but also tried to push waiting for the 2026 models. Oh did I mention both are pre-owned. The Prime had 43k miles on it. Not terrible. I told him I drove a regular CX-50 and the driving was much better than the Rav4. His response: Toyota's Hybrid system has been around for a long time. True, but if he was knowledgeable he would know Mazda is using Toyota's system as part of their partnership. I dont expect him not to sell me but atleast know your facts. I appreciate someone who acknowledges other brands and you will be more likely to earn my business. On the Prime test drive he didnt let me take it on the freeway which was weird and I dont feel like you can get the same experience without freeway driving. I also said I wanted to look at a Land Cruiser. He didnt everything in his power to make sure I didnt see one. He sort of pushed the 4runner which I was not interested in. Never drove or saw a Land Cruiser. It irked me a little but whatever. Ended up sitting at his desk to "look at other models" which never happened. He brought in his closer. Not sure his name but he was a pretty rude asian male. He said he would offer me the Prime for $42k with a $10k trade in for my car. Told him Im not interested. He said its the end of the month and he wants to make a deal. I told him I wanted to wait for the 2026s to see how those drive. He said its going to be a long time until those are released. I told him its only march, I can wait. He just sat there. Eventually I kept saying no and he left. The payments also pretty ridiculous, btw, over $600 per month for 72 months. Logan shook my hand and walked away. One problem. He had my car keys when I agreed to an appraisal. When I said I wanted then back, he goes oh yeah i forgot. Now I looked online and found other Prime's with better mileage and similar options for less than this place. I also found really good deals on CX-50 Hybrids. And multiple dealerships said they would offer KBB for my car which is $5k more than Malone Toyota. If Im swayed back to Toyota I will look elsewhere. Otherwise Mazda might be the choice. read more

Mike was fantastic to work with at Toyota! He was professional, honest, and made the entire process smooth from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure I felt confident with my decision. I really appreciated his patience and excellent customer service. If you're looking for someone who genuinely cares about helping you, I highly recommend asking for Mike. Thanks again for making it such a great experience read more

I came in today to complete my car service at Karl Malone Toyota, and it was a really nice experience. The dealership has a comfortable waiting area, and they offer coffee and sodas, which makes the wait much more pleasant. The customer service was good, and the staff was attentive. Overall, a smooth and comfortable visit regardless of it took a little longer than expected. read more

See all

Jamie (Salesmen) & Carlos (Finance) were absolutely amazing! They got us in & out so quick. They met my every need & I would definitely recommend them. read more

Don't take your car here for service. I had an ongoing issue with my vehicle that could have been resolved if someone had simply listened to my concerns and taken the time to explain my options. Instead, I was told I'd need to pay $180 for a "master mechanic" diagnosis just to see if there were any underlying issues--before they would even consider moving forward. I ended up taking my car to my personal mechanic, who quickly resolved the problem and clearly explained why it was happening. The difference was night and day. I highly recommend going elsewhere. This shop is in it for the money, not the people. They don't listen, and they especially don't respect female customers. read more

STAY AWAY! I wouldn't get a car from here honestly. We came in yesterday and this dealership is one of the most unprofessional dealerships I've ever been to and I've bought several cars over the years. It wasn't due to them being unfriendly because they were but the lack of experience blew my mind. To begin we noticed the finance guys behind the glass had the music just blasting. It sounded like a carnival anytime the door opened. Then we see them playing catch! Like I'm here trying to get the best deal for a car that I'm willing to spend tens of thousands of dollars on and they're back there playing loud music and playing catch like if we're at a Bees game. Next thing we had to ask for an itemized sheet of everything we would be paying for and they're kept avoiding to show it. Until finally my fiancé had to double down and ask why we couldn't get it before we sign anything and Jose says because you can only see that when you get to the financing manager. I'm supposed to sign for a car before I get to see how I'm going to spend my money or where that money is going? Doesn't make sense. Finally after what it felt like pulling teeth we get the itemized sheet and they don't list what interest rate we were getting. So we asked them again and when we get the itemized sheet it's totally different to what we got the first time. When we talk to Jose again all he can say is "oh yeah it's right" and goes to check the numbers in front of us and he realizes that the numbers are WRONG! After which he goes to the sales manger I think.. his name is Joe . Joe comes to us and says "oh I'm sorry but I seem to have forgotten that you guys don't have to pay sales tax" (because of my trade in). This was after at least a couple of hours negotiating. Like how do you "forget" to include thousands of dollars on our deal after so much time. Next thing. After hours of sitting there almost the time they close Joe tells us that he didn't look at the banks rates until then. Keep in mind we were there for 4 hours already and he just barely noticed the rates!! Meaning our payment was going to go up. Now let's talk about the actual vehicle we were looking to buy. It was a 2021 Highlander, had relatively low miles but the condition sucked. The previous owner wrapped the top of the car poorly and it was peeling and sun baked, the tires looked old and faded, and there was a small hit on the front bumper. We won't even get into how dirty the interior was. After all of those cosmetic issues we still were interested in the vehicle if it meant we would get a good deal on the price since there was clearly cosmetic issues with it. Even then they decide to still try to screw us when we're more than happy to take that car off of their hands. Only reason why we went to that dealership in the first place is because my sister bought a car there and she said they took care of her but when it came to me they just tried to screw us. Extremely disappointed in this dealership and how unprofessional they were. Like I said it's not that they were unfriendly or anything but they just seemed so unprofessional to say the least. STAY AWAY! read more

Absolutely don't purchase a vehicle from this place. I purchased out of state and Trevor lied to me about the condition of the car after directly asking. Car was delivered with EXTREMELY worn out tires that needed to be changed, a 2-3 inch crack in the windshield as well as a small rock chip, scratched rims and body. He tried to gaslight me and said he had told me. Tried to blame it on transport and after HAGGLING FOR SOMETHING THEY SHOULD HAVE OWNED UP TO, they paid me out 1k for 2.4K worth of damages. I even had to bother them for a week to get the check even after talking to the manager. Absolute crooks and wouldn't recommend Trevor or anyone or anything from this place. read more

If you're looking to purchase a vehicle, look elsewhere. This is one of the few dealerships in the state that charges a premium on their new Toyotas any time demand fluctuates. If you're looking for dealer services, definitely make the drive to another service department. They've managed to mess up alignments on new vehicles, failed to repair obvious oil leaks on a new car and finally struggled to service a vehicle without damaging it further. Management is inept, so the issue isn't likely to be resolved anytime soon. read more

On October 15th we took our truck in for diagnostic testing on the electrical system. Ryan May was quick to get us in to assess. Nate and Brandon were able to quickly identify that the windshield had been leaking causing the whole electrical system had been fried due to corrosion. They all communicated quickly with us. They were super friendly and helpful thrpugh the whole 4 months that they have had our truck. Ryan stayed super professional and extremely helpful and accommodating through the push back from the insurance company over the windshield shop that installed the windshield wrong causing the damage. Upon getting the truck back today they exceeded our expectations by cleaning our truck inside and out making the truck look brand new. We are so very grateful to Ryan, Nate, and Brandon for all they have done for us and our vehicle. read more

I pulled up to this dealership and there was at least 20 guys sitting outside sitting in golf carts. Instead of offering to show me cars, the kid told me to go on their website and look at prices. This was very unprofessional. read more

Purchased a 2020 Subaru Forrester back in Jan took it in for an oil change and check up for an up coming road trip. Just to come to find out that I needed brake rotors and pads. What were these the original brakes from 2020. I never once would think I would need to put brakes on the car 6 months after the purchase. Makes me wonder what I am going to look forward to in 6 months. New engine, trannie or what? How I ironic I still have to make my payment for this month which is my 6 month for this car. MA read more

I took my car in because it was having some issue with the ABS. The mechanics were very nice and explained what they were going to do to try to fix it, including opening the center console to check the wiring. Unfortunately they did not fix the issue and it still cost me nearly $500 (handbrake switch replacement, diagnostics). they fixed a messed up remote start from the previous owner for free though. Again, did not solve the initial issue I brought the car in for. I was then quoted another 1k for another potential fix that may or may not work. I took the car back. When I got my car, there was a lot of stuff scattered on the center console. What I can only assume was the old handbrake switch was sitting in the cup holder. My second cup holder had the top bumper taken out, which upon closer inspection it was snapped and now missing one of the pieces for it to fit properly.the pieces were left in the passenger dash area. They did not fix my car, charged me hundreds and damaged the interior in the process. read more

I rather recently bought a Highlander from these guys and had such an easy and great experience my husband just traded in his ford truck for a tundra and he is over the moon with his truck. Everyone we worked with was great read more

Karl Malone Toyota lied to us to sell us a car. We were sold a vehicle that was both filthy and in poor condition, and the dealership repeatedly failed to follow through on their promises. The car we were interested in had a cracked windshield, which the salesman, Mace, assured us multiple times would be replaced. He also promised the car would be detailed, as it was still full of trash, spills, and even personal information from the previous owner -- which was very concerning. Fast forward two months: after countless phone calls, being placed on indefinite hold, and even being hung up on, we finally spoke with a manager named Patrick who said he would "take care of it." Nothing ever happened. To make things worse, they never filed our registration paperwork, meaning we didn't receive license plates. We had to take time off work and spend over five hours at the dealership trying to resolve the issue. Still, the car was not detailed, and we were told the windshield would not be repaired -- despite the clear promise made during the sale. Their service department hasn't been much better. They've mishandled maintenance on our other vehicle twice and even tried to sell us new tires, claiming ours were damaged -- only to show photos that weren't even of our car. This dealership operates with dishonest sales tactics and completely lacks accountability and professionalism. From false promises to shady service practices, our experience has been nothing short of a nightmare. I strongly regret ever doing business here and would not recommend Karl Malone Toyota to anyone. read more

Had to take my Corolla in for a recall repair. Taylor Bice in Service was VERY helpful and went above and beyond. Would definitely come here again! read more

If you value your time, do not go to Karl Malone Toyota. Karl Malone Toyota is full of nothing but deception and lies. I will be taking all of this information to the Better Business Bureau. I put down a deposit on a car in August of 2024 and did not receive the vehicle until December 19 2025. The wort part of the experience was the salesman Tim Enniss. After telling me that I would receive the car in late spring of 2025 he went completely dark and would never communicate with me regaurdless of how many times I reached out to inquire about the car. It took me going into the dealership to confront him for him to even send me a text. And then he again would not respond to me. He used deceptive wording and actually lied to several times. He told me that a car that was exactly the same as what I ordered came in and sold it to me. Not until I drove it home did I realize that this did not match what I had oredered. He then basically said that it was my fault. After struggling to contact the dealrship I was finally able to returnm the car that Tim had sold me. This is the only reason that they are even deserving of 1 star instead of 0. The manager, Patrick, spoke to me and promised that I would not need to work with Tim again and that I would be working with him for the rest of the proccess as I waited for my car. Just like Tim, he was completely unresponsive to my questions and texts. Then when I finally was able to pick up my car it was Tim who I was working with. Do not waste your time. These people are basically just trying to steal your money while you do all of the work yourself. read more

Thank you Adam & Karl Malone Toyota for what I'd say has been a positive experience so far. I'm from out of state & needed my warranty service taken care of. I made an appt; when I arrived I was greeted by Adam. He asked if I had any concerns and quickly took my car off to its necessary area. I received a text keeping me abreast of my service. I was in and out within an hour. Thank you for your kindness & taking care of my car. read more

I wish they were honest! Honesty goes a long way! They rushed me into a 2020 Rav4, after they kept advertising to me it's 2022. I thought the car was being financed for 20,000 I ended up with a 32,000 loan with terrible miles. And in order for me to get out of it they want me to pay 9000 to trade it in because the car is really worth less than 20,000 grand. I been contacting them to refinance cause that's my best option but they been ignoring me. read more

Used Toyota SmartPath to pick a vehicle in stock and dealer did not honor the price, insisting instead on a $10000 premium (almost an hour later they brought it down to $6k over msrp). Visited Toyota orem and they were happy to match the smart path price that Karl Malone failed to do for the same vehicle. Put down a deposit there. One star for the greed, the second star for the sales guy Anthony who was very helpful during the search part of the process. read more

Worst experience ever. I took my car in to have a recall fixed on my RAV4. It was not until later at night I discover that my car now had major issues with it locking. It will lock sometimes but only one door or I try to unlock it and it won't. It makes the sound like it is dying. I try the fob, the button on the door and does not work. I have to use my key now to lock my car. I have to now manually lock and unlock each car door By pushing the button in locking position. I had no problems before I went in. While I was there they appraised my car and we're trying hard to get me to sale it. You think they would want to please the costumer but instead of fixing a problem I now have a bigger problem that they will calm they did not do. I should have never fixed my recall on my car. I will never sale or trade in my car to them. read more

Mailman Toyota is located south of the city at Draper UT. Carmax and Costco is nearby so you can do all your errands in one area. Upstairs you will find Karl Malone Museum with a ton of memorabilia from the 1990s and misc basketball football jerseys. Inventory is non existent, when we asked about a new 2022 Highlander or Sienna the sales person quoted 6-8 months waiting period. So if your wanting a new car go ahead put a deposit down now. I remembered the dealer is also marking up $1000-$2000 above the MSRP price. Overall clean building friendly staff. Chip shortage is at fault. read more

Brought my truck for timing belt and water pump replacement service. When i picked it up, it had a loud grinding noise. They damaged the rotors, did not put back fender cover, left the air intake open, left some hoses hanging, and did not put enough coolant. I thought i was going to get high quality Toyota Dealer service by paying a premium, but apparently not with these guys. They trashed my Toyota! read more

Karl Malone Toyota - Karl Malone Toyota Service! - Car Dealers Near Me - Draper, Utah

First off, I have had the best experiences with this dealership. Yes, it costs a lot of money to maintain and service a vehicle and yes, things don't always go perfect with a vehicle. However, I have bought my 4th car in a row now from them and they continue to amaze me with the simplicity of the process. I will buy every car and truck from them that comes up. Ty in finance is exceptional. A rare find in the business world. Trust the process with them, you will be happy! read more

They pretended to lose my paperwork and forced me to return the car. Instead, it was on the manager's desk. I will never buy or service a car here ever again. read more

Do not come here for service on your car. They scam you. I came in on Tuesday January 21st to have them look at my hood as we could not get it open no matter how hard we tried. After waiting 15 minutes the Service person told me I needed to replace the cable, the hood latch and the release latch and it would cost me $270. I then went over to Jones Complete Car Care in Taylorsville on a recommendation and Colton took 1 minute with it and found absolutely nothing wrong with it. He said it was a typical Toyota issue and you just had to reach in farther to get the latch to work. Showed me what the issue was and how easy it was to open and saved me $270. Karl Malone lied to me and almost cost me $270. Never going there ever. read more

This place is great! I worked with Ti Dyphibane the finance director & his assistant Joe. Ti was very helpful & nice. He made the process so easy & was quick to find something that was suitable & realistic for what I was looking for. He's very easy to work with & I would 10/10 recommend seeing Ti & buying your car or trading it in thru this location & with him! Ti & Joe you guys awesome! Thanks for your guys help today! read more

Karl Malone Toyota - Car Dealers Near Me - Draper, Utah

Lex is an amazing, transparent sales man who helped me seal the deal with a new Tacoma. I highly recommend him and Karl Malone Toyota!

Karl Malone Toyota, located in Draper, Utah, is a dealership known for its friendly staff and accommodating service, offering a variety of Toyota models and auto loan services to customers in the greater Draper area; the dealership is open six days a week, from Monday to Saturday, and provides amenities such as free Wi-Fi and military discounts. read more

DO NOT BUY A CAR AT THIS DEALER! I came in to view the white 2018 Mitsubishi Mirage (see attached inspection report for VIN). Despite being told the car has a clean carfax and has been inspected, I decided to take the car to an independent mechanic for a pre-purchase inspection. Surprisingly, the mechanic told me that the right rear shock is leaking (urgent issue) and the brakes will need replacement soon. The shocks will cost $815.80 to repair, not including the price to repair the brakes. I was upset that the dealership did not disclose this problem. This suggests that this dealership either is dishonest about the condition of their used cars or don't inspect their used cars properly. Despite spending $150 on the pre purchase inspection, I decided to cancel the purchase. The sales manager was rude, arrogantly stating that I was "over exaggerating" the problem even though I had written evidence of the inspection. I walked away and did not receive any apology for the time and inconvenience I had experienced. No thank you whatsoever from the staff for coming in. This dealer will probably place it back for sale without correcting the issue and scam an innocent customer who will think the car is in perfect condition. During this process, we were also hungry and thirsty and the staff did not offer anything to drink nor snacks. PS the sales manager showed me a list of work that the dealership had done on the vehicle to create a false illusion that this vehicle has been inspected. This list consisted of mainly cosmetic issues like oil change and tires. They failed to address the urgent issue of shock leak during their inspection or lack of inspection. read more

Karl Malone Toyota - Prepurchase inspection report - Car Dealers Near Me - Draper, Utah

See all

Worst car buying experience I've ever had. communication was none existent. They told me to pick up my car and when I did it wasn't ready. They had it for over a week there was no reason for it to not be ready. The sales man had no idea what was going on. After getting home I realized they didn't put the temporary registration in the car. I was told I'd get two copies of the keys and I did not. I had to go back for the spare key and wait an hour for them to program it which is ridiculous sense they had the car for a week. The registration paper work wasn't filed with the state in a timely manner so the temporary registration is expired by over two weeks and still not license plates. Do not do business with these people you will be disappointed. read more

First off, I've worked for a dealership before so I know how this works a bit. I am a young woman so they don't usually listen to me, so I repeated myself many times to make sure they heard my concerns. Asked for my sticker to say 35,000 exactly instead of just adding 5,000. That did not happen. Asked for a trans check because I had a notification to get it checked. That did not happen. Asked for then to check my AC cause there was a loud high pitched noise coming from it. That didn't happen. They didn't even bother to get a young tech with good ears to check it. Practically told me I was hearing things. For me, the main thing is they clearly don't listen to their customers. Would not recommend going there for anything other than an oil change! read more

Called the morning of to get an appt to change my oil. I was told anytime after 9:30 would work, so I set mine for 10:30. The girl on the phone was nice, as was my service rep. However, if I'm calling ahead to make an appointment and am told that anytime of day will work, I shouldn't be waiting 2 hours and 15 minutes to change the oil and rotate the tires. Appointments should come first! Wish I would've saved a good chunk of my day and had gone to Grease Monkey. read more

I had a really great experience at Karl Malone Toyota! I unfortunately had a very expensive part stolen off of my car. I was distraught and very upset and Jordan was so kind and helpful. He set me up with a rental and fixed my car within the week. I got my car back in perfect condition. I highly recommend this place and will absolutely be going back when it's time for my next service. Thank you to Jordan my service advisor. read more

Rob lied to me to get me to come to the dealership. I had multiple phone calls to Rob, a sales agent, talking to him about my price point and a specific car at the dealership. I was triple checking that he would be able to give me the car at that price point so that I didn't waste my time driving up there. He reassured me multiple times that they never lose a customer to price and then promised me he would be able to get me that price on that car. I told him I would buy it and would be counting on his word he gave me. I drove an hour to the dealership to buy that car for the price we agreed on and when I got there, he had his manager tell me that the price is gonna be higher than that. Such a lie and such a waste of my time. Don't ever believe what they tell you they can do for you, they will always take it back. read more

Came in here after going through several dealerships. I actually live about 10-15 minutes away from here and drove all the way to Riverdale Toyota, for a used Prius that was really marked down, only downside was I had a trade in with negative equity. They couldn't work out a deal with me, so after a couple hours I left. Picked up my wife and on our way home, I saw on cars.com that Karl Malone Toyota had a corolla Hybrid in stock, which not much dealers had on hand around the area. Called them to verify if they still had it, and David the salesperson picked up and verified it. Drove there within an hour, test drove it and loved it. Then we talked numbers. Took a while actually to get to the number I wanted because of my trade in. David actually had to bring his sales manager Patrick into the conversation to see if they can give me a deal. My wife and I were actually literally planning on going to Nissan after this place but Patrick and David were able to pull something and give me a little more on my trade and tweaked some numbers to the point where the numbers were good for me. It was pretty fast because next thing I knew, I was in the finance office with Joachim. I guess because of the covid issue today, sales was pretty slow, anyways, Joachim did a good job in explaining everything to me, I was already fixed on the payment I had negotiated with Patrick and David, but with this being a hybrid, I was convinced to pay a little more for 75k miles warranty on the electronics/air condition/ etc and other stuff. Which gives me a better piece of mind since my trade was a 2014 BMW 328i which are notorious for warranty issues. Anyways, my wife and I are enjoying our corolla hybrid, we actually drove it to California a few days later and only spent $40 in gas from Utah to cali which is awesome! I'm used to spending at least $100-125 in gas on a one way trip to Cali Definitely recommend David, Patrick and Joachim. They did awesome. Our next vehicle will definitely be a Toyota and will work with David/Patrick again, but will have to wait a bit longer since my other vehicle has a bigger negative equity lol. read more

Karl Malone Toyota - Car Dealers Near Me - Draper, Utah

See all