Excellent Service! Great Team! I am amazed everyday the difference in my sight from 3 years ago to…read moretoday. All the Best!

Friendly and knowledgeable. Maria was a great help with glasses for both myself and my wife. She…read morewas very accommodating to our schedules.

First and foremost, I am blind in one eye so I take my eye appointments seriously. I had been…read moreseeing Dr. Dhaliwal but a few months ago he was booked and I needed to be seen as I thought I may have a detached retina which needs to be addressed asap. The office got me in with another doctor which was fine. I am currently having some issues and called two weeks ago to see Dr. Dhaliwal. The staff never informed me that I needed a new global referral to see him. I drove 40 minutes and arrived at my appointment this morning and the office staff told me I owe $100 upon which I said my deductible and out of pocket expenses have been met for the year so I don't owe anything. The girl behind the desk said I need a global referral and I said nobody mentioned that when I booked the appointment as I would have made a call to my primary - not a big problem. The girl said just write a check and I said I will not!!! Then the brilliant side-kick stated that the girl did inform me that I needed a referral as they always do that. I said, "Really. Who was it that booked the appt and informed me of the need for a referral. She said, "I don't know but I know you were informed!!!!!" I was not informed. Why would I drive forty minutes with no referral when getting a referral is just making a call to my primary physician? The staff is rude and uniformed as well as unwilling to accomodate when they screw up. Dr Dhaliwal stuck his head out and asked what's going on and could have said it was an error on their part and waive the hundred dollars. Instead he said I should reschedule and get the referral to see him in spite of the fact that I have an active referral but addressed to his partner's name. SAME OFFICE AND ACTIVE REFERRAL!!!! I told them I drove forty minutes just to not be seen or to have to pay an office visit when my deductible is met!!! I walked out and will not return. Uneducated and ignorant as well as rude is all I can say about the office staff. NO WONDER THEY ONLY HAVE TWO AND A HALF STARS. I will get a referral to an office and doctor that has five stars.

I have seen couple of doctors at their Novi facility. Dont have any particular issues with doctor's…read morethere but only when you can pass through the complexities of their office management personnel. Right from the appointment confirmation to billing everything is an issue. Everyone hides behind some obscure policy in the document to charge extra fees (including rescheduling). I understand appointment scheduling can be challenging but at the same time they could be considerate. Doctors cancel and reschedule citing emergencies all the time but can't patients allowed to sometimes? Last time I was there, the doctor arrived almost 60-75min late citing an eye surgery. I understood there can be emergencies. So do regular people...Anyways, just want to share my experience and be very careful while making/changing/cancelling an appointment. Office staff are very inconsiderate and rude!!

Dr. Zelenak was great. I felt I had the best eye exam in years as he explained my situation in…read moredetail reassuring me that I had no current problems. I originally went to Dr. Z for a second opinion as to whether I needed the eye treatments recommended by another physician. This resulted in my canceling these treatments. His staff is just as knowledgeable & relaxed as he is. The facility is clean, beautiful & welcoming. I highly recommend Dr. Zelenak & his staff.

From the owner: Dr. Jonathan Zelenak, D.O. is a comprehensive ophthalmologist in Wixom, MI, specializing in custom…read morecataract surgery with premium IOL implants, including trifocal, EDOF, and toric lenses. The practice also offers laser floater treatment (YAG vitreolysis), glaucoma management, macular degeneration care, and complete eye exams. Serving Novi, Northville, Livonia, West Bloomfield, Commerce Township, Brighton, and Metro Detroit. Dr. Zelenak and his team are dedicated to providing personalized care and cutting-edge solutions for all your vision needs.

Seeing the specialists at the U of M Vulvar Clinic for Lichen Sclerosis - feeling very grateful for…read morethe wonderful, kind and caring staff. The entire experience from making the appointments to seeing one of the doctors or nurse practitioners is easy. As the appointments are for a particularly delicate area of the body, I truly appreciate the care I receive.

I started seeing light orbits and floaters in my eye--knowing these can be early signs of a torn…read moreretina, I called the Kellogg Eye Center, even though I wasn't an established patient and it was a holiday weekend. After speaking with the receptionist, I was amazed to receive a call back within 15 minutes from Dr. West, the specialist on call. She was incredibly kind, thorough, and compassionate. After listening to my symptoms, she made the decision to bring me in for an exam within two hours as we live two hours away. Despite her already full schedule, she fit me in and performed a careful, detailed examination. I couldn't be more grateful. Dr. West went above and beyond when she didn't have to, and she also made sure I was scheduled for a follow-up to continue monitoring things. Her care and professionalism gave me peace of mind during a very stressful time. I'm truly thankful.

Two times i clicked on their website that i wanted to make an appointment, gave all my information…read moreand then just never heard back. Unfortunately, lazy and stupid staff, even at medical offices is not uncommon. They just dont seem to care about their job.

Staff is disorganized, uncooperative or perhaps just plain lazy. Numerous attempts to get an early…read moreappointment were answered with 'we can get you in at 2, or 3'. Then I said I'll just have to find another doctor, and ended the call. They called back within minutes offering an appointment around noon. Maybe they just wanted a long lunch, so they didn't offer that appointment initially. I should have just declined the offer, and found another doctor. Once at the appointment, we talked about an optical event that occurred, and he was ready to conclude the visit - no eye exam. I had to stop him and say 'Wait a minute, what about my eye exam? It's been 2 years.' They just don't seem to think; maybe they just don't care. I won't be back. Ever.

Be prepared to wait at least an hour to see the doctor and then be informed that they have 2 hour…read moretime slots. I have an appointment at 830 am and 50 minutes later was told that the doctor is on his way....driving. This has been happening for the last 3 years. They do not honor your time at all.

I was referred by my original lasik Doc who no longer practices, so I was less caring of…read moreenvironment and personalities hoping that I would just receive the highest quality operation. I read some other reviews on here and I had a similar experience in the waiting room, workers openly taking about a poor work environment, that was the first red flag. I also had my eyes dilated unexpectedly which another lasik clinic I went to, did not do this. Not a huge deal but how about a warning prior to the appointment or letting people know how much it's going to affect their day for the next 4 or 5 hours. Anyway, after I hear about the details of my procedure and AGREE ON A PRICE....which by the way was packaged to me as a "friends and family deal" for $3600....I arrive to my appointment on the day of the operation only to be taken through one final machine/test! They need to see whether or not I'm a candidate to pay $600 more for a slightly better outcome! Why doesn't this machine exist at the consultation office along with the 4 or 5 other machines/test I had gone through already? The answer is obvious, it's a chance to get people to pay $600 more if they want the best possible outcome. Price goes up to $4200. I won't and didn't go along with changing the details and cost of my procedure MINUTES before my procedure is scheduled to be done, that's absurd and I would be surprised if more people don't just walk out like I did. On top of that, I don't know what brother I had that experience with, but his demeanor was very poor in handling my reaction to him changing things the day of operation. Also, turns out $3600 is the standard price, friends and family was just part of the sales pitch and then once I'm there the price goes up! I wasted one afternoon for the consultation and one full work day for the procedure. Save yourself money and time, find an honest clinic. Also, this is the second review I've ever wrote in my life and I'm in my 40's, so it takes a lot for me to get to this point.