The customer service that was provided to me today by the elderly looking women from this branch was befare disgusting rude and uncaring for such a simple task. Sorry I made her get up from her seat, but I have two babies with me and it's cold and rainy outside, so like always I got to the drive through to get my money order and she tells me I have to go inside for that which I told her I have never been asked to go inside plus I got two babies with me. Yeah she didn't care one bit and told me she was unable to assist me unless I go inside and just walked away......crazy read more

This branch location has a welcoming lobby. It used to be a Colonial bank in early 2000. There is a drive-up teller that opens 30 minutes earlier than the lobby. The staff is very pleasant and helpful. Great location on Vista and close to those living in the D'Andrea and surrounding area. read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Sparks, Nevada

See all

Amazing customer service. Tonya and Joey did an excellent job in helping me create a business account recently. I was bery impressed with their knowledge and willingness to get the job done despite staying with me past closing time. read more

Outstanding! We have always had great customer service and just great service in general with US Bank. My wife and I have banked here for many years, we have gotten a few loans through them, all have worked out well. The appointment process works great, everyone is very friendly, and the manager Tonya has a genuine heart to help the customer! I highly recommend US Bank. read more

No kinda customer service. Employees are sitting around talking to each other. Banker is just chilling on his phone not trying to help anyone. Manager is walking around eating a banana flirting with the teller read more

Made an appointment. No one acknowledges us. We look in offices, asking where our designated person is. Employee says we're we are early, "I'll tell her you're here." That employee goes past us 3 times without a comment to us. 30 minutes later ...............nothing. Turns out we are waiting for a person who will never have time to see us. No apology, no sorry, nothing. Never going thru those doors again. read more

Slowest drive up tellers in town. I sat behind one car in the drive up today for 25 minutes.

My go-to banking location is this branch. I've been with US Bank for at least 15 years and I've been pretty happy with their customer service. The tellers are friendly and professional. I've had a few typical issues over the years but nothing that wasn't handled promptly and to my satisfaction. Okay US Bank, I gotta take a star away for 2 things. First, increase the limit on how much I can deposit from my phone. I've been with you for years! I've earned the trust! And second, the touch screen ATM at the Vista location straight up SUCKS. The screen is not intuitive or sensitive so when you attempt to make your selection on this sucky "touch screen", nothing registers because it doesn't recognize any sort of touch. And worse, the keypad is so limited on selections that you can't use it as a backup. So you're forced to send up a prayer to the ATM spirits that the screen will be kind and recognize my angry finger is jabbing it. And I can't possibly be the only person who has issues because when I'm in line, listening to music and watching the driver in front of me attempt to navigate the touch screen, I've heard (and seen) some pretty humorous things. Please fix your touch screen so it actually recognizes a touch! read more

This is the nicest most convenient location I've been to in Sparks! Very friendly and helpful! I like this location and staff much better than the one on Los Altos prkwy. It might be a little bit farther drive but worth it for the friendly service! Thank you so much!!! read more

I've been with US Bank for over 2 years now and I've never had any sort of problem with them! Their customer service in person and over the phone is great. I also very much appreciate that I'm not getting a sales pitch every time I talk to an employee! My Mom has been with US Bank for over 10 years and she loves them, too! They have a ton of locations including inside several local grocery stores which is very convenient for me. I like being able to deposit checks by taking a picture of it, very cool and it always shows up quickly in my account. They are all the U.S., too! I highly recommend US Bank!! read more

This branch could not have opened at a better time. I had received terrible service from the US BANK located within the Safeway located in the same parking lot and was ready to close all of my accounts with US BANK and move to a different bank when this branch opened. I thought it odd that there would be two US Banks in the same parking lot but I am so thankful they did it. The service provided at this branch is terrific. There are short lines, awesome bankers and the drive-up teller is the best. I've recently had a child and the bankers are always flexible with me, allowing me to do multiple transactions at the drive-thru and never complaining, always cheerful and friendly. I have had accounts at various banks and US Bank has always treated me well, with one very notable exception (ahem, Safeway branch). If you're looking for a great bank, I'd recommend you head over to US BANK. If this location is convenient, you won't be disappointed. (That said, you'd be better off to stay in your car and steer clear of the Safeway branch. I cannot emphasize this enough). read more

The tellers at this branch could benefit from taking a customer service class. They lack interpersonal skills and come across as negative, rude, and seemingly lack interest in accommodating me and other customers, from what I have witnessed. The explanations I've been given for simple questions such as "when will funds be available?" for a check I deposited over the weekend, were illogical and frankly insulting to anyone with intelligence. Tellers at other US Bank branches are friendly, helpful, and seem to have an interest in satisfying customers. This branch could do with some lessons from their counterparts or finding a job that doesn't involve interaction with others. All that being said, the Branch Manager, Tonya, and the Asst. Branch Manager with whom I opened my account with were both awesome. They were informative, helpful, knowledgeable and they are the reason why I haven't taken my money elsewhere! read more