After Keybank put our mortgage in jeopardy through ignorance of their own products, procedures and…read morerequirements we stopped at Banner to see if there was something they could do to help us on their end. Please see my review of Keybank for a too long take of incompetence. Vicki, the Assistant VP of Customer Experience was happy to sit down with us and explain the best options for getting the money Key was delaying into our account for verification from the mortgage company. She knew my husband and I by sight and calmly explained our options. I've only had an account for 2 years and she still treated us as if we were valued clients. Contrast with Keybank where my family has had account for 30+ years and we were left standing for three hours and told that we, as mere customers, couldn't talk to anyone besides the personal banker whose service we had issues with. Banner may not be open on weekends but they won't try to upsell you every time you walk in the door and they will treat you not only as a person but as a called client

There's two women that work at this location that are nasty and rude people! One is a tall white…read moreolder lady that drives a pile of shit gold Toyota Camry that's smashed with missing hub caps and the other one is a younger Indian girl. They play off each other and treat certain customers nasty as hell for NO reason. I've sent in friends into this location so I can hear their feed back on what they thought about these women. And everyone said the exact same thing, and I didn't say anything to them about how nasty they're. Go figure!! They both shouldn't be working with people. They both belong in a hole in the wall all by themself

My dad attempted to open an oversea bank account so we ended up create his at East West. The front…read moredesk manager, Ms.Zhang, was very friendly and enthusiastic. She answered all our questions with patience as well as high leveled professionalism. My dad was having issues at proof of assets and it was addressed meantime while we did our verification. Overall I'm giving them 5 stars. I will recommend this bank to our Chinese friends.

The staff are friendly but unfortunately not super knowledgeable. They seem to be specializing in…read morebanking with Asian customers since all of the staff speak Chinese. So if you need a bank where English is not your first language- this is a bonus. They have been helpful with international banking. You'll have to pay park when visiting this branch, but they do validate. It's an okay branch not great.

They are great at this branch, extremely friendly and helpful. This branch also has a drive through…read morewhich is nice. The only downside is that most days of the week it's the only branch that's open. Umpqua has chosen to have all of their other stores on the Eastside to be closed most days of the week so if you need to do a cash transaction you will have to drive to this location which for some (like ourselves) is pretty far out of our way. I am thankful for the team at this branch though!

Umpqua Bank is worst bank. Mortgage department can not even get the basic amortization amount…read moreright. On my HELOC, statement, the amortization (which is a basic payment details with principal and interest amount) was also incorrect. Even though I raised the concern it was not fixed, and I had to accept it as is. Many times when I called the representative was now knowledgeable enough to help and would tell me to call later. I wish I had gone to a different bank!

Francisca was absolutely wonderful helpful in assisting us with opening an account at First Tech…read morefor my daughter. She was patient, knowledgeable, and made the entire process smooth and easy to understand. She took the time to answer all our questions and made us feel very comfortable throughout the process. We truly appreciate her excellent customer service and would highly recommend Francisca to anyone looking for a helpful and professional banking experience!

Salina Wang is consistently helpful and responsive to any requests I make. She demonstrates…read morepatience, deep knowledge, and professionalism in every interaction. Most importantly, she always considers the customer's perspective. She's truly outstanding.

After 16 years of doing business with Global Credit Union and successfully paying off 23 auto loans…read morewithout a single issue, this is how my relationship ended. I was pre-approved for a vehicle purchase and relied on that approval when I placed a $15,000 non-refundable deposit on a Porsche 911 over the weekend while the credit union was closed. The following Monday afternoon, unbeknownst to me, the dealership submitted another application to Global Credit Union. Shortly afterward, I was notified that my approval had been withdrawn. At the end of the day, I honestly care less about the car than I do about how this situation was handled. What's most disappointing is that a long-term member and local business owner with nearly 100 employees and approximately $7M in annual revenue was treated with such little communication and respect. Ironically, their management team had recently been pursuing all of my business banking and merchant processing relationships. Yet when a serious issue arose that cost me $15,000, no executive had the professionalism or courage to pick up the phone and explain the decision directly. The branch manager was professional throughout this process, so this review is not directed at him personally. My frustration is with executive leadership and the complete lack of accountability or communication. After 16 years of loyalty, I expected significantly better.

I would give them zero stars if I could. They are horrible. It was so much better when it was…read moreAlaska USA Federal Credit Union. They don't serve the members and they act like a bank. Numerous issues with forced placed insurance and inflexible under reasonable circumstances on loan requests. The days of this place helping members is gone. You might as well go to a bank. I worked at Credit Unions and now how it should be.

Caution to small business owners...I would strongly caution small business owners against banking…read morewith Columbia Bank. My business account was closed after becoming overdrawn due to repeated $35 overdraft fees that continued compounding the negative balance. What started as a difficult financial situation quickly snowballed because of the fee structure itself. Although I fully paid the balance within 2 weeks after the account was closed, the bank still reported me to ChexSystems and has refused to remove the report -- making it extremely difficult to open a new business bank account elsewhere. I understand banks have policies, but there should also be reasonable consideration for customers who resolve the balance in good faith. Punishing small business owners long after the debt is paid feels excessive and harmful. If you're a business owner already navigating financial stress, be aware of how quickly overdraft fees and ChexSystems reporting can escalate into much larger problems. All I got was a sorry, don't know what to tell you, from the branch manager.

Beware! Umpqua destroyed my credit due to terrible business practices…read more I have had a HELOC for years with Umpqua and have never had a late payment, in fact my balance has been $0 for several months. In the past I have made several attempts to set up autopay to avoid accidentally missing a payment since the amount is different every month when I'm using the LOC, but they do not have that option. With no notice, Umpqua reported a $75 late payment to the credit agencies without notifying me of the amount being due at all. I had excellent credit and this one report dropped my score by nearly 100 points and I rely on having excellent credit for my profession. I later found out this $75 charge was an annual fee for having the account (I'm fine with the annual fee), but they never notified me that there was a payment due. No letter, no call, no notification, even my online account showed $0 balance due. After talking with them, I found out that I was expected to see it in a small section of the monthly e-statement. Why would I be reading through all of my statements looking for this when my balance shows $0?! I have been nothing but a perfect client that wants to pay my bills, but when they hide an annual fee and don't show it as balance due, they blast my credit instead of simply notifying me that there is a small charge due! At this point they refuse to dispute the negative credit remark despite me paying the tiny balance as soon as I knew about it. This my not be a big deal for some, but I use my credit every month for my business and this will cost me tens of thousands of dollars. Absolutely terrible, Umpqua!

So I see that they've deleted my previous review, so since I have time, I will write it again, and…read moreI will keep writing it over and over again, as many times as they take it down. THIS IS THE WORST BANK YOU COULD EVER DEAL WITH!!! They take absolutely no responsibility for their actions, constantly blaming third-party vendors for everything. One 3/26/26, they took a duplicate payment for my car loan, when I called and told them, they told me they don't see it on their system, so basically, it didn't really happen. I called my credit union, and they saw what happened and gave me the ACH tracking numbers to prove they processed a duplicate payment and caused my account to overdraft. They also can't update their clients' Personal Identifiable Information to verify that I am who I say I am. I updated that information in April 2025; they never updated it. Every time I talked to someone, they kept saying "op, sorry, we'll fix that," but never did. This week, while dealing with this situation, I've called them 4 times. Back to the account issue, when I called back to give them the 2 tracking numbers, I didn't even have to give them, it was "oh sorry, we'll have that back into your account by the end of the day today". This morning, Friday, I got a call (still haven't updated my verification information until I demanded to speak to a supervisor). They told me I haven't made my March payment, so I still owe them over $200. What they failed to mention, and I had to get it from my own bank, is that they did make they reversal payment on the 26th when I called with the ACH numbers, and then paid back my bank for the funds they credited me due to the original duplicate payment, so they paid back both deductions that they took from my account. That's pretty pertinent information and would have saved a lot of frustration and yelling on my end. Yup, I yelled. I'm currently going through stage 3 cancer, door dashing to make sure I can make my payments, and they can't figure out how to take a simple, single payment. I have enough stress on my plate; I can't deal with the incompetent people who apparently don't know how to do their jobs. Thanks to my bank (Shout out to the AMAZING customer service at BECU), the situation has been resolved, but not because Beneficial State Bank had anything to do with it.

It takes a lot to get me to yelp about a business but I feel the need to send up my highest praises…read morefor Beneficial State Bank. I've never had a bank that is so personal and attentive to me and my business. Not only did they walk me through and help me get PPP twice! They have consistently been the kindest bankers, always going above and beyond the call of duty. As a small business owner I am more than grateful. If you're looking for a bank look no further Beneficial State Bank is the best!

I've been banking with Washington Federal since 2006 when they were First Mutual Bank. I recommend…read morethem to my clients that I set up, review, and train one-on-one in QuickBooks and Quicken in Woodinville, Redmond, and the Eastside. Why? Because unlike US Bank, they allow free downloads into both of those software packages. And their statements are easy to read. And they know me at this location. Unfortunately they have the worst ATM of all WaFds. I complained and it wasn't fixed. You have to hit the screen very hard to make your choices. Not open on Saturday

The staff and customer service here at this location is absolutely amazing! They are always so…read morefriendly and willing to help with anything! I truly appreciate them!