2nd review just to add some new photos. You can see our dogs genuinely have a good time at Pet BnD…read more Highly recommend- clean place, nice staff. They text pictures of our dogs to us everyday that we were away.

First of all- this was my first time ever using a boarding facility for my 3 fur babies and I'm so…read morevery glad I found Pet BnD. My spoiled babies all LOVED their week long stays so they stayed a little less than a week on two separate occasions. I have one dog that is extremely anxious and during the first visit it took her a day to settle in but on the second stay it only took a few hours. Which is amazing. Their website answered all the questions I had so I called and booked some dates. I can confirm that in fact, they are everything I hoped for. Our little trio of babies loved staying and you'll see nothing but smiles and playful faces. They kept me updated on how the pets did while we were away which includes pictures; the pics really put me at ease because I could see how happy they were. The staff is amazing no matter who you speak with or text, they all are amazing people truly. They are animal lovers and it shows. They treat your pets as if they are their own. Kisses, treats if you allow it and I love the drop off form is great. They adhere to whatever the dog's schedule is and they will give prescription medication as well. I especially want to say that I was able to genuinely relax because I KNEW that my babies were being well cared for and loved. Upon picking up our pups, we got report cards and it helps to see how they did.

I recently boarded my two Great Pyrenees puppies for the first time over the holiday weekend, and…read morethe experience was deeply disappointing. After five days at the facility, I picked them up to find one covered in feces on her tail and hindquarters, while the other seemed traumatized--she tried to hide under a tree as the staff brought her out. Once home, both dogs voraciously drank an entire 3L bowl of water and devoured two full bowls of food, suggesting they may have been neglected in terms of basic care. My smaller girl is still not back to her energetic self; she's unusually weak and uninterested in play. Whatever occurred during their stay, it's clear this kennel failed to provide adequate attention and hygiene. I would never recommend or return to this place--pet owners, beware.

It was a first visit for my male German Shepherd. When I picked him up, he looked like a different…read moredog. His massive undercoat was gone, and he was sleek and shiny. His nails were perfectly trimmed. I definitely will be back. Sherry did an amazing job!

I had a great consult with Joshua. He could accommodate me and my special requests. It's good to…read moreknow I have someone to rely on to take care of my two boys, if I have to leave. Thank you, Joshua for letting me know I have a good company to depend on, if need be.

My girlfriend and I went to Mexico for a wedding and were in a bind as to who was going to watch…read morethe dogs. ABQ Dog Watchers was there to help right away. We met him for breakfast and discussed what was needed. We used apple notes to leave a list of what he needed to take care of the dogs and he was up front with the price. He stayed with the dogs for 4 days. Fed them, walked them and made sure they were fine. Sent us pictures while we were on the trip and that made us happy. He also cleaned up the yard. We didn't even ask him to do that. So happy we went with ABQ Dog Walkers!

Camp Bow Wow is essentially my dogs' second home when I'm having meetings all day. I loved being…read moreable to spy on them through the cameras and watch their antics. My dogs are very happy and excited whenever I take them there. And I feel that's the best review ever! I'm so glad I found a second home for them in Albuquerque.

TL;DR: I would not trust Camp Bow Wow with the safety of my pets…read more My parents boarded their two small dogs at Camp Bow Wow for the very first time while we attended a family event out of state. When we picked them up that evening, one dog had a large, pus-filled wound on her face that staff described only as "a scratch." Although none of us are veterinarians, it was obvious the wound was more serious than that. The next morning, our family veterinarian confirmed it was a puncture wound that had become infected, drained the pus, and explained that it would have required stitches had it been treated sooner. Instead, the dog was prescribed a week of antibiotics. Two weeks later, the wound is healing but still not fully resolved. We contacted Camp Bow Wow to find out what had happened because no one had informed us of any incident before pickup. After investigating, management told us our dog had been injured as collateral damage during a scuffle between another dog and her companion a couple of hours before checkout. They also claimed they had called my parents to discuss the incident. That is not what happened. The only voicemail my parents received stated that both dogs were doing well and asked them to call about exit baths. They returned the call on the way from the airport, reached voicemail, and received no further attempts to contact them. When we asked why veterinary care wasn't sought--or, at a minimum, why my parents weren't notified so they could decide whether their dog should be seen--we were told the injury "did not appear to be severe enough for medical attention" and had only "occurred a couple of hours prior to checkout." This explanation was difficult to reconcile with our veterinarian's findings that the wound was already infected and that too much time had passed for stitches, despite the vet examining her less than 24 hours after the incident allegedly occurred. When we raised these concerns, management stood by their account and stated that pet owners are responsible for any veterinary expenses resulting from their dog's stay. When I asked the facility manager, Sally, about their policy for notifying owners when a dog is injured, specifically by another dog, I never received a clear answer--only a repetition of their version of events. As someone who owns my own two dogs and frequently uses boarding facilities, I understand that kennel staff are not veterinarians. I don't expect them to diagnose injuries. I do expect them to promptly notify pet owners whenever an animal is injured and allow the owner--not the kennel--to decide whether veterinary care is warranted. I also expect honesty and transparency as to when and how an incident occurred, which I do not believe we received in this instance. In my opinion, Camp Bow Wow failed to meet that basic standard of care. Based on this experience, I cannot recommend boarding your pets there.

We just moved to Albuquerque from out of state and I needed to find a new vet for my senior dog. My…read morefur baby has had a lot of issues over the years so I wanted to find a solid vet to make sure she lives comfortably and healthy in her golden years. They treated her with so much love and affection here. They gave me easy to understand options without the "you HAVE to get XYZ done" - nope none of that. They made sure I understood all of the options and what/how it'll help my dog with which I really appreciate.

Bottom line, use the NWAC's pet portal so you can ensure the appointment you made over the phone…read morewas indeed entered into their calendar. Future (and past) appts for your pets are listed there.

Our dog , Hank, loves Beast and Nugget. He is happy and tired after a few hours there. The staff is…read morewonderful, the dogs all seem very happy. I am so glad we found a place that we can feel confident in leaving our pup- and know he's in great hands. Thank you to Barb and all the staff.

Great communication while I was traveling from out of state to Albuquerque. The staff was friendly…read moreand patient based on my timing and schedule while in the area.

Cant manage her voice mail, and will not get back to you. Seems like a poorly run business. Sad, I…read morewas really trying to find someone to trust.

Ashley and her team are INCREDIBLE. I am an anxious owner of a 13-week-old puppy and was so nervous…read moreto leave her with anyone except my family. Ashley and her team completely changed my mind! She and her team are trustworthy, kind, reliable, and have integrity. I have been outright neurotic about my puppy, and Ashley always meets me with compassion and understanding. They even follow my instructions on command words so my pup doesn't lose the training I've done with her. You'll also get photos and a summary of their visit with your pup. There was also a scheduling miscommunication, and she handled it with professionalism. I couldn't recommend them more!!

I was the first to review this business, in 9/2018, with detailed great compliments -- my dogs…read moreloved the place since 2011 -- the individualized care, the safety, the clean facility, the chance to romp with other dogs. After that, Yelp contacted the owner, who provided pictures and information. Then Yelp eliminated the reviews of mine and of two other customers, all complimentary. Yelp told the owner its algorithm was to blame. Will this one be posted? Or will Yelp fix things by reposting the bona fide reviews so unceremoniously dumped by its software?

From the owner: We are the only kennel free day care in Rio Rancho. That is all day and all night too. Your dog is…read morenever left alone, there are always other dogs and people. We have a meet and greet day for every new dog that is completely free.We will not accept any mean or antisocial dogs. We have been serving Rio Rancho for 10 years and love what we do.