Always a great experience for my pup - Zoe and her 6 or so week grooming routine! She's been going…read morehere for more than a year now and she's a 5.5 lb yorkie that's 12 years old but I always do a puppy cut on her to keep her hair clean and short due to various skin allergies/sensitivity. They continue to do an amazing job and are efficient. Decent/average pricing too at $45 for her full groom. I drop her off first thing in the mornings around 730 and she's usually ready by 930-11 depending on the # of grooming appts they have. They always are super friendly and helpful and extremely appreciative of gratuity for the groomer. However they book up fast!! So I highly recommend you book 2-3 appts out at a time. I would say that's the only downside if you forget - I've had to wait almost 3 months for Zoe to be seen and her hair grows fast so ideally she needs a cut every 4-6 weeks. Ideal location right on the outskirts of downtown going down smith/battleground split. I've never boarded my dog there but have heard good things and the pups running around seem to love it.

WOULD NOT RECOMMEND! The owners allow their main front desk manager nikki to allow how she fires…read moreand hires people based on favoritism alone which is why she allows her main afternoon manager Casey to talk inappropriately to her staff, post underage employees on her social media to and as well got five of her staff wrongly terminated just because they had enough of her two faced ways and how she carried herself.As well she will mistreat and ill handle the dogs she has a problem with or she just can't handle them and just puts them up all day. The rest of the staff there is wonderful but in my opinion the business needs new owners or needs to reevaluate how to properly run a business.

Super happy dog. Happy mom w/such a clean dog! Really…read moreappreciated getting so much hair off my dog. They are great.

Dog smelled good, local, so that's a plus don't have to drive 20 to 30 minutes for grooming.read more

I love this place! It's locally-owned, they have a huge selection, and great hours. What more could…read moreyou ask for? I have been helped on more than one occasion, and had a pleasant experience each time. They have a lot of fun events and a rewards program. I found a great cat food for my babies here, and it's a great price! Take that, big box stores!

PLOT TWIST: I tried going down there to speak to Alison Schwartz, the owner, on Monday. Her staff…read moreassured me I could do this since she was unavailable Saturday and Sunday. I waited 2 hours to speak with her but she just CALLED THE COPS on me instead! All I did was wait like they instructed! I still haven't been able to even just speak with her. This is not a good business. Just read her responses to her other bad Google Reviews if you aren't convinced. --- Brought in our long-hair cat for a bath and a trim. Staff asked about a Lion's cut. We said no Lion's cut. Staff later called and said that matting in her fur would cause them to need to do a "shorter" cut. When we arrived later they had given her a full Lion's cut, against our wishes. Overall, the staff was rude and inconsiderate of the situation. Traci spent the entire time trying to convince us that since it's a "common cut" and they were required to go short that it was a very normal situation. She admits that we specifically asked not to have a Lion's cut. She admits that "shorter" should not mean Lion's cut. She admits that it was not explained correctly. And since it was just a Lion's cut, she still had matting in her mane after the appointment! Still trying to get a refund. Very disappointed. --- Since they're also now claiming that it wasn't a Lion's cut, I've added a before/after picture. Notice the tail styling, the boots that they left long, and the sharp difference between her body and her head/mane. It is clearly a Lion's cut. And this picture was taken AFTER we brought her back in just to fix the mane they left super long, so it used to be even worse. Please be careful with this salon!

This young lady did a great job on my border collie ! She is veey good with animals i can tell…read more she did great job on old Charlie

Michaela is as such a nice friendly person. she came did my service to my fur baby with no…read moreproblems. I was amazed at how she was with my baby. she was d in no time . I will be calling her back.

After many years of having my furbabies treated at this practice, I'd had mostly good experiences…read morefor the first 10 years and then things changed.. Until several years ago when new inexterienced Vets arrived. One their new vets Miranda Lemyre had been giving my small dog physicals. She made no effort to find a way to look at his teeth. My husband did not insist. Shane lost most of his teeth and Dr Lemyre's behavior was awful when I called for help. I had to have Dr. Coates take over his care for pain management and SubQ fluids when he would not drink and moaned for 2 days. Dr Sims is someone I never want to see again, ever. Her way of treating me after the incident with my dogs tooth extraction and my complaint about Dr Lemyre was very unprofessional. She gave me a rough "hug" stating that just because Dr Lemyre was not warm and fuzzy (paraphrasing) didn't mean she wasn't a good vet and that small dogs loose their teeth. Our other small dog was given dental care early and has lost a few teeth only. The way Dr Sims euthanized one of our other dogs was awful, horrific. I have other things I could say about her but don't have the space. In general we now have Lap of Love come to our home when that awful time comes. It's night and day difference than it ever was at N Elm. I had confidence in Dr Parsons and Dr Reyes that was misplaced. I had a cat that we rescued from the shelter. She developed a rare horrible condition that was almost impossible to treat and we made the awful decision to euthanize her. I have since did the research and found success stories in treatment. we should have taken her to a specialist but listened to Dr Parson's instead. When I told Dr Parsons that we adopted another shelter cat she literally turned around and stood in the corner of the room for a few minutes. I was told we had terrible luck with cats. I'm 72 years old and have had cats all my life that have lived to old age. I felt insulted. There's more to that story but I will stop here. N Elm Animal Hospital is very expensive, much more expensive than the practice I now go to for my vet care. Lawndale Vet Hosp has been great, a medication my dog is on costs $30 less at Lawndale than N Elm.

I brought my puppy in for a routine spay and initially thought everything was fine, but the…read moreexperience quickly went downhill. After drop-off, I received unexpected calls asking for additional procedures that were never discussed beforehand, which felt confusing and inappropriate, especially while my pup was already in their care. Communication was poor, inconsistent, and at times unprofessional. When I tried to get clarity, I was met with dismissive and unfriendly responses from staff and the veterinarian, Dr. Lemyre. I lost confidence in their care due to the lack of transparency and the way concerns were handled. At pickup, the environment felt uncomfortable, and my request for an apology was brushed off by Dr. Lemyre. To make matters worse, I was falsely accused of behavior that never happened. It's upsetting being falsely accused--based on apparent prejudice--of using profanity toward staff, which was definitely not true. I was in my own clinic with students from HPU present and the call was on speaker phone. Therefore, several staff members witnessed the conversation, including my the Clinical Manager and Executive Director. Despite this, Dr. Lemyre never offered an apology and instead suggested I could just come in and anyone can evaluate my puppy's surgical site in two weeks. Hindsight, she has been treating my puppy, and I can also have my records in to take my puppy elsewhere. Dr. Lemyre basically used tokenism today to mask her biased opinion, but it is very apparent. Overall, I left feeling disrespected, misled, and extremely disappointed. After paying a significant amount, I expected much better communication, compassion, and professionalism. She showed such lack of empathy for my pup as well and it made me question why is she a veterinarian she can't treat human beings with respect. I would not recommend this practice.

You could be compassionate. My dog was seen in that office for 16 yrs. When she was 18 yrs last…read moreweek she started having seizures and what seemed strokes. My husband called at 5 OClock and your office said they had no times and to take Gaga to the emergency vet!! I'm sure this is no longer a true local vet. I bet it's been bought out by some corporate group! Billie Jones

I recommend stepping back from Spin. We get way too much of that these days. Yelp is the No-Spin…read moreZone. For people looking for a review, here it is. Medical staff: Good. Groomer: Bad, really bad. I personally pay far more attention to negative reviews than positive. They tend to be the most honest and also the most relevant. Read over the negative reviews for guidance and the positive reviews for entertainment. The dog was groomed before when we lived in Fayetteville, and did not have so much as a nick. Then again, that groomer was professional. Referencing challenges to a job does not serve as a disclaimer for any mistakes that are made. In fact, it does the opposite. I do not recommend this place, whatsoever. To all Veterans who read my reviews, thank you for your service. Have a safe and joyful July 4th.

I am long overdue to write this review. I have been bringing my senior cat, Toothless, to Town N'…read moreCountry for a little over a year now since moving back to Burlington. In that time, we have certainly been "frequent flyers," due to several health events. I believe we have seen or interacted with every veterinarian at the practice and most of the vet techs and front desk staff at some point, and everyone has been amazing and has truly gone above and beyond to help our sweet boy. I won't go into Toothless' whole backstory because we would be here all day. Basically, throughout the time we have been with Town & Country, they have helped Toothless through a UTI, a major surgery to remove an abdominal mass, weight loss, seizures, pancreatitis, gallstones, in addition to all the other "normal" things that come with being a senior cat. It would've been so easy for a veterinarian to encourage us to put Toothless down at any point during his health journey; in fact, that happened at the emergency vet that we took him to late one night prior to us finding the abdominal mass and having surgery. The veterinarians at Town N' Country always present us with all available options and help us weigh the pros and cons of each. Their dedication to doing what is best for Toothless, and for us, has really gone above and beyond anything I expected. The only reason Toothless is alive today is because of the dedication of the vets, vet techs, and staff at Town N' Country. Especially since he had his abdominal surgery in April, I have been in contact with Town N' Country through text or phone more days than not. Even though I have been constantly messaging them and asking questions, all the staff at Town N' Country have been so helpful, understanding, and respectful, and they genuinely want Toothless to feel better. They've truly been a light in a really difficult time for us. Thank you to all the front desk staff for being so helpful and kind, especially the Forestdale front desk staff, who recognize us by sight when we walk in now. Thank you to all the vet techs who have worked with Toothless, but especially Alyssa, who took time to find the most affordable option for B12 injections when we were drowning in vet bills and took time on short notice to show us how to give Toothless B12 injections. Thank you to Dr. Bolynn for performing Toothless's abdominal surgery and answering my million questions afterward; even at his age, he healed amazingly thanks to the outstanding job you did. Thank you, Dr. King, for performing repeated abdominal ultrasounds on Toothless to get to the bottom of everything going on with him and explaining everything so clearly and being so empathetic. Thank you, Dr. Horn, for seeing Toothless for urgent care visits when we could not get him to eat. Thank you, Dr. Mills, for seeing us on short notice after Toothless had a seizure in May and for researching the underlying cause of his persistent diarrhea. And thank you, Dr. Hicks, for consistently being willing to try things to help Toothless have the best possible quality of life and researching further information to help him. Genuinely, Toothless, Alex, and I cannot thank you ALL enough. If I could give Town N' Country 100 stars, I would.

Super nice staff. Took care of my Pazzo as if he was a little prince. Everything pain free. And…read moresuper informative. An excellent place for the pets.

I loved Lawndale Vet. But I can tell you the moment it changed for me…read more Sometime in December 2025, Dr. Tricia Burnett left the practice. No warning at all to her long-time patients. This is when it changed. I am acutely aware of this because a few months earlier she had walked me through the fatal heart condition of my rat terrier. And she know rat terriers because she has one. And I was so glad to have her with me, alongside on this journey, as we ented into my dogs last stage of life and a treatment plan. And then Dr. Burnett was just gone. No warning, nothing. And since then I and my three pets have been bounced around between vets labeled Dr. Staff Veterinarian on appointments. No consistentcy. And the brother to my elderly rat terrier also got ill, and the service has been atrocious. I have been told by one of these visiting vets how much they typically don't like rat terriers. I have been told I have to wait for "my" visiting vet to come back on staff to interpret test results before meds are prescribed for a sick dog until the next day (the results were there) because it was now 5:00 and the new permanent vet wanted to leave (I got this in a text) when I had called earlier that day for results. So I'm just sad. I have two elderly dogs who have received 10 years of really great care from Dr. Burnett, but now that they are dying, Lawndale Vets is turning their back on them. If anyone knows if Dr. Burnett has taken up with a new practice, please let me know?

Clean well run establishment..no complaints except they take your pet in the back for treatment…read morewhich I don't like. I like to be by my puppy where I can comfort her. There are several vets here so appointments are easy to get