lady's up front are very rude they gave me and my wife attitude when we're asking question very…read moreunhappy will be finding a new place for my dog

The front receptionist by the name "rebecca" is horrible and very unprofessional towards customers…read more A few friends and i who take our pups to the sierra pet hotel have all agreed that this receptionist has been ugly and rude towards us. She has to go. She used unprofessional language and frequently drops the f bomb. aweful service.

Beware!!!!! This husband and wife team make promises and starved, neglected a bladder infection in…read morea puppy until it was urinating blood and even then had to be shown, and sent back all my dogs infested with ghiardia. They never fulfilled any show title but insisted on payment many weeks in advance. My female shepherd lost 20 lbs in there care and they did not notice.(I sent 4 large bags of food for 8 weeks). She also had a bullseye tick bite even though many boxes of Advantix2 was sent. They lured me into sending my male shepherd with promises of titles and 5 months and 28 bags of dog food later I have nothing to show but a skinny dog. My puppy went for 3 weeks while I had surgery because again they promised to maintain the same level of training I was doing(I had alternate places to send her but he insisted that he would do right by me). My puppy left confident and happy and came home skinny, scared and out of control, just what you want after hip surgery. Many of my dogs personal supplies were destroyed by their dogs with promises to replace. They took advantage of my trust and generosity and worst of all they broke my heart to think of what my dogs went thru. I have supportive emails and texts of everything stated. I did not want to write this but I felt that I would be remiss not to warn others.

I have a Keeshond puppy named Apollo who has attended Basic Obedience and Puppy class. Of course…read moreyou learn basic commands, desensitization and socialization which are of utmost importance; but you get so much more. You build a relationship with your dog based on trust and respect and that is priceless and it will pay itself off over and over again as this will stick with you and every dog you have for the rest of your life. They have extensive knowledge of positive reinforcement, diet and other important canine subjects. There is plenty of individualized, one on one attention for you and your unique pup in a fun and educational setting. They have experience dog training all around the globe and the love for these awesome creatures surpasses language. Whether you want your dog to be a working dog or a furry couch potato I would recommend them to anyone. Hopefully the word gets out more, they deserve it!

I want to start by acknowledging something positive. The staff at All Pets Animal Hospital were…read moregenuinely kind and friendly toward my dog during the appointment. It is obvious that the people working there care about animals, and I appreciated the way they handled her once we were finally seen. However, the experience leading up to the appointment was frustrating and frankly unacceptable from a customer service standpoint. I arrived on time for my scheduled appointment and then sat in the waiting room for roughly 40 minutes before being called in. During that entire time, no one acknowledged the delay. There was no update, no explanation, and no simple "sorry for the wait" from the front desk. When I was eventually called back, the vet tech also made no mention of the delay. The whole interaction carried on as if everything were perfectly on schedule. What makes this especially frustrating is that earlier the same day I received a text message from the clinic reminding me that if I were late or missed my appointment I would be charged a $50 fee. That kind of policy suggests the clinic values punctuality and accountability from its clients. Unfortunately, that same standard clearly does not appear to apply in the other direction. When the clinic runs 40 minutes late, the expectation seems to be that the customer simply sits quietly and absorbs the delay. Delays happen in veterinary medicine and most reasonable people understand that. Emergencies come up. Appointments run long. That is not the issue. The issue is the complete lack of communication or basic courtesy about it. A quick acknowledgment, an apology, or even a simple update would have gone a long way toward showing respect for the time of the people sitting in the waiting room. Compounding the problem was the attitude from the doctor, which made it clear that this level of delay was treated as normal and not worth acknowledging. If that is how the clinic chooses to operate, that is their decision. But it is not a standard of professionalism I am willing to accept. I let them know before leaving that I will be taking my business elsewhere and will not be returning to All Pets Animal Hospital. The staff were kind to my dog, and I appreciate that, but respect for a client's time and basic accountability matter as well.

Just had a difficult experience with the front desk staff felt very uncomfortable and judge by one…read moreof the associates I believe it was Darla. She was being very rude talking under her breath about my payment situation. I appreciate The head Vet but it felt quite discriminatory by the front desk staff.

If you're looking to adopt or receive care for your fur babies, I would highly suggest NOT going to…read morecaprock vet clinic in portales. I could write a short story about the negative experience we've had since adopting our dog in January. But to keep it short and sweet, you can never get ahold of anyone there. They do not set proper expectations of what's expected of you from adopting a dog from them. And the staff takes no accountability and resorts to their policies as their defense for everything. I'm sure any place you find that isn't them, will be a way better experience!

I've been there before with two of my pets, and I called previously to set up an appointment…read more Today, March 6, I called again and they had me waiting for 25 minutes. When someone finally answered, they didn't wait for me to speak and hung up right away. I tried calling back to set up the appointment again, but I guess they don't care about scheduling one. I will not try anymore.

Great feed store! I used to buy all the feed for my dogs at tractor supply until I found this…read morestore. They have a large selection of foods and treats for our K9 friends. At this moment they have an awesome deal where if you buy 8 bags of Red Flannel dog food you'll get the 9th bag free. I am unsure how long this deal will go on, but it's a great deal if you go through food fast with your dogs. The service is awesome! The staff is always very friendly and they will carry your food out to your vehicle everytime. I will gladly recommend this place to anyone who owns a dog or cat.

I was impressed with the knowledge and service. They did everything to help us and our anxious dog…read more Very professional. I'm a cynical old guy that was expecting to be over charged. That wasn't the case . Thanks again.

Extremely rude front desk (the older woman) plus her unprofessional attitude and condescending…read moretone. I paid for the service. I don't beg for free treatment. This is unacceptable. Will take my cats elsewhere.

Dr. Lackey saw us with our dog who was having seizure type behaviors. He was very thorough,…read moreexplained everything he was doing. He was great with both my kids and the dog. He gave us the options, provided plenty of information and was just really a nice guy. I would highly recommend Dr. Lackey

Has been my vet for years he has seen my rottweilers and rescue rottweilers from puppy to senior…read morelife issues. Answers emergency phone calls makes quick apt. and has been compassionate and helpful over the years with my rottweilers. I find his staff is wonderful and great with really big strong dogs my whole family uses this vet over the years

This vet is unprofessional and does not seem to be genuinely concerned with animal welfare.read more