lady's up front are very rude they gave me and my wife attitude when we're asking question very…read moreunhappy will be finding a new place for my dog

The front receptionist by the name "rebecca" is horrible and very unprofessional towards customers…read more A few friends and i who take our pups to the sierra pet hotel have all agreed that this receptionist has been ugly and rude towards us. She has to go. She used unprofessional language and frequently drops the f bomb. aweful service.

We have been bringing our 3 dogs to Waggin' tails (now known as Magnolia Pet or paw I don't know…read morefor sure) Afor 5 years now for boarding. My oldest dog has severe separation anxiety and if cornered can snap, which often leaves me weary about leaving him with strangers. The older male who often works the counter and boarding was so gentle and a genuinely great man. He loved my oldest dog and left him out of the kennel area to walk around freely, which made me happy. It didn't take long after the first visit for my oldest pup to run towards the door and veg in excitement to be let in so he could see his friend while I vacationed. I price checked between Sierra pet hotel and Waggin Tails and Waggin Tails was significantly cheaper, also offering military and first responder discounts. I have never had my dogs groomed here since they are short haired. My dogs have not been boarded at the facility since the name changed, but as long as the older gentleman is still working there we will return!

Worst dog groomers I have ever used! When we dropped him off we were very clear as to what we were…read morelooking for, a simple trim around his ears, neck, rear, and paws. When my wife picked him up they had shaven him from nearly head to tail down to 1/2"! In the places where they did not shave him his fur was patchy and completely uneven. They did a completely horrible job and I will never trust them again to groom my dog. The reason for the horrible cut according to them was because they "messed up" and that their normal equipment was broken. When I called back later that afternoon to complain a gentleman simply told me that if we were not satisfied just "don't ever bring him back here again" No apologizes, no talk of a refund, just rude and unprofessional. My advice, take your pet somewhere else.

Pet sense has a great array of supplies you would need for your dog or cat. For a small pet store,…read moreI was surprised to see that they carried items like blue buffalo dog food, kennels, gourmet treats, bath supplies, dog clothes and more. I love their rewards program they have where you buy 10 bags of a certain brand and size of dog food, and get a bag free. I take my pup here everyday Sunday to get her nails clipped and grounded and they do a fantastic job! It's only $2 plus tip. I was also informed by their friendly and personable staff that they sometimes host a low cost vet clinic. Also military discount here is 8% off your total bill.

Love this store the employees are always super nice! Prices are cheaper than other stores. They…read morehave cute cats for adoption!

I want to start by acknowledging something positive. The staff at All Pets Animal Hospital were…read moregenuinely kind and friendly toward my dog during the appointment. It is obvious that the people working there care about animals, and I appreciated the way they handled her once we were finally seen. However, the experience leading up to the appointment was frustrating and frankly unacceptable from a customer service standpoint. I arrived on time for my scheduled appointment and then sat in the waiting room for roughly 40 minutes before being called in. During that entire time, no one acknowledged the delay. There was no update, no explanation, and no simple "sorry for the wait" from the front desk. When I was eventually called back, the vet tech also made no mention of the delay. The whole interaction carried on as if everything were perfectly on schedule. What makes this especially frustrating is that earlier the same day I received a text message from the clinic reminding me that if I were late or missed my appointment I would be charged a $50 fee. That kind of policy suggests the clinic values punctuality and accountability from its clients. Unfortunately, that same standard clearly does not appear to apply in the other direction. When the clinic runs 40 minutes late, the expectation seems to be that the customer simply sits quietly and absorbs the delay. Delays happen in veterinary medicine and most reasonable people understand that. Emergencies come up. Appointments run long. That is not the issue. The issue is the complete lack of communication or basic courtesy about it. A quick acknowledgment, an apology, or even a simple update would have gone a long way toward showing respect for the time of the people sitting in the waiting room. Compounding the problem was the attitude from the doctor, which made it clear that this level of delay was treated as normal and not worth acknowledging. If that is how the clinic chooses to operate, that is their decision. But it is not a standard of professionalism I am willing to accept. I let them know before leaving that I will be taking my business elsewhere and will not be returning to All Pets Animal Hospital. The staff were kind to my dog, and I appreciate that, but respect for a client's time and basic accountability matter as well.

Just had a difficult experience with the front desk staff felt very uncomfortable and judge by one…read moreof the associates I believe it was Darla. She was being very rude talking under her breath about my payment situation. I appreciate The head Vet but it felt quite discriminatory by the front desk staff.

This has got to be the worst place I've ever seen for someone needing help training their dog !! My…read moredog came home with sores around his neck from a choke collar with claws that Lisa used on him.... My dog wasn't bad enough for that choke collar to even have been used on him !! She tried to tell me the sores were probably an allergic reaction to something ! Now after 4 days of being home he has yellowish oooz coming from one of the sores !!! My dog came home broken and horribly sad after doing a 2 week board and train with this so called certified trainer. He learned absolutely nothing !! I paid them $1200.00 to train him in specific areas and since Lisa did not see the problem with them so she did not focus on what I had told her I needed help with.... He learned absolutely nothing ! So basically I paid for my dog to be boarded and abused... Do not use them for any services they offer !!

From the owner: Our passion is dogs. We love them and treat them like they are family. Our boarding, grooming and…read moretraining campus is located on a 40 acre farm near Cannon Air Force Base and just outside the city limits of Clovis, New Mexico. We specialize in homestyle boarding practices and the dogs stay in a climate controlled building with multiple socialization yards. Our campus is independently owned and operated with staff members living on site to care for the dogs.

We have visited the store since it opened for a variety of animals, including a red eared slider…read moreaquatic turtle, our dogs, and our cats. This afternoon we experienced our first puppy training class for our brand new Dachshund puppy. The trainer, Sarah, worked with us individually and learned about our household, the challenges we are currently facing with our puppy, and then showed us some amazing techniques that matched what we have been reading about and watching on YouTube. By the end of the puppy training, we had our new little guy sitting, laying down, and doing much better on a harness and leash. She made some great product and behavior recommendations for us, and pointed us in the right direction of some amazing products that are going to make our life easier and the puppies life more happy. Kudos to the store, and Sarah! We are looking forward to going back and leveraging her expertise in a six week course of puppy training classes. This place is like the Apple Store for little pets!

Walked in with my boyfriend just to look at the animals, its something we do regularly when I go…read morevisit him as he is stationed at Cannon. Looking around I noticed a horrific sight, there was an ungodly amount of mold growing in both food dishes of the hermit crab terrariums. not just a little mold, but it looked as it if it had been growing for weeks. there were pieces of dead crabs all over the tank. The sight of it made me sick. No animal no matter how small should never have to experience such awful mistreatment and suffer to death the way they have. The manager said they would clean it up, but I have little faith that they will implement the close care that any of their animals deserve. I will never shop or purchase anything at this petsmart, the sight i saw was truly animal abuse, and as an animal lover and collector, and former pet store employee, I was truly disappointed in how the situation was handled. I filed a complaint with corporate and am waiting to hear back from the district manager.

I was impressed with the knowledge and service. They did everything to help us and our anxious dog…read more Very professional. I'm a cynical old guy that was expecting to be over charged. That wasn't the case . Thanks again.

Extremely rude front desk (the older woman) plus her unprofessional attitude and condescending…read moretone. I paid for the service. I don't beg for free treatment. This is unacceptable. Will take my cats elsewhere.